GeorgeHill
Dormant account
- Joined
- Jul 12, 2017
- Location
- Lithuania
Hi All,
I've been looking for some help and came across this site. I hope someone can give me some advise.
A few days ago I signed up to MrGreen Casino & made about 4 deposits totalling 250 Euros. Having played all day, I ended up with the same amount which I tried to withdraw (250 euros)
Next day, I find my account has been blocked and was asked to provide documentation (passport, bank statement with address) which I did.
Today, I was asked to give more info about my residency - this was the email:
Dear George,
I hope this email finds you well.
I'm writing today, because we need an explanation regarding your residency.
Please confirm, when you will be back in UK. [/I][/I]
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My reply
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I plan to fly back to the UK between 29th July - 5th August. Since my wife-to-be is Lithuanian I often travel quite a bit between the UK & Lithuania, but rest assured my permanent address is the UK one provided.
I was shown an online advert for Mr Green last week during my time in Lithuania. So it tells me that you have a marketing campaign geographically set up to show to countries in the EU?
I am a search engine marketing analyst working with Google & Bing for the last 10 years so I would question why my account would be blocked regardless of the location I have decided to sign up from
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Their reply
------
Thank you for the quick reply.
And congratulations with the upcoming wedding!
Unfortunately we decided to close your account due to the fact that you are a UK citizen and you do not official live in Lithuania.
We operate under different gaming licenses. For Lithuania, we operate under the MGA - Malta Gaming Authority and for the United Kingdom we operate under UKGC - United Kingdom Gaming Commission. As you are a UK citizen we therefore are required that you play under the UKGC license.
When you are located in UK again you are more than welcome to create a new account with the correct country stated as GB. We unfortunately can't open the already created account. Bear in mind that when and if you will create a new Mr Green account. The new account should be with a different account name as all of our Mr Green account names are unique, and therefore you can no longer use the account name as the now closed account.
----
No mention about withdrawal, I have asked and awaiting reply!
Ahh I just wanted to play some slots and now this...
I've been looking for some help and came across this site. I hope someone can give me some advise.
A few days ago I signed up to MrGreen Casino & made about 4 deposits totalling 250 Euros. Having played all day, I ended up with the same amount which I tried to withdraw (250 euros)
Next day, I find my account has been blocked and was asked to provide documentation (passport, bank statement with address) which I did.
Today, I was asked to give more info about my residency - this was the email:
Dear George,
I hope this email finds you well.
I'm writing today, because we need an explanation regarding your residency.
Please confirm, when you will be back in UK. [/I][/I]
------
My reply
------
I plan to fly back to the UK between 29th July - 5th August. Since my wife-to-be is Lithuanian I often travel quite a bit between the UK & Lithuania, but rest assured my permanent address is the UK one provided.
I was shown an online advert for Mr Green last week during my time in Lithuania. So it tells me that you have a marketing campaign geographically set up to show to countries in the EU?
I am a search engine marketing analyst working with Google & Bing for the last 10 years so I would question why my account would be blocked regardless of the location I have decided to sign up from
------
Their reply
------
Thank you for the quick reply.
And congratulations with the upcoming wedding!
Unfortunately we decided to close your account due to the fact that you are a UK citizen and you do not official live in Lithuania.
We operate under different gaming licenses. For Lithuania, we operate under the MGA - Malta Gaming Authority and for the United Kingdom we operate under UKGC - United Kingdom Gaming Commission. As you are a UK citizen we therefore are required that you play under the UKGC license.
When you are located in UK again you are more than welcome to create a new account with the correct country stated as GB. We unfortunately can't open the already created account. Bear in mind that when and if you will create a new Mr Green account. The new account should be with a different account name as all of our Mr Green account names are unique, and therefore you can no longer use the account name as the now closed account.
----
No mention about withdrawal, I have asked and awaiting reply!
Ahh I just wanted to play some slots and now this...
