Idiotic Support at USA Casino

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
Our conversation is below. This has been going on for days:

ME:
Hi is your $555 sign up bonus still available?


SUPPORT:
Thank you for contacting USA Casino.

We have checked the website but there is no $555 First Deposit Bonus.
The promo available is $350 Welcome Bonus after making your first deposit. You
can check out our promos by going to the website by clicking the "Promotions"
link.


ME:
The $555 bonus is mentioned right in the top of the home page at
You do not have permission to view link Log in or register now.
. It is also mentioned in detailed writing under the promotions tab at
You do not have permission to view link Log in or register now.
.


SUPPORT:
Thank you for contacting USA Casino.

We appreciate you sending the link to us, but as we have checked the link
you've provided, we show that the promotion is $350 First Deposit Bonus. If at
your end is showing as $555, kindly forward a screenshot of the homepage and
the promotions page so that we could investigate on it.


ME:
I have attached two screenshots showing the $555 bonus, as you requested.


SUPPORT:
The following ticket has been created by a member of our staff for you

Your question's details:

============== Title: ==============
USR61573512/bonus concern


============== Message: ==============

Dear Nolan,

Thank you for contacting USA Casino.

Please be advised that due to the imminent passing of the Federal Unlawful
Gambling Enforcement Act by the United States Senate on September 30, 2006, we
will not accept wagers from residents of the United States anymore and we
regret to inform you that because of this,we cannot issue you a bonus.


We appreciate your patronage, and apologize for any inconvenience caused. We
hope to be able to offer to you our services again in the future.

A pleasant day to you.


ME:
This issue concerns non-US players at my affiliate site, as previously mentioned. {mentioned in email that was not quoted} Is the $555 pictured in the screenshots available or not?


SUPPORT:
Thank you for contacting USA Casino.

Please be informed that we are not issuing bonuses to our players residing in
the USA,Due to the passing of the "Federal Unlawful Gambling Enforcement
Act".As much as we wanted to give bonuses to our players but we have to obey
certain laws.

Sorry for any misuderstanding and thank you for doing business with us.
Have a nice day Nolan.

Should you have any questions or concerns, please do not hesitate to contact
the USA Casino Support Team. We are available 24 Hours a day, 7 days a week.


ME:
We've gone over this several times. THIS ISSUE CONCERNS PLAYERS WHO RESIDE OUTSIDE OF THE US VIA MY AFFILIATE SITE. Is the $555 pictured in the screenshots available or not?


SUPPORT:
Thank you for contacting USA Casino.

Please understand any affiliate site you came as long as you are residing in
the USA we cannot issue bonus on your account.This bonus is not available for
players who are residing in the USA.

Thank you so much.

Should you have any questions or concerns, please do not hesitate to contact
the USA Casino Support Team. We are available 24 Hours a day, 7 days a week.


ME:
IT'S MY AFFILIATE SITE. MY AFFILIATE SITE REFERS PLAYERS OUTSIDE OF THE US. PLAYERS OUTSIDE OF THE US CONTACTED ME AND ASKED ME THE FOLLOWING: Is the $555 pictured in the screenshots available or not (to players who live outside of the US)?


SUPPORT:
Please send us the screenshot of this bonus for us to verify,my apology
for
any inconvenienced.

Should you have any questions or concerns, please do not hesitate to
contact
the USA Casino Support Team. We are available 24 Hours a day, 7 days a
week.


ME:
I've already sent two screenshots. Here they are again.

Remember that this issue relates to my affiliate site and players from OUTSIDE of the US who are referred from the site. I want to emphasize that the players who this bonus concerns live OUTSIDE of the US.


SUPPORT:
No reponse yet...
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
:lolup:
Almost as good as Sojumaster and his Titan Poker thread...unreal.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
:eek2: Oh, for crying out loud.... Do they ever actually read the emails they receive?

That's why I'd rather poke myself in the eye with a stick than contact CS (at most casinos).
 

GemG7

Dormant account
Joined
May 9, 2004
Location
US
Thank you for contacting USA Casino.

Thank you for contacting USA Casino.

Thank you for contacting USA Casino.

:what:
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
the actual bonus

Ridiculous player support as mentioned, but going to the site from outside the US no less, as a non-US player...I don't see the $555 welcome bonus either, it's now $350 as was mentioned by them.
Maybe the screenshots were outdated..

Hey I just checked the terms..it's actually only 35% bonus.
How misleading, you actually need to deposit $1000 to get the $350. Sticky and BJ excluded from WR, I'd pass on the offer..
 
Last edited:

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Ridiculous player support as mentioned, but going to the site from outside the US no less, as a non-US player...I don't see the $555 welcome bonus either, it's now $350 as was mentioned by them.
Maybe the screenshots were outdated..

Hey I just checked the terms..it's actually only 35% bonus.
How misleading, you actually need to deposit $1000 to get the $350. Sticky and BJ excluded from WR, I'd pass on the offer..

I'm in the USA, and I see the $555 welcome bonus offer just fine. It's on the promotions page. Deposit $300, get $555 *in addition*. I can see where they can try and weasel out of this by saying "Oh, we meant $555 total" (ie: $255 bonus)

If you can't see it on the promotions page, they definitely have things screwed up. If that's the case, they had the IP checking backwards. ie: Letting US players see it and not non-US.

$555 Welcome Bonus on First Deposit

Deposit a single first deposit amount above $300 at USA Casino and we'll instantly credit your account with a welcome bonus of $555.

Moreover, you'll be able to enjoy from our best VIP conditions:
Lots of unique promotions, invitations to private tournaments with more prize money than usual, special privileges including personal attention, fast withdrawals, and better casino comp points ratio.

For casino terms and conditions click here.
 
Last edited:

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
The final message from support was:
"Thank you for contacting USA Casino.

With regards to your inquiry about the promotion.Please note that you
need to
deposit $300 for us to credit your account a $555 bonus. We are glad
that you
are very much interested in our promotions.

We appreciate your understanding and your cooperation regarding this
matter.

Should you have any questions or concerns, please do not hesitate to
contact
the USA Casino Support Team. We are available 24 Hours a day, 7 days a
week."

=======================================================

I still have no idea if the bonus is available or not. Email support was not the slightest bit helpful, and the phone support number for residents of the USA is not valid. It's ironic that a casino called "USA" makes things so difficult for residents of the USA.

Perhaps the offer is just visible to certain countries, as was previously suggested. A CM member PMd me saying that he could see the $555 offer and was denied the bonus. This offer has a history of disappearing and reappearing. I played when it reappeared a few months ago and did receive the bonus.
 
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