Just been advised that Wildz casino(MGA) also
It's all been sent to the complaints email now who appears to be UK based. Will update in due course.
None of these responses confirm an official complaint. They are in the forms of discussion and advice.
No emails I have seen either state 'i would like to make an official complaint'.
Until you are going through the complaints procedure you are just seen as having a casual chat regardless of the severity.
I have not deposited so do not think I have grounds for complaining. If I was I would state this -
'I am writing to make a formal complaint. Please reply confirming receipt and outlining the details of your complaints procedure. I believe that under UKGC guidelines you have 8 weeks from today's date.'
There is no need to go into too much detail until you are speaking with an appropriate complaints handler.
If they go silent then 8 weeks later I believe the next step would be an ADR which I believe CM may be able to help with.
In any case, if anybody reaches the 8 weeks I will know by then the next course of action.
It's all been sent to the complaints email now who appears to be UK based. Will update in due course.