SquareShooter
Dormant account
- Joined
- Sep 5, 2006
- Location
- Who's asking?
Hi there. It's been some time...
Long story short - I log in on my acct of a reputable casino (is there such a thing?) to find out that 90% of my balance is gone...
Roll-over has long been completed, no cashouts or signs of hacks etc, but the balance is gone...
Customer support clarified that they have a policy (which I never read or accepted ofcourse!) of deducting huge percentage of balance every month I do not log in. I repeat - HUGE percentage.. every month... And you know - they called it "management fee". They're acting like anti-bank or something
No sort of "management fee" was included and described in Terms and Agreements which I accepted. And OFCOURSE nobody warned nor even notified me (very convenient!) after each deduction. My e-mail's working and they know it, right!? Wouldn't it be logical to drop a message like - "hey if you care, we just took another of your $100. Kind regards".
Ok, now I wonder... What do I do?
At this moment I have stated to them that their "management fee policy" is not binding to me because it wasn't in T&A and requested my balance returned. I will probably be ridiculed.
What then?
Please give some advice!
Thanks,
SqSh
Long story short - I log in on my acct of a reputable casino (is there such a thing?) to find out that 90% of my balance is gone...
Roll-over has long been completed, no cashouts or signs of hacks etc, but the balance is gone...
Customer support clarified that they have a policy (which I never read or accepted ofcourse!) of deducting huge percentage of balance every month I do not log in. I repeat - HUGE percentage.. every month... And you know - they called it "management fee". They're acting like anti-bank or something
No sort of "management fee" was included and described in Terms and Agreements which I accepted. And OFCOURSE nobody warned nor even notified me (very convenient!) after each deduction. My e-mail's working and they know it, right!? Wouldn't it be logical to drop a message like - "hey if you care, we just took another of your $100. Kind regards".
Ok, now I wonder... What do I do?
At this moment I have stated to them that their "management fee policy" is not binding to me because it wasn't in T&A and requested my balance returned. I will probably be ridiculed.
What then?
Please give some advice!
Thanks,
SqSh