hello there - self exclusion misery at Codeta

[Roderick1702]

to be honest I am somewhat depressed. I cannot believe that a casino can legitimately withhold winnings of 2888 because I self excluded from one of their other casinos. I am genuinely depressed, gee cheated and violated. I have raised a PAB but I feel alone and isolated.

 

[The Dude]

to be honest I am somewhat depressed. I cannot believe that a casino can legitimately withhold winnings of 2888 because I self excluded from one of their other casinos. I am genuinely depressed, gee cheated and violated. I have raised a PAB but I feel alone and isolated.

Hi Roderick, and welcome to the forum.

Sorry to hear of your woes at Codeta, but self exclusion is a really serious issue. If you had self excluded from one casino - that's pretty much it. You admitted to having a gambling problem and you should not have been playing. I've noticed you've submitted a PAB on his - we'll take a look at this, but I can't promise anything.

 

[kanajorma]

I think it depends why you use SE. I have same thing, but codeta havent denied any of my withdraws (over 2k amounts)
And i think its because my SE reason for another platform was lousy support and non-working games, not gambling problems.

 

[brianmon]

Hi Roderick, and welcome to the forum.

Sorry to hear of your woes at Codeta, but self exclusion is a really serious issue. If you had self excluded from one casino - that's pretty much it. You admitted to having a gambling problem and you should not have been playing. I've noticed you've submitted a PAB on his - we'll take a look at this, but I can't promise anything.

In the OP's defence.
There isn't any mention of a UKGC license on their website.
So how would anyone even know to check which other sites share their license??

the only info is.....

The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta. EveryMatrix Ltd. is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) in virtue of a Class 1 license numbered MGA/CL1/497/2010. The Casino games are provided by EveryMatrix N.V. a limited liability company incorporated under the laws of Curacao, bearing company registration number 108354 and having its registered address at Dr. Hugenholtzweg Z/N, Curacao and is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao. NetEnt casino games are provided by Net Entertainment (Malta) Ltd, The Marina Business Centre, Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta.

 

[Harry_BKK]

EM bites again

When in doubt about a UKGC license or to look for sister sites you can always check here:

You do not have permission to view link Log in or register now.

To the OP: The UKGC regulations are such that if you exclude from a site within a group (in your case EveryMatrix) then you are to be excluded from all sister sites. Unfortunately, EM has still no procedure in place to pick this up when you register. It only happens when you try to withdraw.

Withholding winnings is according to the UKGC regulations but they should return your deposits.

 

[brianmon]

EM bites again

When in doubt about a UKGC license or to look for sister sites you can always check here:

You do not have permission to view link Log in or register now.

To the OP: The UKGC regulations are such that if you exclude from a site within a group (in your case EveryMatrix) then you are to be excluded from all sister sites. Unfortunately, EM has still no procedure in place to pick this up when you register. It only happens when you try to withdraw.

Withholding winnings is according to the UKGC regulations but they should return your deposits.

BUT.... They haven't even bothered to update their website to say they even have a UKGC license now. So why would anyone even think of doing that ??

 

[Harry_BKK]

BUT.... They haven't even bothered to update their website to say they even have a UKGC license now. So why would anyone even think of doing that ??

Very sloppy indeed Brian. CM's review mentions the UKGC license, you can find in the UKGC search but nothing, nada on the site itself. Very misleading!

 

[worldlad]

Once again certain users on here come running to defend and protect these casino's. For goodness sake the Casino in question also has a huge responsibility to protect and safeguard the player who in some cases maybe seriously ill if he is suffering from compulsive behaviour towards gambling, having proper identification software in place like what the majority of responsible casino owners have. They are more than happy to take his or her deposits but oh when it's payout time they start playing there sick little mind games, this really does need to stop because the only guilty party around here is the casino management.

If the user has tried to deceive the casino by giving false information I understand and that's wrong in this case you should not receive winnings nor deposits refunded.

If this company are unwilling to invest properly into safeguarding software and identity checking then I suggest they should allow him to withdraw his winnings and move on.

If you don't get your winnings contact your bank and do a chargeback on all deposits and explain that any safeguarding checks had not taken place and they should not have approved your deposits or allowed you to open your account and that you was not aware the site in question was owned by a group of sites. While your at it make a formal complaint to whoever the licensing authority or gambling commission they are linked with.

Alternatively take court proceedings and allow the judge to decide who should take responsibility here. At the end of the day you have self excluded which means you are vulnerable and at risk from mental self harming through no fault of your own, if you are on any medication or receiving any support under mental health services put all this to the judge as well.

Good luck and don't let them get away with it.

 

[The Dude]

If you don't get your winnings contact your bank and do a chargeback on all deposits and explain that any safeguarding checks had not taken place and they should not have approved your deposits or allowed you to open your account and that you was not aware the site in question was owned by a group of sites. While your at it make a formal complaint to whoever the licensing authority or gambling commission they are linked with...

Sorry, but that is fraud. And advising people to do so is violating our forum rules. Please do not do that in the future.

Doing so, you can find yourself in court. Their terms and conditions cover most of all of these situations.

 

[Simmo!]

I recently signed up to Codeta without realising they were EM. I was a few K down when I realised, so I stopped and contacted them as I had SE'd at more than one EM casino before. I asked them to contact EM and clarify that I wouldn't have problems when I came to cash out. They then asked for ID and came back to me saying I was good to play so I think EM may have finally changed their policy. Worth checking.

 

[Roderick1702]

Witholding Funds is acceptable is it?

Within the terms of their self -exclusion??? what utter nonsense.

They own sophisticated software but they are unable to prevent me from registering with their casino. Why because they cannot be bothered. It seems a lot of people on the side of the casino rather than taking a neutral stance, I find that interesting, no intriguing.

They accepted the bets by allowing me to play. In terms of fair play I expect the bets to be honoured win or lose.

No lose and casino wins or win and casino wins.

Given the thousands they are generating they cannot return winnings fairly won at their tables? They willingly took my thousands at Jet Bull!

Do any other members have examples of this casino returning their losses. If I had lost my original stake would t have been returned? Of course not.

Have Codeta subsequently installed software to prevent this from happening again? Of course not.

How can it be legitimate to withhold 2888 pounds sterling and colleagues on here think that is acceptable? Please what has happened to the notion of fair play.

 

[Tirilej]

I recently signed up to Codeta without realising they were EM. I was a few K down when I realised, so I stopped and contacted them as I had SE'd at more than one EM casino before. I asked them to contact EM and clarify that I wouldn't have problems when I came to cash out. They then asked for ID and came back to me saying I was good to play so I think EM may have finally changed their policy. Worth checking.

Are they even allowed to change their policy since you are in uk and it is about their license.
Doesn't it depend on what reason you give for doing it, and did you really SE and not just closed your account?
It sounds strange to me.

 

[Roderick1702]

mark twain

Hi Roderick, and welcome to the forum.

Sorry to hear of your woes at Codeta, but self exclusion is a really serious issue. If you had self excluded from one casino - that's pretty much it. You admitted to having a gambling problem and you should not have been playing. I've noticed you've submitted a PAB on his - we'll take a look at this, but I can't promise anything.

perhaps a more apt quotation from mark twain might be: " to a man with a hammer, everything looks like a nail".... It all seems somewhat one sided coach!

 

[Roderick1702]

Really Helpful

I recently signed up to Codeta without realising they were EM. I was a few K down when I realised, so I stopped and contacted them as I had SE'd at more than one EM casino before. I asked them to contact EM and clarify that I wouldn't have problems when I came to cash out. They then asked for ID and came back to me saying I was good to play so I think EM may have finally changed their policy. Worth checking.

It is interesting that they seem to be inconsistent in their approach!

 

[Simmo!]

...and did you really SE and not just closed your account?

I always ask for "my account to be closed". I wonder if that is the difference then. Thrills and SuperLenny say "Your account is inactive" while CasinoFloor says "Your account has been blocked" fwiw. I'll dig around and see if I have any emails.

 

[Tirilej]

I always ask for "my account to be closed". I wonder if that is the difference then. Thrills and SuperLenny say "Your account is inactive" while CasinoFloor says "Your account has been blocked" fwiw. I'll dig around and see if I have any emails.

Then it's a totally different thing. You have closed your account, not SE'd.
Don't ever do it automaticly because then it's automaticly an SE if it doesn't say TAB for a shorter time.

Also there are some who consider a closed account if you mention a time limit as a Self exclusion.
It's simply a mess

 

[The Dude]

Admin warning

perhaps a more apt quotation from mark twain might be: " to a man with a hammer, everything looks like a nail".... It all seems somewhat one sided coach!

Dis me one more time and see what happens. I said we would look into this - one more out of line remark and your PAB will hit the bin.

Self exclusion cases are rife with fraud; there have been bucket loads of issues concerning fraud and SE. Some ADRs will not touch SE cases, we on the other hand will.

My advice to you is to stop commenting on your complaint (as per the PAB instructions), and let us look into this. Thank you.

 

[miso]

From Next casino terms.

32.3 Self-exclusion - Should you need to take a break from gambling, we provide a self-exclusion facility by contacting Support on support@Nextcasino.com. Self-exclusion means that your account will remain closed for a minimum period of 7 days to a maximum period of 1 year, and will not be reactivated under any circumstances during the exclusion period. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting Support at support@Nextcasino.com stating your reasons and you will be permanently blocked with immediate effect.

To the OP, if you have self-excluded yourself for a certain period at a different casino and started playing at Codeta after that period of time has passed, then I think you should be paid. If you have self-excluded permanently, then I'm afraid the casino is acting accordingly.

 

[Harry_BKK]

Within the terms of their self -exclusion??? what utter nonsense.

They own sophisticated software but they are unable to prevent me from registering with their casino. Why because they cannot be bothered. It seems a lot of people on the side of the casino rather than taking a neutral stance, I find that interesting, no intriguing.

They accepted the bets by allowing me to play. In terms of fair play I expect the bets to be honoured win or lose.

No lose and casino wins or win and casino wins.

Given the thousands they are generating they cannot return winnings fairly won at their tables? They willingly took my thousands at Jet Bull!

Do any other members have examples of this casino returning their losses. If I had lost my original stake would t have been returned? Of course not.

Have Codeta subsequently installed software to prevent this from happening again? Of course not.

How can it be legitimate to withhold 2888 pounds sterling and colleagues on here think that is acceptable? Please what has happened to the notion of fair play.

The UKGC is actually pretty clear on this --> If a player has SE'ed on a sister site but he manages to open a new account at one of the sites then his account at the new site should be blocked asap, bets voided and the balance returned to the original amount as if the bets never happened. No if's or but's.

However, the UKGC is not clear --> on whether the funds have to be returned to the player as in their view it is encouraging a problem player to open more accounts as it will be risk free gambling, although he can't win but he could then always claim his deposits back.

Hence, why this SE business has become a total mess full of fraudsters and abusers. Deposit and lose, claim the deposits back citing the SE. Deposit and win, get the winnings denied and then go on a rampage through online forums trying to twist the arms of the casino managers to pay the winnings. In the utmost cases the deposits are returned, nothing more.

In essence, free gambling and a lot of trouble for everyone involved. We had stories here in the past few years, you wouldn't believe it! Doing the "i didn't know they were related" stunt has been used gazillions of times. You won't stand a chance unless you can clearly prove that you did not have any knowledge.

Since the UKGC has an easy, accessible-to-everyone search page for licenses it is simple for everyone with a little gambling experience to find out who the related sites are. It took me 5 seconds! And you come across as a very experienced gambler, hence, you should have done your due diligence before committing your hard or not hard earned money to the site, especially when you have previously SE'ed.

 

[worldlad]

Sorry, but that is fraud. And advising people to do so is violating our forum rules. Please do not do that in the future.

Doing so, you can find yourself in court. Their terms and conditions cover most of all of these situations.

It's not fraud! A charge means they will investigate both sides of the argument and will follow Visa or Mastercard's chargeback rules, relevant banking regulations and applicable banking laws. It's not for you or me to simply say it's fraud it's for the bank to conduct a full and proper investigation and if the bank decides to take customers side he will be refunded in full.

The casino might back down the minute the investigation starts.

If however the bank refuses to take the customers side and instead takes the casinos side, he can then file a case with the banking ombudsman.

I'm putting money down he will will and in most cases banks tend to take the customers side.

 

[brianmon]

Since the UKGC has an easy, accessible-to-everyone search page for licenses it is simple for everyone with a little gambling experience to find out who the related sites are. It took me 5 seconds! And you come across as a very experienced gambler, hence, you should have done your due diligence before committing your hard or not hard earned money to the site, especially when you have previously SE'ed.

Even though Codeta DO NOT mention ANYWHERE on their website that they have a UKGC license ?????????????????

WHY WOULD ANYONE search the UKGC website for a casino which doesn't even say it has a UKGC license ??????????????

 

[Harry_BKK]

It's not fraud! A charge means they will investigate both sides of the argument and will follow Visa or Mastercard's chargeback rules, relevant banking regulations and applicable banking laws. It's not for you or me to simply say it's fraud it's for the bank to conduct a full and proper investigation and if the bank decides to take customers side he will be refunded in full.

The casino might back down the minute the investigation starts.

If however the bank refuses to take the customers side and instead takes the casinos side, he can then file a case with the banking ombudsman.

I'm putting money down he will will and in most cases banks tend to take the customers side.

It is not fraud when the charges where not legitimate, e.g. casino has double debited or similar

It is fraud if the player has authorized the charges.

BTW, why are you so ANTI-casino??? Any personal problems?

 

[brianmon]

From Next casino terms.

32.3 Self-exclusion - Should you need to take a break from gambling, we provide a self-exclusion facility by contacting Support on support@Nextcasino.com. Self-exclusion means that your account will remain closed for a minimum period of 7 days to a maximum period of 1 year, and will not be reactivated under any circumstances during the exclusion period. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting Support at support@Nextcasino.com stating your reasons and you will be permanently blocked with immediate effect.

To the OP, if you have self-excluded yourself for a certain period at a different casino and started playing at Codeta after that period of time has passed, then I think you should be paid. If you have self-excluded permanently, then I'm afraid the casino is acting accordingly.

FROM NEXT CASINO TERMS

Now find that clause in the Codeta Terms...............

 

[Harry_BKK]

Even though Codeta DO NOT mention ANYWHERE on their website that they have a UKGC license ?????????????????

WHY WOULD ANYONE search the UKGC website for a casino which doesn't even say it has a UKGC license ??????????????

Come on Brian.... a player who has probably SE'd at quite a few places and sees EveryMatrix knows that most, if not all sites have UKGC licenses. And he also knows he would run into problems when trying to withdraw. A quick check with LiveChat before registering or on the UKGC site would have made sure that he can get his winnings.

Why are people so careless throwing money at a casino when they are not sure if they will be paid?? Let it be a complete newbie and i understand. But seasoned gamblers, no, no! They know exactly what they are doing!

 

[Harry_BKK]

FROM NEXT CASINO TERMS

Now find that clause in the Codeta Terms...............

Codeta T&C's

29.3 Self-exclusion – If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting support@codeta.com. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 6 months. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address.

I don't want to appear like i am defending Codeta, but this SE shite has been too much abused by both sides, gamblers and casinos.