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I didn't get my expired bonus at Videoslots

Discussion in 'Casino Complaints - Bonus Issues' started by franzihal1999, Nov 26, 2015.

    Nov 26, 2015
  1. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen
    recieved a code with a 100% bonus, dont know it was expired, the livechat have trouble and was offline deposit a 50€ and trying everything to get this activated -it dont work

    thought ok maybe i entered it wrong and deposit another fifty, and typed in that code evrywhere its possible --no bonus--

    no solution with the manager, he told me i have 2x cashback on my next 25 spins

    what a great solution for 2x 50€, just want a 100% bonus on a 50deposit

    now ihave 100€ deposit lost and not single € bonus
     
  2. Nov 26, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    The bonus does not go on straight away, Only in 10% increments, so will not show untill you have wagered x amount than £5 will be added, Its not a good bonus to take so my advice will be to cancel it, But make sure you not lose your deposit if you do this
     
    1 person likes this.
  4. Nov 26, 2015
  5. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I agree with Spintee. You are much better off not taking a bonus at Videoslots. You will miss out on all the good stuff they have to offer like the free battles, races, etc.
     
    2 people like this.
  6. Nov 26, 2015
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Yes I also forgot about that, while a bonus is active you receive no points in the race or cash back, Its got to be one of the worst bonus of all times, Yet the casino it self gives alot back to players, Just forget about the bonus :)
     
    3 people like this.
  8. Nov 26, 2015
  9. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen
    with this expierence of videoslots i definetly cannot recommend this casino.

    well throwed in a hundered, they refuse to make all good as it should be

    they give alot back to players ? double cashback points on my next 25spins for a hundered euro hm well

    even if i would get 20€ cash for free support like this arent worth to play in this place in my opinion

    there are maaaany more casinos on the market with a great support and reps,

    this place is a joke
     
  10. Nov 26, 2015
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hallo Franzi und willkommen zu CM Forum!!! :D

    Sorry to read about your negative experience at VS. I would suggest you first try to contact the CM rep (Dan) via PM here:

    http://www.casinomeister.com/forums/member.php?u=38654

    I am sure he will be able to help you.

    Further, for the 100EUR deposit you should have some cashback and should qualify you for at least 5EUR from the CasinoRace, unless you lost it all in 20 or 30 bets. It is not much but at least something.

    I am repeating myself now again :) VS is an absolutely great casino, not only when you want to play without a bonus, as you will always get some rewards for your playtime no matter if you won or lost. You have to play at VS smarter than at other casinos as with a little tactical planning you will place much better in the casino race and increase your cashback.

    Please not also that their payout times are among the shortest, i never waited more than 30 minutes for my withdrawals to Ecopazy/Neteller.

    Their recently introduced Battle of the Slots is a great addition to have playtime and get some winnings wager free.

    Last but not least, all rewards at VS are completely wager free!!!!

    Viel Glueck (good luck)
    Harry :)
     
    2 people like this.
  12. Nov 26, 2015
  13. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen

    thank you for your experience and reply

    are you sure you arent work for VS !? :D

    fast withdrawals are not rare these days

    sorry but idont waste hundereds of hard earned euros for some "25spins double cashback points" or 10 freespins on starburst


    cashback from the 100 are 4€ at this time ok thats nice but... a good bonus is alot more worth, what i do with 4€
    spin 1 or 2 times..


    collecting these "trophys" are just candy and very expensive in my eyes

    if you have a really bad run ..you are happy with the collected trophys ? come on


    its like the neteller points, just spend 400.000$ more and you get the sony headphones ;)


    edit: already wrote dan and the manager, no reply from dan but the managers answer was

    you got 25spins doublecashback points thats enough we cant add you a bonus
     
  14. Nov 26, 2015
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I understand your frustration Franzi.... contact the rep, he will help you. :thumbsup:

    4EUR is wager free - that equals at least 20EUR with 40xWR.

    I collect between 30-60 EUR every week, sometimes even more, from both cashback&casino race which is wager free and tbh, i prefer that to a 50$ or 100$ bonus with 30 or 40X WR.

    It is a personal preference. If you like frequent bonuses than you have to play somewhere else, plenty of choice available :)
     
  16. Nov 26, 2015
  17. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen
    answer was

     
  18. Nov 26, 2015
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    That is unfortunate, sorry Franzi.

    But i have to bring up again something Terry (spintee) said earlier. The bonuses at VS are not added immediately to the balance. It only shows a progress bar at the bottom of the slot you are playing and every time you complete 10% of the wagering they add 10% of your bonus. So check you profile, it might be there.

    If you bust out on a deposit, the bonus stays active until you complete or forfeit it. Hence, you can still get the full 100% by making further deposits. Not to everybody's liking i have to agree.
     
    1 person likes this.
  20. Nov 26, 2015
  21. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen

    thats nice but take care, really rare that casinos like professional/tactical winners on longtime ;)
     
  22. Nov 26, 2015
  23. Naok777

    Naok777 Experienced Member

    Occupation:
    Customer Service
    Location:
    UK
    No bonus claimed = they can't ever accuse you of advantage play / spirit of bonus abuse / only depositing on bonus days / whatever other excuses some casinos have.

    You can hammer a game with advantage play tactics, cash out 20 times the deposit amount and still get free money from casino race and cashback...

    (or you have bad luck, your balance hits 0.00 in five minutes and you get 0.65 cashback:p)

    Been there done that on both sides of the outcome.
     
    1 person likes this.
  24. Nov 26, 2015
  25. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen
    forget the penny pincher tactics, all about gambling and all what we need is just "luck"

    even with the best tactic you need it

    and you know if you are lucky, deposits bonuses or tactics doesnt count
    you can win with a 5€ deposit 10k

    and possible not get 100bucks in plus with 5k deposits
     
  26. Nov 26, 2015
  27. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi franzihal1999,

    I am sorry that you feel this way. As I told you in my PM this bonus code that was sent to you last June expired the same week. It is stated in all our promotion emails that the bonus code expires the following Sunday.

    Best regards,
    Philip
     
    1 person likes this.
  28. Nov 26, 2015
  29. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen

    thank you for your professional efforts to resolve an issue like that for a player :thumbsup:

    best manager ever

    *ironic mode off*
     
  30. Nov 26, 2015
  31. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Why on earth would you expect them to honour a bonus code which is 6 months old? Think you need to chill for a bit.
     
  32. Nov 26, 2015
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Franzi I would advise you to watch your language. There are clear posting rules for this forum which you should read first.

    You tried to claim an expired bonus which was declined and now you want to blame the casino for bad customer service... really??? :confused: :eek:

    Otherwise you risk being banned from the forum.
     
    3 people like this.
  34. Nov 26, 2015
  35. franzihal1999

    franzihal1999 Newbie member

    Occupation:
    germany
    Location:
    Germany Hessen
    thank you for the information already edited that

    yay come on more pro casino users
    im sure you get 10 freespins on starburst for defending VS
     
  36. Nov 26, 2015
  37. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Doesn't work like that pal but if it did - it'd be 10 more than you'd have.

    Now chillout.
     
    1 person likes this.
  38. Nov 27, 2015
  39. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Since you are not that far away where I come from I briefly considered to ask you for a date but I reevaluated after your pointless rant.
    VS is a fine casino. Period.
     
    1 person likes this.

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