How bad can be the support ? Gibson Casino

[size55]

I choosed this section of the forum because the support is here the problem not my bonus funds.

Ok I took today a 25 euro no deposit bonus at Gibson casino which had the term:
'*To qualify, you can't have played more than 10 No Deposit offers without depositing. Please don't contact us if you do not have the Independence Day Chip in your cashier.'

At first I forgot that I've already took a few no deposit bonuses at another Reafflilates casino so yeah I wouldnt even have the right to take this bonus offer.

Anyways I started playing with this no deposit bonus and it went quite well. You might now that at a Rival casino you don't have any information about how much you have left to wager . So I keep asking the support 'How much I have left to wager?' Nothing wrong here, or? The support told me I am not allowed to do this

So the reaction of the support is definitely hilarious. (I marked a few quotes what could be interesting)

13 : 29 : 37 (system): Agent Customer Care has joined the chat.
13 : 29 : 54 (Me): wagering..
13 : 30 : 41 (Customer Care): I have removed the bonus from your account
13 : 30 : 50 (Me): Why did you do that
13 : 30 : 50 (Me): ?
13 : 30 : 52 (Customer Care): 2 reasons
13 : 30 : 59 (Me): Where it states that I cant ask for wagering
13 : 31 : 03 (Me): information
13 : 31 : 08 (Customer Care): 1. You have played over 25 free chips without depositing
13 : 31 : 14 (Customer Care): this is against our terms
13 : 31 : 34 (Customer Care): 2. You keep asking for wagering remaining, despite been asked not too
13 : 31 : 37 (Me): I 've took a few but not 25
13 : 31 : 44 (Me): you are lying
13 : 31 : 52 (Me): I barely play this casino
13 : 33 : 46 (Customer Care): This casino is part of the Refilliates Group
13 : 34 : 04 (Me): I know but I am pretty sure that I didnt take
13 : 34 : 06 (Customer Care): You have played 25 Free chips at our casinos without depositing
13 : 34 : 06 (Me): 25 times
13 : 34 : 11 (Me): I am sure that I didnt
13 : 34 : 21 (Customer Care): Bonuses are disabled at all accounts
13 : 34 : 22 (Me): because I take these quite rarely
13 : 34 : 35 (Me): You are searching for a reason to remove my funds
13 : 34 : 54 (Customer Care): no
13 : 35 : 06 (Customer Care): check your tropica and cash o' lot accounts
13 : 35 : 18 (Customer Care): Use the History Tool
13 : 35 : 29 (Customer Care): Outdated URL (Invalid)
13 : 35 : 34 (Me): Where is the history tool
13 : 35 : 40 (Me): I want to see that I took 25 times free chips
13 : 35 : 48 (Customer Care): 5.19 If you have played more than 10 No Deposit offers and never deposited, you will not be able to withdraw any winnings from any additional free chips you may have received.
13 : 36 : 04 (Customer Care): Good bye
13 : 36 : 10 (Me): I want to see that I took
13 : 36 : 14 (Me): so many times free chips
13 : 36 : 24 (Customer Care): help yourself
13 : 36 : 31 (Customer Care): use the History tool
13 : 36 : 35 (Customer Care): in your cashier
13 : 37 : 34 (Me): and this 10 times
13 : 37 : 40 (Me): does apply to all reaffilates casinos
13 : 37 : 41 (Me): ?
13 : 38 : 11 (Me): When I took bonuses at tropica this also counts ?
13 : 38 : 55 (Customer Care): Are you able to read the term?
13 : 39 : 02 (Customer Care): Do you understand it?
13 : 39 : 10 (Customer Care): I can translate it for you?

So there even might be a bit misconfusion: Yes I should read the term max 10 times no deposit, but he said to me at first 25 times. So I actually said to him he is looking for a reason to remove my funds because I thought the rule is 25 times not 10.


I've never experienced something like this and maybe it is normal ? For me isn't ...

 

[incrediblestuff]

How bad can be the English?

Just joking with you of course..

Still, it seems you have played a lot of freebies, and apparently, or so i gather from the rep's response, you have been "bothering" support with repeated requests to summarize the remaining wagering..

That is what i gather because i hardly believe the support would take the time to dig up all that "dirt" to explain to you, quite unfriendly, that you are wasting your time playing those chips, unless you deposit, and also are wasting the support's time since they probably want to keep the lines open for paying customers

May sound harsh, but most Casino's will draw a line when it comes to freebies, especially when you never deposited.

I do agree that the chat was not quite friendly, but if i were you i would not bother playing there anymore, since a broken relationship is hard to mend, and you could instead try 3Dice, who are very lenient in their free tourney offering, and will let you play a lot of them, for a really low monthly deposit.

 

[Googobucs]

Unfortunately the RIVAL software does not show a running balance remaining on your bonus so you have to go to chat to ask.
How often were you asking? This is kind of response I would expect to see if you have 2K in wagering and are playing .20 a spin and keep asking every 15 minutes.

I thought the chat agent did a good job especially after you called them a liar. They calmly pointed you to where to find the information for yourself. I would have hung up on you at that point especially since you clearly have no intention of playing here but just whoring off free chips.

 

[size55]

Unfortunately the RIVAL software does not show a running balance remaining on your bonus so you have to go to chat to ask.
How often were you asking? This is kind of response I would expect to see if you have 2K in wagering and are playing .20 a spin and keep asking every 15 minutes.

I thought the chat agent did a good job especially after you called them a liar. They calmly pointed you to where to find the information for yourself. I would have hung up on you at that point especially since you clearly have no intention of playing here but just whoring off free chips.

Yes I asked about every 15 minutes but I played in quick spin mode and with bets about 0,50 to 1,00 Euro.
I've also done that at 32red and I've never had any problems there.

I dont get the point why I shouldnt be threated like a normal customer when I play with free chips ? The free chips are part of their business. They are really offering alot of these...

 

[Googobucs]

Yes I asked about every 15 minutes but I played in quick spin mode and with bets about 0,50 to 1,00 Euro.
I've also done that at 32red and I've never had any problems there.

I dont get the point why I shouldnt be threated like a normal customer when I play with free chips ? The free chips are part of their business. They are really offering alot of these...

You abused the free chips. You are technically not a customer. You never made a deposit, and I suspect after 25 free chips you had no intent to do so.

 

[Alfran]

Yes I asked about every 15 minutes but I played in quick spin mode and with bets about 0,50 to 1,00 Euro.
I've also done that at 32red and I've never had any problems there.

I dont get the point why I shouldnt be threated like a normal customer when I play with free chips ? The free chips are part of their business. They are really offering alot of these...

When you have never deposited and keep asking every 15 mins (which is a short time for most slot players who play much longer) this indicates to them that you are only hoping to make a withdrawal from freechips ... some may call it bonus abuse. Freechips are there to give you a taste of the casino, and of course reward 'customers'.... customers which mean people who spend.
Of course there is no reason for them to be rude, but they are human too,..... casinos are there to make money, not free entertainment.

 

[spintee]

I have had my fair share of disagreements and about there crazy rules,

But credit where its due, They do give out alot of free chips and they are on the ball, If you break a rule than bye bye bonus, If you stick to them them and you are all good, I have had a withdraw from freebies, and in acount in a few hours,

You be surprised just how many they give out, I just checked when see this thread and a good few, Now if you add a few casinos in the group to that than you can easy be over the limit if not deposit,

The way I see it is that you was pestering the CS for wager, Most players would not bother and just keep playing and check now and than in account to see if wager is done, It seamed that the CS took this as you just wanted to cash out and you was getting on there tits,

I do not blame you as it is annoying when canot see the wager but looks like CS took this personal and gave you the finger, Without being rude I would of no doubt done the same depending what mode I was in

Any body that reads my posts will no the dislikes I have for alot of CS over the whole Industry, But they seemed to be ok here albeit they did do you over, They did not out right say that asking was not aloud, More to a point of keep it to a minimum,

 

[Batman]

Even if he wasn't a depositing customer, that's no reason for the CS to act like a douche ...

13 : 30 : 41 (Customer Care): I have removed the bonus from your account
13 : 31 : 08 (Customer Care): 1. You have played over 25 free chips without depositing
13 : 31 : 34 (Customer Care): 2. You keep asking for wagering remaining, despite been asked not too

13 : 35 : 48 (Customer Care): 5.19 If you have played more than 10 No Deposit offers and never deposited, you will not be able to withdraw any winnings from any additional free chips you may have received.
13 : 36 : 04 (Customer Care): Good bye

13 : 36 : 24 (Customer Care): help yourself
13 : 36 : 31 (Customer Care): use the History tool
13 : 36 : 35 (Customer Care): in your cashier

And THE MOST OFFENSIVE:

13 : 38 : 55 (Customer Care): Are you able to read the term?
13 : 39 : 02 (Customer Care): Do you understand it?
13 : 39 : 10 (Customer Care): I can translate it for you?

WTF ?

Even if he didn't deposited so far, he's a potential depositor..........

It's like being a douche to a customer in a cookie shop, and dissing him because he took more samples than he should ...
He is eventually going to buy a cookie, maybe his payday didn't come...


Even if he IS a bonus abuser, he could have been a little more polite in explaining the current situation...

 

[size55]

Even if he wasn't a depositing customer, that's no reason for the CS to act like a douche ...

13 : 30 : 41 (Customer Care): I have removed the bonus from your account
13 : 31 : 08 (Customer Care): 1. You have played over 25 free chips without depositing
13 : 31 : 34 (Customer Care): 2. You keep asking for wagering remaining, despite been asked not too

13 : 35 : 48 (Customer Care): 5.19 If you have played more than 10 No Deposit offers and never deposited, you will not be able to withdraw any winnings from any additional free chips you may have received.
13 : 36 : 04 (Customer Care): Good bye

13 : 36 : 24 (Customer Care): help yourself
13 : 36 : 31 (Customer Care): use the History tool
13 : 36 : 35 (Customer Care): in your cashier

And THE MOST OFFENSIVE:

13 : 38 : 55 (Customer Care): Are you able to read the term?
13 : 39 : 02 (Customer Care): Do you understand it?
13 : 39 : 10 (Customer Care): I can translate it for you?

WTF ?

Even if he didn't deposited so far, he's a potential depositor..........

It's like being a douche to a customer in a cookie shop, and dissing him because he took more samples than he should ...
He is eventually going to buy a cookie, maybe his payday didn't come...


Even if he IS a bonus abuser, he could have been a little more polite in explaining the current situation...

Thats what I exactly was thinking here !
Anyways from my point of view it seems to me that this behaviour of the support is relative normal for the most of the casinomeister users

For me a support member should stay neutral like whatever happens and he didn't ! I could be rude to him but there would be still no reason to harass me

 

[gagamel]

On the other hand here is my experience with this casino group. But I don`t ask every 15 minutes something or play more than 10 NDB in a row

17 : 48 : 01 (system): Agent Customer Care has joined the chat.
17 : 48 : 14 (Me): Hi there.
17 : 48 : 16 (Customer Care): Hi there
17 : 48 : 21 (Customer Care): How can I help?
17 : 48 : 41 (Me): I have seen you have paysafecard as a deposit option
17 : 48 : 48 (Customer Care): Yes
17 : 49 : 04 (Me): What are my cash out options please?
17 : 49 : 46 (Customer Care): Neteller, Skrill, Visa, EcoCard (EcoPayz). Whatever appears in your cashier
17 : 50 : 02 (Me): That`s fine, thank you
17 : 50 : 07 (Customer Care): A security deposit is required for each
17 : 50 : 13 (Customer Care): You're welcome
17 : 50 : 37 (Me): I play a NDB at the moment
17 : 50 : 44 (Customer Care): Kindly note that your current offer has expired. Would you like me to end it for you?
17 : 50 : 52 (Customer Care): Or do you wish to play until zero?
17 : 51 : 24 (Me): I thought the offers are 21 days alive?
17 : 51 : 32 (Customer Care): not free chips
17 : 51 : 44 (Customer Care): free chips are 24 or 48 hours
17 : 52 : 01 (Me): Oh, ok, then please delete the offer
17 : 52 : 04 (Customer Care): I will escalate this to management as it should have ended automatically
17 : 52 : 32 (Customer Care): Would you like me to refer your account to management? They could allow you to play on
17 : 52 : 32 (Me): No problem, had a good run but it`s ok
17 : 52 : 54 (Me): Would be fine, of course
17 : 53 : 00 (Customer Care): one moment. let me make a call
17 : 53 : 13 (Me): Thank you very much
17 : 53 : 39 (Customer Care): you're welcome
17 : 53 : 44 (Customer Care): one moment please
17 : 53 : 51 (Me): Thank you
17 : 54 : 20 (Customer Care): It's ok. You may continue playing.
17 : 54 : 28 (Customer Care): Management will honour the offer
17 : 54 : 37 (Customer Care): Will that be all?

Friendly and helpful as always

I play these casinos since April 2014 and had never ever an issue with them.

 

[FAZI1]

Im see this topic is abaout Rival software casino . So in web is still few 100% save Rival software brands - paying without problem in short time? Im was think rival software brands same like topgame - Most high risk ? But mayby im wrong ? Can somone add few 100% save rival brands/ casinos name .

Im was play in rivals 6-7 years ago when this softare casino was save ( and im like their slots)... Today when im see rival im think - high risk place.

 

[gagamel]

You can try the following Rival casinos:

Tropicacasino, Casholotcasino, Gibsoncasino, Saharasandscasino and Ricardoscasino.

They are all part of the same group and have a very helpful Rep here. Cash outs are very quick, I always have my money within 12 hours, mostly within 6 (Neteller)

 

[spintee]

I agree with gagamel there, I have had my share of disagreements with the tropica but I think the are the best (and there partner sites) for the that software, Withdraws are also quick albeit only small amounts I always received in less than 12 hrs, Once was just a few minutes,

I have an odd game when board with normall haunts

 

[quber]

Even if he didn't deposited so far, he's a potential depositor..........

It's like being a douche to a customer in a cookie shop, and dissing him because he took more samples than he should ...
He is eventually going to buy a cookie, maybe his payday didn't come...


Even if he IS a bonus abuser, he could have been a little more polite in explaining the current situation...

We don't know all the facts here but if this player only ever takes the free bonus and has never deposited the chances are that he won't, and if he is contacting them every 15 minutes, besides being asked not to, then he is not going to get any support that can be better used for paying customers.

Why doesn't he count his own wagering? it's not that difficult

 

[Batman]

We don't know all the facts here but if this player only ever takes the free bonus and has never deposited the chances are that he won't, and if he is contacting them every 15 minutes, besides being asked not to, then he is not going to get any support that can be better used for paying customers.

Why doesn't he count his own wagering? it's not that difficult

It's usually removed from the bonus balance in increments of 10
So if you have 30 in your bonus balance, and you have a 50x wagering, if you wagered 499.90, when you wager 0.10 more, you'll have 20 left in the bonus balance, and the 10 will be moved to cash...
It's math, but the thing is you have to remember how much you wagered in between each $10