Hi, from Rushmore Gaming Group!

[RushmoreGaming]

Hi Mr. T,

You can understand that I do not have control over money that is sent out. I am the middle man between you and the withdrawals department. We are getting issues worked out and continue to have successful interactions with players on this and other forums.

Yelling at me won't solve any problems

Thanks for your patience!

Heather

 

[BingoT]

Sorry about the yelling in bold cap letters.
I just want to see good come out of this that's all.
Thanks

 

[Nate]

Heather,

Nice to see you interacting and promising to look into matters. From what I can see here, all you are doing is reassuring people that your payments are back on track (a SLY way to garner back your credibility IMPO).

The reality is, people are still owed money. Sort it out and stop living under the pretense that all is well and good at Rushmore. Brushing aside issues saying it's not YOU is understandable, but you are holding the company flag. Coming on here and representing Rushmore makes you the FIRST point of contact, irrelevant of whether you deal with withdrawals. You work for the same company!!!!


Nate

 

[chuchu59]

Hi Mr. T,

You can understand that I do not have control over money that is sent out. I am the middle man between you and the withdrawals department. We are getting issues worked out and continue to have successful interactions with players on this and other forums.

Yelling at me won't solve any problems

Thanks for your patience!

Heather

Well, this isnt the Mr.T of 'Rocky' fame. Besides, he is only reiterating what we are all saying ie 'Rushmore should pay the players immediately. Earlier in this thread you stated that payments are back on track. Apparently this is a lie that Rushmore told you to tell in an attempt to induce players to believe all is well and hence deposit. You represent the company and honestly the players you owe have been patient enough. Honestly, I dont think its inappropriate for members to tell Rushmore to pay up.

 

[LHofsdal]

I agree with everything the members have said, but I have been wondering, what about all the people who are owed money that ARE NOT members here. Is the Rushmore group taking it upon themselves to contact any of these players to try and help them?

I really feel that Rushmore is not doing ENOUGH. It is a step in the right direction to have Heather here, but in all reality, has anything changed? So many people are still owed money, Heather has stated that things are now back on track, but then states that "I am only the middle man between the players and withdrawals". Not sure what to make of that statement, but honestly, Heather maybe a middle man Rushmore sent in here to help "smooth" things over, but till this day we are still hearing from players who have not been paid in months. And god only knows how many other players who are not memebers of this forum have not been paid.

My advice to you Heather, from someone who does not play at your casinos, you need to start with the oldest pending withdrawal and work from the oldest pending withdrawals to the newest. Because some people getting paid before others who have been waiting weeks if not months is (just plain and simply put) another slap in their face. I don't care who deposits the most or the least, if you want to retain your customer base, then the players who have been waiting the longest should be paid first.

I know it seems like your taking alot of "slack" here, but can you understand why? It is nice to have a rep here again, but in all honesty, it is Rushmore who needs to get their act together, and inform the players as the true reason why this is all happening. Whether is be processors being seized or just lack of funds, these people have deposited in good faith, and should not be lied to any longer.

To me there is nothing worse than a group who sends in a rep to make things look like things are on the "up and up" again when in all reality it is still taking months for players to be paid. I can only speak for myself, but the bigger picture need to be seen here, and with the handful of members here at CM and the other players who are not members here still waiting to be paid, I really don't see much change in the right direction. Rushmore needs to get every player that is owed money members or not paid and paid very quickly, because the line "We have a back log of withdrawals" has been used 1 to many times. Actions speak louder than words, and not much action is taking place.

If it is a cashflow problem, then I would suggesst being staight up honest about it. Don't be waiting for the deposits to come in to be able to processes the next withdrawal. Close your doors if that is the case. Because the way some of these RJ are set up and some being so high there is no way your going to be able to pay out the next "big" hit. So why lead more players on....

LH

 

[david92506]

Last week I contacted Rushmore casino and they informed me, as they always did in the past, that they sent a check to me on December 15, 2011. Since I haven't received the check yet (I live in California, USA) I asked if the check has been returned to them or if someone illegally cashed it. The representative checked and said the check hasn't been returned or cashed.

I sent Heather two PM's and I'm hoping she will be able to help. When I read the forum it sounds like some players have been paid. I wish there was a way they could scan the check and post it on this forum to tell if they have really been paid.

Heather responded to my PM and I wrote her to thank her. She informed me that the checks have already been either deposited or cashed. I feel shocked since I never received a check from them! I'm asking her if she could send me a copy of the front and back of the check. Has this happened to anyone else? Please let me know.

By the way, I'm not accusing anyone of anything. Not too long ago I had a $2,000 charge to my credit card. I receive blank checks from my Citibank credit card but I never use them; I throw them away. Someone went through my garbage, took a blank check, filled it out and forged my name. He then cashed it in the amount of $2,000.00. Citibank send me a copy of the front and back of the check and it was an obvious forgery. I informed them of it and they reimbursed me the $2,000.00. So I'm not accusing Rushmore or Cherry Red of lying. They very well could have sent me the two checks and the mailman sent them to the wrong address. I believe a copy of the front and back of the checks will clear things up.

 

[The Dude]

Looks like we're at stage one where we left off when Rushmore Casino was placed into the Rogue Pit.

It's rather unclear to me on what exactly has changed. I know you're new Heather, but I think you've been tasked with something that is going to be difficult to work out. Just paying players is not enough to get out of the rogue pit. One must be able to clear up all previous complaints and ensure that everything is good to go from this point on out. I will consider placing your group of casinos in the "probation" section after all payment issues have been taken care of. The bottom line is to make sure everyone is being treated fairly. Thanks!

 

[Resakaye]

Not getting paid at Rushmore or Pure Vegas

Dear Teresa,

Your withdrawal is at the third party processor and will be sent on the next batch which will be going out this week. As soon as has been sent i will contact you.

Kind regards,

Tara Murdoch
Withdrawals Manager

This is the reply that I get when inquiring about my 3/25/12 approved withdrawal...Am I missing something here.It's now 5/9/12..Help somebody..

 

[Nate]

Dear Teresa,

Your withdrawal is at the third party processor and will be sent on the next batch which will be going out this week. As soon as has been sent i will contact you.

Kind regards,

Tara Murdoch
Withdrawals Manager

This is the reply that I get when inquiring about my 3/25/12 approved withdrawal...Am I missing something here.It's now 5/9/12..Help somebody..

Clearly evident that they are now trying to rake in Business with the 'Back on track' lies.

That is a recent WD and 2 months is simply unacceptable.

Heather - Has this poster now just debunked your claims of timely payments?

Nate

 

[RushmoreGaming]

Dear Teresa,

Your withdrawal is at the third party processor and will be sent on the next batch which will be going out this week. As soon as has been sent i will contact you.

Kind regards,

Tara Murdoch
Withdrawals Manager

This is the reply that I get when inquiring about my 3/25/12 approved withdrawal...Am I missing something here.It's now 5/9/12..Help somebody..

Why don't you send me a PM with your player details and we can get this worked out.

 

[chuchu59]

Why don't you send me a PM with your player details and we can get this worked out.

You said payments are back on track. If Resakaye's issue is an exception then he/she should resort to pms but if non-payment is the norm telling players to simply send you a pm smacks of something fishy. There does seem to be lots of players who havent received payment. Do you refute it?

 

[david92506]

I Never Received The Checks

Heather sent me a PM informing me that Rushmore and Cherry Red send me a check on Dec 18, 2011 and they both have been either cashed or deposited. I told her I haven't received any checks from them and asked if they could send me a copy of the checks, front and back.

Heather sent me a PM and informed me that Rushmore or Cherry Red doesn't have copies of checks sent out. When I gamble at other casinos that send out checks there are tracking numbers and there is a signature and identification required when the courier delivers. Rushmore and Cherry Red did none of these.

I would PAB with Bryan, but in his PAB section he clearly states that if the casino is Rogue you are pretty much SOL.

Does any one have any suggestions?

 

[anniemac]

The problem is going to be the 3rd party processor that probably issued the check but still it is the casinos responsibility to show proof of funds received. Any bank in the US has a check copy whether they send it to the account holder or not. I am assuming that the checks were on US banks as usually happens.

If Rushmore is going to try and get back in the good graces of the folks here and their other players, then they need to do whatever is possible to clear up all the problems.

I don't know much about the PAB process as I've only done one but maybe you could send MaxD a PM and see what his thoughts are on this.

 

[Jasminebed]

I'm hoping Maxd will consider taking PABs for the Rushmore Group.

If they are asking to climb out of the pit, then Rushmore should be showing full cooperation.

 

[LHofsdal]

Heather sent me a PM informing me that Rushmore and Cherry Red send me a check on Dec 18, 2011 and they both have been either cashed or deposited. I told her I haven't received any checks from them and asked if they could send me a copy of the checks, front and back.

Heather sent me a PM and informed me that Rushmore or Cherry Red doesn't have copies of checks sent out. When I gamble at other casinos that send out checks there are tracking numbers and there is a signature and identification required when the courier delivers. Rushmore and Cherry Red did none of these.

I would PAB with Bryan, but in his PAB section he clearly states that if the casino is Rogue you are pretty much SOL.

Does any one have any suggestions?

They should be able to get intouch with the processor who issued theses checks and let you know where and at what bank they were deposited and cashed at. I can see maybe this happening with 1 check but 2? I would not let this go. Other reputable casinos would be all over this when you informed them that you did not receive either check and they would be investigating this. Keep on them to find out because with all the problems and hearing "the check is in the mail" when it never was so many times I lost count, I would want to know exactly when and where these checks were cashed or deposited.

LH

 

[elaina333]

Rushmore Hope you are back!!!!

Hi,
I played at Rushmore for years and really loved everything about it until about a year ago. (
I really have been tempted to play there again but the payout time really had me running
scared as I am in the US and always figured I had been duped again.
I always got my money, but the stress wasn't worth it when I can play at Club World and
never have a prob.
Welcome back I hope it works out this time!!!!!

 

[chuchu59]

Do we have to try to believe and figure out every action from this group? Every word is a damn lie. Players are told something and they have to scratch their heads to figure out where their funds went when the truth is they never paid. Its either 'You will be paid soon' or 'you were paid but our processor experienced problems'. Dont be a sucker and fall for it thus wasting your valuable time figuring things out. Its obvious Heather wasnt despatched here to help players. They either pay up or shut up. The more excuses they give, the less credibility they have (if there's anything left lol).

 

[SlotsLover]

not necessary

I don't even think it's necessary for Max to take PAB's for Rushmore. There is no dispute between the casino and the players or bonus abuse issue. Rushmore(s) will either pay the back monies and start paying in a timely manner or they won't. If the former, they probably will be able to get back into CM's good graces and if not, they'll remain rogue. The choice is Rushmore's (assuming they have the money). Right now, unfortunately, it seems to be the latter, but let's see what happens. I'd say if the back payments are not all cleared up in 3-4 weeks and the (by then) payment time is not down to 7-10 business days, then they are through. If they can achieve that, I'd be ready to let bygones be bygones (but, they need to make good the frozen payments as well -- that's one of the worst excuses since my dog ate the homework, even if it is true).

I'm hoping Maxd will consider taking PABs for the Rushmore Group.

If they are asking to climb out of the pit, then Rushmore should be showing full cooperation.

 

[david92506]

Thank You LH

They should be able to get intouch with the processor who issued theses checks and let you know where and at what bank they were deposited and cashed at. I can see maybe this happening with 1 check but 2? I would not let this go. Other reputable casinos would be all over this when you informed them that you did not receive either check and they would be investigating this. Keep on them to find out because with all the problems and hearing "the check is in the mail" when it never was so many times I lost count, I would want to know exactly when and where these checks were cashed or deposited.

LH

Thank you LH for responding and I will do as you suggest: I won't let this go. If they owe you money I sincerely hope you get paid, as well as all the other players.

 

[maxd]

I'm hoping Maxd will consider taking PABs ....

Thank you LH for responding and I will do as you suggest: I won't let this go.....

Seems the PAB route might be a little premature. Let's see what happens with david's efforts to contact them directly. If that fails then let's discuss the PAB options.

 

[david92506]

My Latest Correspondence With Cherry Red

Seems the PAB route might be a little premature. Let's see what happens with david's efforts to contact them directly. If that fails then let's discuss the PAB options.

May 10, 2012. These are my last two correspondences with Cherry Red. Now I'm waiting for their reply. Thank you.

 

[Resakaye]

This is just terrible.

I just hate when they won't give you any information. It's just wrong anyway you look at it. Wrong Wrong Wrong. Sorry

 

[RushmoreGaming]

Good Morning all

Hoping everyone had a great weekend!

David - I'm glad you have been in touch with the withdrawals department. We are no longer working with this processor as we do not send out checks anymore, but hopefully they will be able to get you some sort of tracking or visual comfirmation!

Thank you everyone else for your comments and concerned. Let's start off the week positive and productive. Again, please PM me directly with any specific payment issues.

Hoping the weather where you are is as wonderful as it is in Cyprus!


Heather

 

[chuchu59]

Heather,

I do hope you are telling the truth but I cant believe you as the processor excuse has been churned out continuously over the past year. Dont even tell people what problems you have. Just pay them or you should seriously think about quitting posting this nonsense. You stated everything is ok now but now that some players claim they havent been paid you people are again giving excuses. You are outright liars and I wont mince my words.

 

[skiny]

Good Morning all

Hoping everyone had a great weekend!

David - I'm glad you have been in touch with the withdrawals department. We are no longer working with this processor as we do not send out checks anymore, but hopefully they will be able to get you some sort of tracking or visual comfirmation!

Thank you everyone else for your comments and concerned. Let's start off the week positive and productive. Again, please PM me directly with any specific payment issues.

Hoping the weather where you are is as wonderful as it is in Cyprus!


Heather

It could take months to find that cheque if it even exists. Cancel it and let him pick a new method of payment.

 

[LHofsdal]

Do you have to be working with this processor to get the information for these checks? You should still be able to get intouch with this processor and get the information, I know that with banks I no longer bank with, I have up to 3 years to get copies of old checks for free, anything over 3 years they charge a fee, but still has the information. We are talking about 6 months here, there has to be a way to get this information for David. Please don't take the stance "The player has been paid, there is nothing we can do now".

With all due respect, and not to sound rude, it is Rushmores fault that this is just now being told to David that his checks were issued 6 months ago and either deposited or cashed. Why was he not notified before this? He has been patiently waiting for his money and then you come back at him with this nonsense? Why are you not telling this man, "David, I am sorry and I will be getting to the bottom of this, please give me a few days to look into this."

What is the withdrawals department going to do for him? Are they going to issue new checks? Are they going to get intouch with the processor to find out exactly what is going on? You're reply tells this player nothing! When did you stop using this processor?

Something just isn't right here, it should have never taken 6 months for this player to find out the checks were issued, and cashed/deposited. I am angry has hell and this doesn't even pertain to me. If this is the way this group is going to treat players, then there is no reason you should get out of the rogue pit, because it is a shame it has taken this long for this player to find out all this information.

You want to get out ot the pit, then issue new checks, or Western Union this player his winnings without any further delays or stalling tactics and for god sake, QUIT LYING TO THESE PLAYERS!!!! Tell the higher ups at Rushmore to own up to the fact they screwed up and if they don't have the money to pay these players then say so!!! The old saying you are only has good as your word, is so true in this situation, and I will be blunt, your word is not good here, and I don't see it improving.

Starting this week off on a positive note,it is not going to happen, you need to clean up all the "blunders" first and stop creating new ones before anything positive can be said about this group.

LH

 

[david92506]

Another Correspondence With Cherry Red

I sincerely appreciate this forum where everyone is able to tell what is going on. I contacted Live Chat again and they advised me to write again to the Withdrawal Dept.

 

[butterflyboogie]

I'm sorry but this is a bunch of bull. Heather, the processor doesn't owe David, Rushmore does. Stop payment on those checks and reissue the money another way. As the old saying goes...crap or get off the pot! I think it is ridiculous that you come on here trying to sugar coat things and CM is giving your group the chance to make things right, however I have not seen one positive outcome....just words....empty words. If you want to get out of the pit give someone a reason to throw you a ladder!!! Now YOU have a lovely week!! Geeeessshhh

 

[RushmoreGaming]

Hi All

Thank you for all of the suggestions regarding these checks!

LH- to answer a few of your questions: The problem is not that the payer was not notified of his checks being sent, the problem is that the player allegedly did not receive, deposit, or cash these checks. I don't believe I ever said "the player has been paid, there is nothing we can do now". We are in touch with the processor trying to get tracking numbers, etc. Thank you for all of your other suggestions!

butterflyboogie- a stop payment on the checks would be usefull if the checks were still floating around somewhere. These checks have been cashed.

David- Please continue to be in contact with me via PM and the withdrawals department via e-maill.


Heather

 

[Jasminebed]

Heather, are you and Rushmore still maintaining your stance that the player funds that were allegedly seized have been "Paid" and these players that never received their payments are simply out of luck?

 

[david92506]

Rushmore Sent Me an Email

 

[butterflyboogie]

Heather, what proof is there that these checks have been cashed? Whomever has told you that should be able to provide the front and back of these checks. This should be a top priority. I am not trying to come down hard on you, however with as much that has been placed on the back burner with this group it is hard to have empathy. More actions and less words would go a lot further, IMO. If your group is serious, get the players paid; this may cost a lot at the beginning however this could possibly rebuild trust for these players and others to start playing there again.

 

[skiny]

How come no matter who needs to talk to who it takes 2 days to do it?

Hmm.



I see.

 

[secret2]

I can't log in

..I played the 10,000 free tournament and I THINK I won $75 since yesterday but still, it's fun to play with free money.

I can't log in, hence the 'think' I won.

I can wait, though. I'm getting good at that...

Hopefully Heather can turn things around for the Rushmore Group but it doesn't look good, right now, Imho.

Hopefully, I am wrong.

The snail pay has been going on for MORE than 2 years......I had to wait for my RJ payout 3 years ago and it took almost 6 weeks to receive the checks.

 

[RushmoreGaming]

Good Morning

Tara has been in touch with the processor and is in contact with David regarding tracking for these checks. When we request information from the processor we do not receive an instantaneous answer - so we advise that it will take a few days to receive an answer. Thank you everyone for supporting David and providing your opinions throughout this process!


Have a great day

Heather

 

[RushmoreGaming]

Interested to see the reaction to this post from another forum!


Heather

 

[chuchu59]

View attachment 32876


Interested to see the reaction to this post from another forum!


Heather

If this is the same Lotso you might wish to check why he was banned here.

Forget it Heather, you have been around here for around 2 months yet you are making excuses all the time. Same old story. Nobody gets paid and all they get are promises and excuses and we are expected to believe you !!!!

 

[The Dude]

I'm shutting this thread down.

For one thing, you don't bring in other items from other forums trying to bolster your position. Posting this is unacceptable for an i-Gaming rep.

You also need to do your homework. The Rushmore group has a "history" at Casinomeister, and I'm a bit surprised that Jonathan sent you here without even having the decency to introduce us.

If you want to seriously get out of the pit, I suggest we set up a meeting in Dublin next week. As for now, this subject is closed.