hello there - self exclusion misery at Codeta

[brianmon]

Come on Brian.... a player who has probably SE'd at quite a few places and sees EveryMatrix knows that most, if not all sites have UKGC licenses. And he also knows he would run into problems when trying to withdraw. A quick check with LiveChat before registering or on the UKGC site would have made sure that he can get his winnings.

Only if Codeta were licensed by the UKGC

 

[Harry_BKK]

Only if Codeta were licensed by the UKGC

And they are:

 

[worldlad]

Again that's why the bank or relevant authorities determine if it's fraud or not, you will do this by telling the truth. Visa and MasterCard lists for raising disputes are lengthy there's 100's of valid reasons to choose from.

My issue with this particular vulnerable player is they allowed him to create an account and make deposits when he should be excluded from all websites they own. They failed in protecting him and his funds, this will be highlighted strongly by the bank/judge or gambling authority.

 

[worldlad]

Come on Brian.... a player who has probably SE'd at quite a few places and sees EveryMatrix knows that most, if not all sites have UKGC licenses. And he also knows he would run into problems when trying to withdraw. A quick check with LiveChat before registering or on the UKGC site would have made sure that he can get his winnings.

Why are people so careless throwing money at a casino when they are not sure if they will be paid?? Let it be a complete newbie and i understand. But seasoned gamblers, no, no! They know exactly what they are doing!

I disagree the entire industry is complex, difficult, confusing and misleading. You might be on the ball with everything but the average punter simply would find the whole thing like a mixed up maze.

 

[brianmon]

And they are:

View attachment 75829

And there are about another 30 other EM casinos who aren't licensed with the UKGC. Where you could play without any problems SE'd or not.

As far as I'm concerned ....

IF Codeta can't be arsed displaying their UKGC license then they can't use it as an excuse not to pay

 

[Harry_BKK]

And there are about another 30 other EM casinos who aren't licensed with the UKGC. Where you could play without any problems SE'd or not.

As far as I'm concerned ....

IF Codeta can't be arsed displaying their UKGC license then they can't use it as an excuse not to pay

They are displaying it if you choose the UK site.

 

[Nicola]

Codeta are fully licensed in the UK. Players located within the UK must use codeta.com/uk instead of the regular site.

Furthermore, EveryMatrix have completly changed their SE policy since January. You can no longer SE automatically online, you have to e-mail them and then reply to their e-mail (similar to 32Red).

Of course, this doesn't help the current OP issue or the hundreds of others who have had this issue in the past

 

[brianmon]

They are displaying it if you choose the UK site

Then their .com site should divert UK traffic to the UK site then, like every other casino does.

Even the link from CM goes straight to the .com site

Or if you google them, only the .com site is shown.

So unless you are directed from a link specifically to the UK site, you'll always land at the .com, from where you'd make the decision to sign up or not.

How are you supposed to know there's a UK site??
I'm in the UK and I wouldn't know there was a UK specific site

 

[Harry_BKK]

Then their .com site should divert UK traffic to the UK site then, like every other casino does.

Even the link from CM goes straight to the .com site

Or if you google them, only the .com site is shown.

So unless you are directed from a link specifically to the UK site, you'll always land at the .com, from where you'd make the decision to sign up or not.

How are you supposed to know there's a UK site??
I'm in the UK and I wouldn't know there was a UK specific site

Agree there Brian, that could be better done! It should load automatically the UK site when a player using a UK IP is accessing it.

Will try it with a VPN from here to see what it does!

EDIT: Well, that is just very sloppy. Took an IP in Manchester, UK and the site would still load the normal .com version! That alone should get them a warning from the UKGC!

 

[colinsunderland]

Again that's why the bank or relevant authorities determine if it's fraud or not, you will do this by telling the truth. Visa and MasterCard lists for raising disputes are lengthy there's 100's of valid reasons to choose from.

Like which ones? He paid for gambling services, he got gambling services. I'm 99% sure a chargeback would fail.

My issue with this particular vulnerable player is they allowed him to create an account and make deposits when he should be excluded from all websites they own. They failed in protecting him and his funds, this will be highlighted strongly by the bank/judge or gambling authority.

You said you have self excluded from over 100 casinos didn't you? Not sure why you are on a forum dedicated to casino's when you have a problem and obviously hate casino's so much tbh.

 

[Harry_BKK]

Again that's why the bank or relevant authorities determine if it's fraud or not, you will do this by telling the truth. Visa and MasterCard lists for raising disputes are lengthy there's 100's of valid reasons to choose from.

My issue with this particular vulnerable player is they allowed him to create an account and make deposits when he should be excluded from all websites they own. They failed in protecting him and his funds, this will be highlighted strongly by the bank/judge or gambling authority.

Codeta is a white label casino operating on the EveryMatrix platform, other than that they have no connection to EM whatsoever. The casino is owned by Ihre Consulting IIRC. Hence they do not own any of the other casinos, they are a standalone operation that is using the EM platform, nothing more, to which extend we don't know. EM is offering a complete service from front to back end and operators can pick and choose which parts they take and obviously have to pay for.

 

[Codeta CS]

to be honest I am somewhat depressed. I cannot believe that a casino can legitimately withhold winnings of 2888 because I self excluded from one of their other casinos. I am genuinely depressed, gee cheated and violated. I have raised a PAB but I feel alone and isolated.

Hello Roderick1702.

My name is Niklas and i work as the VIP manager at Codeta. I hope everything is well with you.

If you have closed your account on any other Everymatrix brand due to gambling issues. We need to close your account as well because we are under the same licens. But we will not take your deposit and close your account, the deposit should be returned accordingly to your bank account. If you dont mind giving me your username i will be happy to look this up for you?

All the best

Niklas

Codeta

 

[Codeta CS]

Ip issues.

Agree there Brian, that could be better done! It should load automatically the UK site when a player using a UK IP is accessing it.

Will try it with a VPN from here to see what it does!

EDIT: Well, that is just very sloppy. Took an IP in Manchester, UK and the site would still load the normal .com version! That alone should get them a warning from the UKGC!

Hello.

Yes this is bad from our side and we have had some issues with our ip re directing.

This is going to be fixed during this week. Until then you will have to click on the "UK Flag" to get to the UK site.

Thanks

Niklas

Codeta

 

[Harry_BKK]

Hello.

Yes this is bad from our side and we have had some issues with our ip re directing.

This is going to be fixed during this week. Until then you will have to click on the "UK Flag" to get to the UK site.

Thanks

Niklas

Codeta

Thanks for the reply Niklas.

I can program you that code in less than 2 minutes, or even just 1 minute!

 

[Codeta CS]

Thanks for the reply Niklas.

I can program you that code in less than 2 minutes, or even just 1 minute!

Hello Harry.

haha, yes i trust you, but i promise you that we are on it!

//

Niklas

 

[aceking123]

Then their .com site should divert UK traffic to the UK site then, like every other casino does.

Even the link from CM goes straight to the .com site

Or if you google them, only the .com site is shown.

So unless you are directed from a link specifically to the UK site, you'll always land at the .com, from where you'd make the decision to sign up or not.

How are you supposed to know there's a UK site??
I'm in the UK and I wouldn't know there was a UK specific site

To be fair Brianmon it does upon log in , i have just opened a account there a week ago ,had my id & stuff all done , payment sent on Friday in my account following day (sat) although i have a few gripes about a few things that could be cleaner in regards of time taken to get things done , i use .com site upon logging in it then sends me to Codeta.com/uk whilst playing games , Clearly the redirect isn't working on main homepage.

Rep Niklas has been helpful to me as well.

unsure with ops problem as we again dont know the full story.

>>>> this is what i get whilst playing there

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[maxd]

I can program you that code in less than 2 minutes, or even just 1 minute!

Not if you're part of a large organization, or get your code from one.

I worked in software for almost 15 years: what you or I can do in one or two minutes is irrelevant. What matters is the development process they have in place, the extensiveness of their regression testing, etc.

Not picking on you, just being realistic. And encouraging same.

On a related subject: I have received and processed the OP's PAB and it is now with the Codeta people for comment.

 

[Codeta CS]

Not if you're part of a large organization, or get your code from one.

I worked in software for almost 15 years: what you or I can do in one or two minutes is irrelevant. What matters is the development process they have in place, the extensiveness of their regression testing, etc.

Not picking on you, just being realistic. And encouraging same.

Hello Guys.

During the night our IP redirect have been solved. Now everything should work properly.

All the best

Niklas

 

[maxd]

During the night our IP redirect have been solved. Now everything should work properly.

Just tested it, the redirection is working as it should.

 

[Codeta CS]

Just tested it, it's working as it should.

Awesome!!

I wish you guys a great week, and if there is anything else, let me know!


Niklas.

 

[Roderick1702]

Codeta witholding legrtimate winnings

There is a great article in todays Independent Newspaper "watchdog targets unfair online gambling practices. I have not in the past contacted them but it seems that the sleeping giant has now awakened and is interested in tackling gambling sites that have withheld winnings unfairly. I will resuurect my complaint against Codeta witholding mt 2888 pounds sterling.

 

[redsfan]

There is a great article in todays Independent Newspaper "watchdog targets unfair online gambling practices. I have not in the past contacted them but it seems that the sleeping giant has now awakened and is interested in tackling gambling sites that have withheld winnings unfairly. I will resuurect my complaint against Codeta witholding mt 2888 pounds sterling.

What happened with your PAB

 

[Roderick1702]

mY PAB

What happened with your PAB

It was upheld in the Codeta casinos favour, they were entitled to misappropriate my 2888 pounds winnings, Are you surprised?

 

[Roderick1702]

Unfair witholding of winnings at Codeta

It was upheld in the Codeta casinos favour, they were entitled to misappropriate my 2888 pounds winnings, Are you surprised?

#

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[redsfan]

It was upheld in the Codeta casinos favour, they were entitled to misappropriate my 2888 pounds winnings, Are you surprised?

Well in that case, I trust the PAB process. Max will have been able to see alot more info than what one side has posted on here.

I work in the industry and have actually seen a thread on here which I was personally involved with. All the forum supported the OP because of the spin that they had put into their complaint. However, when we provided Max with the full details, he agreed with us.

If you dont trust this site, why carry on posting?