Do you have to be working with this processor to get the information for these checks? You should still be able to get intouch with this processor and get the information, I know that with banks I no longer bank with, I have up to 3 years to get copies of old checks for free, anything over 3 years they charge a fee, but still has the information. We are talking about 6 months here, there has to be a way to get this information for David. Please don't take the stance "The player has been paid, there is nothing we can do now".
With all due respect, and not to sound rude, it is Rushmores fault that this is just now being told to David that his checks were issued 6 months ago and either deposited or cashed. Why was he not notified before this? He has been patiently waiting for his money and then you come back at him with this nonsense? Why are you not telling this man, "David, I am sorry and I will be getting to the bottom of this, please give me a few days to look into this."
What is the withdrawals department going to do for him? Are they going to issue new checks? Are they going to get intouch with the processor to find out exactly what is going on? You're reply tells this player nothing! When did you stop using this processor?
Something just isn't right here, it should have never taken 6 months for this player to find out the checks were issued, and cashed/deposited. I am angry has hell and this doesn't even pertain to me. If this is the way this group is going to treat players, then there is no reason you should get out of the rogue pit, because it is a shame it has taken this long for this player to find out all this information.
You want to get out ot the pit, then issue new checks, or Western Union this player his winnings without any further delays or stalling tactics and for god sake, QUIT LYING TO THESE PLAYERS!!!! Tell the higher ups at Rushmore to own up to the fact they screwed up and if they don't have the money to pay these players then say so!!! The old saying you are only has good as your word, is so true in this situation, and I will be blunt, your word is not good here, and I don't see it improving.
Starting this week off on a positive note,it is not going to happen, you need to clean up all the "blunders" first and stop creating new ones before anything positive can be said about this group.
LH
With all due respect, and not to sound rude, it is Rushmores fault that this is just now being told to David that his checks were issued 6 months ago and either deposited or cashed. Why was he not notified before this? He has been patiently waiting for his money and then you come back at him with this nonsense? Why are you not telling this man, "David, I am sorry and I will be getting to the bottom of this, please give me a few days to look into this."
What is the withdrawals department going to do for him? Are they going to issue new checks? Are they going to get intouch with the processor to find out exactly what is going on? You're reply tells this player nothing! When did you stop using this processor?
Something just isn't right here, it should have never taken 6 months for this player to find out the checks were issued, and cashed/deposited. I am angry has hell and this doesn't even pertain to me. If this is the way this group is going to treat players, then there is no reason you should get out of the rogue pit, because it is a shame it has taken this long for this player to find out all this information.
You want to get out ot the pit, then issue new checks, or Western Union this player his winnings without any further delays or stalling tactics and for god sake, QUIT LYING TO THESE PLAYERS!!!! Tell the higher ups at Rushmore to own up to the fact they screwed up and if they don't have the money to pay these players then say so!!! The old saying you are only has good as your word, is so true in this situation, and I will be blunt, your word is not good here, and I don't see it improving.
Starting this week off on a positive note,it is not going to happen, you need to clean up all the "blunders" first and stop creating new ones before anything positive can be said about this group.
LH
