I didn't get my expired bonus at Videoslots

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
recieved a code with a 100% bonus, dont know it was expired, the livechat have trouble and was offline deposit a 50€ and trying everything to get this activated -it dont work

thought ok maybe i entered it wrong and deposit another fifty, and typed in that code evrywhere its possible --no bonus--

no solution with the manager, he told me i have 2x cashback on my next 25 spins

what a great solution for 2x 50€, just want a 100% bonus on a 50deposit

now ihave 100€ deposit lost and not single € bonus
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
recieved a code with a 100% bonus, dont know it was expired, the livechat have trouble and was offline deposit a 50€ and trying everything to get this activated -it dont work

thought ok maybe i entered it wrong and deposit another fifty, and typed in that code evrywhere its possible --no bonus--

no solution with the manager, he told me i have 2x cashback on my next 25 spins

what a great solution for 2x 50€, just want a 100% bonus on a 50deposit

now ihave 100€ deposit lost and not single € bonus

The bonus does not go on straight away, Only in 10% increments, so will not show untill you have wagered x amount than £5 will be added, Its not a good bonus to take so my advice will be to cancel it, But make sure you not lose your deposit if you do this
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I agree with Spintee. You are much better off not taking a bonus at Videoslots. You will miss out on all the good stuff they have to offer like the free battles, races, etc.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I agree with Spintee. You are much better off not taking a bonus at Videoslots. You will miss out on all the good stuff they have to offer like the free battles, races, etc.

Yes I also forgot about that, while a bonus is active you receive no points in the race or cash back, Its got to be one of the worst bonus of all times, Yet the casino it self gives alot back to players, Just forget about the bonus :)
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Yet the casino it self gives alot back to players, Just forget about the bonus :)

with this expierence of videoslots i definetly cannot recommend this casino.

well throwed in a hundered, they refuse to make all good as it should be

they give alot back to players ? double cashback points on my next 25spins for a hundered euro hm well

even if i would get 20€ cash for free support like this arent worth to play in this place in my opinion

there are maaaany more casinos on the market with a great support and reps,

this place is a joke
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
with this expierence of videoslots i definetly cannot recommend this casino.

well throwed in a hundered, they refuse to make all good as it should be

they give alot back to players ? double cashback points on my next 25spins for a hundered euro hm well

even if i would get 20€ cash for free support like this arent worth to play in this place in my opinion

there are maaaany more casinos on the market with a great support and reps,

this place is a joke

Hallo Franzi und willkommen zu CM Forum!!! :D

Sorry to read about your negative experience at VS. I would suggest you first try to contact the CM rep (Dan) via PM here:

https://www.casinomeister.com/forums/members/38654/

I am sure he will be able to help you.

Further, for the 100EUR deposit you should have some cashback and should qualify you for at least 5EUR from the CasinoRace, unless you lost it all in 20 or 30 bets. It is not much but at least something.

I am repeating myself now again :) VS is an absolutely great casino, not only when you want to play without a bonus, as you will always get some rewards for your playtime no matter if you won or lost. You have to play at VS smarter than at other casinos as with a little tactical planning you will place much better in the casino race and increase your cashback.

Please not also that their payout times are among the shortest, i never waited more than 30 minutes for my withdrawals to Ecopazy/Neteller.

Their recently introduced Battle of the Slots is a great addition to have playtime and get some winnings wager free.

Last but not least, all rewards at VS are completely wager free!!!!

Viel Glueck (good luck)
Harry :)
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Hallo Franzi und willkommen zu CM Forum!!! :D

Sorry to read about your negative experience at VS. I would suggest you first try to contact the CM rep (Dan) via PM here:

https://www.casinomeister.com/forums/members/38654/

I am sure he will be able to help you.

Further, for the 100EUR deposit you should have some cashback and should qualify you for at least 5EUR from the CasinoRace, unless you lost it all in 20 or 30 bets. It is not much but at least something.

I am repeating myself now again :) VS is an absolutely great casino, not only when you want to play without a bonus, as you will always get some rewards for your playtime no matter if you won or lost. You have to play at VS smarter than at other casinos as with a little tactical planning you will place much better in the casino race and increase your cashback.

Please not also that their payout times are among the shortest, i never waited more than 30 minutes for my withdrawals to Ecopazy/Neteller.

Their recently introduced Battle of the Slots is a great addition to have playtime and get some winnings wager free.

Last but not least, all rewards at VS are completely wager free!!!!

Viel Glueck (good luck)
Harry :)


thank you for your experience and reply

are you sure you arent work for VS !? :D

fast withdrawals are not rare these days

sorry but idont waste hundereds of hard earned euros for some "25spins double cashback points" or 10 freespins on starburst


cashback from the 100 are 4€ at this time ok thats nice but... a good bonus is alot more worth, what i do with 4€
spin 1 or 2 times..


collecting these "trophys" are just candy and very expensive in my eyes

if you have a really bad run ..you are happy with the collected trophys ? come on


its like the neteller points, just spend 400.000$ more and you get the sony headphones ;)


edit: already wrote dan and the manager, no reply from dan but the managers answer was

you got 25spins doublecashback points thats enough we cant add you a bonus
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
thank you for your experience and reply

are you sure you arent work for VS !? :D

fast withdrawals are not rare these days

sorry but idont waste hundereds of hard earned euros for some "25spins double cashback points" or 10 freespins on starburst


cashback from the 100 are 4€ at this time ok thats nice but... a good bonus is alot more worth, what i do with 4€
spin 1 or 2 times..


collecting these "trophys" are just candy and very expensive in my eyes

if you have a really bad run ..you are happy with the collected trophys ? come on


its like the neteller points, just spend 400.000$ more and you get the sony headphones ;)

I understand your frustration Franzi.... contact the rep, he will help you. :thumbsup:

4EUR is wager free - that equals at least 20EUR with 40xWR.

I collect between 30-60 EUR every week, sometimes even more, from both cashback&casino race which is wager free and tbh, i prefer that to a 50$ or 100$ bonus with 30 or 40X WR.

It is a personal preference. If you like frequent bonuses than you have to play somewhere else, plenty of choice available :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
answer was

That is unfortunate, sorry Franzi.

But i have to bring up again something Terry (spintee) said earlier. The bonuses at VS are not added immediately to the balance. It only shows a progress bar at the bottom of the slot you are playing and every time you complete 10% of the wagering they add 10% of your bonus. So check you profile, it might be there.

If you bust out on a deposit, the bonus stays active until you complete or forfeit it. Hence, you can still get the full 100% by making further deposits. Not to everybody's liking i have to agree.
 

Naok777

Experienced Member
Joined
Jun 11, 2015
Location
UK
No bonus claimed = they can't ever accuse you of advantage play / spirit of bonus abuse / only depositing on bonus days / whatever other excuses some casinos have.

You can hammer a game with advantage play tactics, cash out 20 times the deposit amount and still get free money from casino race and cashback...

(or you have bad luck, your balance hits 0.00 in five minutes and you get 0.65 cashback:p)

Been there done that on both sides of the outcome.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
forget the penny pincher tactics, all about gambling and all what we need is just "luck"

even with the best tactic you need it

and you know if you are lucky, deposits bonuses or tactics doesnt count
you can win with a 5€ deposit 10k

and possible not get 100bucks in plus with 5k deposits
 

Philip

General Manager for Videoslots
Joined
Nov 27, 2014
Location
Malta
Hi franzihal1999,

I am sorry that you feel this way. As I told you in my PM this bonus code that was sent to you last June expired the same week. It is stated in all our promotion emails that the bonus code expires the following Sunday.

Best regards,
Philip
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Hi franzihal1999,

I am sorry that you feel this way. As I told you in my PM this bonus code that was sent to you last June expired the same week. It is stated in all our promotion emails that the bonus code expires the following Sunday.

Best regards,
Philip


thank you for your professional efforts to resolve an issue like that for a player :thumbsup:

best manager ever

*ironic mode off*
 

citizenx

Non-Gambler
Joined
Nov 29, 2012
Location
UK
thank you for your professional efforts to resolve an issue like that for a player :thumbsup:

best manager ever

*ironic mode off*

Why on earth would you expect them to honour a bonus code which is 6 months old? Think you need to chill for a bit.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
thank you for your professional efforts to resolve an issue like that for a player :thumbsup:

how much you payd for being accredited
?

Franzi I would advise you to watch your language. There are clear posting rules for this forum which you should read first.

You tried to claim an expired bonus which was declined and now you want to blame the casino for bad customer service... really??? :confused: :eek:

Otherwise you risk being banned from the forum.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Franzi I would advise you to watch your language. There are clear posting rules for this forum which you should read first.

You tried to claim an expired bonus which was declined and now you want to blame the casino for bad customer service... really??? :confused: :eek:

Otherwise you risk being banned from the forum.

thank you for the information already edited that

yay come on more pro casino users
im sure you get 10 freespins on starburst for defending VS
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
thank you for the information already edited that

yay come on more pro casino users
im sure you get 10 freespins on starburst for defending VS

Since you are not that far away where I come from I briefly considered to ask you for a date but I reevaluated after your pointless rant.
VS is a fine casino. Period.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Since you are not that far away where I come from I briefly considered to ask you for a date but I reevaluated after your pointless rant.
VS is a fine casino. Period.

Cheers Hedge. Stopped answering to her posts after the second useless answer from her. :oops:

Gotta love it though when a newbie comes to the forum and starts with rants, and useless ones at that as they never tell the whole story in their posts. Claiming an expired bonus offer and then complaining is just classic :thumbsup: :what:
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Agreed mate.

When I read this my biggest concern are the reps that have to deal with this sort so that they just get too fed up and lose interest in forum participation. That's what it's all about here. It's not just a players-forum. :thumbsup:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Agreed mate.

When I read this my biggest concern are the reps that have to deal with this sort so that they just get too fed up and lose interest in forum participation. That's what it's all about here. It's not just a players-forum. :thumbsup:

Have to agree as well mate.

I feel really sorry sometimes for the reps.

Remember kevinhopf from canada who blew the big progressive win at RV. He PM'ed me today yet again, it's message 5 or 6 i received from him still going on how he thinks that he's been cheated by RV. Just think how many messages Wim must have had from this guy.

I am already fed up from the few i had.

So yes, the forum is not just about players. We have to take good care of our reps as they do a lot of good things for us and nobody wants to lose that.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
any word more is too much, but this is not a challenge

newbie member versus holy casinomeister reps

the players here standing in the back for the reps. thats sure but quiet sad

listen guys i play at online casinos since nearly 10years (2006)

i expierenced alot of alot casino reps over the time, also i was affiliate about 6years

make your own puzzle

idont care about any bonus anymore,

the VS casino manager never want help out and thats all, thats why post the situation here

maybe you ran into a similar situation very soon.. thats all
 
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