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Hi my name is...

Discussion in 'Introduce yourself! (New Members)' started by Arenda, Feb 19, 2018.

    Feb 19, 2018
  1. Arenda

    Arenda Newbie member PABnononaccred

    Location:
    Friesland
    Not slim shady,
    Just Arenda is fine :)

    The whole reason I created this account is because I have a dispute with an online casino. Unfortunatly the MGA was not very helpfull allthough I had a lot of solid proof.

    I am a newby at Casino Meister and I am not able to create my complaint yet. So I hope I will be able to drop it soon.

    I am a nurse have a boyfriend and we both like to gamble and if we win we like to raise our bets till we get something great.

    If you have any questions let me know.

    Games I like: Butterfly staxxx, Dead or Alive, gonzo’s quest I like NetEnt.
     
    Betreels Casino likes this.
  2. Feb 19, 2018
  3. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Nice to meet you Arenda welcome to CM :)
     
    Arenda likes this.
  4. Feb 19, 2018
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    welcome to the forum.
    Happy spinning
     
    Arenda likes this.
  6. Feb 20, 2018
  7. Cyclops

    Cyclops Owner of Americasino.co

    Location:
    Bexhill-On-Sea
    Hello and welcome :)
     
    Arenda likes this.
  8. Feb 20, 2018
  9. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Hi Arenda :) Warm welcome for you :) Hope you'll enjoy this community!

    Which casino are you having issues with?
     
    Arenda likes this.
  10. Feb 20, 2018
  11. Arenda

    Arenda Newbie member PABnononaccred

    Location:
    Friesland
    Hi LadyJelena,

    It is Sloty (Genesis Global Limited) I saw a Casino Cruise rep is on the forum as well. They forfeited my winnings €10.500 because I breached their terms.
    But I will add the complaint when I can it is better because I think this is not the right topic to tell all the information. To keep it short; Sloty and I both breached the terms multiple times, they confirmed to me it was not a problem and at the point they confirmed everything for a second time by email and chat they changed their minds and decided I breached the terms which made them refuse to pay.

    And thanks everyone for the warm welcomes! :)

    P.s: I see I can create my PAB so I will do that now.
     
    Last edited: Feb 20, 2018
    LadyJelena likes this.
  12. Feb 20, 2018
  13. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Alright, let's solve it there in the complaint then, now after you are able to submit one :)
    If you need any additional help, let us know.
     
    Arenda likes this.
  14. Feb 20, 2018
  15. Arenda

    Arenda Newbie member PABnononaccred

    Location:
    Friesland
    Thanks I submitted it, so I'll wait and see. :)
     
    LadyJelena and dionysus like this.

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