HighNoon Casino - don't scribble your digits!

[silcnlayc]

I just spent everday day for a week trying to get them to understand I did not have access to a dead card that was replaced on top of getting them to accept my scanned credit cards approved at this casino that I have belonged to for years and the requests have gotten stupider and stupider.

I have sent in the scanned cards as requested and changed them from one way to another because they did not want this, or that or something....and the last set I sent I MANUALLY marked through the few digits by ink..but they now claim this too is not acceptable..

I am so over this casino. They have been delaying approval and payment since Saturday They have all my information at the sister casinos and I never had this issue before from any other casino group , but because someone from accounting has a power issue and wants to make another jump through hoops to make themselves feel good about themsleves they keep asking and asking. I was NEVER told to cover my few digits by a delicate little piece of paper and that marking them out MANUALLY was considered using an editing programme (previous 3 denials) I did jump for 4 days and I am done after this reply this morning 5 days later:

---- High Noon Casino Cashier <[email protected]> wrote:
> Hello XXXX,
>
> Thanks for contacting us.
>
> In regards to the card ending in - 4218, that's fine and thank you for that. We have received the cards ending in - 4577 and 1991 but I'm afraid we are unable to approve them due to the scribble marks over the digits,you can only cover the digits with a slip of paper, they are not allowed to be edited in anyway. Please resend these cards with the digits covered with a slip of paper.
>
> Kind regards,
>
> Michael
> Cashier
> Highnoon Casino

 

[jackieb7]

I received the same type of email from Buzz regarding the way my card was signed, I was so surprised that they gave me a hard time about my signature, I have been winning at losing at CWC for quite awhile, however I feel something strange is happening there. Sat on live chat for a while only to get hung up on, coupons are not working. I think maybe a management change ? Tom is gone and things seem different. We need to stand back and wait and see if there is something strange going on there, And then decide for ourselves if the frustration is worth it. Thanks for the post sylc, -Jackie

 

[weesie]

High Noon is a CWC casino, so I am surprised by their request. They have never told me to "cover" the middle set of numbers, never ever.

This is the first I have heard of it. I have been a CWC member for 6 years and never come across such a thing. If you have been there all this time, the request does seem pretty stupid.

You are probably correct and they have some "supervisor" trying to exert their power. It is the only thing that makes sense.

I only play at Club World and Lucky Red in their group. Well, Manhattan Slots once in a while.

No need for so many versions of the same thing.

 

[weesie]

I received the same type of email from Buzz regarding the way my card was signed, I was so surprised that they gave me a hard time about my signature, I have been winning at losing at CWC for quite awhile, however I feel something strange is happening there. Sat on live chat for a while only to get hung up on, coupons are not working. I think maybe a management change ? Tom is gone and things seem different. We need to stand back and wait and see if there is something strange going on there, And then decide for ourselves if the frustration is worth it. Thanks for the post sylc, -Jackie

Those are good points jackieb7! I totally forgot about Tom not being there anymore. I hope the casinos can function without him, but things do sound hinky!

 

[rena35]

Hope their not on a downhill spiral

 

[clubworld]

Hello!

Our document verification procedures have remained the same for the last 9 years. Our cashier department are following procedures that apply to all of our players.

@ silcnlayc I have sent you a PM regarding this matter in more detail.

Kind Regards,
Karolina

 

[bigsmile]

As much as I would like to play there right now, still I feel that something is going wrong there also. I don't have as much experience with them but from what I can read and see they have changed all the requirements for bonuses, making it very unattractive to take a bonus at all. They have also stopped giving the "daily bonuses" and such. Further, their bonuses are for lower %. So they give less bonuses, with lower % and make the requirements silly hard, basically ridiculous.

On top of that "Tom" leaves with no explanation (unless I missed it on the boards somewhere)... and now these little games with fax forms and dodgy support. This is the stuff I have read of rogue operators. I hope that it is just a hiccup of sorts but my spider senses are tingling and telling me something is wrong here. Complaints vs. clubword should be laughable. I want them to be the way they were and very trustworthy. ughhhhhhh. depressing.

 

[CURTSONLYLOVE10]

i love cw but is it just me tht they have 4-5 jackpot winners almost every other day...and there is never a scsereenshot for any of the jackpots...check it out on their facebook page.....the funny thing is i cant get no type of playtime with any of their slots...

 

[Nate]

Quite honestly - I believe the Club World Group are the BEST RTG group out there. All the others I have played at either delay my WD's or are rude or make silly excuses and do stupid stuff - I don't play at any of them anymore.

IMPO - Get the cards scanned the way they want .... Hope you get your WD speedily.

Nate

 

[Nifty29]

It amuses me that the second that the TINIEST thing goes wrong, there are those that start yelling "xxx casino are going downhill!!" and "everything has changed" blah blah. I'm surprised someone hasn't called "rogue" yet

So ONE player has a MINOR issue with ID. Last week, ONE rep decided to move on. Put these together, and you get....


NOTHING!

For goodness sake. Some people need to stop being drama llamas.

 

[bpb]

So you think requiring someone to physically conceal certain digits on their card instead of using Paint to block them out is a reasonable request? For a customer service oriented industry?

 

[mrmark21]

So you think requiring someone to physically conceal certain digits on their card instead of using Paint to block them out is a reasonable request? For a customer service oriented industry?

Actually I think it's a bit silly and I've never had to do this for ANY casino. What do they expect her to do cut out little peices of paper and sticky tape them over the numbers?

 

[rockycatt]

I just cut small pieces of masking tape and stick it to the area I want to cover up [more manageable ]

 

[maxd]

• casino is Accredited so there is an established procedure for dealing with complaints, all of which has been ignored here.
• if I'm not mistaken the OP has something of a troubled past at CWC.
• thread title was obviously meant to harm the casino's reputation and damage their business. That's an "agenda" and is not cool, see the Forum Rules for details.

End result: thread title changed.

 

[naththo]

I haven't had issued problem with KYC Verification with CWC. So far I had it all easy going and everything approved. I have done right thing when I was told what to do by cashier operator. You need to learn to have some patience and follow instruction carefully then you won't have any problem. Make sure you use the CURRENT bank card you were using recently in the CWC casino group to send that off to cashier operator with partial cover with paper. Its not that hard really.

 

[The Viking]

• casino is Accredited so there is an established procedure for dealing with complaints, all of which has been ignored here.
• if I'm not mistaken the OP has something of a troubled past at CWC.
• thread title was obviously meant to harm the casino's reputation and damage their business. That's an "agenda" and is not cool, see the Forum Rules for details.

End result: thread title changed.

What i was thinking, why come here and slag a casino off, why not PM the rep first then PAB if necessary ? ive had issues with casinos but they have all been resolved with a simple PM
Never have i come in here and and said a bad think about a casino
ive had an issue with CW at Buzzluck they didnt accept my docs, ive used them on 100 casinos without a prob, but like i said i just let it go, and turned else were

 

[maxd]

What i was thinking, why come here and slag a casino off, why not PM the rep first then PAB if necessary ?

Quite so, looking into it.

 

[jackieb7]

I appreciated the fact that the OP came to tell us the problems she had with an accredited casino. we need to know these things before spending our money. We are also looking forward to hearing what exactly the problems were so that we can understand how an accredited casino solves customer issues. I did not think this was a threat to them, just some venting and frustration. Club World rep immediately replied and is on it.. Those are things we need to see and will keep us playing there.

 

[chuchu59]

I just spent everday day for a week trying to get them to understand I did not have access to a dead card that was replaced on top of getting them to accept my scanned credit cards approved at this casino that I have belonged to for years and the requests have gotten stupider and stupider.

I have sent in the scanned cards as requested and changed them from one way to another because they did not want this, or that or something....and the last set I sent I MANUALLY marked through the few digits by ink..but they now claim this too is not acceptable..

I am so over this casino. They have been delaying approval and payment since Saturday They have all my information at the sister casinos and I never had this issue before from any other casino group , but because someone from accounting has a power issue and wants to make another jump through hoops to make themselves feel good about themsleves they keep asking and asking. I was NEVER told to cover my few digits by a delicate little piece of paper and that marking them out MANUALLY was considered using an editing programme (previous 3 denials) I did jump for 4 days and I am done after this reply this morning 5 days later:

Ask them to stop scribbling lol. They should pay immediately as you once you are verified, its across the whole range of CW casinos. The only reason for this is some untrained CS rep working too hard to verify your account and not knowing much about the group.

Yeah just pm the rep but since its near the weekend it might require Monday for the issue to be resolved. If you were able to use e-wallets you could get your money by Tuesday but it shouldn't take too long in any case as I notice CW has been prompt with payments even to USA players over the past year.

 

[Googobucs]

I play at 3 CW casinos, just recently adding BUZZ. When I started at BUZZ, they verified me with the documents i had already sent for the other 2 which was nice. The Card documents I sent for the first 2 did have the middle numbers boxed over using MS Word editing though, so there seems to be a lack of consistency perhaps from one cashier to the next.

 

[slotplayer]

It amuses me that the second that the TINIEST thing goes wrong, there are those that start yelling "xxx casino are going downhill!!" and "everything has changed" blah blah. I'm surprised someone hasn't called "rogue" yet

So ONE player has a MINOR issue with ID. Last week, ONE rep decided to move on. Put these together, and you get....


NOTHING!

For goodness sake. Some people need to stop being drama llamas.

just like those that are assuming things have gone downhill you're assuming they haven't.
neither have any evidence to backup either assumption.

isn't the correct answer for both, is that you simple just don't know.

 

[silcnlayc]

Update--

First of all, I should have started with, this is a rant, due to it taking 5 days for a "collection" of items requetsed by this LONE casino that did not apply in the end except this one item, the scanned credit cards.

1.

Originally Posted by The Viking
What i was thinking, why come here and slag a casino off, why not PM the rep first then PAB if necessary ?

I have a ton of emails, and I have contacted the rep on board, why would you think I would not?
2.

maxd
•casino is Accredited so there is an established procedure for dealing with complaints, all of which has been ignored here.
•if I'm not mistaken the OP has something of a troubled past at CWC.
•thread title was obviously meant to harm the casino's reputation and damage their business. That's an "agenda" and is not cool, see the Forum Rules for details.

I have never had any trouble that I can remember with this group, that is why after 5 days of emails, copies, scans I finally decided enough! Changing the title is a good thing though, thank you. No issue with that at all.

How in the world do you know I ignored all the rules..can you see all the requests in my emails from accounting for the pas 5 days and all my replies where I tried to accomodate them??? I usually never post angrily but enough was enough. Sad to see you think of the old timers in such a way...I was called this morning requesting docs again and told them to keep the money, I was tired of all the runaround but yet Max, you feel it is me as a player that is unreasonable. Truly feel bad, that you feel that way, but am glad to know your opinion on this without questions.

3.

Actually I think it's a bit silly and I've never had to do this for ANY casino. What do they expect her to do cut out little peices of paper and sticky tape them over the numbers? .

Exactly what I said this morning on day 5....NEVER had any scanned docs been denied because of the manner of marked out numbers.

4.

Googobucs
Reputation Points: 40 I play at 3 CW casinos, just recently adding BUZZ. When I started at BUZZ, they verified me with the documents i had already sent for the other 2 which was nice. The Card documents I sent for the first 2 did have the middle numbers boxed over using MS Word editing though, so there seems to be a lack of consistency perhaps from one cashier to the next.

Ditto, no problem any other sister casino with marking out digits by paint, manually etc.

5.

IMPO - Get the cards scanned the way they want .... Hope you get your WD speedily.

Nate

I would have done so had they told me what they wanted from the get go instead of waiting for days.

6.

So ONE player has a MINOR issue with ID.

5 days wasted is not minor in my book...when it could have been resolved the FIRST day.

7.

just like those that are assuming things have gone downhill you're assuming they haven't.
neither have any evidence to backup either assumption.

isn't the correct answer for both, is that you simple just don't know.

Excellent point.

.

 

[The Viking]

1. I have a ton of emails, and I have contacted the rep on board, why would you think I would not?

Maybe because you didnt say that you had contacted rep in your first post
anyway gl with it all

 

[maxd]

Sad to see you think of the old timers in such a way ... but am glad to know your opinion on this without questions.

Okay, first of all, yes, my mistake. It was a recent issue between you and another Accred casino that I was thinking of. My bad, but my thoughts on this were not entirely unfounded. You know very well that the PAB process is there to handle disputes between forum members and Accred casinos and that avenue apparently never crossed your mind which it most certainly should have. Especially since you came out gunning for them and clearly intended to damage their reputation using these forums as your platform to do that.

From what I've seen in other contexts your relations with some very well established casinos can be rather "strained", to say the least. Not a big leap to read between the lines and see that happening here, IMO. Nobody gets a blank cheque at CM, not if you've been a member for a day, a week or a decade. So, am I supposed to forget everything because you have an early sign-on date? I think not.

.. you feel it is me as a player that is unreasonable.

You misunderstood. All I said was that you ignored the procedure for Accred casinos and you were attacking the casino with your thread title. Is that the same as saying you were "unreasonable"? I'd say not but YMMV.

Let's say it was my mistake for making assumptions and yours for not telling us this was just a rant from the get-go. I suspect what came after would have been rather different if that was the direction this had started off in.

 

[Nifty29]

just like those that are assuming things have gone downhill you're assuming they haven't.
neither have any evidence to backup either assumption.

isn't the correct answer for both, is that you simple just don't know.

There are pink armadillos on the moon that are planning an invasion of the USA (well the south at least).

Prove me wrong.

Your argument makes the armadillo one plausible.

FYI....I didn't say that nothing had changed. I said that adding one rant and one rep leaving doesn't add up to "the sky is falling!!".

Still, it's your choice to live in a world where 1+1=7.

 

[silcnlayc]

Okay, first of all, yes, my mistake. It was a recent issue between you and another Accred casino that I was thinking of. My bad, but my thoughts on this were not entirely unfounded. You know very well that the PAB process is there to handle disputes between forum members and Accred casinos and that avenue apparently never crossed your mind which it most certainly should have. Especially since you came out gunning for them and clearly intended to damage their reputation using these forums as your platform to do that.

From what I've seen in other contexts your relations with some very well established casinos can be rather "strained", to say the least. Not a big leap to read between the lines and see that happening here, IMO. Nobody gets a blank cheque at CM, not if you've been a member for a day, a week or a decade. So, am I supposed to forget everything because you have an early sign-on date? I think not.



You misunderstood. All I said was that you ignored the procedure for Accred casinos and you were attacking the casino with your thread title. Is that the same as saying you were "unreasonable"? I'd say not but YMMV.

Let's say it was my mistake for making assumptions and yours for not telling us this was just a rant from the get-go. I suspect what came after would have been rather different if that was the direction this had started off in.

PAB did cross my mind but by the time I got and read my email this morning of ANOTHER DENIAL of scanned cards..I was so fed up with the runaround that I told them that I choose NOT to send them my credit cards once again, and told them to KEEP the money. There was nothing to PAB about at the time of posting.

I did say I should have started the thread differently in the previous post as a way of apology and thanked you for changing the tile. I was not gunning for anyone. I WAS PISSED over wasting 5 days etc etc.

Never asked for a blank check, just thought you might "read between the lines" of a rant from someone that knows a lot of the ropes and maybe wonder why I did not go for the PAB and there is the answer.

I can understand this treatment of documents/credit card verification for newer players but to do this to a seasoned player that has sent in every document/card/disclosure for ALL the casinos in the SAME group in a timely manner and the docs being accepted without question, the denials were truly mind numbing...when I did the same thing (sent them the same way) as all other accepted times.

.

 

[Darlabean]

At the very least they are extremely responsive...

I've been playing in the CW Group for a while now and win or lose they stay on top of things for the US folks. I would love to see a few minor changes in how they operate with regards to payouts but honestly I've never been given the "run around". Now if they can square away the 15K a week payouts i.e. Bovada they would be in my mind the best in the biz for US players. They have been very accomodating with regards to their processing hurdles they periodically encounter.

I do hope at some point that deposit limits will equal withdrawal limits but thats for another thread.

My 2 cents, now can a bunch of you folks thank me for this thread so I can get out of the "Newbie" box I've been in for 5 years?

Cheers!

 

[skiny]

I wasn't actually aware that you had to follow specific channels before posting a negative comment about an accredited casino.

I never thought it was productive if you're trying to resolve an issue to do it publicly since there's really nothing the regular members can do for most player/casino issues other than discuss them. Contacting a rep would obviously be a quicker route to a solution. But if you've come to the point where you think what a casino is doing is stupid, that's generally when people start to talk. Silc stated in the first post that she was no longer pursuing the issue. She gave up. That was the end of following any channels and there's no rule that says she has to continue with what she feels is a waste of time. Now she is unhappy with the service at a casino. Whether the casino is accredited or not shouldn't have any bearing on whether or not she is allowed to publicly explain why.

This forum can make up it's own rules about discussing accredited casinos in public but I don't really agree with the idea that people shouldn't post negative comments about accredited casinos because it will hurt their reputation. These open discussions play a large roll in how casinos get their reputations, good or bad, accredited or not. No casino should be immune to public scrutiny.

 

[rena35]

I agree with Skiny on this and i also want to ask as a fairly new person, if the OP was having trouble at another casino accredited or not why is it important to be brought out in the post about CWC and also reiterated on over again? Since i have been here i have seen posts about peoples bad experience at one casino and then post about a bad experience at a different casino. I don't know if CWC is going down but one thing i do know is if it wasn't for people posting their experience how is a new person supposed to know what to look out for?

 

[cjh1969]

also agree

With Skiny and Rena about being able to post negative things when they occur. I have posted about Inetbet and how they bonus banned after I actually cashed out after 2 years of play. CWC have always been professional and paid and verified easily with me. My only complaint was their tight slots. What is the point of the forum and message boards if information, both negative and positive, cannot be reported. I know it is frustrating for USA players to get paid and I wish that OP had been more patient and got the money before playing back. Just my 2 Cents.

 

[mrmark21]

I agree with Skinny. So we can only post good things about accredited casinos? So affectively if an accredited casino was going under none of us would know because members can only post the positive (including threads) and therefore we only have that information available to us? Sounds a bit biased to me. I personally want to hear both the good and the bad. I want to stay informed.

 

[naththo]

Yes, well I think it is fairly possible to do with cashier operation may have mishandle it. It happens sometimes. So it is important you send to REP and try get it sorted out. The manager will have to find out why and what happen and then try fix the problem. Its down to manager responsibility to make sure that the cashier clerk is handling the right way. If nothing really resolves then it is entirely up to you to go ahead with PAB or not.

 

[chuchu59]

It amuses me that the second that the TINIEST thing goes wrong, there are those that start yelling "xxx casino are going downhill!!" and "everything has changed" blah blah. I'm surprised someone hasn't called "rogue" yet

So ONE player has a MINOR issue with ID. Last week, ONE rep decided to move on. Put these together, and you get....


NOTHING!

For goodness sake. Some people need to stop being drama llamas.

Nifty,

You are basically saying the same thing albeit in reverse mode. I don't think anyone actually means CW is going downhill. They are entitled to voice their opinions on their poor experiences and the casino should take heed of legitimate complaints and improve on their levels of service. Like what you said, stop sensationalizing the issue.

 

[maxd]

I don't really agree with the idea that people shouldn't post negative comments about accredited casinos because it will hurt their reputation.

Indeed, I think we'd all agree that such a policy would be counter-productive. However, even a casual glance at the forums should show you or anyone else that such comments are posted here every day. In other words there is no such policy so it's not at all clear who you think you not agreeing with. Yourself? A policy you imagined but doesn't actually exist? As I said, it's unclear.

My point is that there is a distinction to be made between a "negative comment" and an agenda-laden rant specifically designed to damage and disrupt a casino's business. Such an attack is going too far, hence the Posting Rules regarding "personal agendas".

In the case of an Accredited casino there is a well-established procedure for dealing with complaints and we do expect forum members -- especially experienced members -- to channel their issues in that direction rather than simply trying to gut the casino in public on the forums. And that is how this whole thread began -- "STAY AWAY!" -- whether the OP later says they intended it or not.

I wasn't actually aware that you had to follow specific channels before posting a negative comment about an accredited casino.

Aware or not there are established procedures, for instance in the FAQ section of Posting Complaints:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. ....

From what I saw it was not at all clear that this had been done. The OP said a good many things and that was not one of them, so it wasn't too far afield to assume it had not been done.

I never thought it was productive if you're trying to resolve an issue to do it publicly ...

If your intent is to attack the casino (for whatever reason) then the forums can obviously be used to do that. Our expectation is that forum members will use this power judiciously and responsibly. Beginning one's thread by saying "STAY AWAY!" is not a good start especially since we're talking about an experienced forum member attacking an Accredited casino. I understand that the OP was frustrated and pissed off but that doesn't make it okay to attack with intent to harm.

As I've said, the OP has some history related to such matters and is within that context that this latest business was viewed.

 

[Nifty29]

Nifty,

You are basically saying the same thing albeit in reverse mode. I don't think anyone actually means CW is going downhill. They are entitled to voice their opinions on their poor experiences and the casino should take heed of legitimate complaints and improve on their levels of service. Like what you said, stop sensationalizing the issue.

Where did I say people couldn't voice their opinions? Please point it out.

I was saying that NEITHER of those two events was even close to an indication that "they were going downhill" blah blah and certainly not to warn people away (actually that was quite childish).

Accredited casinos have issues at times. It's how the rep deals with them and prevents their re-occurrence that sets them apart. My issue is that some people just love waiting in the wings to jump on accredited casinos the minute even a minor problem arises.....especially those who have a personal history with said casino. There is "keeping them on their toes", and then there is "pointless attacks"....the former is a good idea, the second is a waste of forum space.

 

[slotplayer]

white out correction fluid - problem solved.

 

[skiny]

Indeed, I think we'd all agree that such a policy would be counter-productive. However, even a casual glance at the forums should show you or anyone else that such comments are posted here every day. In other words there is no such policy so it's not at all clear who you think you not agreeing with. Yourself? A policy you imagined but doesn't actually exist? As I said, it's unclear.

I think you might be mixing two statements together. I said I didn't know you had to follow specific channels before posting a negative comment and I said I didn't agree with the IDEA that you shouldn't post negative comments because it might hurt a casino's reputation. I didn't say there was a policy against posting negative comments. I see negative comments about accredited casinos on a pretty regular basis so it's pretty obvious there is no policy against it. Saying I don't agree with an idea is generic. It simply means I disagree with anyone who believes it. If I was disagreeing with a specific statement I would have quoted the statement.

I can see where my statement does seem to allude to it being a rule though. I'm usually more careful how I word these things. I should have left out the "This forum can make up it's own rules" part. I will concede that I started the second paragraph poorly.

My point is that there is a distinction to be made between a "negative comment" and an agenda-laden rant specifically designed to damage and disrupt a casino's business. Such an attack is going too far, hence the Posting Rules regarding "personal agendas".

In the case of an Accredited casino there is a well-established procedure for dealing with complaints and we do expect forum members -- especially experienced members -- to channel their issues in that direction rather than simply trying to gut the casino in public on the forums. And that is how this whole thread began -- "STAY AWAY!" -- whether the OP later says they intended it or not.



Aware or not there are established procedures, for instance in the FAQ section of Posting Complaints:


From what I saw it was not at all clear that this had been done. The OP said a good many things and that was not one of them, so it wasn't too far afield to assume it had not been done.



If your intent is to attack the casino (for whatever reason) then the forums can obviously be used to do that. Our expectation is that forum members will use this power judiciously and responsibly. Beginning one's thread by saying "STAY AWAY!" is not a good start especially since we're talking about an experienced forum member attacking an Accredited casino. I understand that the OP was frustrated and pissed off but that doesn't make it okay to attack with intent to harm.

As I've said, the OP has some history related to such matters and is within that context that this latest business was viewed.

The "STAY AWAY" part was gone before I got here. The rest of the post didn't appear to be agenda driven to me. Maybe if the thread title would have remained intact it would have appeared differently. As it was it just appeared to be another casino rant. I take everything on a post by post basis. That's why I can argue with someone in one thread and thank them in another. I don't spend too much time worrying about what people posted in other threads. There are other members here with far better memories than mine for that.

Maybe I'm just not very good at picking out which negative threads are intended to hurt a casinos reputation and which ones aren't. I think it's important to share all casino experiences. From that the casino's reputations will build themselves.

 

[MisterBJ]

So OP do you ever plan on depositing here again, since you are getting the runaround? Does Tom leaving gives anyone the impression that things maybe changing for the worse? I also see that PasteandPay is nolonger an option for depositing here as well...

 

[chuchu59]

So OP do you ever plan on depositing here again, since you are getting the runaround? Does Tom leaving gives anyone the impression that things maybe changing for the worse? I also see that PasteandPay is nolonger an option for depositing here as well...

From experience, cashout times and crediting of valid bonuses haven't changed much and they are still on the ball. Actually, I wouldn't read much into a single person leaving an organization. They may have personal reasons or may be leaving for greener pastures. Nevertheless, Tom had made a mark in this forum and CW is well-advised to send a responsive rep to fill his shoes.

 

[silcnlayc]

So OP do you ever plan on depositing here again, since you are getting the runaround? Does Tom leaving gives anyone the impression that things maybe changing for the worse? I also see that PasteandPay is nolonger an option for depositing here as well...

I have deposited at this casino group, and will continue to do so. Highnoon has been my favorite out of all of them.

My so called rant ( which I did apologize for) was with the cs in accounting for the 3 days of them demanding and the inability to understand why I could not send in copies of credit cards I no longer had , not the casino itself.

I should have said this better and clarified it was the accounting department IN the casino. Spending 5 days of tryin to make them understand this, finally took its toll on me and I gave up, told them to keep the money, .....and this is where I came in.......totally pissed at the inability for them to understand this.....

Thank you all for being here and understanding that a rant is just that.....and incompetence can make one do things that they usually don't do....

.

 

[nisosbar]

I know what you mean, silc! High Noon is also my favorite CWC in that group. They've always been on my casino shortlist, and I've never given that standing a second thought, despite a few cock-ups reported here every now and then. Nobody's perfect, and I'm glad to hear you resolved your problem with them. Happy slotting!

 

[skiny]

.....and incompetence can make one do things that they usually don't do....

Actually it makes me do the same shit all the time.

 

[chayton]

I have deposited at this casino group, and will continue to do so. Highnoon has been my favorite out of all of them.

My so called rant ( which I did apologize for) was with the cs in accounting for the 3 days of them demanding and the inability to understand why I could not send in copies of credit cards I no longer had , not the casino itself.

I should have said this better and clarified it was the accounting department IN the casino. Spending 5 days of tryin to make them understand this, finally took its toll on me and I gave up, told them to keep the money, .....and this is where I came in.......totally pissed at the inability for them to understand this.....

Thank you all for being here and understanding that a rant is just that.....and incompetence can make one do things that they usually don't do....

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This is probably a long shot and you've probably already thought of it, but I was just wondering about those cards you don't have anymore.... Did you ever have to scan and send them when you were using them and/or cashing out at any of the other casinos in the group? Just thinking if one of the other casinos already had them it might solve your problem - about those cards at least....?

 

[silcnlayc]

This is probably a long shot and you've probably already thought of it, but I was just wondering about those cards you don't have anymore.... Did you ever have to scan and send them when you were using them and/or cashing out at any of the other casinos in the group? Just thinking if one of the other casinos already had them it might solve your problem - about those cards at least....?

Yes, i scoured my computer for copies of old cards, even knowing I delete them when I replace them with scanned new ones just to accomodate the request and just maybe I still had a copy during the first request.

The casino GROUP (all of them) had the old scanned ones. and I told accounting to get a copy from a sister casino accounting department , that I sent, but this casino accounting department wanted a copy of these old cards again FROM ME for some reason. This is where the frustration came in of being asked for them repeatedly after explaining to them day after day, that I did not have them any longer .

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[rena35]

Did everything get straightened out?

 

[silcnlayc]

Did everything get straightened out?

Yes, all got straightened out. Thanks for asking

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