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Resolved I can no longer play at Slotocash

Discussion in 'Casino Complaints - Non-Bonus Issues' started by heidisue76, Apr 7, 2009.

    Apr 7, 2009
  1. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    Hey guys,
    It's not like me to complain and moan usually, lol, but I had to let everyone know. I found this wonderful little casino called slotocash, lol about 8 months ago. Since then, I have deposited over $20,000 betting pennies. I hardly ever see any of it back. I believe the last time I checked, I was down over $17,000 in 8 months betting pennies. Anyway, gambling is gambling, that's what happens. That's not why I'm writing. Now, they have decided under the "responsible gaming act", to ban my account. I can no longer play there. After depositing thousands upon thousands of dollars,and never winning anything worth mentioning, they decide to ban my account. So, just a word to the wise, apparently $20,000 is enough for slotocash to deem that you have a gambling problem, and will ban you for life.
    Heidi
     
  2. Apr 7, 2009
  3. kmay87

    kmay87 Meister Member PABnononaccred PABaccred2

    Occupation:
    Barrister
    Location:
    England
    Sorry Heidi, but I'm with the casino on this one.

    How are they to know whether $20,000 is a significant amount of money to you? They have a duty to address problem gamblers (even if you are not one) and in this instance, they have done just that. A rogue casino would quite happily let you continue losing without saying a word.

    Have you tried speaking with them about it?
     
    1 person likes this.
  4. Apr 7, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Heidi,

    Apparently something is missing here. Why did they decide to ban you. Was it something you said or did they simply pluck it out of thin air? I think you should give us more details before we take a stance.
     
  6. Apr 7, 2009
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    WOW :eek2:

    I cant ever remember a casino just banning someone out of the blue for losing too much.

    Are we missing something here?

    My understanding of responsible gaming is to have a self-exclusion program in place for those that request it. Lets face it, there are probably many many players who have a serious gambling problem and I cant see an operator seriously saying "Hey we are making too much money off this guy we better ban him so he takes all that profit someplace else".

    Im not sure I agree with this policy actually - we are all adults and we are all responsible for our own actions and only we can come to the conclusion that we have a problem and decide whether or not to do something about it. Its like an overweight person going into McDonalds and the manager saying "Im sorry but we think you're eating too much of our food and you need to lose some weight - no Macs for you!!"

    Gambling addiction is an awful thing but banning someone from one casino doesnt really help them at all anyway - they will just go somewhere else and play if they really want to.

    However, I do like SlotCash and always have and if they are doing this to be a 'responsible' operator then kudos to them for at least looking beyond the $$$$
     
  8. Apr 7, 2009
  9. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    It is not fair just to ban - they should atleast investigate. maybe he/she is a millionaire and just does this for funa dn dont mind loosing =/
    I agree - people with a gambling problem should not gamble and sometimes the casinos may see the signs before we do, however I am not sure that it isfair to just ban without even talking/discussing it,.

    Was this the whole story?
     
  10. Apr 7, 2009
  11. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    20,000

    I may be wrong, but the way you say 20,000 is the way I would say lost 1,000 over 8 months. Perhaps that is you usual gambling budget, how do they know? It dosen't sound to me like it crushed you or anything, the same way 1,000 over 8 months would not crush me. 20 Gs would. I can afford to gamble 1,000 over that period, maybe you can afford the 20.

    Are you banned at all Rivals? If so, maybe they have some strange deposit to cashout ratio rule on fairly new players, I doubt it though. Have you ever self excluded yourself online or anything? The mere fact that you are not bitching about the loss seems to suggest something untold to you by them, or you to us. Not intentionally, they may have that our word is final clause and you may never know.

    If you don't have a problem, and that is how you play, take your biz elsewhere, you may have better luck.
     
  12. Apr 7, 2009
  13. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Heidisue,

    I don't think 'Beware of Slotocash' is the correct title for this thread but to each his own. I have been playing at Slotocash since they came online with absolutely no problem. As far I as I concerned they are a very reputable casino.

    I kinda don't think we aren't getting the whole story. Possibly there was a little b'ching on your end regarding losses or something else going on?

    Maybe they felt like it would be in your best interest to ban you. I remember a thread here not too awfully long ago where a player got banned from a casino after losing a substantial amount. (I know most of you know what I am referring too.)

    I see you are from New York. Is it one of the banned states perhaps? Or maybe your IP address is one of the banned states. Just a thought.
     
    Last edited: Apr 7, 2009
    1 person likes this.
  14. Apr 8, 2009
  15. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    $20,000 is a huge amount for me, just so you know. I cannot say that all came from my own bank account. It seems anytime I would win at a Rival Casino, I would cashout, it would go into my quicktender, and then I would stupidly play it back at slotocash. Anyway, this is pretty much the whole story. I deposited thousands, would complain a little, but keep depositing. I got that "gamblers theory" in my head, that the machine eventually had to pay. Every thousand I would put into it, I thought, OMG, it has to pay sometime. Well, this past week I deposited (from my quickender) over $4,000. That's my own fault, I know. But anyway, I saw nothing. All betting pennies. So, slotocash gives me $1,000 free cash. You know within 20 spins I hit a big bonus round, but the playthrough on the money was crazy. So, this was my last complaint to slotocash. I didn't think that they were fair. I have played at all the other Rival casinos without a problem like this, and I don't like the fact that I have lost over $20,000 in 8 months with them betting pennies. I could deposit a thousand dollars and not hit a thing (and had various times), but if I deposited, or they gave me money with a huge playthrough, almost every time I would hit something, but be broke by the time I met the playthrough requirements. I know that this happens, but it seemed to happen everytime at SlotoCash. Anyway, maybe the title was wrong, my misfortune there. I just don't think it was very fair to ban me when I broke no rules or restrictions. I just am a normal everyday gambler, that had an obsession :eek: with believing that eventually one casino, and the same exact game everytime I played, would have to pay back. I play at all other rival casinos and they are wonderful. It just must be that slotocash and I just never could click I guess. I just wanted to share my story. I know they are reputable, and process fast cashouts, but I have had an extremely bad experience.
    Heidi
     
    1 person likes this.
  16. Apr 8, 2009
  17. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    maybe they thought that all your whining from your loss's was just to much an the fact that you do live in a banned state was enough
    maybe they thought gee they are gonna go an tell some one that they lost $20K an shouldnt have been allowed to deposit because you are in a banned state

    what I would like to know is why did you continue to feed a dead horse for 20K worth makes no sense to me

    I would have banned ya tooo IMO

    Cindy
     
    1 person likes this.
  18. Apr 8, 2009
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Are you saying you played only 20c bets? Or max bet on pennies which is is $2 per spin.....I guess it doesnt really matter that much but it would give a bit of a different slant to your argument.

    If the reason is something to do with you living in New York, then the casino should refund all your deposits IMO - however I would think they would have picked this up a lot earlier.

    I still have a feeling there is something missing here, but Im happy, as usual, to stand corrected.
     
    1 person likes this.
  20. Apr 8, 2009
  21. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    Its doesn't matter whether she is from New York or New Zealand she spend 20,000 in the matter of 8 months the casino has to protect themselves due to the fact she might start doing chargebacks or try to scam the casino in getting her deposits back. They feel she is a betting over her head and want her to cool off a bit.
     
  22. Apr 8, 2009
  23. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    well in some ways it does matter as the State of New York made it illegal to gamble online so.......



    Cindy
     
  24. Apr 8, 2009
  25. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    Okay so if thats the case why did they take her money and let her gamble for 8 months? So the casino is in violation? Correct.
     
  26. Apr 8, 2009
  27. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I dont think we are getting the whole story here from them

    Cindy
     
    1 person likes this.
  28. Apr 8, 2009
  29. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    Yes I am ready to hear the whole story myself. Yes I really don't like one sided comments I like to hear whole story so I can draw my own conclusions.
     
  30. Apr 8, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I agree

    Cindy
     
  32. Apr 8, 2009
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    In any case, the thread title should be altered - max is this ok please? :)

    Sloto have a good reputation and the title isnt fair to them at all.
     
  34. Apr 8, 2009
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Ditto Nifty unless proven otherwise.
     
  36. Apr 8, 2009
  37. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    How can you be with the casino on this one? They should love players like her. This situation has been discussed in other threads, and like you said $20,000 may be pocket change for her, or other players. Hell, there's a lot of high stakes blackjack/craps players that will throw that much, and more, on a single hand/roll of the dice.

    Either way, this isn't a reason to "beware" of slotocash, it's just a good indication for you to move on, Heidi :)
     
  38. Apr 8, 2009
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title changed to better reflect the OP's original post and subject matter.
     
    4 people like this.

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