I didn't get my expired bonus at Videoslots

[franzihal1999]

recieved a code with a 100% bonus, dont know it was expired, the livechat have trouble and was offline deposit a 50€ and trying everything to get this activated -it dont work

thought ok maybe i entered it wrong and deposit another fifty, and typed in that code evrywhere its possible --no bonus--

no solution with the manager, he told me i have 2x cashback on my next 25 spins

what a great solution for 2x 50€, just want a 100% bonus on a 50deposit

now ihave 100€ deposit lost and not single € bonus

 

[spintee]

recieved a code with a 100% bonus, dont know it was expired, the livechat have trouble and was offline deposit a 50€ and trying everything to get this activated -it dont work

thought ok maybe i entered it wrong and deposit another fifty, and typed in that code evrywhere its possible --no bonus--

no solution with the manager, he told me i have 2x cashback on my next 25 spins

what a great solution for 2x 50€, just want a 100% bonus on a 50deposit

now ihave 100€ deposit lost and not single € bonus

The bonus does not go on straight away, Only in 10% increments, so will not show untill you have wagered x amount than £5 will be added, Its not a good bonus to take so my advice will be to cancel it, But make sure you not lose your deposit if you do this

 

[Adriana B]

I agree with Spintee. You are much better off not taking a bonus at Videoslots. You will miss out on all the good stuff they have to offer like the free battles, races, etc.

 

[spintee]

I agree with Spintee. You are much better off not taking a bonus at Videoslots. You will miss out on all the good stuff they have to offer like the free battles, races, etc.

Yes I also forgot about that, while a bonus is active you receive no points in the race or cash back, Its got to be one of the worst bonus of all times, Yet the casino it self gives alot back to players, Just forget about the bonus

 

[franzihal1999]

Yet the casino it self gives alot back to players, Just forget about the bonus

with this expierence of videoslots i definetly cannot recommend this casino.

well throwed in a hundered, they refuse to make all good as it should be

they give alot back to players ? double cashback points on my next 25spins for a hundered euro hm well

even if i would get 20€ cash for free support like this arent worth to play in this place in my opinion

there are maaaany more casinos on the market with a great support and reps,

this place is a joke

 

[Harry_BKK]

with this expierence of videoslots i definetly cannot recommend this casino.

well throwed in a hundered, they refuse to make all good as it should be

they give alot back to players ? double cashback points on my next 25spins for a hundered euro hm well

even if i would get 20€ cash for free support like this arent worth to play in this place in my opinion

there are maaaany more casinos on the market with a great support and reps,

this place is a joke

Hallo Franzi und willkommen zu CM Forum!!!

Sorry to read about your negative experience at VS. I would suggest you first try to contact the CM rep (Dan) via PM here:

https://www.casinomeister.com/forums/members/38654/

I am sure he will be able to help you.

Further, for the 100EUR deposit you should have some cashback and should qualify you for at least 5EUR from the CasinoRace, unless you lost it all in 20 or 30 bets. It is not much but at least something.

I am repeating myself now again VS is an absolutely great casino, not only when you want to play without a bonus, as you will always get some rewards for your playtime no matter if you won or lost. You have to play at VS smarter than at other casinos as with a little tactical planning you will place much better in the casino race and increase your cashback.

Please not also that their payout times are among the shortest, i never waited more than 30 minutes for my withdrawals to Ecopazy/Neteller.

Their recently introduced Battle of the Slots is a great addition to have playtime and get some winnings wager free.

Last but not least, all rewards at VS are completely wager free!!!!

Viel Glueck (good luck)
Harry

 

[franzihal1999]

Hallo Franzi und willkommen zu CM Forum!!!

Sorry to read about your negative experience at VS. I would suggest you first try to contact the CM rep (Dan) via PM here:

https://www.casinomeister.com/forums/members/38654/

I am sure he will be able to help you.

Further, for the 100EUR deposit you should have some cashback and should qualify you for at least 5EUR from the CasinoRace, unless you lost it all in 20 or 30 bets. It is not much but at least something.

I am repeating myself now again VS is an absolutely great casino, not only when you want to play without a bonus, as you will always get some rewards for your playtime no matter if you won or lost. You have to play at VS smarter than at other casinos as with a little tactical planning you will place much better in the casino race and increase your cashback.

Please not also that their payout times are among the shortest, i never waited more than 30 minutes for my withdrawals to Ecopazy/Neteller.

Their recently introduced Battle of the Slots is a great addition to have playtime and get some winnings wager free.

Last but not least, all rewards at VS are completely wager free!!!!

Viel Glueck (good luck)
Harry

thank you for your experience and reply

are you sure you arent work for VS !?

fast withdrawals are not rare these days

sorry but idont waste hundereds of hard earned euros for some "25spins double cashback points" or 10 freespins on starburst


cashback from the 100 are 4€ at this time ok thats nice but... a good bonus is alot more worth, what i do with 4€
spin 1 or 2 times..


collecting these "trophys" are just candy and very expensive in my eyes

if you have a really bad run ..you are happy with the collected trophys ? come on


its like the neteller points, just spend 400.000$ more and you get the sony headphones


edit: already wrote dan and the manager, no reply from dan but the managers answer was

you got 25spins doublecashback points thats enough we cant add you a bonus

 

[Harry_BKK]

thank you for your experience and reply

are you sure you arent work for VS !?

fast withdrawals are not rare these days

sorry but idont waste hundereds of hard earned euros for some "25spins double cashback points" or 10 freespins on starburst


cashback from the 100 are 4€ at this time ok thats nice but... a good bonus is alot more worth, what i do with 4€
spin 1 or 2 times..


collecting these "trophys" are just candy and very expensive in my eyes

if you have a really bad run ..you are happy with the collected trophys ? come on


its like the neteller points, just spend 400.000$ more and you get the sony headphones

I understand your frustration Franzi.... contact the rep, he will help you.

4EUR is wager free - that equals at least 20EUR with 40xWR.

I collect between 30-60 EUR every week, sometimes even more, from both cashback&casino race which is wager free and tbh, i prefer that to a 50$ or 100$ bonus with 30 or 40X WR.

It is a personal preference. If you like frequent bonuses than you have to play somewhere else, plenty of choice available

 

[franzihal1999]

I understand your frustration Franzi.... contact the rep, he will help you.

answer was

I cannot give you a bonus. But you still have that reward on your account which will give you 2 times the cashback on 25 spins.

Best regards,

Philip

 

[Harry_BKK]

answer was

That is unfortunate, sorry Franzi.

But i have to bring up again something Terry (spintee) said earlier. The bonuses at VS are not added immediately to the balance. It only shows a progress bar at the bottom of the slot you are playing and every time you complete 10% of the wagering they add 10% of your bonus. So check you profile, it might be there.

If you bust out on a deposit, the bonus stays active until you complete or forfeit it. Hence, you can still get the full 100% by making further deposits. Not to everybody's liking i have to agree.

 

[franzihal1999]

I collect between 30-60 EUR every week, sometimes even more, from both cashback&casino race which is wager free and tbh, i prefer that to a 50$ or 100$ bonus with 30 or 40X WR.

thats nice but take care, really rare that casinos like professional/tactical winners on longtime

 

[Naok777]

No bonus claimed = they can't ever accuse you of advantage play / spirit of bonus abuse / only depositing on bonus days / whatever other excuses some casinos have.

You can hammer a game with advantage play tactics, cash out 20 times the deposit amount and still get free money from casino race and cashback...

(or you have bad luck, your balance hits 0.00 in five minutes and you get 0.65 cashback)

Been there done that on both sides of the outcome.

 

[franzihal1999]

forget the penny pincher tactics, all about gambling and all what we need is just "luck"

even with the best tactic you need it

and you know if you are lucky, deposits bonuses or tactics doesnt count
you can win with a 5€ deposit 10k

and possible not get 100bucks in plus with 5k deposits

 

[Philip]

Hi franzihal1999,

I am sorry that you feel this way. As I told you in my PM this bonus code that was sent to you last June expired the same week. It is stated in all our promotion emails that the bonus code expires the following Sunday.

Best regards,
Philip

 

[franzihal1999]

Hi franzihal1999,

I am sorry that you feel this way. As I told you in my PM this bonus code that was sent to you last June expired the same week. It is stated in all our promotion emails that the bonus code expires the following Sunday.

Best regards,
Philip

thank you for your professional efforts to resolve an issue like that for a player

best manager ever

*ironic mode off*

 

[citizenx]

thank you for your professional efforts to resolve an issue like that for a player

best manager ever

*ironic mode off*

Why on earth would you expect them to honour a bonus code which is 6 months old? Think you need to chill for a bit.

 

[Harry_BKK]

thank you for your professional efforts to resolve an issue like that for a player

how much you payd for being accredited?

Franzi I would advise you to watch your language. There are clear posting rules for this forum which you should read first.

You tried to claim an expired bonus which was declined and now you want to blame the casino for bad customer service... really???

Otherwise you risk being banned from the forum.

 

[franzihal1999]

Franzi I would advise you to watch your language. There are clear posting rules for this forum which you should read first.

You tried to claim an expired bonus which was declined and now you want to blame the casino for bad customer service... really???

Otherwise you risk being banned from the forum.

thank you for the information already edited that

yay come on more pro casino users
im sure you get 10 freespins on starburst for defending VS

 

[citizenx]

im sure you get 10 freespins on starburst for defending VS

Doesn't work like that pal but if it did - it'd be 10 more than you'd have.

Now chillout.

 

[hedgehok]

thank you for the information already edited that

yay come on more pro casino users
im sure you get 10 freespins on starburst for defending VS

Since you are not that far away where I come from I briefly considered to ask you for a date but I reevaluated after your pointless rant.
VS is a fine casino. Period.

 

[Harry_BKK]

Since you are not that far away where I come from I briefly considered to ask you for a date but I reevaluated after your pointless rant.
VS is a fine casino. Period.

Cheers Hedge. Stopped answering to her posts after the second useless answer from her.

Gotta love it though when a newbie comes to the forum and starts with rants, and useless ones at that as they never tell the whole story in their posts. Claiming an expired bonus offer and then complaining is just classic

 

[hedgehok]

Agreed mate.

When I read this my biggest concern are the reps that have to deal with this sort so that they just get too fed up and lose interest in forum participation. That's what it's all about here. It's not just a players-forum.

 

[Harry_BKK]

Agreed mate.

When I read this my biggest concern are the reps that have to deal with this sort so that they just get too fed up and lose interest in forum participation. That's what it's all about here. It's not just a players-forum.

Have to agree as well mate.

I feel really sorry sometimes for the reps.

Remember kevinhopf from canada who blew the big progressive win at RV. He PM'ed me today yet again, it's message 5 or 6 i received from him still going on how he thinks that he's been cheated by RV. Just think how many messages Wim must have had from this guy.

I am already fed up from the few i had.

So yes, the forum is not just about players. We have to take good care of our reps as they do a lot of good things for us and nobody wants to lose that.

 

[franzihal1999]

any word more is too much, but this is not a challenge

newbie member versus holy casinomeister reps

the players here standing in the back for the reps. thats sure but quiet sad

listen guys i play at online casinos since nearly 10years (2006)

i expierenced alot of alot casino reps over the time, also i was affiliate about 6years

make your own puzzle

idont care about any bonus anymore,

the VS casino manager never want help out and thats all, thats why post the situation here

maybe you ran into a similar situation very soon.. thats all

 

[franzihal1999]

We have to take good care of our reps as they do a lot of good things for us and nobody wants to lose that.

that is weak dude

but i can understand you 10freespins without wagering are alot more worth in hongkong

 

[Jono777]

Time to chirp in.....

Firstly I don't play at Video Slots nor work for them, nor do I work or have any affiliate with any casino.

Been playing online since 2003, humble low roller with small budget who enjoys a bonus, clears WR 50% of the time, busts the other 50% but enjoys either way, its fun, a boredom buster, entertainment and if my deposit gets 'ragged' I'm over it in 5 minutes so no problems my end

Anyway enough about me, the reps are in no binding contract to help out on here, yes part of being accredited they have to be active but that does not mean on the ball 24/7 or as helpful as some reps are.

Few quick examples:-

Bonus banned @ 'x' casino, rep sorted it
Withdrawal delayed, rep sorted it
One per IP/House rule but wife likes a punt, rep sorted it
DOA excluded from bonus play, rep sorted it
etc etc etc

Imagine the headache and wait trying to sort that lot plus much more from live chat or e-mails!!!

CM Only promotions, exclusive to us guys only, who runs those, erm the rep???

Another quick example 32 Red give a small fortune away each month IN CASH via the Slotsmeister Promo, do they have to do this, does the rep have to keep on top of it? Short answer NO!

Reading between the lines (and no offence at all) but it truly seems like you are one of these people if everything is not going just the way you want it to then the 'dolly is straight out of the pram'

Just chill out a bit, the members and reps on here are VERY helpful but if you rub them up the wrong way you may soon find yourself wishing you hadn't!

 

[franzihal1999]

Just chill out a bit, the members and reps on here are VERY helpful but if you rub them up the wrong way you may soon find yourself wishing you hadn't!

im totally calm, i tryd several times before i post here my first comment to get at least a cheap solution

 

[franzihal1999]

One per IP/House rule but wife likes a punt, rep sorted it

STOP, this is against the casinomeister rule, few years ago players with a gambling wife was banned

 

[Jono777]

STOP, this is against the casinomeister rule, few years ago players with a gambling wife was banned

This was in the CASINOS T&C, which was actually in regard to bonuses. Management on this particular occasion at this particular casino had seen that we were regular cash only depositors having previously stated that we were fine to have one account each.

He then saw the good deposit history, decided that we are genuine players and NOT bonus abusers and hence gave the go ahead for us to both claim any offers which were available on our accounts.

This was an example of the reps helpful nature and power to make decisions on our behalf. I really did not want to have to go into further detail as I felt that there was no need. I have always adhered to all rules and always will but when there is a 'grey area' this is where reps can be very helpful.

 

[franzihal1999]

This was in the CASINOS T&C, which was actually in regard to bonuses. Management on this particular occasion at this particular casino had seen that we were regular cash only depositors having previously stated that we were fine to have one account each.

He then saw the good deposit history, decided that we are genuine players and NOT bonus abusers and hence gave the go ahead for us to both claim any offers which were available on our accounts.

This was an example of the reps helpful nature and power to make decisions on our behalf. I really did not want to have to go into further detail as I felt that there was no need. I have always adhered to all rules and always will but when there is a 'grey area' this is where reps can be very helpful.

i can agree with what you are meaning

and this case is an example, reps and managers arent everytime helpful or use the "power"

just share it

 

[Jono777]

Ever wish you'd just kept quiet Jon?

 

[Harry_BKK]

that is weak dude

but i can understand you 10freespins without wagering are alot more worth in hongkong

Firstly, no need to be racist. Secondly, Bangkok is in Thailand - a few geography lessons might be good for you.

listen guys i play at online casinos since nearly 10years (2006)

i expierenced alot of alot casino reps over the time, also i was affiliate about 6years

Thirdly, so you have been playing online since 2006 and been an affiliate for 6 years, yet you try to claim an expired bonus and then complain because you didn't get it. Maybe that is the reason why you stopped being an affiliate, meaning the casinos didn't want to work with an aff who is trying to cheat.

Lastly, we surely criticize the CM reps equally as we praise them, but in any case, contrary to you, with do it with fairness and respect which you don't seem to be able to do.

This forum is known for welcoming anybody who wants to contribute to the gaming community. It might be advisable for you to stay away if you don't have the intentions to do that.

 

[franzihal1999]

Firstly, no need to be racist. Secondly, Bangkok is in Thailand - a few geography lessons might be good for you.

10freespins in thailand in € are more worth than in germany, arent with me? what is racist on that? think about it

a few geography lessons might be good for you.

grow some manners

 

[syntynyt]

someone is red in belt area...

 

[hhhelllo]

We know you are Chinese Harry You have to wager your salary 200x on a weekly basis. Hahahaha... No seriously... Jon and Harry... You guys are way too nice with this annoying franzi...

 

[Jono777]

10freespins in thailand in € are more worth than in germany, arent with me? what is racist on that? think about it



grow some manners

1) A container used to hold things, usually used in cooking or to place a pool ball in the pocket.

2) A water boiling device with a spout

3) The Darkest colour there is, the ball worth 7 points in snooker

 

[citizenx]

10freespins in thailand in € are more worth than in germany, arent with me? what is racist on that? think about it



grow some manners

I once grew a manners seed. It sprung into life and was good to go. Then it got a disease and died and it became you.

How this moron isn't banned I'll never know.

 

[hedgehok]

10freespins in thailand in € are more worth than in germany, arent with me? what is racist on that? think about it


grow some manners

A) I hope you haven't been one of those spam-affiliates

B) Harry is not a 3rd world monkey climbing through trees but actually a compatriot of us. Nice own-goal.

C) Just a general hint: If you have contributed in the forum, hence build up some reputation it is certainly more likely that reps will decide in your favor. It's also VERY helpful to be friendly and understanding even when there are decisions against you. You will get what you want much more often.

 

[spintee]

I got to give it to him, he is not taking anythink lightly

What made me laugh is that he has been gambling for over 10 years and was an affiliate? Yet he would not recommend VS, Which is Probably up there in some of the best casino's to hit the market, I would of loved to known what casino's he did promote,

2nd laugh was despite he's in-depth knowledge of casino's he has kept an bonus offer for over 6 months

I wouldn't like to be hiding under there bed,

 

[Harry_BKK]

I got to give it to him, he is not taking anythink lightly

What made me laugh is that he has been gambling for over 10 years and was an affiliate? Yet he would not recommend VS, Which is Probably up there in some of the best casino's to hit the market, I would of loved to known what casino's he did promote,

2nd laugh was despite he's in-depth knowledge of casino's he has kept an bonus offer for over 6 months

I wouldn't like to be hiding under there bed,

Terry, it is a "she"

 

[Jono777]

Terry, it is a "she"

Oh!

If I'd known that I'd have made a different response altogether

Guess My recent posts aren't the best chat up lines in the world

 

[franzihal1999]

How this moron isn't banned I'll never know.

thank you for your good words against me, i will report it

 

[Harry_BKK]

Oh!

If I'd known that I'd have made a different response altogether

Guess My recent posts aren't the best chat up lines in the world

^^^^^ ^^^^^

 

[Jono777]

Had a similar response lined up but I will just say 'Here's a Shovel' save buying or borrwing one

 

[Naok777]

2nd laugh was despite he's in-depth knowledge of casino's he has kept an bonus offer for over 6 months

But don't you know, the secret to winning more than 0.36 from 10 freespins on starscrap is to wait at least 7 month from when they are granted, it activates the super secret "You won't even fall asleep thats how good it'll pay mode".

 

[citizenx]

thank you for your good words against me, i will report it

Fine with me. You've supplied ample evidence to backup the statement.

 

[franzihal1999]

Fine with me. You've supplied ample evidence to backup the statement.

let the meister deciede

 

[franzihal1999]

I once grew a manners seed. It sprung into life and was good to go. Then it got a disease and died and it became you.

How this moron isn't banned I'll never know.

hope YOU get banned for this

 

[Tirilej]

hope YOU get banned for this

Honestly I doubt that you're who you say you are.
There have been a few members earlier just as stubborn and rude like you. I guess your IP will be checked too

Silly to come in here just to be rude. A little fun to read though

 

[citizenx]

Honestly I doubt that you're who you say you are.
There have been a few members earlier just as stubborn and rude like you. I guess your IP will be checked too

Silly to come in here just to be rude. A little fun to read though

I'm just ignoring it from now on. Have to remember not to feed the trolls. No point letting them drag this thread to the gutter alongside them.