Your Input Please How to make the gambling industry more respectable

[L&L-Jan]

Legal power and enforcement tools to fight pirated software developers and casinos providing them

 

[nikantw]

For some countries, it kind of is...

I will replace "is not" with "shouldn't be treated as" to better get my point.
Higher taxes --> lower RTP --> more gambling addiction --> more destroyed lives

 

[Nordog]

I have a solution for that. Make payment providers that help casinoscammers and scammers in general to perform their scam partly responsible ( in the sense of refunds).

 

[shadow123]

Ban Spinsane, wouldn't make the casinos any more respectable, just hate the game with every bone in my body.
Well while I'm here, number 1 by a mile is ban reversals, should have been the UKGC,s first directive.

 

[dionysus]

shut down dodgy affiliates
casnios really need to vet who they allow to promote them like, check their sites, have a chat etc
ones that spam your inboxes and run ads which are blatantly fallacious need to be cut out like the cancers they are.
you're the company you run with so you can't hardly respect a casino if they sell their souls to anyone willing to shill for them

just opened my inbox
seriously, how much credence are you going to lend an affiliate with an email addess like eGfTlo4.LKMp19p0k (example) and its corresponding site

 

[joerdj]

Do away with operator adjustable RTPs.

Im fine with the adjustable RTP as long as the RTP is clearly stated in the help file. It's really dodgy that this is not mandatory for every license.. Furthermore it would be nice if developers gave insight in certain odds, say hit frequency, odds of a win above certain stake , bonus frequency ect. If I play scratch card or lottery I know exactly what my chances are, why isn't this the same with slots...

Edit : I kinda know giving the odds of certain things happening takes away the dream of hitting x and z , but atleast is gives the player some transparency

 

[dunover]

Ban Spinsane, wouldn't make the casinos any more respectable, just hate the game with every bone in my body.
Well while I'm here, number 1 by a mile is ban reversals, should have been the UKGC,s first directive.

The issue of reversals and cash-outs in general was I believe mentioned in the UKGC's summary/report back in summer. So they're being looked at. I did provide a link in another thread, but I can't recall which. I do expect the reversal to be banned eventually.

 

[EkJR]

UK perspective. Sort out these RG failings. Have a mandatory sign up process for every operator where the same procedures are followed each step of the way. T&Cs not contrived by the operators to differ from their LCCP requirements. Remove operator adjustable RTP against certain providers. Make withdrawals locked mandatory and remove pending periods which go over 24 hours.

 

[EkJR]

The issue of reversals and cash-outs in general was I believe mentioned in the UKGC's summary/report back in summer. So they're being looked at. I did provide a link in another thread, but I can't recall which. I do expect the reversal to be banned eventually.

They said it would plan to make this happen early next year but haven't heard anymore about it yet.

 

[Supababe]

Industry standard T&C’s to stop players being duped by the small print.
Who, in all honesty, reads the small print on every sign up?
Or at the very least, a highlighted copy of the places where they vary eg excluded games for bonuses, multiple accounts at the same address etc (I’m sure you have more idea about which terms catch players out).

 

[Kroffe]

If you're that bothered by RTP, dont ever come to Vegas

Highrollers like me get everything for free on their visits anyway.

 

[goatwack]

I suppose it all adds up to make sense. We could have verification issues simplified, terms changed and other things ironed out.

All the while as Duck Tales Megaways blares out of people's phones on the tube and casual observers will state "Dang, this is industry is so respectable"

 

[Nordog]

Ah, atleast it Would have the best bonus song

 

[irish-ranger]

Ban Spinsane, wouldn't make the casinos any more respectable, just hate the game with every bone in my body.
Well while I'm here, number 1 by a mile is ban reversals, should have been the UKGC,s first directive.

I concur with the (reversals) bet 365 and sky are instant when u withdrawal it goes straight for processing it’s only a matter of time before the UKGC take action in this I suspect..

 

[shadow123]

Still don't know why they are taking so long to act on it,as I said it should have been max priority.
Casinos blatantly use delay tactics to temp reversals and always have.
P.S Just seen bloody Spinsane is Thursdays battle game at VS

 

[Lobo]

At the moment, what others have said. Fast withdrawals and no KYC/SoW bullshit on withdrawals. There is NO reason Sow/KYC needs to be done on withdrawal, or at least not in 99.9% of cases. I can think of one or two rare scenarios when it might be appropriate, but no reason for it in all other cases.
All this does is make casinos look dodgy, thats fact.

Look at Casumo's seemingly current policy as an example.

Players can deposit as much as they like after a SoW request (which are sent on withdrawal at least sometimes), but until SoW is completed then you cannot withdraw. So, to send an AML SoW they have to believe you are a high risk customer, therefore believe there is a high risk that you are using stolen funds, money laundering etc, Surely to be accepting deposits in that case, they are saying 'hey we think you are using dodgy money, we will take it as much as you like, but we won't let you have your winnings'. For RG issues its 'hey, we think you might have a gambling problem, but we will still take your money, no problem, but won't give you your winnings'. Then telling customers they want statements from third parties, and copies of their ID (which is quite possibly a breach of the GDPR and also quite possibly impossible to provide) or they won't payout, or asking for documents that simply don't exist (see Dunnover's recent experience with them) , just makes it look like the whole process is set up to not have to pay you.

I've used Casumo as an example as it's recent, but it applies to many other casinos doing similar things.

Considering its mainly UK customers that are being hit with this, casinos should spend a bit of money on a UK solicitor to actually get proper advice on how to implement AML laws (even though they have been around for decades and they should have been following them anyway) without all this bullshit that ultimately does nothing but damage the reputation of casinos. Just to back that up, just look at the complaints on here, AG etc, the complaints about this type of thing regarding non UK based casinos MASSIVELY outnumber complaints about the big UK based bookies, despite the UK bookies having MASSIVELY greater numbers of players (from the UK). But then the UK based ones will be using UK based legal advisers, who understand UK Law, and more importantly, how to implement it.

Cross license self exclusion too, if casinos can detect a player who is self excluded on another brand on withdrawal, then they can do it on registration and/or deposit too. Thats fact. But again, they confiscate withdrawals, take the money for as long as you don't want to withdraw, as soon as you withdraw, bang, oh you're self excluded, we aren't going to pay you, or give you your deposits back.

I genuinely think those two things are the two things at the moment that damage the industry more than anything else. I think the top thing customers want from casinos, is to know, if they win, they will get paid. Put that in doubt, and people will think twice before playing.

Edit: One other quick thing, UK facing operations should have a UK address for service of court documents displayed on the website. I know I read a few years ago, a condition of a license is to have a UK address for this, but I'm not sure thats true, as I don't think any actually do it. When you have to take legal action cross border it makes things so much more expensive, complicated, and means casinos can go unchallenged when they do do things like mentioned here.

❤

 

[dionysus]

rather than start a new thread, it's the spammy shit like this that casinos allow from affs that turn me off even reputable (?) casinos altogether
Casumo is inserted but it'd be any randomly generated casino in their poortfolio I'm sure.
Still, however, goes to show casinos don't much give a toss - or arent vetting - their affiliates

 

[RickyMicky]

You asked a very interesting question! I believe that the industry is very respectable at the moment. What I would like to add is transparency. To ensure that casinos are not being rigged. Maybe they need to start regulating online casinos or something like that. What do you think?

 

[dionysus]

You asked a very interesting question! I believe that the industry is very respectable at the moment. What I would like to add is transparency. To ensure that casinos are not being rigged. Maybe they need to start regulating online casinos or something like that. What do you think?

Unless I've missed something, casinos - reputable ones - are regulated, and games audited, and by and large, slots provided by third parties

 

[irish-ranger]

Unless I've missed something, casinos - reputable ones - are regulated, and games audited, and by and large, slots provided by third parties

Regulation means dam all unless it’s carried out regular and all above board i just can’t help thinking with the sums of money involved in this industry that it’s not all above board.

 

[dealer wins]

I just want to not be made to feel like a criminal when playing online with things like selfie ID requests and being asked to provide intrusive SOW info etc

 

[Louis]

rather than start a new thread, it's the spammy shit like this that casinos allow from affs that turn me off even reputable (?) casinos altogether
Casumo is inserted but it'd be any randomly generated casino in their poortfolio I'm sure.
Still, however, goes to show casinos don't much give a toss - or arent vetting - their affiliates

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These kind of unwanted affiliates can sometimes be hard to find for us. If you ever find these kind of affiliates, please send them to me as a PM and I'll have a look and report them.
And that goes for anyone else here in the forum as well

 

[dionysus]

These kind of unwanted affiliates can sometimes be hard to find for us. If you ever find these kind of affiliates, please send them to me as a PM and I'll have a look and report them.
And that goes for anyone else here in the forum as well

pm sent
and ps, like mentioned, wasnt a Casumo thing; yours just happened to be the one of any randomly inserted

 

[bamberfishcake]

My two biggest reasons for leaving a casino:

1) Using casino specific t&c's and /or regulation as a means of stalling withdrawals or trimming the books.

2) Bad customer service.

A combination of the two has been felt on a couple of occasions from some casinos that i doubt i will ever return to and i have experienced 3/4 weeks of back and forth with different agents and different departments to resolve queries which could be handled in minutes.

As a result my two biggest suggestions for a more respectful industry would be 'Training & Transparency'.

 

[bambae]

My biggest concern for the casinos is probably the transparency of terms & conditions.
It's a fact that ~ 90% of all players don't read the T&C in the first place which leads to a bad experience and lack of respect.

If the main questions and actions could be more visible for newbies - the industry would be more respectable for sure.

Kudos for starting the thread, very interesting topic!