Inetbet and Comppoints from deposit confusion

[armygirl]

Hi! I have been lurking for a while and thought i'd post a question while I await a reply from Inetbet.

I've searched the forums for the clarification and I just want to make sure i'm comprehending what i've read.

Situation:

Deposited $50 a few days ago - no bonus. Played a lot and made a hefty cashout. Played the remaining down to $0.

Redeemed my comp points - made some insane wins - went to cashout.

Thinking there would be a wagering requirement/ max, I reveresed the cashout. Read through the regulations. Interpretted the max is for manager bonus, etc, anything that was 'comped' from non-deposit. I recalled reading the forums here from inetbet promos that there was not a max on points accumulated from a deposit. So I proceeded with my cashout.

I received an email from support regarding my initial cashout, and there was a line'to be aware that there is a max withdrawl for non-deposit credits (?). I checked my account and the 2 withdrawls I made from the comppoints (reiterating again that these were accumulated from a deposit) had been reveresed and the new comppoints I continued to accumulate after my initial redemption were now gone.

While mulling this over, i was playing away to cover a 'playthrough' which I have probably covered a few times and then thought i'd write inetbet. I thought i'd post here too before I play it all away..


The only freebie I can think of was .40 from a tournament but that was before the deposit was made; there were a series of deposits made before the $50 "winner".

Is this something I should have addressed or have I misinterpretted the 'no max cashout on comp points from deposits'.?

Any insight will be greatly appreciated.

 

[all4greed]

I know the wagering requirement for comps is 10x, that's pretty clear. Did you verify with support that you had met that requirement or are you sure you wagered at least 10x?

From my past understanding, I believed max comp cashout was 10x after wagering requirements, but I've been corrected time and time again so I've gone with the flow and think there is no max. Personally, I've never cashed out the full comps after playing - always lose a bit.

This should be interesting...

 

[Pinababy69]

Inetbet I am sure will clarify...but there is NO max cashout on comp points, as far as I know. The nd max cashouts apply to no deposit bonuses ie. manager bonuses, free chips, manager comps, etc. This has been clarified by Inetbet before on the forum. There is a WR on the comp points, but the max cashout rule should NOT apply.

 

[Pinababy69]

There are other examples, but I found this one quickly:

https://www.casinomeister.com/forums/threads/inet-comps.39703/

Hi Stovetopp,

The terms you have posted do not include "comp points". In your example "comps" refers to a credit to an account. e.g a player may say I have had a bad run lately can you please comp me.

Our comp point redemptions do not have a max cash out.

Sorry if there is some confusion. I hope this clears things up for you.

If you have any such queries in the future you can simply email support and they can answer these for you.

Best Regards
iNetBet Promos

Hope that helps, and that you get this worked out.

 

[armygirl]

I've definately met, if it is applicable to this situation, the requirements. I too read numerous posts for 'no max' on comps accumulated from deposits. In fact, i cut and pasted a quote from inetbet promos when writing to support:


And post #12 in the thread from Inetbet promos. No ambiguity here at all. Comps do NOT refer to comp points. End of story.

Quote Originally Posted by iNetBet Promos View Post
Hi Everyone,
Just to clarify, as pinababy says our "comp points" do not have a max cash out. Other forms of complimentary credits may have a 10x limit as per the rules but this does not include "comp points".
I hope that this clears things up
Best Regards
iNetBet Promos

I know I fall in to that 'no max' category based on what I've read.. i even did the wagering in the event that it would be applicable. I guess i'm just be proactive if there is any loop hole that may be thrown my way or at the very least how to support my query.

 

[armygirl]

Hey,! I quoted your quote in my email pinababy.

From my POV and even playing the devils advocate, I can't see any reason to dispute my situation. However, If I am correct and i had my cashouts returned in error (and new points removed); I've hopeful that at the very least.. i'll have the points returned.

I wonder if I can bring my thread to the attention of Inets reps just so I have continuity instead of differing people via support?

 

[XOXOXOXOXOX]

Did you take any non-deposit before you deposited $50 and did you zero it out completely? Most rtg casinos will delete remaining play-thru when the balance drops below $1 but not inet as far as i recall.

 

[armygirl]

I just checked through my history and the last 'coupon' redeemed was on dec. 31. That was zero'd out. I had a .01, .08 and .40 tourney wins - all zero'd out. I made a bunch of little deposits, then did the $50. No bonuses on any. All deposits were zero'd until the last one.

 

[Nifty29]

Something doesn't sound right here.

Either inetbet have (unusually) made a blatant error, or we aren't getting the full picture. Alternatively, the rules may have changed.

What kind of "insane" wins are we talking about and which game did you play (if you don't mind answering of course)

The fact that the cashouts were reversed tells me its a playthrough issue on the comp points. AFAIK only slots and keno are allowed for wagering so the games you played could be relevant.

 

[armygirl]

I'm hoping it was an error. I'm looking through my history, etc to see if maybe I missed something? That's also why i'm posting to see if there's any insight to something I should be looking for. It was when they said the 'max cashout on non-deposit comps' that I started thinking about and went through my history, etc. I wasn't playing a bonus chip.

The first win from the initial deposit was on bunko bonanza, on the bonus round, I hit .. I think it was $14,000. I started at small increments and when i worked it up to over a $1000 I thought for giggles i'd max it out.. then POOF. I got it up to $20,000+. Cash out one of (10,000)..that's in the works. played and played and zero'd out.

Prior to my $50 deposit I had 48 in comp points that accumulated from the previous mini deposits. With the big win, I then accumulated enough to have over $600 in comp point redemption.

Playing away at $1-$5 bets on Cesar's Empire. I worked it up over a $1000. I went to get a coffee, came back and thought i'd just go for fun and up'd to $20. hit the bonus, and twice in the bonus round got all the lady's so 2 x wins of 16,000 totalling over 32,000.

needless to say, i was stunned.

it was at this point, remembering reading about a no max on these particular comp points, I did a couple cashouts and continued to play. thinking maybe something had changed, i reveresed them - read through the requirements, and what I read I interpretted to mean the "freebie" comp points (no deposit) and that I was in the good.

so when I got the correspondence regarding the initial withdrawl and the one liner on a side note, about max withdrawl on a non-deposit comp.. i took it as is and returned to my account seeing the 2 withdrawls had been put back and the second run of comp points removed.

I read through again and figured I just misinterpretted what i had read, but was reading through the forums here again, and started searching things out re: the accumlated points from deposit.

As mentioned, i wrote to inet to see if I missed something. I'm still playing on what I have, and as mentioned, more than covered the wagering.. but if there is a no max, that'll make a difference (even as it stands now) between what I could have and what it could be.

All said and done, if it is a 10x max cashout - i'm not going to complain as it is what it is.

 

[armygirl]

I'm wondering if maybe at that time that i made the second cashout on the comp points that I had not met the wagering requirements - which makes sense.. however it stills doesn't answer the 'max cashout ' question on the points accumulated from the original deposit.

 

[chuchu59]

Armygirl,

I am not sure if I am reading this correctly. Have you actually had a cashout declined by the 'max cashout' rule or are you simply worried that there is a max cashout on comps. Big difference there.

 

[armygirl]

I had 2 cashouts declined and returned to my account. I was playing on the comp points I had accumulated from deposits. I understand there is a max cashout on non-deposit comps - but if there was one for regular comp points.

I just wanted to know, basically, if it still stood where I had read in the forums here that there is no max cashout on comp points (from deposits) because I had the 2 withdrawls returned and was told there was a max on "no deposit comps"... but I wasn't playing a no deposit "freebie" so to speak.

I was inquiring here to see if there was anything I should be looking for that could explain it while I waited for Inetbet to get back to me on my query. I was confused on the definitions listed on their site but as posted earlier from pinababy, as quoted by inetbet promos (which I had quoted in my email to inet) there is no max on "comp points".

That's where i'm confused and have been going through my transaction history to see if I missed something or if anyone has any other insight to what I should look for.

Other than my speculation of the return being due to at the time of the cashouts i hadn't met the requirements - i understand that, it's the "max cashout" thing i'm wondering about. I definately was not playing on a freebie comp, the last one i had was before the deposits and that had been zero'd out before i even got rolling.

 

[chuchu59]

Whenever Inetbet declines a cashout they send you an email outlining the reasons for it and then suggests what you should then do. If the sole reason they gave was that these winnings are generated from comps and therefore have a max cashout they could be wrong.

They must give you the reasons for declining the cashouts. It should not be up to you to guess why.

 

[armygirl]

No, no email was received of that sort specificall.

The only correspondence during this time was sorting out my info for a transfer and all was okay. In the midst there was a reference to a max withdrawl on a non deposit credit. Confused, I then went to check in on my account (to look for this 'non deposit credit') and that's when I saw that the other 2 transactions from the points had been returned. I presumed, at the time, that was the non deposit credit max that was being mentioned in the email.


I understood, at the time, that I was to either continue playing or to withdrawl whatever the max was {with the $652 of comps, i erred on the side of caution and continued with a 15x wager, still leaving me with a substantial amount to withdrawl ,,,I believe, anyway. (at this point, i continued playing - but then i started thinking I swore i read somewhere there was no max on remeed points from deposits.

I searched the forums here for the posts, which i quoted in my email back to Inet and in the interim, I thought i'd ask here if there's anything I misread or misunderstood.

So, in a nutshell.

I redeemed my accumlated points from deposits.
there were not any no deposit bonuses (that I claimed or were listed on my transaction history); nor were there any deposit bonuses (checked on that too just incase I hit something unintentionall)
the only no deposit chip from december had been zero'd out.
i had 3 tourney wins totaling less than $1 - zero'd out

there was no manager bonus, etc. I checked about a months worth of transaction history....and even if there were 'carry overs' (like some casinos have) those would have been played over.

So i know i've read it a lot but i just wanted to refresh my goldfish memory that comp points (accumulated from deposits) are not in the same realm of comp points such as MBs, coupons, etc - and decided to post to appease my impatient mind while I await for clarification. And if there is a discrepency, i can point out to Inet where I had received such information regarding the no max (i cut and paste the quote from Inetbet Promo)

hopefully, if i am in error, inetbet will point out what i missed because it's driving me nuts -

 

[bb28]

The only thing I can think of is that the manager bonus would not show in your transaction history since it's manually credited. Someone will correct me if I'm wrong. The manager bonus does have a max cashout? Someone?


Congrats on your awesome wins!

 

[chuchu59]

Armygirl,

If you still have a sizable balance and playing please stop! If you lose the lot it wouldnt matter in the end whether they originated from comps or anything else. If you are pretty sure your wins came solely from the comps accrued and redeemed they must pay out whatever you win with no cap. It is strange that no reasons were offered for the reversal back to your account as the cashier at Inetbet is considered to be one of the best. To my knowledge they wont reverse a w/d request without informing the player though it's also worth checking your spam folder.

 

[Nifty29]

You won $50k+ from a $50 starting with small bets?

Must be some kind of record.

 

[chayton]

The only thing I can think of is that the manager bonus would not show in your transaction history since it's manually credited. Someone will correct me if I'm wrong. The manager bonus does have a max cashout? Someone?


Congrats on your awesome wins!

Correct, the manager bonus won't show in the transaction history or show any playthrough. And the MB does have a max cashout. iNetBet does usually try to not credit a manager bonus while you have a balance or while you're playing, but mistakes do happen - they did it to me once. Usually though when you get a MB you'll also receive an email that you've gotten one - actually with any kind of bonus that's manually credited (like a GG credit) or one of those cashback thingies.

Also as far as I know, all tourney wins are paid in cash, so that shouldn't count. It's puzzling for sure, I'd definitely contact the rep and see if they can sort you out.

If they credited any kind of bonus while you were playing and while you were quite far ahead, it's possible that you didn't actually use the bonus to win anything anyhow so they might be able to remove it.

Ditto the congrats!

EDIT: I sent a PM to the rep to make her aware of this thread, hopefully she'll be able to figure this out for the OP.

 

[LHofsdal]

I agree with CHU-Stop playing. Figure out what is going on first, then make your decisions accordingly. Inetbet is fair and I am sure they will let you know what is wrong. It does seem a bit odd that when they declined your withdrawls your never received an e-mail stating why. I hope Inetbet will follow up on this. I truely hope it is not another problem with their e-mail system.

Wtg on your magnificent wins!!! I really hope everything works out for you and you do get your money, that is alot at stake. Please keep us posted on the outcome.

WTG!!!

LH

 

[Nifty29]

I'm sure the manager bonus shows in the transaction history. Would be very difficult to audit the accounts if it didn't.

I'll check it later to make sure not home at present.

 

[chuchu59]

If memory serves me correct the manager bonus does show in the transaction history. What baffles me is why they havent relayed the reasons for the decline to Armygirl. They might be cold or downright condescending when challenged but from experience they never shy away from telling the player what has gone wrong. Actually, I have doubts on whether Armygirl had really not received any emails but given Inet's eagle-eye on issues having a negative impact on them they would already have responded on this thread. Quite interesting especially if it does turn out that the comps have a max cash out.

 

[LaHutti]

oh man... I can't wait to see Inetbet explain this one, as it seems pretty clear, that there is no max cashout from comp points, according to their posts here.
That was a pretty amzing run you had there....congrats !

 

[emily_hanson]

Hi All
I am a little unsure why this has been posted up as armygirl was mailed and there were reasons for the decline, however If she so feels inclined she may decide to post up here as to the reasons.
It would be outside our remit to post up her personal correspondence.
Suffice to say a great win from $50.
Congratulations from us all here at iNetBet.

 

[rockycatt]

intriguing army girl please fill us in on the rest of the story [50$ deposite to a 50,000.00 cash {}

 

[Nifty29]

Hi All
I am a little unsure why this has been posted up as armygirl was mailed and there were reasons for the decline, however If she so feels inclined she may decide to post up here as to the reasons.
It would be outside our remit to post up her personal correspondence.
Suffice to say a great win from $50.
Congratulations from us all here at iNetBet.

Thankyou for the reply Emily.

Is there any way you could explain without revealing correspondence. It would seem the OP doesn't object as they have pretty much asked. If someone is going to present their version of events in public the casino should automatically entitled to do the same (IMO)

Given you have congratulated her, I assume the winnings are going to be paid?

Thanks in advance.

 

[chuchu59]

Since Armygirl had stated she hadnt received any emails accounting for the decline Inet is perfectly within its rights to state the reasons for the decline here. If Armygirl had lied to us she shouldnt be welcome here imo as she distorted the picture wholly by making us believe it was a comps issue. Emily could simply state whether or not this is an issue related to comps meanwhile though if she isnt going to be paid why the congratulations?

 

[iNetBet Promos]

Hi Guys,
Just wanted to nip this thread in the bud before it spirals on and on.
I think there was just a simple misunderstanding.

Armygirl has not done anything wrong and there is no question of them not being paid.
I believe the withdrawal process has already begun.

Congrats again on a great win.

Best Regards
iNetBet Promos

 

[mattsgame]

Thanks for clearing it up Inet

All I have to say is Congrats ArmyGirl, that is a once off run right there..amazing really.

Enjoy it!

 

[LaHutti]

It is indeed one of the best runs I've heard of sofar, and unfortunately I've never even been close. Congrats
And great news, that you'll actually get paid too
In case they forget to reinstate your lost comp points, I would, in your case, consider that tips....lol

 

[armygirl]

THANK YOU INETBET!

Hi, just wanted to update. I got the explanation this morning. As mentioned a few posts back - i didn't know if my comprehension was off or what and I just turned here to make sure that I wasn't missing anything.
What I perceived was happening and what had been explained to me in my initial email differ; turns out certain procedures need to be followed so I don't indulge in a dangling carrot - so to speak. i was unaware of this.
What I read - regarding the no deposit max cashout - and then seeing the funds returned was interpretted by me not as was intended by inetbet.

Although I played through a lot as it is not often I can feel like a 'high roller'; I will not look a gift horse in the mouth.


Thanks everyone and definate thanks to Inetbet!


I just saw the responses.

 

[harrys99]

Congratulations Armygirl! That is a remarkable win. Lady Luck was smiling on you for sure

 

[jod5413]

WTG, Armygirl!!!! I am absolutely stunned by your incredible run of luck! And, as usual, Emily cleared things up for us all quite nicely and professionally!

 

[bpb]

Thanks everyone and definate thanks to Inetbet!

What exactly are you thanking them for?

For having a wagering requirement on comp point redemptions? Or for or zeroing out your comp point balance?

 

[Nifty29]

What exactly are you thanking them for?

For having a wagering requirement on comp point redemptions? Or for or zeroing out your comp point balance?

I'll go back even further, and ask why this thread was started in the first place.

I'm absolutely none the wiser for the replies from the OP and inetbet, and given the time given by everyone to help the OP it would be nice to know what actually happened.

@armygirl...

I'm still stunned at your wins.

Do you do this kind of thing often? Do you normally start with a small deposit, turn it into $1k, and then go apeshit with huge bets? I know I would be running for the hills with the $1k, as I imagine that strategy of yours busts you out 99 times out of 100...??

 

[LaHutti]

WTG, Armygirl!!!! I am absolutely stunned by your incredible run of luck! And, as usual, Emily cleared things up for us all quite nicely and professionally!

Sorry what ?
If Emily cleared anything at all up for you, can you please share ?
Because as most others, I'm clueless as to what happened here, as in why was op's withdrawals declined and her comp points removed, and what changed that made the withdrawals go through all of a sudden ?....and did her comp poimts return as well ?

 

[gloria460]

I assume that Inetbet has a weekly cash out and as Armygirl said she requested 3 withdrawals. Inetbet returned the withdrawals to her account because they were over the limit. I'm not sure what happened to her comp points..could have been a simple error and they returned them. Hopefully she has not played too much of her money away..

awesome wins!

 

[chuchu59]

Hi, just wanted to update. I got the explanation this morning. As mentioned a few posts back - i didn't know if my comprehension was off or what and I just turned here to make sure that I wasn't missing anything.
What I perceived was happening and what had been explained to me in my initial email differ; turns out certain procedures need to be followed so I don't indulge in a dangling carrot - so to speak. i was unaware of this.
What I read - regarding the no deposit max cashout - and then seeing the funds returned was interpretted by me not as was intended by inetbet.

Although I played through a lot as it is not often I can feel like a 'high roller'; I will not look a gift horse in the mouth.


Thanks everyone and definate thanks to Inetbet!


I just saw the responses.

I am not sure whether I am reading this correctly but you did state earlier on that they didnt send you an email explaining the reasons for the w/d decline. This is different from actually receiving an email but having different perceptions. The way I see it your w/d was declined and you werent sure you will get paid despite the assurances by the casino. You decided to take pre-emptive action by leading members here to believe your w/d was declined possibly due to a max on comps. Frankly, those emails from Inet are very clear so there is unlikely to be much misunderstanding yet you denied receiving anything and personally I frown on people using this forum to achieve these aims.

 

[chayton]

I assume that Inetbet has a weekly cash out and as Armygirl said she requested 3 withdrawals. Inetbet returned the withdrawals to her account because they were over the limit. I'm not sure what happened to her comp points..could have been a simple error and they returned them. Hopefully she has not played too much of her money away..

awesome wins!

Oh that's a good deduction, I never thought of that! Of course we don't know if you're right, but it totally makes sense.... :notworthy

 

[Nate]

Oh that's a good deduction, I never thought of that! Of course we don't know if you're right, but it totally makes sense.... :notworthy

I haven't really played or attempted a WD at Inetbet. On the 'CM Casinos' page it lists Inetbets withdrawal limits as none... (Is this really the case?)

Sometimes threads are started in haste, but what makes it worse is that there is silence from either party and the speculation runs rife. I wish someone could just clarify so we don't need to question the intent of the Casino or Op

Nate

 

[chayton]

huh....I don't know, I've played there for years and (unfortunately) never gotten so lucky that I've withdrawn more than once a week - plus any of my withdrawals are teeny in the scheme of things. I'll find out when I win my random jackpot!

Anyhow the OP is happy and sorted, it's up to them if they want to give more details about what happened.

 

[Glumbi]

Hi,


i have won with $41 of my Comps $3000 and the money was on my Skrill Account at the next Day. The Comps has only a wager of x10 but no max. Cashout and you can play all Games with this.



You can see it her on my Post...


https://www.casinomeister.com/forums/threads/a-special-thanks-for-inetbet-casino.47508/

 

[Jasminebed]

I know if I'd had a $50K cashout returned to my account I'd be panicking about why too. While Inetbet doesn't have weekly cashout limits, perhaps certain methods do?

Last month I managed a withdrawal from redemption of my comp points that exceeded 10x the points value. I know I was here at CM looking for that point I was sure I had read about no max cashout. Maybe if they were called loyalty points some of the confusion with the term comps in the terms would be resolved.

It didn't take Inetbet too long to respond, and I'm glad all is sorted to the OP's satisfaction.