Whine and Moan Inetbet denied two withdrawals

pobeda

account suspended
PABnononaccred
Joined
Nov 15, 2008
Location
San Diego, CA
Hi all, let me just start by saying I never had problems with InetBet and I do honestly think that this is of of the best RTG casinos right now at least for US players.
My last two withdrawals were denied due to bonus violation. while its probably my fault in both cases, I still feel I need to share those cases.

a week ago, new game The Elf came out with 100%. I found this coupon in the Message Center in the casino lobby and claimed that coupon. As soon as you claim the coupon it shows you details in the cashier section and what I saw, was (too bad i did not make screenshot, but if anyone one to try it, coupon 'JCA9D'):
Allowed Games:Real-time video slots
and then list of not allowed games with this bonus

I should have read the whole message I guess, but I just relied on the cashier details ( Played, won and the got email from InetBet that my winnings voided, because only 4 games allowed under this bonus. Well, my fault, however, I still feel details in cashier could show 4 allowed games only, instead of "Allowed Games:Real-time video slots"

Last night, I claimed paycheck series, one after the other (and I am doing so every Friday for the last year or so). The structure of the bonus is for 3 deposits you will get 50%, 75%, 100%, but each deposit should be larger then previous. And, i claimed one more additional bonus for VIP players, 150%. And I guess, I misunderstood this one. their rules:
(Coupon #4 can only be redeemed if prior three coupons have been used in order.

Deposit must not be larger than that used for coupon #3 or prior redemption...

you may use #4 TWICE)


The way I thought it works is, since last 3 coupons had a rule that deposit should be larger, this one is a little easier and what they trying to say its OK not to deposit more then in the last coupon, but if you want you could. I guess, my poor English made me confused. However, I deposited with this logic (e.g. $10,$11,$12, $14, $40(last two for 150% match) for the whole year and never been told that I am wrong, until I actually won on this coupon.

I don't argue rules and terms, and if I am wrong in both cases, oh well. Just want to know your opinion and similar stories with InetBet.
I don't think I will be gambling with bonuses again, not worth it
 
While its obviously your fault I cannot understand why for the first scenario, you were able to play the disallowed slots as RTG has in place a system that blocks unallowed games. For the other case I cant help you on this as its pretty clear you cant deposit more for a bigger bonus and its been that way with the 'Paycheck' series for a very long time. They wouldnt bother telling you you cant deposit that way till you cash out but if you play with bonuses with most of your deposits you are considered an advantage player and they 'warn' you sometimes quite impolitely.
 
I do realize it's the players responsibility to read and understand bonus terms.
But you'd think for a VIP player they'd review play from time to time, and maybe send a friendly reminder that many of your deposits will never lead to a withdrawal, win or lose.

Freddy
 
The big problem is that they overcomplicate these boni in the interests of "marketing". Unless you can thoroughly understand the rules, you are exposed to getting caught out.

A non native English speaker is at an even greater disadvantage.

The problem is down to a single word.

It says "Real time video slots" rather than "All Real time video slots". Without the "all", the meaning changes. It now means that the allowed games are all "real time video slots", but that not necessarily all slots in this category are included.

The include/exclude list would make this clearer.

However, it fails to explain why the usual player protection functionality of disabling disallowed games let you down. The simple answer is that you can never really trust RTG to work as it is supposed to, and it is the player that takes the hit when things go wrong.

In this case, not having the facility to block disallowed games would be better, as players would not expect any help from the software in keeping them clear of violations.

If their CS was really as good as they make out, they would have spotted your mistake whilst you were losing, and would have advised you that you were making a mistake when claiming this bonus. This would have benefitted both of you. You would have done things properly the next time and not had a withdrawal denied, and the casino would not have seen a bitch and moan about it on the forum.

It seems this lack of the personal touch along with repeated failures of CS to respond to emails is an indication that the weakness at iNetBet is their poor standards of CS. This is where things can be improved. They should also look at making their offers less complicated so that fewer players trip themselves up through not understanding the terms.

The one about the escalating bonus you got back to front. It is that each deposit CAN'T be greater than the last, not that is MUST be greater or equal. This is why you were depositing $1 more each time, rather than $1 LESS, or indeed the same amount.
 
thank you all for the comments. I do realize that this is of course my mistake, I wish they would treat VIP player differently and, like vinylweatherman mentioned, would remind that I am not using coupons properly. Too bad, this is not in their best interest.
I will not make huge deal about it, as I mentioned, i realize this is my fault.

thanks everyone again
 
I stopped playing at Inetbet ages ago.

I quit after receiving rude emails from customer service about bonus abuse (taking too many in a row etc). I guess it's because I won which they don't like. Overall I was way down at their casino, so it was pretty dumb behaviour on their part from a profit perspective.

6 months later they welcomed me back, I won on a bonus again and was bonus banned. I've never been back.

Slotocash and Jackpot Capital are much better IMO. For those that dont like bonus restrictions JC are the best, whereas Sloto's are more generous.
 
I stopped playing at Inetbet ages ago.

I quit after receiving rude emails from customer service about bonus abuse (taking too many in a row etc). I guess it's because I won which they don't like. Overall I was way down at their casino, so it was pretty dumb behaviour on their part from a profit perspective.

6 months later they welcomed me back, I won on a bonus again and was bonus banned. I've never been back.

Slotocash and Jackpot Capital are much better IMO. For those that don't like bonus restrictions JC are the best, whereas Sloto's are more generous.

well, this is even worse lol :) i never got complaints from them regarding bonus abuse, even though I am using every bonus they have to offer (triple on Friday, Monday madness, Tuesday's, 100% mystic bonus, etc)
I closed my account in JC because I could not win more then 2 bucks on any slot. And Sloto banned me from bonuses long time ago without explanation why. I play there occasionally without bonuses. I guess, I should just stop RTG completely. Its hard enough to get paid, its hard to deal with them when they are using all excuses to delay your payment, hard to win in general and after all you getting screwed with their rules and terms. waste of time, waste of money (in most cases) and simply not fun to stress out when, how and "if" you will get paid.
I can hardly imagine this situation in 3Dice, for example. Too bad, we can't play Microgaming. Many years ago when things were different, I did not even touch RTG.
 
They have the worst cs by far!!!! Hell they are even refusing to close my account after I requested, tried to contact the rep on here, no response. I lost hundreds of dollars because they refused to process my withdrawal.

Like others have said above, slotastic, slotocash are a couple to go with, intertops is good too. I hope everything works out for you!:)
 
I stopped playing at Inetbet ages ago.

I quit after receiving rude emails from customer service about bonus abuse (taking too many in a row etc). I guess it's because I won which they don't like. Overall I was way down at their casino, so it was pretty dumb behaviour on their part from a profit perspective.

6 months later they welcomed me back, I won on a bonus again and was bonus banned. I've never been back.

Slotocash and Jackpot Capital are much better IMO. For those that dont like bonus restrictions JC are the best, whereas Sloto's are more generous.

That is funny you say that because I was "bonus banned" from them too just recently. I had no idea why, so I emailed them asking why. They told me that they sent "many" e-mails stating that I was using to many bonuses. Funny thing is I NEVER, I REPEAT NEVER, received a single e-mail on the matter. So I replied to that e-mail letting them know I never received any e-mails, and kindly asked for them to forward the first e-mail to me so I can see when it was sent, never got a reply. When I asked for my play logs I received an answer within an hour.

I think I was bonus banned because I took a bonus and won, but never cashed out. I had submitted a withdrawal and after 24 hours nothing happened so little by little I reversed it back. Then on 11/5 I submitted another withdrawal it sat there pending for 2 days, never processed. It is in their terms they are processed within 48 hours and they brag that they will process them in 24 hours. That is not always the case.

When I PM'ed the rep here, I was given the reason why it is not processed is because every time you reverse it, it goes back in queue. Well on 11/5 my withdrawal went back in queue and nothing happened within 48 hours. I was disgusted and reversed it back and lost. No ones fault but my own, I take all responsibility for it.

I was then thinking of cashing in my comp points and was reading the terms, I never knew that you have a 10X wagering requirement on your comp points until then. I know at ClubWorld there is no wagering requirements on comp points so I just assumed it was like that at all RTG casinos.

It will be a long time before I go back. I put 100 bucks in a few days ago, played Cleopatras Gold, had over 250 spins with 1 pathetic feature. Won less then 15 dollars in the 15 free spins. The deposit before that, on the same game, had 150 spins without any feature. After my last 100 dollars in deposits, I decided it wasn't worth playing anymore.

Inetbet may be a good RTG casino, but I will leave them alone for now, this whole mess has "left a bad feeling" in my stomach.

LH
 
I think I was bonus banned because I took a bonus and won, but never cashed out. I had submitted a withdrawal and after 24 hours nothing happened so little by little I reversed it back. Then on 11/5 I submitted another withdrawal it sat there pending for 2 days, never processed. It is in their terms they are processed within 48 hours and they brag that they will process them in 24 hours. That is not always the case.

LH

you know i noticed this as well. if you reverse once, you stuck for few days. I think this is like an indicator for them that there is a possibility and they will take some time to process the payments.
to bad we don't have many alternatives, but after reading all comments, I really should not even complain.
 
since we discussing great habits of inetbet.
I rarely ask for something free, but one day i felt i really need free chip to get going. was out of luck for a while and decided to ask.
I would say my deposits are about 200/weekly with them. not much, sometimes more. so, i am at work and got email saying we credited your account. came back home very excited. it was 5 bucks. I mean, i would rather get email "We are sorry, but we cannot give you free chip at the moment", but not $5. max withdrawal is 50, if 30 days ago you had withdrawal - $35.
I send email back asking to remove this free chip and received message on my Facebook from James, saying how could I be so rude (???) to support asking them to remove the chip. Apparently i was a winner of $20 free chip 3 or 4 days before that and they could not add more.
I tried (unsuccessfully) to explain my point that this is not about withdrawals or luck, this is about what should I do with this 5 bucks:)

TO BE FAIR, i should say Emily responded in a few days with real nice manager bonus.
I mean, this casino will pay you, and for USA situation is fair to say you will get paid in timely matter, but support, lame rules and tricks kind of getting on my nerve. I really would like to know what is the benefit to be called VIP Player of iNetBet?
 
UPDATE

Out of curiousity, I sent an e-mail to Inetbet support to have the e-mail that stated I was bonus banned forwarded to me because I never received it and wanted to see when it was sent. Here are the e-mails...(I will save my personal feelings for after the e-mails)
Sent on 12/7 from me:


Hello,
Can I please have my play logs for 12/7.

Also, can you kindly explain why my account is excluded from taking any promotions.

Thanks.
Lori

Sent on 12/7 from Inetbet support:
Hi Lori, please see below logs.
Your coupon allowance was suspended.
This was after many emails explaining that the ratio of coupons / coupon free deposits was not acceptable.
Did you not receive these emails?

Sent from me on 12/7:
Hello,
I never received any e-mails on this. Please foward me the first e-mail that was sent on this, so I can see when it was sent. I have recieved all other e-mails concerning my account.

Please forward that first e-mail, I would greatly appreciate it.

Thanks.
Lori

No reply, so I forwarded this same e-mail on 12/9 with 2nd request in the subject line.

----- Forwarded Message -----
From: Lori XXXXX<xxx.xxx.com>
To: support inetbet <support@inetbet.com>
Sent: Friday, December 7, 2012 2:45 PM
Subject: Re: Dec 7th

Hello,
I never received any e-mails on this. Please foward me the first e-mail that was sent on this, so I can see when it was sent. I have recieved all other e-mails concerning my account.

Please forward that first e-mail, I would greatly appreciate it.

Thanks.
Lori

Still no reply. So on 12/11 I again fowarded the same e-mail to Inetbet support with 3rd request in the subject line.

----- Forwarded Message -----
From: Lori XXXXX <XXXXXX.XXX.com>
To: Support <support@inetbet.com>
Sent: Sunday, December 9, 2012 12:28 AM
Subject: Fw: Dec 7th (2nd request)

----- Forwarded Message -----
From: Lori XXXXXX <XXXX.XXX com>
To: support inetbet <support@inetbet.com>
Sent: Friday, December 7, 2012 2:45 PM
Subject: Re: Dec 7th

Hello,
I never received any e-mails on this. Please foward me the first e-mail that was sent on this, so I can see when it was sent. I have recieved all other e-mails concerning my account.

Please forward that first e-mail, I would greatly appreciate it.

Thanks.
Lori

I received this reply on 12/11 from Inetbet:
From: Support <support@inetbet.com>
To: 'Lori Garcia-Hofsdal' <lghhofsdal1@yahoo.com>
Sent: Tuesday, December 11, 2012 5:39 AM
Subject: RE: Dec 7th (2nd request)(3rd Request)

Hi Lori

The mail sent to you would have been in the following format:

Dear Lori,

This mail is in regards to bonuses on your account.
We sent you an email about bonus use a few months back, however you appear to have paid no heed to this.

I must therefore confirm that this is your last warning and that we will be denying any future bonuses that you try to redeem on your account unless we see a change of play.

This is not an action that we would take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.

When put in place this is not permanent, should we see some sustained non bonus play then this restriction can be lifted.

Kind regards
CSR Lynn

Accounts Dept.
iNetBet Casino

Regards
iNetBet Support

I sent this e-mail to Inetbet on 12/11:

From: Lori XXXXXX [mailto:XXXXXX.XXXX.com]
Sent: 11 December 2012 11:01
To: support@inetbet.com
Subject: Re: Dec 7th (2nd request)(3rd Request)


Hi Lynn,

Please resend me that e-mail, because I NEVER received it. I have asked a few times for the e-mail to be fowarded to me. Please foward me the first e-mail that was sent on this because I have not received any e-mail on this. And my account had been closed for a while.

So please, foward me the e-mails so I can see when they were sent.

Thanks.
Lori

I received this reply from Inetbet on 12/11:
From: Support <support@inetbet.com>
To: 'Lori XXXXXXX' <XXXXXX.XXX.com>
Sent: Tuesday, December 11, 2012 6:09 AM
Subject: RE: Dec 7th (2nd request)(3rd Request)

Hi Lori
We copied the mail in the below email

Perhaps there was an issue and the mail did not get through to you

If that is the case please accept our apologies

As per the mail the exclusion is not permanent - we see you have already started making deposits without bonuses and so if this continues we can lift the exclusion

Regards

iNetBet Support

I sent this to Inetbet on 12/11(I admit, I am getting a little annoyed at this point because I still have not had any 1 of the MANY emails forwarded to me)

Hi Inetbet Support,

I am not asking for you to copy the e-mail, I am asking for you to foward the e-mails to me. I was told there were many e-mails sent to me, and I never received a single one of them. That is why I am asking for these e-mails, becuase I want to see when there sent.

Thanks.
Lori

Sent from Inetbet on 12/11:

From: Support <support@inetbet.com>
To: 'Lori XXXXXXX' <XXXXXx.XXX.com>
Sent: Tuesday, December 11, 2012 7:15 AM
Subject: RE: Dec 7th (2nd request)(3rd Request)

Hi Lori,

I am sorry but we do not store every single email we send

There are however notes on your account and the first such email was sent to you last year in October

Regards

iNetBet Support

I sent this e-mail on 12/11:
Hi Inetbet Support,

You mean October of 2011? In those notes that are on my account, can you tell me when and if any e-mails were sent on this in the past 6 months?

Thanks.

Lori

END OF E-MAILS

I still have not gotten a reply from my last e-mail.

Now, I will say how I feel on the subject:

First, I never received any thing from Inet about being bonus banned, not one thing. I asked repeatedly to have them fowarded to me and never was.

Second:I am not sure how many times now Inetbet has stated e-mail communication problems, I have lost count. But I think there is more then just missing e-mails here, I can not call them to find out any information and I sure the hell am not a mind reader, so when someone asks for something send it to them instead of playing games.

Third: Inetbet is stating stuff from 10/2011, over a year ago? But when I asked for some dates within the last 6 months from the notes on my account, I guess that e-mail was lost too. I never got them. Now mind you I closed my account for atleast 3 months in the middle of the year.

Fourth: I can not help it if I took bonuses and beat them. It is called luck, but nothing gets said when you make a deposit and have over 200 spins on a slot without any feature and bust out. But that is okay, you get "that is why it is called gambling" or "better luck next time".

So after this extremely long post, please anyone share your feelings on all this. Because a big part of me feels like these e-mails were never sent. Maybe written but never sent.

LH
 
Lori,

So while they gave you an explanation they never forwarded the first email to you and state they do not store them. I can say, though, that I had seen one along the lines of the first mail you should have received. It starts with 'I hope this email finds you well. Then they start saying that you are a bonus hunter and you dont play unless its bonus advantage play and that they might not shower you with bonuses in future if they do not see a change in your deposit pattern. They certainly know how to provoke players with their language which I feel strange as this is a service industry. If you mention the slightest doubt on them in facebook they get really nasty.
 
The thing is that they say they have sent more than 1 e-mail and I have received all other e-mails from them, concerning deposit options etc. etc. But I never received anyone of these other e-mails. Then site something from October 2011? Like I said my account was closed for atleast 3 months in the middle part of the year.

To me this kind of nonsense is unacceptable for an accredited casino. The line that the e-mail was lost has been used to many times.

As for facebook, write anything other then praises about Inetbet your post gets deleted. So why bother going there right?

LH
 
Hey guys, i feel like i am crazy or they making me crazy.

so back to original treat, where deposit used with coupon 4 of MUST NOT be larger then used in previous coupon.
However, I could swear that the rules applied to coupons 1,2,3 in tasty (or triple) Friday bonus used to say "Deposit MUST be larger the used in previous coupon"

I mean, if this is not the case, if they don't change this every week, its totally my mistake. Inetbet response was:
It has been that way since day 1, probably several years ago.
Sorry about that
Kind regards
CSR Brian

I am really confused here:( And i do realize i must read the terms and rules every time i use bonus, but common, there could be some consistency at least at those weekly bonuses.

Please, if anyone can remember withing last few month, did Inetbet offered those bonuses on the terms for deposit to be larger..
Thank you all in advance
 
I remember a thread about this from a year or two ago on the same subject.
Already there it was stated that the deposit must not be larger than the one before.
I have never used this promotion myself, but I do have a good memory.
 
I havent played with these rude people for ages. I cannot recall exactly the terms but the tasty trio conditions only applied to 3 successive coupons with the bonus awarded for each coupon bigger than the last. It would not have been called the 'trio' otherwise if a 4th coupon was included.Whether they had changed the terms of the coupon I dont know but if they say it had always been the same I beg to differ.
 
I havent played with these rude people for ages. I cannot recall exactly the terms but the tasty trio conditions only applied to 3 successive coupons with the bonus awarded for each coupon bigger than the last. It would not have been called the 'trio' otherwise if a 4th coupon was included.Whether they had changed the terms of the coupon I dont know but if they say it had always been the same I beg to differ.

I believe the 4th coupon is only for Premiumplayers, their new VIP-club. I have never read the rules for that one so I have no idea.
 
Hi there, I'm afraid that term has been in place for as long as I remember pobeda.

Still, they should have given you a heads up. As a VIP player I'm sure they review your play regularly, so they should have noticed. IMHO they should refund all deposits in breach of the bonus terms. AFAICS there is no way of abusing this bonus by making larger deposits. If past experience is any indication, Inetbet would not have an exception to this rule, or any other.

Freddy
 
This whole thing has blown up because AGAIN the iNetBet email systems have screwed up, yet CS are treating the player as though they must be lying when they claim not to have received all these emails, even though they take offence when THEY are accused of lying about sending an email that the player didn't receive.

If they have no store of sent emails, they CANNOT know that the email was actually sent out. All they know is that it was MEANT to have been sent out. It could be that their own internal communications are at fault, as often happens with call centres in other industries where different staff members deal with each stage of a query. I have lost count of the times I have been told "someone will get back to you" on an issue and it never happens.

What iNetBet need for important issues such as this is to ask players to confirm that they have received and understood such an email about the potential suspension of their coupons. Until the player confirms receipt, they should consider the possibilty that the player has not received the email, and attempt to contact them in a different way, such as a message in the casino lobby.

In trying to deal with this, they OP is repeatedly being shown how flaky the iNetBet email systems are, repeatedly having to send and resend a single part of the exchange because a previous one hasn't gotten through. This is no way to "discuss" an issue, it is like trying to hold a discussion with CS based on Pluto over space radio - it can't be done because of the lengthy time delays between conversational responses.

I also find it odd that an RTG casino has such an attitude, as RTG software is all about players being able to have some kind of bonus every time they deposit. If one is going to play without bonuses, a different, less bonus focussed, software should be chosen.

Even with iNetBet, it is pretty hard to find there is no bonus available for a deposit until they suspend your coupons. Many players have no money left to spare after they have used up the available bonuses where they play, so of course they are going to stop at this point. By the time they have more to spare, there are new bonuses to try.

I stopped playing there a while ago, not because they did anything to piss me off, it just got a bit boring. I was always able to find a coupon that I hadn't used, and at no point was I told this was "abusive", but it seems it IS "abusive", and that they expect a significant proportion of non bonus play too.

I still get the emails, but the notorious unreliabilty of their email based CS system is tending to quell any urges I have had to reinstall the software.
 
Hi there, I'm afraid that term has been in place for as long as I remember pobeda.

Still, they should have given you a heads up. As a VIP player I'm sure they review your play regularly, so they should have noticed. IMHO they should refund all deposits in breach of the bonus terms. AFAICS there is no way of abusing this bonus by making larger deposits. If past experience is any indication, Inetbet would not have an exception to this rule, or any other.

Freddy

If this is purely for VIP players the casino may be right about the terms being there from the onset. However, it is well-known that they review the play with bonuses regularly so they must have known that the op had deposited in violation of the rules and decided to do nothing about it till he/she won. Inet can do what Slotocash does and that is to discuss with the software provider on a number of issues including having the cashier ban subsequent deposits from being larger than the preceding ones with these weekly coupons and having their comps redeemed automatically though the earning rate is progressive in nature. I am pretty sure they do everything manually and they could have saved themselves much manpower by simply paying RTG for these improvements. These should be one-off payments but will save themselves lots of manpower in the future. I am surprised they didnt realise that. They had foregone the opportunity to discuss with RTG on how the software could block excluded games whilst playing with a bonus and full credit should be given to Ms Sloto who was a relative newcomer then. Instead they chose to confiscate winnings making it harder for everyone involved. This is not the era of manual labour to solve all problems is it?
 
Last edited:
Hi All,
In answer to a few queries.

pobeda: The terms that a subsequent deposit in the weekend series of bonuses cannot be larger that the first has always been in place. We have never changed these.
This same rule was in place the last time when you did the same thing and had play void. We have not changed this promotion at all.
I am unsure why you would do this again after the last time.

vinylweatherman: This issue with pobeda has nothing to do with emails. They simply did not follow the rules of the weekend promotion.

chuchu59: This is not a VIP offer it is available to all.

Have a great New Year all.

Best Regards
iNetBet Promos
 

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