Bonus Complaint Help with Avalon78 bonus terms

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Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
Made my first deposit of 20EUR, and got 78 free spins on Gladiator slot. Played that free spins and won 37,84 EUR from it. That bonus comes with a wager 50×. In that moment my balance was 57,84 EUR. I have done my wager for bonus (1892EUR) , and decided to cashout , my balance was 300,34 EUR.
Later they discarded my balance , and subtracted 200,34EUR from my account beceause of this bonus rule:
You will get 78 freespins on 'Avalon II - Quest for the Grail' game from Microgaming as a desktop player or 78 freespins on 'Avalon' as a mobile player. The players from Microgaming restricted countries list, will be granted with freespins on Gladiator slot from Betsoft Gaming. Your initial deposit should be at least 20 EUR, 20 USD, 1500 RUB, 30 CAD, 200 NOK, 80 PLN, 35 NZD. Max freespin result bonus is 100 EUR, 100 USD, 7500 RUB, 150 CAD, 1000 NOK, 400 PLN, 172 NZD. Freespins result wager is 50. Bonus duration is 14 days.

Am I stupid, and dont understand it well, but what did I do wrong?
My free spins result was 37,84 EUR , not over 100EUR.
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
37.84 Win on free spins is yours once you clear the x50 wr.
You cleared it but max win from free spins is 100 so i cannot see what is wrong.
Unless you had not played your original 20 deposit?
 
Last edited:

Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
Max freespin result bonus is 100 EUR, 100 USD, 7500 RUB, 150 CAD, 1000 NOK, 400 PLN, 172 NZD. (MINE WAS 37,84)Freespins result wager is 50. (Mine was 1892eur)
where it says that the max win is 100eur, it only says free spins Result.
So i have deposited , and my first deposit bonus comes with a cashout limit of 100eur??
 

Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
37.84 Win on free spins is yours once you clear the x50 wr.
You cleared it but max win from free spins is 100 so i cannot see what is wrong.
Unless you had not played your original 20 deposit?
i have played my total balance, first deposit plus bonus (37,84 eur result from first deposit 78 free spins )
 

Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
37.84 Win on free spins is yours once you clear the x50 wr.
You cleared it but max win from free spins is 100 so i cannot see what is wrong.
Unless you had not played your original 20 deposit?
In their bonus terms they are saying only about free spins RESULT BONUS, so when i play my spins resulting bonus from it can not be grater than 100eur, and my resulting bonus was 37.84
I cant find anywhere in their terms MAX WIN
 

Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
Max freespin result bonus is 100 EUR, 100 USD, 7500 RUB, 150 CAD, 1000 NOK, 400 PLN, 172 NZD. Freespins result wager is 50.
How I understand it,maybe I am wrong---- when I finish playing those 78spins, the sum of my winings from that spins becomes a bonus with 50x wager, and that result can,t exceed 100Eur. After i have done that 50x wager, everything i win is mine, without any limit
 

Kukomar

Newbie member
Joined
Nov 5, 2016
Location
croatia
Guys, thanks for your help, everything solved! I just receive this:

Dear Friend,

We are sorry for the misunderstanding. We have returned the funds confiscated.
We present our apologies to you once again.
You can withdraw your winnings.

Best regards,
Avalon78 Casino Support Team
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
I knew something was very wrong when they sent me a ridiculous offer of a deposit bonus with 10 cents max bet. I eventually received a response from live.casino support telling me that if I didnt like avalon78 offers, to block their emails. The fact that their offer implied that the player would do more than 15 000 spins, I thought that was a Mistake at first. Well it wasnt.
Today I logged in. I was suprised to see chatra as chat software not used by softswiss support. I asked simple questions. Why would anyone lie for such a dumb reason? Dont tell me you are fine with the agent answers plz -_-

This is very very very wrong. And why all the big secrets? Did you hear bml lie about gig transaction? Who does that? I asked for account to be closed. Denied and told to send an email. I didnt even have a bad opinion about wildtornado. Just bad casino with bad bonus terms and misleading cheap offers. The usual. The agent told me it was another adash at wildtornado... seriously?

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