Hi from SEGA Casino

[SEGA Casino CS]

SEGA, the gaming console giant has ventured into probably the most exciting field there is in the market now, Online Gaming. Together with its brightly resolute group of individuals, we are now ready to cater to the clamor and interests of every SEGA enthusiasts and those new to the brand alike.

We are representing SEGA Casino support group! We have been viewing and are continuously amazed by the interesting posts the members have been sharing here thus, the need to register and become an active part of the forums.

We will be “lurking” out here posting some remarkable and interesting information and ready to answer all your queries. We will be looking out for your posts.

 

[Casinomeister]

Hi Sega,

Welcome to the forum

And in case any of you are wondering, they'll be thrown into the Baptism by Fire section today
https://www.casinomeister.com/accredited-casinos/

 

[Perc]

You should accept Canadians and Instadebit.

 

[SEGA Casino CS]

Hi Perc,

We are currently working to support these requests as we have a clamor for these. We would be looking into this and we would let our players know once changes are made. Just so you know, we are having a lot of exciting ideas and things for our players in the near future.

 

[Nifty29]

Welcome to CM Sega!

As part of the feedback process, I have looked into your welcome offers and I think they are really uncompetitive.

The 200% bonus requires 50x D+B to cashout which is very steep. 30X is about the norm and I can live with that but its hard to be attracted with that kind of restriction. A 100% with 20x or 25x would be a good alternative option to provide IMO

You might also want to review your $100 ND survey promo as Im still scratching my head at the rules and I can foresee many players getting caught breaking the rules inadvertantly.

Anyway, I will keep my eyes peeled to see if you can take on board the feedback we all provide here.

Again, welcome to the Forum!

 

[Mavin1]

Any hope for US players to be able to try or enjoy your software? Even in fun mode?
It is very dissapointing that many softwares we are banned from won't even let the US utilize fun mode.

 

[Tengil]

I was a customer of yours. You really need to improve on the promo stuff, like not sending the same newsletter everytime. And be able to redeem comp points before you have wagered 100k. Plus your CS could know what promos you currently offer.

The 200% bonus is horrible, the SegaPass 100% with 40xB is better. They dont mention any excluded games or specific weightings so one has to assume that everything counts as 100%.

And almost forgot, dont call your customers only to offer 10€ on a 50€ deposit without even telling the terms.

 

[Simmo!]

I've played there since they opened and while there have been a few teething issues, they readily admit they are learning and have definitely started to improve. Actually to be fair, CS via Live Chat was very friendly and professional since Day 1.

A couple of things worth noting, one good one not so good. They flush (for me anyway) via Live Chat which is great (without that I wouldn't play there) and quite unusual for a Playtech. The not so good is that the comp points - even at VIP level - are pretty crap. Actually, they were very decent when SEGA started out but they changed the system for some reason and now they're not even worth logging in for LOL.

The one thing that does come across is that they sound like they want to do things right, it's just a question of lining up the ducks and getting feedback. And they are licenced in Alderney. Can't get better than that.

Now, they just need to get the Marvel Slots. Oh and the odd ND bonus would be nice

 

[skiny]

According to "Bobby" a CSW (I'm assuming) - Sega is not allowed to operate in Canada due to their license restrictions.

 

[SEGA Casino CS]

Hi!!

Thank you so much for all the feedback and suggestions. We have people who are making sure that we will have our promotions as competitive as it can be. We would want to have as more comments, suggestions and feedback as we can get. This will really help us a lot!

 

[SEGA Casino CS]

Hi Mavin1,

We are still working on this. In the meantime you can sign up at www.segabuddy.com to enjoy playing our webgames for free. I'll post more info in your page.

 

[SEGA Casino CS]

Hi Skiny,

That's right. As of the moment, we are not allowed to operate in Canada because of our license restrictions. We will surely let you guys know of the updates in the near future.

 

[rouletteguy]

100 dollar no deposit is nice but probably gets abused alot. I'm rather partial to no restrictions no W/R sticky or not bonuses because they are more beneficial to table players. Why not set somthing like that up EXCLUSIVELY for table players? I think it would be feasible and provide less risk to the casino if it had a minimum withdrawable amount.

Nobody really tailor's operations to table player's and it could be a nice niche market.

 

[chuchu59]

Hi Mavin1,

We are still working on this. In the meantime you can sign up at www.segabuddy.com to enjoy playing our webgames for free. I'll post more info in your page.

Hi Sega,

Hopefully you can include Hong Kong as well.

 

[Mavin1]

Hi Mavin1,

We are still working on this. In the meantime you can sign up at www.segabuddy.com to enjoy playing our webgames for free. I'll post more info in your page.

Tried your link to register, after putting in my info and click continue I get page will not display. When I go back to enter my info again I get the same thing or a message of invalid registration form?

 

[coxwel]

Please guys start accepting german players :notworthy


sonic rockz


cheers

coxwel

 

[KasinoKing]

Hi!!

Thank you so much for all the feedback and suggestions.
We have people who are making sure that we will have our promotions as competitive as it can be.
We would want to have as more comments, suggestions and feedback as we can get. This will really help us a lot!

Really? And you're still offering a SUB with (D+B)x50?
Not doing a very good job then, are they!

OK, here's some feedback; go look on my site and you'll see 90% of MG casinos and 25% of Rival casinos offering welcome bonuses of (D+B)x15 (or Bonus x 30 if you like), fully cashable.
Ask your people to compete with that!

Although I promote your casino myself & love the software, I haven't deposited there myself yet simply because your welcome bonus is so awful. Sorry, but that's the truth!

KK
(Just noticed I'm advertising the wrong (better) bonus on my site - how embarrassing! )

 

[Simmo!]

Tried your link to register, after putting in my info and click continue I get page will not display. When I go back to enter my info again I get the same thing or a message of invalid registration form?

Actually there is a problem with some Playtech casinos including SEGA, Betfair and another I tried (cant remember which) which might be related. When I go to login on one of my two PCs, I don't get the login form but instead a message saying "Unable to load the page. Retry". It's impossible to get past it it seems.

It only happens on some PC's and I initially thought it might be a firewall issue but closing the FW doesn't help. It seems to be only those casinos that call a webpage to load the login form and for some reason the page refuses the request.

I contacted CS and they suggested a reinstall but it doesn't help and I know of someone else who got the same issue. Might be related to your issue Mavin.


PS. My first ND bonus turned up yesterday

 

[Mavin1]

Thanks Simmo, I tried again and still get the message, Page cannot display, with this at the bottom of the message,

HTTP 500 - Internal server error
Internet Explorer

Does this indicate it's my computer or their webpage?

 

[chuchu59]

Thanks Simmo, I tried again and still get the message, Page cannot display, with this at the bottom of the message,

HTTP 500 - Internal server error
Internet Explorer

Does this indicate it's my computer or their webpage?

I got the same message.

 

[Simmo!]

Thanks Simmo, I tried again and still get the message, Page cannot display, with this at the bottom of the message,

HTTP 500 - Internal server error
Internet Explorer

Does this indicate it's my computer or their webpage?

Webpage. It's common error when the (PHP/Perl) code is broken so it's down to the casino to fix.

 

[SEGA Casino CS]

Tried your link to register, after putting in my info and click continue I get page will not display. When I go back to enter my info again I get the same thing or a message of invalid registration form?

Hi Mavin1, Chuchu59
Our Product Development team is doing some enhancements with the community site as we speak, this is to ensure that we could deliver better service and maximum SEGA experience to our members. The contents and promotions for the site are now being improved. We really appreciate all the feedback and concerns raised.

 

[SEGA Casino CS]

Please guys start accepting german players :notworthy


sonic rockz


cheers

coxwel

Hi Coxwell

We are looking forward to serve not just German players but all those craving for some SEGA gaming fun. We are looking into these possibility and we’ll make sure we let our members know of any updates. Keep on lovin’ SEGA, coz we love you too.

 

[SEGA Casino CS]

Really? And you're still offering a SUB with (D+B)x50?
Not doing a very good job then, are they!

OK, here's some feedback; go look on my site and you'll see 90% of MG casinos and 25% of Rival casinos offering welcome bonuses of (D+B)x15 (or Bonus x 30 if you like), fully cashable.
Ask your people to compete with that!

Although I promote your casino myself & love the software, I haven't deposited there myself yet simply because your welcome bonus is so awful. Sorry, but that's the truth!

KK
(Just noticed I'm advertising the wrong (better) bonus on my site - how embarrassing! )

Hi KasinoKing and Rouletteguy

We are glad to get such feedback and concern; this will truly help us a lot.

We do give our players’ the option to choose from our different First Deposit bonuses, we have bonuses that has lower Wagering Requirements too.

For our No Deposit bonuses, we just would like to have our new players get a feel of what SEGA gaming experience truly is. We are also coming up with new and improved No Deposit bonuses; these are all in the works as we speak.

We are happy to take all these suggestions in and is thankful of the continued patronage of our site.

 

[Nifty29]

100 dollar no deposit is nice but probably gets abused alot. I'm rather partial to no restrictions no W/R sticky or not bonuses because they are more beneficial to table players. Why not set somthing like that up EXCLUSIVELY for table players? I think it would be feasible and provide less risk to the casino if it had a minimum withdrawable amount.

Nobody really tailor's operations to table player's and it could be a nice niche market.

Actually, the terms for the free $100 are harsh and difficult to follow, and there is bound to be issues with it....this will become obvious as you read below:

Bonus Terms and Conditions:

1.Only new players who successfully register a new real account in SEGA Games will be eligible for €/£100 NO DEPOSIT INSTANT BONUS.
2.In order to redeem this offer, please contact our support group by sending an email with the title "NO DEPOSIT BONUS REDEEM" through the email address used to register the account to customer_care@segacasino.com or by contacting Live Support by clicking on the "Live Online Support" link.
3.You have to answer the "Do the Survey" from the Live Support. Please note that your answers are subject for review.
4.Once players' details was successfully verified via phone call, €/£100 NO DEPOSIT INSTANT BONUS will be credited.
5.To cash out any amount you must have a minimum deposit of €/£100 successful deposit.
6.In the interest of fair gaming, you must wager at least twenty (20) times your deposit plus first deposit bonus plus winnings from NDB.

Example Wagering Requirement:
Maximum Winnings from NDB: €/£200
Deposit Requirement: €/£100
100% First Deposit Bonus: €/£100

WR= (100+100+200)*20
= 400*20
= 8,000

7.Maximum redeemable amount from No Deposit Bonus winning is €/£200, regardless of amount of winnings made prior to making the first deposit.