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Hello from Malta

Discussion in 'Introduce yourself! (New Members)' started by casinoggadmin, Dec 10, 2013.

    Dec 10, 2013
  1. casinoggadmin

    casinoggadmin Dormant account

    Occupation:
    Customer Care Representative
    Location:
    Malta
    Hello,

    I am new here and I would like to introduce myself on Casinomeister (I am not sure whether I am posting in the correct section). My name is Daniela and I represent Casino Golden Glory.

    Do not hesitate to contact me if you have any questions or issues, I will be more than happy to help you.

    You can either contact me with a private message here or by email on This email is not visible to you.

    Thanks everyone.

    Daniela
    Casino-GoldenGlory
    Hello from Malta: GG Logo + Name Green Background Small.jpg,Dec 10, 2013
     
  2. Dec 10, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    1 person likes this.
  4. Dec 10, 2013
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    4 reasons not to play there:

    4.16 Prior to any withdrawal of the winnings, the customer’s game play will be reviewed for any irregular betting patterns in the interest of fair gaming., hedge betting, even money bets, in order to meet bonus wagering requirements will be considered as irregular betting, wher Betting behavior such as, but not limited to, low margin betse the Provider reserves the right to refuse the withdrawal and/or void all winnings.

    4.10 The Provider may cease to provide the Services or withhold payment to certain users or to users paying with certain credit/debit cards.

    4.11 Under no circumstances shall the Provider be liable for any unauthorized use of credit/debit cards, irrespective of whether or not the credit/debit cards were reported stolen.

    4.22 The maximum withdrawal limit per player without a prior arrangement with the Provider per twenty four hour period is €2,000.00 (EUR) and per week is €4,000.00 (EUR).

    :rolleyes::rolleyes:
     
    1 person likes this.
  6. Dec 10, 2013
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The name does not exactly give the best first impression.

    I tried the slot "cashanova", and my reaction is mixed. Nice sound effects and animation, but a lack of basic information on display to the player, such as a free spin counter during the free spins round, and everything being in "coins", making it hard to relate the bets and payouts to actual money.

    The reason I chose this slot is that it bears the same name as a well known Microgaming slot, but it turns out the name is all they have in common, yours is a completely different game (this is actually a GOOD thing).

    The casino itself is licensed in Curacao, and I have never heard of the software it uses. Curacao is not the best licensing jurisdiction to inspire confidence among players in a new casino and new software.

    The next step would be to put the terms and conditions under a microscope.
     
    1 person likes this.
  8. Dec 10, 2013
  9. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Dun, whats wrong with 4.16 besides the semi-vagueness and spelling? im asking in earnest - just a usual no APs allowed clause, less specific, as far as i can see. What am i missing?
     
  10. Dec 10, 2013
  11. casinoggadmin

    casinoggadmin Dormant account

    Occupation:
    Customer Care Representative
    Location:
    Malta
    Hi dunover,

    I cannot understand your post's title as 4 reasons not to play at our casino, since the terms and conditions listed on our page are there to safeguard both the players and the casino! Our casino is one of the safest on the web since our security standards are very high. None of our players have ever complained of that.

    4.16 Prior to any withdrawal of the winnings, the customer’s game play will be reviewed for any irregular betting patterns in the interest of fair gaming. Betting behavior such as, but not limited to, low margin bets, hedge betting, even money bets, in order to meet bonus wagering requirements will be considered as irregular betting, where the Provider reserves the right to refuse the withdrawal and/or void all winnings.
    As explained in this sentence we do so in the interest of FAIR GAMING, if your winnings result from regular gaming we will pay you

    4.10 The Provider may cease to provide the Services or withhold payment to certain users or to users paying with certain credit/debit cards.
    We have had some problems with certain cards (especially with very slow payouts) which we decided to stop. I cannot see anything wrong with that!

    4.11 Under no circumstances shall the Provider be liable for any unauthorized use of credit/debit cards, irrespective of whether or not the credit/debit cards were reported stolen.
    It is the player's responsibility to take care of his/her card. Our security measures prevent from players depositing when there is a mismatch of information between account details and card details. This has proved to be a very effective security measure and we never had any reports of misues of cards

    4.22 The maximum withdrawal limit per player without a prior arrangement with the Provider per twenty four hour period is €2,000.00 (EUR) and per week is €4,000.00 (EUR).
    This limit applies to newly registered players. VIP players have higher deposit/payout limits
     
  12. Dec 10, 2013
  13. casinoggadmin

    casinoggadmin Dormant account

    Occupation:
    Customer Care Representative
    Location:
    Malta
    Hi vinylweatherman,

    Thanks for your reply and for your feedback. We run on The Art of Games software and even though we are licensed in Curaçao we operate from Malta and all our funding processors are European, which implies a very high standard of security. Should you have any questions regarding our Terms and Conditions, do not hesitate to contact me :)
     
  14. Dec 10, 2013
  15. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    These bonus rules are quite bad. You can basically cancel any persons winnings with a sprit of a bonus term:

    "Prior to any payout of the winnings and in the interest of fair gaming, a customer’s gameplay will be reviewed for any irregular wagering (betting) patterns. Wagering (betting) behavior such as, but not limited to, low margin bets, hedge betting, even money bets which are targeting at fulfilling the necessary bonus/promotion requirements, will be considered by The Casino as irregular wagering (betting), where The Casino reserves the right to remove the redeemed bonus/promotion, refuse the payout and/or void the winnings.

    Prior to any payout of the winnings and in the interest of fair gaming, The Casino reserves the right to review game logs and transaction records. If, upon such review, it appears that a player is participating in strategies which The Casino, in its sole discretion, deems to be abusive, The Casino reserves the right to remove the redeemed bonus/promotion, refuse the payout and/or void the winnings.

    The Casino, in its sole discretion, reserves the right to remove/cancel any bonuses/promotions, refuse the payouts, void the winnings and/or suspend/ban player accounts displaying any abusive behavior."

    It was also quite hard to find the bonus terms.
     
    2 people like this.
  16. Dec 10, 2013
  17. casinoggadmin

    casinoggadmin Dormant account

    Occupation:
    Customer Care Representative
    Location:
    Malta
    Until now we never cancelled anyone's bonuses. Why is everyone so negative in here?!

    We offer very generous bonuses to all our customers and it is important to note that WAGERING ONLY APPLIES TO THE BONUS. Lots of casinos out there apply wagering on the client's deposits as well and we never do that. We believe that bonuses are there to increase your chance of winning and not as a trap.

    The bonus terms can be found from the promotions page, but thanks SirWegs for your feedback - we will put more links for the bonus terms to be more accessible.
     
    1 person likes this.
  18. Dec 10, 2013
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Terms like low margin betting without a definition of what it is are vague enough Restrict bet size, either by a percentage based on the original deposit, or bonus, or deposit plus bonus, weight your game play playthrough. Prohibit betting on both red and black, or more than 40T of a roulette table, or 10 percent for all I care. But be specific.

    If you don't like the style of a player, pay him his winnings, ban him from bonuses or show him the door.

    That's what's wrong with that term Igor. Clarity.

    It's easy enough to prohibit all but slot play from a SUB also. Unless I'm unaware of a way to "play low margin", a relative term.

    I'm answering that since Igor asked.

    Welcome to CM. Let the gal get her coat off, go introduce herself to the host, and get a drink in his hand before we drive her away.

    She's representing a casino offering a brand of software I'm not familiar with.

    If she's come to learn from us, there's a lot to learn, and a lot of good people will help you work on having a great casino.

    We don't always get casino managers on board.

    This is the welcome thread, let Daniela get an I-Rep tag and start a thread about the brand.
     
    5 people like this.
  20. Dec 10, 2013
  21. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Yes fair enough. the vagueness of it could scare off a user.

    Danielle, you'll get to learn the crowd here isn't negative. They just really, really know their way around casinos. While you look at business and say "we would never do that" the guys & gals (like jasmine above) have been burnt, read some outlandish horror stories and really look at what you *can* do, even though you know you wouldn't.

    I personally don't see the terms as bad, it's pretty default AP protection clause, but you would generate more trust if you didn't use discretionary clauses (at casinos sole discretion) that allow you to do what you like (even though you never would) irregardless of player genuinity and rights. Just 2 pence colleague to colleague :)

    Stick around, your property will become better for it, i guarantee it.

    Welcome aboard!! :)
     
    2 people like this.
  22. Dec 10, 2013
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK I'll highlight what I don't like about those terms:

    4.16 may sound generic to some, but yes it's vague and should state exclusively playing hedge bets/evens bets. This term as it is leaves the chance of a player making 1000 bets and making 50 at evens having his/her winnings confiscated at the whim of the casino.

    4.10 Then BAR the use of those cards, otherwise should somebody win you can then use their deposit method as an excuse not to pay them, as that reads.

    4.11 A ridiculous term, as if a card is stolen and reported by the holder, the transactions made illegally would be reversed by the card company anyway, and you would be liable in most countries for the reversal of your payments received from them if reported stolen. Check out Clause 75. It depends on your definition of liability - do you mean absolve yourself of any responsibility for the act committed by a third party fraudster OR financially to the card company? The first is fine, the second depends of where the card is issued from.

    4.22 I'll rewrite that for you - "If you are a small depositor and get lucky and win several thousand, we will do all we can to delay your cash out in order to get you to reverse it and play it back via the tiny cashout limit we have imposed upon you. Should you be a VIP who has previously staked and lost considerable sums, we will at our discretion increase the limit if it leaves us up overall."
     
    2 people like this.
  24. Dec 16, 2013
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So why not get a license from Malta and keep it simple:confused:

    This odd arrangement looks like a high standard of ducking and diving, rather than of security.

    Now we can wonder WHY you haven't gone for the obvious, if still just as worthless, LGA license. Having to wonder does not give a good first impression. There has to be a reason for taking the more complicated route, rather than the simple one.
     
  26. Dec 16, 2013
  27. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Hi Daniela! :)

    I checked your casino and the owner (Dial Invest International N.V.) seem to own all these casinos:

    Douro Casino
    Online Vegas Casino
    Power Jackpot Casino
    VIP Power Lounge
    Brits Casino
    Casino Golden Glory
    Casino Rubis
    Casino Sports Club
    CasinoLEB.com
    Classic Jackpot
    Fruits 4 Real
    Fury Casino
    Gladiator Casino
    Gold Ranch Casino
    PowerJackpot
    Reality Online Casino
    The Player Lounge
    Vegas Play Casino

    Are all those your sister casinos? Also, I noticed that you don't have phone support, all these casinos seem to have the same type of support helpdesk page where affiliates and players can submit their questions.

    But you don't seem to have any affiliate program? :confused: The other casinos in the group have xxhttp://www.casinoincome.com/

    So where do you get your traffic from?
     
    1 person likes this.
  28. Dec 17, 2013
  29. WinSlot

    WinSlot Dormant account

    Occupation:
    computer
    Location:
    SlotLand
    a couple of questions

    Hi casinoggadmin,

    I just have a couple of questions for you:

    1) I am curious to know why your casino has copied or is extremely similar to the logo of Club Gold Casino.

    2) Also, which authority exactly are you licensed by in Curacao? I understand there are numerous licensing authorities there and the logo on your website is not sufficiently informative, nor is it a verifiable seal.

    3) Finally, please explain how you are legally hosted in Malta without holding a license to operate there from the LGA.

    I would have a bunch of other questions too but I would feel more confident knowing these answers first!

    Thanks in advance Daniela and welcome!
     
  30. Dec 17, 2013
  31. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    I will try and cut you some slack but Casinomeister is full of seasoned and experienced players who are very weary.

    I do have a few questions myself, You have RNG, Payout Percent, and a Licensing logo on the bottom of your webpage yet none of these are clickable to the reports or information which does not look good, they are simple .png images. What is the casinos licensing number? Is it under a master license?

    :confused:

    Your bonuses may only be 20x bonus but they are phantom and you cannot even play half of the slots at 100% contribution, why is this?
     
  32. Dec 17, 2013
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I noticed that too - glad I'm not the only one!

    So far, everything I've read here about this casino seems a bit dodgy.
    I personally wont be getting my barge pole out...

    KK
     
  34. Dec 17, 2013
  35. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    My answer to that would be cos I don't have a money tree in my backyard from where i can pluck and keep depositing away without worrying about bonuses and cashouts!

    Before getting on to this site, I've really burnt many $$ at places which looked nice and promised the stars and the moon.....have found the information and discussions regarding the reputed/rogue casinos 100% correct so far....
     

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