- Joined
- Jan 30, 2006
- Location
- Los Angeles
And Sharon replied, again! (I LIKE her!!!)
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #405857)
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 8/10/08 1:39 PM
To: bernynhel@XXX.com
Hi Again William,
Thanks for sending the link my way. I must apology to you again for this.
I worked with Julia at Paradise 8 to coordinate with Rival last week to get the Promotions portion of the cashback equation removed. They informed us that that particular issue has been resolved and so promotions are not a factor in the equation.
However, we are still waiting on Rival about the email problem. They have ensured us that they are working hard on it and I am hopeful that they can sort this out for us quickly, as I'm sure you and other players are. In fact, I'm going to send them a follow-up email after this to get an update.
I appreciate you informing me of this matter again from the player side of the ball and so have disregarded your earned cashback amount. Instead I have credited your account with a $20 Free Chip as a small thanks. Please be patient with us while we work with Rival to get this worked through.
Regards,
Sarah
Your VIP Manager
Cocoa Casino
Mo money mo money! Maybe I'll get lucky n it'll stay broke for awhile?
My reply:
RE: William, Your Weekly Cashback has been Deposited! (Issue #405857)
From: William XXX(bernynhel@XXX.com)
Sent: Sun 8/10/08 5:29 PM
Reply-to: johXXXXleyjr@XXX.com
To: Cocoa Casino Support (support@cocoacasino.com)
Hi again n thanks again. FYI I spoke to Nathan of Chat from the cashier and I pasted the new equation from your email (without the promo portion) after he had typed the old equation including ' - (promotions)' as an aid to his explanation as to why my deposits didn't qualify for cash back. So it seems Chat Support is not updated in this mater. He replied, as he is instructed to in cases where the Chat Support dialogue has already or threatens to become argumentative, 'Is there anything I can assist you with at this time?' lol I was nice. A+ Nathan!
William J. XXX
Los Angeles
Our CasinoMeister, which art online
Hallowed be thy Name....
this just in and the edit button's still active...
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #406039)
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 8/10/08 6:09 PM
To: bernynhel@XXX.com
Hi William,
I will be on the horn in 2 seconds to make sure this uncertainty doesn't happen again within any department of the Casino.
Thanks for your patience with this matter William.
Regards,
Sarah,
Your VIP Manager
Cocoa Casino - Winning has never tasted so good!
I gotta hand it to Sarah. Most casino managers can't even be bothered to act like they give a shit.
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #405857)
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 8/10/08 1:39 PM
To: bernynhel@XXX.com
Hi Again William,
Thanks for sending the link my way. I must apology to you again for this.
I worked with Julia at Paradise 8 to coordinate with Rival last week to get the Promotions portion of the cashback equation removed. They informed us that that particular issue has been resolved and so promotions are not a factor in the equation.
However, we are still waiting on Rival about the email problem. They have ensured us that they are working hard on it and I am hopeful that they can sort this out for us quickly, as I'm sure you and other players are. In fact, I'm going to send them a follow-up email after this to get an update.
I appreciate you informing me of this matter again from the player side of the ball and so have disregarded your earned cashback amount. Instead I have credited your account with a $20 Free Chip as a small thanks. Please be patient with us while we work with Rival to get this worked through.
Regards,
Sarah
Your VIP Manager
Cocoa Casino
Mo money mo money! Maybe I'll get lucky n it'll stay broke for awhile?
My reply:
RE: William, Your Weekly Cashback has been Deposited! (Issue #405857)
From: William XXX(bernynhel@XXX.com)
Sent: Sun 8/10/08 5:29 PM
Reply-to: johXXXXleyjr@XXX.com
To: Cocoa Casino Support (support@cocoacasino.com)
Hi again n thanks again. FYI I spoke to Nathan of Chat from the cashier and I pasted the new equation from your email (without the promo portion) after he had typed the old equation including ' - (promotions)' as an aid to his explanation as to why my deposits didn't qualify for cash back. So it seems Chat Support is not updated in this mater. He replied, as he is instructed to in cases where the Chat Support dialogue has already or threatens to become argumentative, 'Is there anything I can assist you with at this time?' lol I was nice. A+ Nathan!
William J. XXX
Los Angeles
Our CasinoMeister, which art online
Hallowed be thy Name....
this just in and the edit button's still active...
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #406039)
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 8/10/08 6:09 PM
To: bernynhel@XXX.com
Hi William,
I will be on the horn in 2 seconds to make sure this uncertainty doesn't happen again within any department of the Casino.
Thanks for your patience with this matter William.
Regards,
Sarah,
Your VIP Manager
Cocoa Casino - Winning has never tasted so good!
I gotta hand it to Sarah. Most casino managers can't even be bothered to act like they give a shit.
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