Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

Dear xxx,
I am xxx from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for LuckyAceCasino.com. I am contacting you with regards to your account with username xxxx.

xxx, having received your latest communication I am able to confirm that the issue with your account was referred to senior management for review. Having reviewed your account it has been decided that the way the account was used indicates to us that you operated the account specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an account, which is what we have done in your case. However, although the account is no longer available for use we will process your cash out request in the sum of $xx. This will be paid out to you in accordance with our cash out policy.

I would ask that you refrain from opening any further accounts with any of our sites as these will also be closed and any deposits made liable to be forfeited.

Regards, xxx

Operations Department Cassava Enterprises (Gibraltar) Ltd. [email protected]

my eyes are on moneybookers the next few days/weeks/months/years/ages :p
 
Hmm

After asking them to refer me up to management and mentioning that I was quite willing to go to eCOGRA, I get this:



Dear Mr GW Bush,

I am Gareth from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manages operational services for
LuckyAceCasino.com. I am contacting you with regards to your account
with username Ummdaprez.

George, having received your latest communication I am able to confirm
that the issue with your account was referred to senior management for
review. Having reviewed your account it has been decided that the way
the account was used indicates to us that you operated the account
specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an
account, which is what we have done in your case. However, although the
account is no longer available for use we will process your cash out
request in the sum of $240.80. This will be paid out to you in
accordance with our cash out policy.

I would ask that you refrain from opening any further accounts with any
of our sites as these will also be closed and any deposits made liable
to be forfeited.

Regards,


I'm pleased about the result, but there are still tons of people who have been messed around by these people. I would be slightly bothered that my 888 a/c has been blocked, though their treatment of everyone makes me want to give it a quite a while before I try and get them to unblock me.
 
happygooner said:
Well I wish I had some signs of progress.

Can't even get them to acknowledge me since my initial rejection. Have sent 3 emails now and not one has been answered:mad:

I've tried the incredulated response and i've tried the polite response.....NOTHING!!!!
Click to expand...

same here. I did get my original deposit back though. But they didnt send me an email ever since they said they have recieved my documents.
 
I also confirm receving email, where I am told to have my winnings paid. I am not sure whether it was due to Max, this thread, overall situation or something else, look like this might turn out to be OK after all.
 
I am sure everyone is going to get paid in full. Several members from my site, have now had emails promising full payment, including myself.

Like I said before, if you put enough pressure on, the casino will often have a change of heart, you never give up EVER

We were about to start making press releases, whether this put the wind up them ,who knows. All that matters is that everyone gets paid.

Then those that feel like it could push to have their accountd reopened.

Dear Robert,

I am Gareth from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manages operational services for
LuckyAceCasino.com. I am contacting you with regards to your account
with username ++++++++

Robert, having received your latest communication I am able to confirm
that the issue with your account was referred to senior management for
review. Having reviewed your account it has been decided that the way
the account was used indicates to us that you operated the account
specifically to take advantage of our Bonus Award scheme.

In such circumstances we reserve the right to permanently block an
account, which is what we have done in your case. However, although the
account is no longer available for use we will process your cash out
request in the sum of ++++. This will be paid out to you in accordance
with our cash out policy.

I would ask that you refrain from opening any further accounts with any
of our sites as these will also be closed and any deposits made liable
to be forfeited.

Regards,

Gareth
Operations Department
Cassava Enterprises (Gibraltar) Ltd.


The precedent has now been set, I believe that all players will be paid, but you have to push for it.
 
These morons had such a great business plan!

First they send out a form letter to all winners saying that they were bonus abusers and their accounts are locked and deposit will be returned.

Then, the shit hits the fan. Apparently they had no clue how great a force players and player advocates can be when they stick together.

Then they send a form email saying that everyone's case has been "referred to senior management"? Like I believe that. The English translation is "Our asses got caught so now we're going to do what we should have done in the first place".

Just what in the hell did they think was going to happen when they tried to screw over 99% of their players, that everything would work out fine and the winning players would silently go away?
 
Good post, Slot Wizard.

I believe that 888.com / Kamay / Luckyace copped a lot of pressure from several sources, which is probably the main reason for this apparent return to sanity by reviewing all cases and sorting out the wheat (for full and proper payment) from the chaff.

It may take a few days to un-bugger this awful mess and it's important to keep the pressure on in the meantime imo - neither Luckyace or 888.com can be enjoying the impact this is having on their search engine business and general loss of player interest.

As to reputation - any company that is a party to this sort of disgraceful rip-off is probably not too concerned about what people think of them, anyway.

But when it comes to the more immediate prospect of losing business, that seems to focus their minds every time.
 
I also have the email saying they will pay me my outstanding funds ($700+)

I did threaten them with various actions including the GRA over a 4 day period , I did not PAB though.

Hope the rest of you guys get paid.
 
Hank Chinaski said:
I also have the email saying they will pay me my outstanding funds ($700+)

I did threaten them with various actions including the GRA over a 4 day period , I did not PAB though.

Hope the rest of you guys get paid.
Click to expand...

Hank, you are based in the UK. I stick to our local brand names. I dont recall any major complaint. if you think about it, bonuses dont normally amout to much & if you chase the unknown, you will end up getting stung for more than you could make at a reputable site.

You do not have permission to view link Log in or register now.


Is this a valid site?
1) thay have 2 different affiliate links directing to luckyacecasino
2) they are advertizing payment providers which I dont think is allowed unless it it is the actual site
3) IGC proud member?

Im not too sure on the rules for landing pages but i dont think that page is allowed, I may be wrong
 
I haven't got anything from luckyace in few days. Should I just wait for a while or should I send email to them with demanding my play logs and get my situation reviewed by senior management? (and maybe threaten with actions with GRA ;)
 
Even if they are paying a few players because of the intense pressures, what about all those who lost, and have no idea they would have been in such a mess had they had the nerve to win. Even those players who had their accounts locked might find that the casino will make friendly overtures to them in order to get them playing again at a later date.

They are also probably going to gear up their spamming campaign, perhaps after tweaking the rules to make a rip-off easier, as they have to replace all these "winning players" they don't want with some that will consistently lose.

We STILL need to see some game logs from players deemed to be "bonus abusers", even if they were eventually paid and locked out. This will tell us whether this was REALLY about "bonus abuse", or whether there is some hidden agenda behind the decisions, such as having to stall due to too many winners from an underfunded launch, due to a badly desinged spamming campaign (too successful:D) coupled with an over generous SUB.
 
I'd lay odds that these people are only oiling the squeaky wheels, too - there are probably many more winning players out there who have been hammered in this iniquitous manner but who don't know the value of being members of a forum and therefore do not benefit from being one of the squeaky wheels.
 
I'm joining in here too. Got the same problem, only template emails in which they say I have breached their T&C, which I didn't. No answers on my question at all, I received my deposit back in neteller but I don't stop sending them emails. Because I want my ~$400 winnings!
Also they are not very keen on fast reply...
 
I feel like i'm the only one just getting totally ignored by these people. Please, are there any further updates as to what is going on. Despite numerous emails, submitted and threatened complaints, telephone calls and live chats I have nothing! Haven't even responded to me since 30/01/08.

Plan to call 888 tomor for all the good it'll do me:(
 
HappyGooner,

Have you asked them to refer your case to their management? I am sure it didn't make any difference in my case, but they did seem to agree to give me both sets of winnings once I asked them to refer my case.

Also, as VinylWM has hinted at, it may be a case of how your playing pattern looks to them - I presume you didn't just go and flatbet thousands of hands on BJ or anything like that?
 
happygooner said:
I feel like i'm the only one just getting totally ignored by these people.
Click to expand...

Don't worry, lots of people are being ignored. Me for one: they gave me the email of a so called contact, he said he was busy and would get back to me the following day. That was Wednesday and I haven't heard a peep since.

Also, FYI, we now have about 25 PABs on these guys and very few of the people who filed them have heard anything from the casino.

Yes, it's good to keep up the pressure. No, it's not good to assume you're being singled out for mistreatment on this.
 
maxd said:
Don't worry, lots of people are being ignored. Me for one: they gave me the email of a so called contact, he said he was busy and would get back to me the following day. That was Wednesday and I haven't heard a peep since.

Also, FYI, we now have about 25 PABs on these guys and very few of the people who filed them have heard anything from the casino.

Yes, it's good to keep up the pressure. No, it's not good to assume you're being singled out for mistreatment on this.
Click to expand...

Ok cheers, i'll, just keep pressuring them like I have been then for the time being.
 
Just a heads up that I'm back in the saddle again. I was out all last week on holiday, and it's good to have Max and Simmo! on board dealing with some of these issues.

I am just catching up with this Luck Ace problem - and I foresee an amicable conclusion since I am aware that the casino is determined to pay the players who have not violated the terms and conditions. But like with any surge of complaints (as this issue for example) there is player fraud.

During my absence, a number of members have been setting up bogus accounts in this forum - some are participating in this thread :rolleyes: So cutting to the chase - these accounts will be banned as soon as I get to them - and their PABs will be discarded.

Looks like a busy day.
 
Hey all, my first post. I registered here soon after I heard there were problems with LuckyAce. I had just played there, strictly within the T&C, and won a four-figure amount of money. I never received the bonus abuse email, but no money either, so I concluded the email was coming soon.

However, today after some 14+ days of waiting, all my winnings have been paid to my credit card! So good news, obviously all the pressure put on this company has paid off. Great thanks to everyone involved!
 
Fender1 said:
Shame on you Max. If thats the best you can do, you have no right to be the complaints mamager. Move over and let someone with some balls do the job...And when players turn to this site for help, you turn your back on them.
Click to expand...
What a load of crap.

BLACKJACKBOY said:
I was told to come here, as it was the place to get help, if you have problems with a casino. I too am a victim of Lucky Ace
...

As for Maxd the complaints Manager, Well he just seems more interested in showing how clever he thinks he is, and insulting the members.

If anyone should apologise it should be Maxd for his major attitude problem.
...
Click to expand...
More crap - and it's double - triple crap since this is the same person.

Bye guy.
https://www.casinomeister.com/forums/help/

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.
 
WD2810 said:
Hey all, my first post. I registered here soon after I heard there were problems with LuckyAce. I had just played there, strictly within the T&C, and won a four-figure amount of money. I never received the bonus abuse email, but no money either, so I concluded the email was coming soon.

However, today after some 14+ days of waiting, all my winnings have been paid to my credit card! So good news, obviously all the pressure put on this company has paid off. Great thanks to everyone involved!
Click to expand...

:rolleyes:

Sorry, but it's just hard to believe that they singled you out to be paid when so many others haven't, and they didn't break the T&C either.
 
happygooner said:
I feel like i'm the only one just getting totally ignored by these people. Please, are there any further updates as to what is going on. Despite numerous emails, submitted and threatened complaints, telephone calls and live chats I have nothing! Haven't even responded to me since 30/01/08.

Plan to call 888 tomor for all the good it'll do me:(
Click to expand...
Yes I did and finally today I received the message that my $600 will be transfered to my neteller! Finally!
 
Sorry, but it's just hard to believe that they singled you out to be paid when so many others haven't ....
Click to expand...

I don't mean to be contrary but I've received PMs and emails from a few players now (3, or 4?) telling me the same thing. There does seem to be a new will at LA/888 to clear some of this mess up.

On that note, I have a wee favour to ask of those who did the PAB thing:

If you receive your monies AND you had done a PAB AND you haven't already let me know that you've been paid
then could you please drop me a PM telling me things are cleared up for you so I can close the PAB.

Of course I can cross-reference between this thread and the PABs to figure this out myself but if you PM me it'll save me time and bother.

(I know some of you have already PM'd me thusly. Thanks for that.)
 
maxd said:
I don't mean to be contrary but I've received PMs and emails from a few players now (3, or 4?) telling me the same thing. There does seem to be a new will at LA/888 to clear some of this mess up.
Click to expand...

That's good news...

I just never saw any posts from anyone that's been paid until now. Sorry if I missed any, but with this thread at 29 pages now, it's hard to keep up ;)
 
No worries, same here.
 
anotherHunney said:
Apparently Maxd and this site has a substantial interest in future affiliate money. Otherwise calling yourself "Casino Watchdog" while being content if winning players are just refunded their initial deposits is plain ridiculous....Consider my PAB "solved" - since LAC's gracious refund has arrived.
Click to expand...

I'll consider your PAB "DISCARDED" and don't bother submitting another one - ever. :D
 
winbig said:
:rolleyes:

Sorry, but it's just hard to believe that they singled you out to be paid when so many others haven't, and they didn't break the T&C either.
Click to expand...

I'm sorry you don't believe me, but it's the God's honest truth. I did have an account at casino-on-net as well, but busted there 2 hands after making a deposit. Also at LuckyAce I made pretty sizeable bets so it may have looked less like I'm just taking advantage of the bonus. These may have been factors why I didn't receive any of the crap others have, or just random luck.

Here's the relevant screenshot of my credit card statement online:

cass.jpg


The datestamp is 03.02.2008 but today was the day when it arrived on my card.
 
WD2810 said:
I'm sorry you don't believe me, but it's the God's honest truth.
Click to expand...

Don't worry WD, winbig was just exercising healthy skepticism, and wasn't privy to that fact that a few payouts had actually come through.

In a case like yours -- first post, saying good things about a casino that everyone else has had probs with -- it's natural for old hands like winbig to look slightly askance at what you're saying. They just want to determine that it's legit, and not some shill from or paid by the casino to pretend they're getting great service when the real players are getting abused.
 
Fender Bender

Casinomeister said:
What a load of crap.


More crap - and it's double - triple crap since this is the same person.

Bye guy.
https://www.casinomeister.com/forums/help/

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.
Click to expand...

Well, I was able to track down who "fender1" was. I passed this over to Max. At the time, he (she?) was running a "bonus whoring" website & forum on "websitetoolbox". This seemed to be the forum section of the "Online Blackjack Guide", a website promoting Blackjack friendly SUB's and Monthly reloads. This site had been promoting Lucky Ace due to it's +EV SUB with Blackjack allowed. When this problem broke, players from that site were not getting paid, however, there were no actual terms and conditions at Lucky Ace that would prohibit the low stakes grinding out of WR that is promoted by this site. It seemed to me that Fender1 had come here seeking views and help, and to publicise the problems.

Clearly, Kamay went on a spamming offensive to persuade affiliates to promote their new Lucky Ace brand, and some affiliates mentioned here that kamay simply would not take "NO" for an answer, and flooded reluctant affiliates with up to 6 requests to promote them per day, often seeming to come from different "persons" within the organisations.
With this in mind, is it any wonder that Kamay and Lucky Ace found themselves in this situation, as it is very likely that mainly those affiliates that ran "whoring" sites would be the ones receptive to the spamming onslaught, since they would be able to make money themselves, and market an "easy" SUB to players.
The result of this seems to be that Lucky Ace has primarily found itself saddled with "advantage players", who have played Blackjack, and WITHIN THE TERMS AND CONDITIONS, but mainly in order to extract the +EV from the SUB (this is probably what Lucky ace are seeing as "bonus abuse").
Because of this healthy +EV, player fraud was bound to follow, with players seeking to have more than one go at this SUB. They may have made the mistake of using the affiliate links again to create their second or more bogus accounts, and were possibly caught by a method similar to that employed by Bryan to finally expose Fender1 as having created TWO accounts here in order to post to himself in this thread.

IF Fender1, who is down as "staff" on his website forum, was prepared to create a bogus account here to further his cause, this must cast doubt to the honesty of his own website and forum, and particularly to what constitutes the "advanced methods" contained within the password protected VIP section of the forum. Perhaps these "advanced methods" relate not to game strategy, but to activities that might cross the line between "advantage play" and "player fraud" - perhaps schemes that advocate the "borrowing" of a friend's ID for a fee in order to play the SUB more than once - perhaps deemed "advantage play" because the ID is borrowed with the full agreement with the owner, rather than having been stolen as in more traditional forms of ID theft and misuse.

It might be interesting to see what Fender1 is now saying about Casinomeister, Bryan, and Max over at his place now, and maybe what he has to say about ME if he happens to read this thread again;)
 
vinylweatherman said:
It might be interesting to see what Fender1 is now saying about Casinomeister, Bryan, and Max over at his place now, and maybe what he has to say about ME if he happens to read this thread again;)
Click to expand...

Doubtless it'll be complimentary ... and I might even get that apology he/she owes me from early on in this (now monster) thread. Ya think? :laugh:
 
Casinomeister said:
What a load of crap.


More crap - and it's double - triple crap since this is the same person.

Bye guy.
https://www.casinomeister.com/forums/help/

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.
Click to expand...


LMAO :lolup: So Fender 1 was actually certifying himself when Blackjackwhatever said he seemed to know what he was talking about!

I guess it takes all sorts....
 
jetset said:
So Fender 1 was actually certifying himself when Blackjackwhatever said he seemed to know what he was talking about! I guess it takes all sorts....
Click to expand...

Neat trick eh? Gotta try that:

FADE IN

MAX: Well, I think this and that and blah blah blah.

Max puts on fake glasses with rubber nose.

MAX 2: Indeed sir, you are a scholar and a gentleman, thank you for sharing your wisdom with us today.

Max removes fake glasses.

MAX: Hey, no problem. I'm happy to see that you listened intently and admired appropriately.

Max dons the fake glasses again.

MAX 2: My pleasure your esteemed magnificence. And please, share your wisdom and brilliance with us again at the earliest opportunity.

Max removes fake glasses.

MAX: Maybe I will, maybe I will. Must say, it's a pleasure to be appreciated by worthy folk such as yourself.

etc etc.

FADE OUT
 
RobWin said:
Where did you take your spelling class at Blueboy, you just changed the spelling to mean make-up...:lolup:

Rouge, a cosmetic used to color the cheeks and emphasize the cheekbones.
Click to expand...

damn no one got my joke! Alot of people on here call it rouge instead of rogue, thats why i edited it :o and also say loose instead of lose, get's right up KK's nose ha ha:lolup:
 

Similar threads

A
2,700 in winnings withheld due to non-consensual bonus
Replies
6
Views
1K
maxd
maxd
H
MonkeyTilt Refusing to Pay $100,000 Withdrawal – Baseless T&C Accusations, No Evidence
Replies
49
Views
4K
Hoke1996
H
O
OnlyWin Casino - Deceptive Cashback Practices & Hostile Customer Service
Replies
1
Views
1K
OnlyWin casino
OnlyWin casino
J
Coinbets777 refusing to cashout $2655
Replies
1
Views
1K
maxd
maxd
M
Bonus Complaint Incognito Casino Withdrawal and Bonus Issue
Replies
6
Views
3K
grimsby10
G

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top