New Casino Rep Hello from BC.GAME – Official Representative

[BcgameGlobal]

I

@BcgameGlobal You still here ??

If you’d like, feel free to DM me anytime.

I’m here primarily to help resolve existing issues and assist where needed. While re-engagement isn’t directly part of my role, I’m still happy to guide you through the KYC process or help escalate it properly so you can get verified without relying solely on the automated system.

Just let me know

 

[dwipp31]

Hi @BcgameGlobal , I have an issue with affiliate level up reward's. Can I DM you regarding my issue ? Thanks .

 

[oant]

Just wanted to see if you'd be up to shamelessly lie on here as well.

I lost around $8k on BC Game from Dec 3 to Dec 7 last year, with a $10 loss limit and a $20 wager limit active. They initially offered me a $500 bug bounty reward for reporting the issue, then started coming up with the most absurd and borderline insane excuses and lies. I find it difficult to even list everything they attempted to use as excuses, but I'll list some just so you can have a laugh. In sparse order, they said:

- That they won't refund the loss because even if the limits didn't work I was aware I set them, so why did I play anyway?
- When exposed publicly, they attempted to say I lost everything in 15 minutes, which is exactly the amount of time it takes for their limits to turn on.
- At some point even attempted to say that 'deposits are not losses', still not sure what they meant, maybe they were trying to say I deposited and never played? No idea.

All this bs aside, here's them confirming when I activated the limits

And

You do not have permission to view link Log in or register now.

(provided by them, since they wiped it from my account) where you can see basically all losses happening after the limits were activated. This is as hard a proof as there can be. They will relentlessly lie in everyone's face, they will attempt to tell the most absurd stories, so whatever this guy will answer here won't really surprise me.

They somehow managed to get my AskGamblers complaint closed by just providing that bet history and nothing else, which by itself raises some questions about what they might have done.
The rep from Casino Guru has exposed some of their BS so I'm curious how they're gonna handle that.

To make this worse, they were fully aware of the limits not working, as can be seen from complaints about the very same thing from 4-5 months before it happened to me, but they decided to keep the limits broken because they were clearly gaining from it.

Just posting to expose them, I doubt people as scummy as this will ever change or own up to their scams.

 

[BcgameGlobal]

Just wanted to see if you'd be up to shamelessly lie on here as well.

I lost around $8k on BC Game from Dec 3 to Dec 7 last year, with a $10 loss limit and a $20 wager limit active. They initially offered me a $500 bug bounty reward for reporting the issue, then started coming up with the most absurd and borderline insane excuses and lies. I find it difficult to even list everything they attempted to use as excuses, but I'll list some just so you can have a laugh. In sparse order, they said:

- That they won't refund the loss because even if the limits didn't work I was aware I set them, so why did I play anyway?
- When exposed publicly, they attempted to say I lost everything in 15 minutes, which is exactly the amount of time it takes for their limits to turn on.
- At some point even attempted to say that 'deposits are not losses', still not sure what they meant, maybe they were trying to say I deposited and never played? No idea.

All this bs aside, here's them confirming when I activated the limits

View attachment 220185

And

You do not have permission to view link Log in or register now.

(provided by them, since they wiped it from my account) where you can see basically all losses happening after the limits were activated. This is as hard a proof as there can be. They will relentlessly lie in everyone's face, they will attempt to tell the most absurd stories, so whatever this guy will answer here won't really surprise me.

They somehow managed to get my AskGamblers complaint closed by just providing that bet history and nothing else, which by itself raises some questions about what they might have done.
The rep from Casino Guru has exposed some of their BS so I'm curious how they're gonna handle that.

To make this worse, they were fully aware of the limits not working, as can be seen from complaints about the very same thing from 4-5 months before it happened to me, but they decided to keep the limits broken because they were clearly gaining from it.

Just posting to expose them, I doubt people as scummy as this will ever change or own up to their scams.

You only set your betting limits twice on December 3rd, and then continued betting at an extremely high rate—we mean approximately once every 0.3 seconds. This is not normal casual gaming, and it clearly continued for a considerable period without interruption.

Meanwhile, you are now demanding that we assume responsibility for your betting over the following days. This is simply not how responsible betting tools operate—neither on our platform nor anywhere else in the industry. These limits are time-based, require your voluntary adherence, and are clearly stated in the rules to be reset the following day. They do not cover unlimited future activity.

Even so, we intervened and, out of good faith, offered you 500 BCD.

Your betting history has been published on AskGamblers, which you have acknowledged. Therefore, there is no dispute about what actually happened—only a disagreement about liability.

You are perfectly free to share your experience wherever you wish; that is your right. But for us, the facts are clear, and our position remains unchanged.

 

[oant]

You only set your betting limits twice on December 3rd, and then continued betting at an extremely high rate—we mean approximately once every 0.3 seconds. This is not normal casual gaming, and it clearly continued for a considerable period without interruption.

Meanwhile, you are now demanding that we assume responsibility for your betting over the following days. This is simply not how responsible betting tools operate—neither on our platform nor anywhere else in the industry. These limits are time-based, require your voluntary adherence, and are clearly stated in the rules to be reset the following day. They do not cover unlimited future activity.

Even so, we intervened and, out of good faith, offered you 500 BCD.

Your betting history has been published on AskGamblers, which you have acknowledged. Therefore, there is no dispute about what actually happened—only a disagreement about liability.

You are perfectly free to share your experience wherever you wish; that is your right. But for us, the facts are clear, and our position remains unchanged.

I truly understand that you are challenged when it comes to logic, but 'you only set your betting limits twice on December 3rd' and 'then continued betting at an extremely high rate' (it's slots, not blackjack or other live stuff, do you usually see people wait a few minutes between each spin? and it's over 2 days in a 4 days span, not your infamous 15 minutes) don't really work together, you understand that right? Like basic logic in homo sapiens language:
me set limit -> limit work -> me cant play
me set limit -> limit not work -> 'continued betting at an extremely high rate'

'Reset the following day' means that if I fill the $10 loss it gets back to $0 after 24 hours (and let me be clear, over $8k in losses neither the $10 loss limit or the $20 wager one ever activated), not that they get removed the following day. Not sure if this is yet another absurdity you're trying to push, or actual ignorance about how your own tool works.


You'd literally be better off just admitting you've scammed people and just don't want to refund instead of continuing to look this insane.

 

[BcgameGlobal]

I truly understand that you are challenged when it comes to logic, but 'you only set your betting limits twice on December 3rd' and 'then continued betting at an extremely high rate' (it's slots, not blackjack or other live stuff, do you usually see people wait a few minutes between each spin? and it's over 2 days in a 4 days span, not your infamous 15 minutes) don't really work together, you understand that right? Like basic logic in homo sapiens language:
me set limit -> limit work -> me cant play
me set limit -> limit not work -> 'continued betting at an extremely high rate'

'Reset the following day' means that if I fill the $10 loss it gets back to $0 after 24 hours (and let me be clear, over $8k in losses neither the $10 loss limit or the $20 wager one ever activated), not that they get removed the following day. Not sure if this is yet another absurdity you're trying to push, or actual ignorance about how your own tool works.


You'd literally be better off just admitting you've scammed people and just don't want to refund instead of continuing to look this insane.

From the very beginning, after you upgraded to the arbitration platform, you've been using deposit records to argue that the gambling limit system is malfunctioning, sending numerous screenshots. However, none of these are linked to specific bets or timestamps, forcing us to spend extra time verifying the information before we can begin a formal review.

Regarding the betting itself—we have retrieved and verified the complete records. The records are consistent and have been provided to you. Repeatedly claiming the system is "malfunctioning" or that we are "lying" does not change the facts shown by the data.

We have conducted a thorough review on our side, and the findings remain unchanged. You can publicly disclose the betting records I provided to you at any time, as well as the time I found your gambling limit settings on public platforms.

 

[oant]

...

I love that you're willing to ridicule yourself on here as well so every can see what I meant.

This guy saying 'you've been using deposit records to argue that the gambling limit system is malfunctioning, sending numerous screenshots' is what I meant before when I said 'At some point they even attempted to say that 'deposits are not losses'. Too bad that then they provided the bet history themselves showing all the losses, with timestamps.

'none of these are linked to specific bets or timestamps,' ->

You do not have permission to view link Log in or register now.

These are the times I set the limits (said by yourself):
Loss limit ($10) set time: 2025-12-03 00:01:00
Wager limit ($20) set time: 2025-12-03 04:34:35

Check both, you'll see basically all bets and losses, with timestamps, happened after. Once again, these are pure facts. Not assumptions or opinions.

I truly hope your lack of understanding and conviction that what you're saying somehow defends your scamming org is a facade and behind the screen you know very well what they did, otherwise you should get tested.

Now watch this dude come up with another completely nonsense reply that doesn't address the crystal clear facts with proofs provided by the casino itself.

You can publicly disclose the betting records I provided to you at any time, as well as the time I found your gambling limit settings on public platforms.

I literally already did in the post above, you still don't understand that they prove me right, not you, lmfao

 

[BcgameGlobal]

I love that you're willing to ridicule yourself on here as well so every can see what I meant.

This guy saying 'you've been using deposit records to argue that the gambling limit system is malfunctioning, sending numerous screenshots' is what I meant before when I said 'At some point they even attempted to say that 'deposits are not losses'. Too bad that then they provided the bet history themselves showing all the losses, with timestamps.

'none of these are linked to specific bets or timestamps,' ->

You do not have permission to view link Log in or register now.

These are the times I set the limits (said by yourself):
Loss limit ($10) set time: 2025-12-03 00:01:00
Wager limit ($20) set time: 2025-12-03 04:34:35

Check both, you'll see basically all bets and losses, with timestamps, happened after. Once again, these are pure facts. Not assumptions or opinions.

I truly hope your lack of understanding and conviction that what you're saying somehow defends your scamming org is a facade and behind the screen you know very well what they did, otherwise you should get tested.

Now watch this dude come up with another completely nonsense reply that doesn't address the crystal clear facts with proofs provided by the casino itself.



I literally already did in the post above, you still don't understand that they prove me right, not you, lmfao

In our view, you never seemed to intend to resolve this issue.

From the outset, you deliberately avoided providing clear betting details or timestamps, instead repeatedly mentioning deposit records. Much of your information is emotional and lacks verifiable factual information. Lengthy explanations are useless without crucial details.

You have also repeatedly ignored the fact that you received 500 BCD as a gesture of goodwill, as if it never happened.

Therefore, we seriously question your motivation to continue discussing this matter publicly. Despite your failure to provide clear information, we have spent considerable time reconstructing your transaction history. You were already aware of your betting records and limit settings, and we have published them on other platforms. You are free to share this information.

We will no longer dedicate resources to addressing these vague claims.

If you feel that adding an extra line after each reply makes you feel victorious, you can do so—but it doesn't change the facts.

This will be our final response to this matter.

 

[oant]

In our view, you never seemed to intend to resolve this issue.

From the outset, you deliberately avoided providing clear betting details or timestamps, instead repeatedly mentioning deposit records. Much of your information is emotional and lacks verifiable factual information. Lengthy explanations are useless without crucial details.

You have also repeatedly ignored the fact that you received 500 BCD as a gesture of goodwill, as if it never happened.

Therefore, we seriously question your motivation to continue discussing this matter publicly. Despite your failure to provide clear information, we have spent considerable time reconstructing your transaction history. You were already aware of your betting records and limit settings, and we have published them on other platforms. You are free to share this information.

We will no longer dedicate resources to addressing these vague claims.

If you feel that adding an extra line after each reply makes you feel victorious, you can do so—but it doesn't change the facts.

This will be our final response to this matter.

Do you people understand what I mean when I say that they only reply nonsense, never address claim and use absurd excuses?

'You have also repeatedly ignored the fact that you received 500 BCD as a gesture of goodwill, as if it never happened.'

I mention this in all posts as it is proof you admitted your wrongdoing. Important to note that the 500BCD was given as a 'Bug bounty' (exact wording used by their vip manager) not as a 'gesture of goodwill'. They are used to lying and changing wording often so don't be surprised by this.

From the outset, you deliberately avoided providing clear betting details or timestamps, instead repeatedly mentioning deposit records. Much of your information is emotional and lacks verifiable factual information. Lengthy explanations are useless without crucial details.

I quite literally just posted the bet history with timestamps, hard proof that all losses happened after limits were set. Will you ever address this or keep spewing nonsense? What's emotional of my information? Do you understand that the only needed documents to prove your scam was provided by you right? Can you understand that confirming the time I set the limits, then showing my records where all losses happened after, is proof in my favour, not yours?

Despite your failure to provide clear information, we have spent considerable time reconstructing your transaction history. You were already aware of your betting records and limit settings, and we have published them on other platforms. You are free to share this information.

Once again, I already did as it is hard proof of everything I said.

We will no longer dedicate resources to addressing these vague claims.

See people, this is what's borderline ragebait to me. They answer clear, fact-based messages with vague, useless, nonsense or unrelated stuff and then they tell you this.

 

[SYPlayer95]

Ive seen other posts of loss limits not working as intended.

 

[oant]

Ive seen other posts of loss limits not working as intended.

they're fully aware of that, but as you can see above they like to ragebait and never address the issues or admit what they've done.

 

[dwipp31]

@BcgameGlobal

Can I mention my issue here ? I tried to DM you with my details but my messages failed to send . Thanks.

 

[Reelsoffun]

Ive seen other posts of loss limits not working as intended.

Yeah if you can’t trust a UKGC licensed casino, yes I’m looking at you sky vegas, then what hope is there for a non UK casino getting it right.

 

[maxd]

@oant , you’re being overly aggressive and borderline abusive toward the rep. Having read the Casinomeister Forum Rules you will recall that such behaviour will get you kicked to the curb. This has nothing to do with your case and everything to do with you respecting and complying with our Terms of Use.

To emphasise the importance of what I’m saying I am locking this thread: when I receive a statement from you via Private Message that you will respect and comply with the Forum Rules AND remain civil in your discussions with the rep I’ll be happy to unlock this thread and we can return to a discussion of your actual issues.

Be warned: ignore the Rules again and the ban hammer will be applied without further notice.

- Max

 

[maxd]

I am in receipt of the requested statement from @oant and we can now proceed.

- Max

 

[SYPlayer95]

@maxd Unless I've got this totally wrong. It appears to me that BC Games internal systems have failed hence the posts from oant.

We obviously cannot see all the evidence, but isn't that the point of a loss limit?

How can the player not be due back any loss past the limit set?

The posts from the rep are like a session in PM Q's.

 

[oant]

@maxd Unless I've got this totally wrong. It appears to me that BC Games internal systems have failed hence the posts from oant.

We obviously cannot see all the evidence, but isn't that the point of a loss limit?

How can the player not be due back any loss past the limit set?

The posts from the rep are like a session in PM Q's.

I didnt know what PMQ was until this post, I assume this is not a recommendation to watch any of it

As for your assumptions, that would be right, plus it's not only a $10 loss limit that failed but also a $20 wager limit, that was activated after the loss one. From the bet history you may see that the first losses (dec 3) happened with only the loss limit active, while the last ones (dec 7) with both active. Both never triggered at any point in time.

 

[maxd]

@oant , I know there were some issues with your PAB but in my experience that would be the best route to follow here as it allows everyone to cool off and work through the necessary processes step-by-step to come to some conclusion.

So, if your issue is not currently active elsewhere AND if you’re willing to suspend your public activity until we’ve finished helping you do you want to proceed with the PAB route here? Or, if you’re happy to take your chances here on the forums that’s fine too.

Let me know please.

- Max

 

[oant]

@oant , I know there were some issues with your PAB but in my experience that would be the best route to follow here as it allows everyone to cool off and work through the necessary processes step-by-step to come to some conclusion.

So, if your issue is not currently active elsewhere AND if you’re willing to suspend your public activity until we’ve finished helping you do you want to proceed with the PAB route here? Or, if you’re happy to take your chances here on the forums that’s fine too.

Let me know please.

- Max

I missed the 'Not active elsewhere' clause on the pab, my fault, shouldnt have opened it as there's a CG complaint open. Not sure how we can proceed in that case.

 

[maxd]

Yeah, you’ll see in the Player Arbitration Policies and Procedures that we don’t participate in “competitive arbitration” — meaning two different arbitrators trying to resolve things where that very process is hugely weakened by their competing efforts — so you have a choice:

1. cancel your CG complaint and then we can proceed, assuming there is no further activity here on the forums by you until we’re done.
2. let CG finish their work and we reevaluate the situation then; clauses in the PAB Rules may preclude us from getting involved at that point.
3. we simply return to our forum moderation role here and let you do as you wish with your case on the understanding that all this external activity very likely precludes future PAB efforts.

Your call, let us know your preference.

- Max

 

[oant]

Yeah, you’ll see in the Player Arbitration Policies and Procedures that we don’t participate in “competitive arbitration” — meaning two different arbitrators trying to resolve things where that very process is hugely weakened by their competing efforts — so you have a choice:

1. cancel your CG complaint and then we can proceed, assuming there is no further activity here on the forums by you until we’re done.
2. let CG finish their work and we reevaluate the situation then; clauses in the PAB Rules may preclude us from getting involved at that point.
3. we simply return to our forum moderation role here and let you do as you wish with your case on the understanding that all this external activity very likely precludes future PAB efforts.

Your call, let us know your preference.

- Max

What do you think is the best thing to do? The only reason I post about what they did is because they repeatedly said their decision is final and whatnot, so the only thing I have left is make what they've done public.

 

[SYPlayer95]

What do you think is the best thing to do? The only reason I post about what they did is because they repeatedly said their decision is final and whatnot, so the only thing I have left is make what they've done public.

I would personally do it here. There's a line of communication with the rep and BC Game seem to have a no reaction to complaints on CG.

 

[maxd]

What do you think is the best thing to do? The only reason I post about what they did is because they repeatedly said their decision is final and whatnot, so the only thing I have left is make what they've done public.

I’m afraid that decision is yours to make. FWIW we have a direct line of communication with the BCGame rep and they have stated their purpose is to “upgrade” their standing here on Casinomeister. In other words they’ll probably want to be cooperative is seeing this thing through, whichever way it goes. I can’t predict any more than that as I don’t know the case in detail yet, but the opportunity is there if you want it.

- Max

 

[Mr Wild]

What do you think is the best thing to do? The only reason I post about what they did is because they repeatedly said their decision is final and whatnot, so the only thing I have left is make what they've done public.

I think this is the appropriate place to raise it.

If there was a bug that allowed bets beyond the intended limits, they should refund all wagers placed after the issue occurred. Anything less would fall short of the standards expected from a responsible operator.

 

[Reelsoffun]

Anything less would fall short of the standards expected from a responsible operator.

Unless you’re sky vegas and then they just deny you ever had a limit at all.

 

[PeenyBunslinger]

How can the player not be due back any loss past the limit set?

If someone went a bit over their limit and then got in touch with support I'd be inclined to agree, but if I'm reading this complaint correctly, this person set a $10 loss limit then proceeded to lose $8k over several days before they got in touch with support?

This smacks of a calculated scheme to gamble risk free.

 

[oant]

If someone went a bit over their limit and then got in touch with support I'd be inclined to agree, but if I'm reading this complaint correctly, this person set a $10 loss limit then proceeded to lose $8k over several days before they got in touch with support?

This smacks of a calculated scheme to gamble risk free.

Not sure where you got that, but I reached out to their live support on the same day, minutes after actually.

Also (and these are just my 2 cents, anyone can have their own opinion) if what you described happened to someone, it would still not justify them exploiting RG for financial gain... not even remotely, for the very reason why RG limits exist.

 

[PeenyBunslinger]

Not sure where you got that, but I reached out to their live support on the same day, minutes after actually.

I just assumed that was the case since you kept betting for several days after. Why didn't you ask them to close the account if the limits you were trying to set weren't working?

And if you set a $10 loss limit why were you betting $10 spins less than an hour later? How do you go from trying to set very low stakes limits on your gambling to betting millionaire crackhead stakes 45 minutes later if you were genuinly serious about limiting your gambling to $10 in losses?

 

[oant]

I just assumed that was the case since you kept betting for several days after. Why didn't you ask them to close the account if the limits you were trying to set weren't working?

And if you set a $10 loss limit why were you betting $10 spins less than an hour later? How do you go from trying to set very low stakes limits on your gambling to betting millionaire crackhead stakes 45 minutes later if you were genuinly serious about limiting your gambling to $10 in losses?

I mean at this point why do RG limits exist at all right? Just set your mind to it! Yeah, no, that's not how it works unfortunately. I wish it did though.
They exist to help people who are generally, or in a specific moment in time, not able to control their gambling. You set the limits, which casinos are forced by law to enforce, because being 'genuinly serious about limiting your gambling' doesn't work. You can go around and blame people for it, as well as tell any addict to 'just stop doing drugs'. Again, unfortunately, it doesn't work like that.

I have no interest nor intention in arguing about this as it's opinion-based stuff, and I don't really care. You can defend them however you want for all I care. The facts have already been more than clearly explained.

 

[BcgameGlobal]

Can I mention my issue here ? I tried to DM you with my details but my messages failed to send . Thanks.

No problem, I can receive notifications if you post here

 

[PeenyBunslinger]

I mean at this point why do RG limits exist at all right? Just set your mind to it! Yeah, no, that's not how it works unfortunately. I wish it did though.

These tools require you to exert some amount of self-control, first in setting them and then to abide by them. If someone, for example, applies these restrictions in a fit of rage following a bad loss but isn't actually committed to curbing their gambling then it's not going to have an effect, that person will simply switch them off at the first opportunity or gamble at another casino. So yes, "setting your mind to it," is absolutely a prerequisite for these tools to be effective.

Had you been truly committed to curbing your gambling then you wouldn't have set a loss limit equivalent to one or two spins of a slot and you wouldn't have done a 180 literally within minutes of realizing that the restrictions you tried to apply weren't working.

If you have no control at all over your gambling then these tools aren't what you need, you need CBT, in-patient treatment and you need to stop gambling permanently.

 

[satchnz]

Maybe I'm looking at this too simplistically (and without a gambling addiction), but if one is having to set loss limits on their play then shouldn't they be questioning whether or not they should even be playing with little self control?

 

[SYPlayer95]

I think the crux of this is that a limit was set. Regardless of what happened after, if the limit didn't work then that is on the casino, imo.

 

[SYPlayer95]

Maybe I'm looking at this too simplistically (and without a gambling addiction), but if one is having to set loss limits on their play then shouldn't they be questioning whether or not they should even be playing with little self control?

I set loss limits all the time. Helps protect your balance. For instance where some casinos only allow 1 withdrawal at once. Doesn't mean I have a gambling problem.

 

[sufferinsilence]

I set loss limits all the time. Helps protect your balance. For instance where some casinos only allow 1 withdrawal at once. Doesn't mean I have a gambling problem.

Yeah, exactly one of the reasons you should use it. I don't know why responsible gambling tools are being ridiculed.

 

[oant]

These tools require you to exert some amount of self-control, first in setting them and then to abide by them. If someone, for example, applies these restrictions in a fit of rage following a bad loss but isn't actually committed to curbing their gambling then it's not going to have an effect, that person will simply switch them off at the first opportunity or gamble at another casino. So yes, "setting your mind to it," is absolutely a prerequisite for these tools to be effective.

Had you been truly committed to curbing your gambling then you wouldn't have set a loss limit equivalent to one or two spins of a slot and you wouldn't have done a 180 literally within minutes of realizing that the restrictions you tried to apply weren't working.

If you have no control at all over your gambling then these tools aren't what you need, you need CBT, in-patient treatment and you need to stop gambling permanently.

I agree with most of the things you said here, still, Responsible Gaming is required by law for a reason, and none of this justifies being aware that none of the limits work (again, this happened to me in December but there are multiple reports going back to months before that) and leave it broken on purpose.

 

[maxd]

@oant , elsewhere on Casinomeister you’ve recently said this to the rep:

"Refund the losses, and I will stop posting …"​

That is a blatant threat and a violation of the Casinomeister Forum Rules :

​

"1.11 - Please do not exploit this board to promote your own personal agenda: If the moderators (and members) feel that you are polluting the forums with agenda laden posts, or constantly railing against a casino that you think has done you wrong, etc., you will be warned by the site moderators and/or your account suspended. If you have a crusade to lead then buy a domain name and create your own personal campaign site. Casinomeister's forum is not the place to do this, we are not your personal platform for attacks of this nature."​

​

"1.17 - Exploiting Your Membership: Do not threaten casino operations with blackmail. Mentioning that you are a member of Casinomeister is fine, but don't try to instil fear in a casino operation by threatening to post bad reviews at Casinomeister or roguing them. Leave the roguing to us - it's tricky business and it's not for amateurs. Do not badger casino reps for bonuses or other perks: the reps are here to solve problems and/or provide information. They are not here to be exploited or abused, doing so will get you suspended or banned."​

You are now in the Moderated Users group, meaning anything you post will have to be approved by a moderator before it will appear on the forums. If you continue to bang on and rail against the casino — especially given that your case is active elsewhere — such attempts will be deleted without further notice. If and when you return to regular posting we will, at our discretion, return you to the general forum population.

Regards,

Max Drayman
Forum Moderator

 

[SYPlayer95]

I dont agree with the user saying refund the losses and ill stop posting.

But, he certainly has a point. What the rep has written is absolute drivel. Classic case of window dressing imo.

 

[maxd]

The validity of the case is not the question here, flagrant violation of the Forum Rules is the issue. I get that it’s popular these days to say “I want X so to hell with your Rules” but that’s not how things work here, not on my watch.

The fact is that this person's case is currently active on another arbitration site and they should bloody well wait for that to run its course and a decision to be made. If and when that happens and the player still needs to press the matter they are welcome to do so in accordance with the Forum and PAB Rules. Assuming that Casinomeister is a tool for them to use and abuse as they see fit is very much a delusion we need to dissuade them from regardless of their personal feelings to the contrary.

- Max

 

[satchnz]

I’m certainly not ridiculing loss limits. I’m questioning their purpose.

To me you are either in control of your gambling, and if you’re not, then you have an issue and probably shouldn’t be gambling at all.

I mean this thread has pivoted into a discussion about one player’s loss limits not being respected, even though they knew the loss limit they set but continued to gamble past that limit.

 

[SYPlayer95]

I mean this thread has pivoted into a discussion about one player’s loss limits not being respected, even though they knew the loss limit they set but continued to gamble past that limit.

Correct, but if a player sets a loss limit. That should be final. It should be IMPOSSIBLE to gamble past that limit.

 

[oant]

I’m certainly not ridiculing loss limits. I’m questioning their purpose.

To me you are either in control of your gambling, and if you’re not, then you have an issue and probably shouldn’t be gambling at all.

I mean this thread has pivoted into a discussion about one player’s loss limits not being respected, even though they knew the loss limit they set but continued to gamble past that limit.

The fact that you question their purpose is a good thing for you, because it means you never needed them. I'll try to explain, but it's complicated to understand unless you've experienced these impulsive/addictive gambling episodes (which i wish you never will).

Responsible gaming as a whole is made to help with impulsive gambling and, to cite this specific's casino own copy 'Gain control over your play', which indeed assumes you are not able (in that moment or in general) to do that by yourself. To do that by setting the limit and not caring if it works or not, It's loosely like telling an homeless person 'Just buy a house' or a drug addict 'Just stop doing drugs'.

At the end of the day you can believe that RG regulations are useless and shouldn't exist, it's your opinion, but the reality is that they do and they are enforced on every casino for a reason, so if a casino leaves them broken and takes in all the losses (=profits for them) those limits would have blocked if they worked, you can understand that, at least in my opinion, it's not a good look.

 

[satchnz]

The fact that you question their purpose is a good thing for you, because it means you never needed them. I'll try to explain, but it's complicated to understand unless you've experienced these impulsive/addictive gambling episodes (which i wish you never will).

Aren’t impulsive and addictive gambling sessions the definition of problem gambling?

Responsible gaming as a whole is made to help with impulsive gambling and, to cite this specific's casino own copy 'Gain control over your play', which indeed assumes you are not able (in that moment or in general) to do that by yourself. To do that by setting the limit and not caring if it works or not, It's loosely like telling an homeless person 'Just buy a house' or a drug addict 'Just stop doing drugs'.

Your analogies are not really comparable. If you are a drug addict, the cure is not to put a limit on how many drugs you take. The cure is to stop completely.

At the end of the day you can believe that RG regulations are useless and shouldn't exist, it's your opinion, but the reality is that they do and they are enforced on every casino for a reason, so if a casino leaves them broken and takes in all the losses (=profits for them) those limits would have blocked if they worked, you can understand that, at least in my opinion, it's not a good look.

I’m not necessarily saying that RG controls are useless, but I am questioning their purpose. I agree that if a casino offers RG controls, and you use them, they should work. But I also feel that when they are set and known, the player themselves also has a responsibility to control their gambling. If they cannot then surely that’s the definition of problem gambling?

I’m not making light of gambling addictions. They are real and devastating. But from what I understand, RG controls are there to minimise the impacts of losing control.

 

[andysbetting1187]

Reading through this and to simplify (as I like simple) it's really easy to breakdown the complaint

1 - did the customer put a loss limit/wagering limit in place
2 - was the customer able to go over this limit

If the answer to the above is yes then the casino is at fault

 

[oant]

Aren’t impulsive and addictive gambling sessions the definition of problem gambling?

It really depends with which scope you want to look at it. I, for example, have never borrowed money, stolen money or played money that would be life-altering to me. I define that a certain degree problem gambling. On the other hand, my 'degree' of problem gambling is I can stupidly fail to control myself in specific situations like this one in December, which are crypto+funds from a previous win (made a while before on another casino)+classic chase the losses. Hence why the limits.

Your analogies are not really comparable. If you are a drug addict, the cure is not to put a limit on how many drugs you take. The cure is to stop completely.

And do you just tell them to stop? or there are a lot of publicly known tools to help them stop? You are saying they should not be used because the addict should just stop.

I’m not making light of gambling addictions. They are real and devastating. But from what I understand, RG controls are there to minimise the impacts of losing control.

You said that right, minimise, they can't fully block (because you can always go on another casino). Fact is that on here, they never worked at any point in time.

Reading through this and to simplify (as I like simple) it's really easy to breakdown the complaint

1 - did the customer put a loss limit/wagering limit in place
2 - was the customer able to go over this limit

If the answer to the above is yes then the casino is at fault

That would be correct.

 

[PeenyBunslinger]

I have a question for people who believe this is a black and white situation. If this player had won money instead of losing it and the casino proceeded to void their bets then confiscate their winnings, would you be okay with that as well?

 

[oant]

I have a question for people who believe this is a black and white situation. If this player had won money instead of losing it and the casino proceeded to void their bets then confiscate their winnings, would you be okay with that as well?

But that didn't happen. What happened is the limits never worked, and they took the money, so this is hardly relevant. If that was the case and they refunded the deposits, I wouldn't have had much to say anyway. By reading your previous message as well, it seems you lean onto defending them by using hypothetical scenarios a lot. I didn't win, I didn't switch the limits off and continue playing, I didn't change casino.

Also a reminder that they are required to have those limits, so your continuous hints at the fact that it's fine if they don't work, while it is an opinion you are free to have, is really pointless here.

 

[SYPlayer95]

I have a question for people who believe this is a black and white situation. If this player had won money instead of losing it and the casino proceeded to void their bets then confiscate their winnings, would you be okay with that as well?

Yes. That should 100% be the case.
However, some would probably honour the winnings as a goodwill gesture.

You cant offer a service on your website, it not work and then blame the player. Surely?

 

[andysbetting1187]

I have a question for people who believe this is a black and white situation. If this player had won money instead of losing it and the casino proceeded to void their bets then confiscate their winnings, would you be okay with that as well?

Yes

Not quite sure why it would not be a black and white situation. If a loss limit was in place and the customer went over that limit, then the onus is on the casino

If the loss limit was not in place, then its on the player

There is no grey area

 

[PeenyBunslinger]

You cant offer a service on your website, it not work and then blame the player. Surely?

I think it depends on the circumstances. Bets made beyond the point where the player has realized the limits aren't working, which was immediately in this particular case, are, in my opinion, the player's responsibility and not the casinos.

I don't believe these tools are intended to keep gambling addicts from gambling uncontrollably, that's what exclusions are for, they're for people who gamble to more easily manage their transactions, which, with money going in and coming out regularly, could be hard to keep track of. So I don't believe that the simple act of not having these tools available to stop someone from gambling uncontrollably should make a casino liable for all of their subsequent bets, I think it's situationally dependent.