Guts withdraw process time??

[Jono777]

Thanks to the mods for helping me avoid my most aggressive post to date.

I may be lots of things but a monkey is not one of them

 

[goatwack]

Thanks to the mods for helping me avoid my most aggressive post to date.

I may be lots of things but a monkey is not one of them

Phew, for a minute I thought you were going to call him a nincompoop!

You would have got the hammer for that!

 

[lotusch]

just an update on this matter.
im currently in a private convo with yits but his away so cannot attend to my issues.

however. one of my withdraw was approved on the 17th and today is now the 22th. it's now the 5th working business day. it clearly states on the payment section it takes within 1-3 working days, when i ask for updates on live chat some host would say it takes 3-5 days. the host today says now 5-7 days. she also mention something about their bank can't convert australian currency or something. im sure im not the first australian customer to make a withdraw and im sure if it happen it would of happen before and would of been fixed already. why does it have to happen coincidentally when i make a withdraw. like who's the liar now you clown.

to all those that says stop whinging and bitching. well i say i have the bloody right to, i work hard for my money i play on their casino and when i win i expect to get the service that they promote themselves with. whats the point of even paying for deposit fees and withdraw fees when they cannot perform to their expectations.

i also have another isssue with guts regarding not paying me after i won a bet on live baccarat, but i cannot be bothered typing it out and wait till yits replies.
all in all guts is shit box, not a very good gaming experience at all

EDITED by Lotusch because it was inapropriate language.

 

[goatwack]

You sir, are a sack of sh*t. :nod::nod:

Good, but for real effect you could go all retro on his ass by calling him ' a sack of wine'. That used to be a real humdinger back in the day! censored

 

[ktruo10]

sack of sh*t?

oh gzzz so he can abuse me when i just got told off for calling people a monkey.. a monkey is more pleasant than being a piece of sh#T.

anyways i know your sick of me whinging and all, dont even know the point of even having this forum if one cannot voice their opinion.

yes i did not talk to the rep before i made this thread. my bad. im new. but did i msg him and his not being very responsive to my msgs.

im going to leave with this last few pointers.

1) just got an email from guts security

Thank you for the documents sent.

However, in order to complete your account verification we would kindly ask you to upload the following documents to your Guts.com account under “My account” - “KYC”:

- Proof of payment – A screenshot/printscreen of your Neteller profile, with name and Neteller ID visible. PLEASE MAKE A CLEARER SCREENSHOT.



Thank you for your understanding and cooperation.


Kind regards,

Guts Security Team

like how clear can it be? i just print screen and paste. it's not like im on a old computer.


2) about the reverse withdraw.


###
Well ok. Another issue I got
Was it u that put a note for my 3 withdraws 10:26:14 am
So I cannot reverse withdraw it

Krista 10:30:42 am

There is a note in your account yes

### 10:31:24 am

Then how come two of your staff members let me Reverse withdraw when there is a note saying not to
Natalie and fedrick

Krista 10:32:38 am

It seems that Roosa who added that note didnt put it first and thats why it was the last note, which Nathalie and Fredrik didnt notice. Im truly sorry about this ###.


Krista 10:33:01 am

Now I settled it first, so in the future youre not able to reverse your withdrawals anymore



#edited:

trust me i would of love to settle this in private, but after getting nowhere with any of those chat host. i felt like this was the only place left for me to sort this out. sorry for pissing you all off.. bye now

 

[Jono777]

anyways i know your sick of me whinging and all, dont even know the point of even having this forum if one cannot voice their opinion.

That is not the problem, of course your welcome to voice your opinion.

However it is the way you are doing it which is totally wrong

 

[maxd]

You sir, are a sack of sh*t.

Not cool! You're not making things any better by behaving as badly as the person you are trying to criticise. Comments like that only create hostility and ruin the forum vibe with unnecessary combativeness. Chill a bit and such outbursts will become obvious for the negativity they are. Please aspire to a bit more zen.

 

[lotusch]

Not cool! You're not making things any better by behaving as badly as the person you are trying to criticise. Comments like that only create hostility and ruin the forum vibe with unnecessary combativeness. Chill a bit and such outbursts will become obvious for the negativity they are. Please aspire to a bit more zen. View attachment 69659

Replied to your PM.

My apologies for my language.
Maybe I typed that reply to quickly and without thinking about it.
It happens sometimes.

Original post edited.

 

[Guts - Yits]

You're getting refunded, as confirmed in the PM I sent you just now.

That's not because of your kind and gentle disposition. It's cos I believe it needs to happen - cos we broke the promise I made to you. FYI, I would do it without the public bollocking, anyway - it's not cos I'm feeling exposed but it's because I try to be decent and stick to my word - the sum is a lot of money, more than many people in many countries earn in a lifetime, so of course you should get it back. Let's not enter into why on earth you ask for the WD to be reversed, so shortly after finally requesting that you not be allowed to reverse withdrawals any longer.

Once you get that cash confirmed and sent back (looks like you managed sent in a few photos of your required docs that were legible, so I think we are ready to allow withdrawal to all methods) I would appreciate it if you confirm it, politely, on thread for all to see your issue has been resolved.

And please remember that if you feel your gambling is not causing you pleasure and might be making you somewhat irritable, kindly make use of the limitation, cool-off and exclusion programs we have available for you. Ask CS, preferably without peppering the chat or email with the most vicious and colourful expletives (it's more productive and mutual beneficial without them, trust me), to assist you, advise you and/or implement them for you upon request. If you do not feel that this might be an issue for you, then please feel free to pass on this option - I'm just presenting that we believe in reminding people that option is always there for them, as a responsible precaution.

Wishing thee and thine a good day - and kindly saluting the others on thread too (sorry I haven't gone through the whole thing - it's late so apologies for lack of specifics).

BR

Yits

sack of sh*t?

oh gzzz so he can abuse me when i just got told off for calling people a monkey.. a monkey is more pleasant than being a piece of sh#T.

anyways i know your sick of me whinging and all, dont even know the point of even having this forum if one cannot voice their opinion.

yes i did not talk to the rep before i made this thread. my bad. im new. but did i msg him and his not being very responsive to my msgs.

im going to leave with this last few pointers.

1) just got an email from guts security

Thank you for the documents sent.

However, in order to complete your account verification we would kindly ask you to upload the following documents to your Guts.com account under “My account” - “KYC”:

- Proof of payment – A screenshot/printscreen of your Neteller profile, with name and Neteller ID visible. PLEASE MAKE A CLEARER SCREENSHOT.



Thank you for your understanding and cooperation.


Kind regards,

Guts Security Team

like how clear can it be? i just print screen and paste. it's not like im on a old computer.


2) about the reverse withdraw.


###
Well ok. Another issue I got
Was it u that put a note for my 3 withdraws 10:26:14 am
So I cannot reverse withdraw it

Krista 10:30:42 am

There is a note in your account yes

### 10:31:24 am

Then how come two of your staff members let me Reverse withdraw when there is a note saying not to
Natalie and fedrick

Krista 10:32:38 am

It seems that Roosa who added that note didnt put it first and thats why it was the last note, which Nathalie and Fredrik didnt notice. Im truly sorry about this ###.


Krista 10:33:01 am

Now I settled it first, so in the future youre not able to reverse your withdrawals anymore



#edited:

trust me i would of love to settle this in private, but after getting nowhere with any of those chat host. i felt like this was the only place left for me to sort this out. sorry for pissing you all off.. bye now

 

[Jono777]

That's it, I'm out of here.....

 

[itsover2014]

I wonder how much it is

 

[goatwack]

And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.

 

[Harry_BKK]

And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.

Probably yes, very likely until he has again something to complain about.

Pretty sure Guts will see that money again quickly. Judging by his posts he seems to be a heavy gambler with big control issues.

 

[Deanna]

Probably yes, very likely until he has again something to complain about.

Pretty sure Guts will see that money again quickly. Judging by his posts he seems to be a heavy gambler with big control issues.

I'd think they would just ban him. Some people aren't worth the hassle, how do they know a month from now they won't end up back in the same boat - giving money back. I say cut your losses and tell the OP to have a nice day.

 

[Harry_BKK]

I'd think they would just ban him. Some people aren't worth the hassle, how do they know a month from now they won't end up back in the same boat - giving money back. I say cut your losses and tell the OP to have a nice day.

Agree but funnily or rather not so funny these kind of players are probably the most profitable ones for the casinos. Hence, maybe worth the hassle.

Seems to be quite a good chunk of money. Although if I look at the minimum wage here in Thailand then it could easily be below $100K for lifetime earnings.

 

[Jono777]

Yep indeed.

My 'out of here' post was only tongue in cheek with no real meaning or in fact need to post it lol. Does peeve me a little to imagine the smile on this persons face 'I win'

Also when I bend over backwards and make sure I'm polite, respectful, honest etc etc make we think I must be doing something wrong.

Granted we don't know the full story behind this geezer but their attitude stinks and I would not dream of addressing anyone with the tone and manner they have.

Yits is a good bloke and I feel after a lengthy swim against the tide he has found it more practical to 'give in' to this 'customer' knowing his quest will end in some strong paracetamol and 24 hours straight sleep.

Now about those deposits I made when the site was in Beta mode.....

 

[goatwack]

Gonna email every casino I lost at. Which is quite a lot. I will then call them sycophantic baboons and take it from there.

Bit of luck I should have a few grand in the next few hours to fund some more.....losing sessions (goddamit)

 

[Guts - Yits]

I may not be completely in love with mr. Kim at the moment, it's true. BUT - I made a promise that we didn't keep and hence I need to refund him, fair and square.

So it goes...

And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.

 

[Guts - Yits]

@ktruo - your refund has been dispatched and is enqueued for the payment provider to send through in full. You should have received a transaction email template confirming this.

I can also confirm that your withdrawal from the 17th of July (UTC) has been processed by the payments gateway 5 days ago, and if not there yet, should arrive at any moment.

 

[ktruo10]

I said I won't post anymore on this thread but to answer your question. No I have not recieved any email. During the time of these incident I have not recieved any email from any of my queries or follow up. The only email I have recieved was the document requests from your security department and yesterday the game zoom promotion.


[aQUOTE=Guts - Yits;775507]@ktruo - your refund has been dispatched and is enqueued for the payment provider to send through in full. You should have received a transaction email template confirming this.

I can also confirm that your withdrawal from the 17th of July (UTC) has been processed by the payments gateway 5 days ago, and if not there yet, should arrive at any moment.[/QUOTE]

 

[hhhelllo]

He is gonna dump the refund

 

[rshkrn]

any idea who's the guts rep on here - PMed yits but don't think he's checked or replied!

 

[Harry_BKK]

any idea who's the guts rep on here - PMed yits but don't think he's checked or replied!

It still is Yits although he promised at some point to assign somebody else to be more active in the forum but that has not happened.

If you don't have an answer in an acceptable time frame then ask Bryan to give him a nudge to wake him up.

 

[lena1967]

Gut withdrawal times

Good day all,

I been playing on guts regularly and the reason why I play there is cause I heard of the fast withdraw process that it's known for.
My first withdraw of $900 took about a few hours if I remember correctly. This time I had a big win and I made a withdraw late Friday night. It is now a Sunday night and still nothing. I have also asked them in live chat many times asking them to please process my withdraws. I would get replies of "our account departments will do it asap", one even said "they are busy and will do it on Monday". It seems like they are purposely stalling the process for whatever reasons.

Is this normal or do I have the right to be angry??

72 hours to check I.d card then another 72 hours to check skrill screen shot !

 

[miksaxxx]

72 hours to check I.d card then another 72 hours to check skrill screen shot !

You could note that to Yits. He will check what was the reason . If there wasnt good reason , Yits is nice man to work some out for waiting 6 days..

 

[lena1967]

You could note that to Yits. He will check what was the reason . If there wasnt good reason , Yits is nice man to work some out for waiting 6 days..

I pm him already ,no response. Just have to wait

 

[Mouche12]

I have been waiting for a week for Yits to reply, sent a message to MaxD (should it have been Bryan?) to inform him of his absence on this forum.

 

[lena1967]

Verified but still waiting for withdrawal GUTS

Good day all,

I been playing on guts regularly and the reason why I play there is cause I heard of the fast withdraw process that it's known for.
My first withdraw of $900 took about a few hours if I remember correctly. This time I had a big win and I made a withdraw late Friday night. It is now a Sunday night and still nothing. I have also asked them in live chat many times asking them to please process my withdraws. I would get replies of "our account departments will do it asap", one even said "they are busy and will do it on Monday". It seems like they are purposely stalling the process for whatever reasons.

Is this normal or do I have the right to be angry??

Thanks for payment.

 

[Trond Sollie]

They are slow

I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting

 

[Jono777]

I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting

I think you'll find they've took more of a slating than defending over the years here at CM

Bottom line however is they are a reputable casino and and winnings will be paid within a reasonable time frame. (Longest I've waited with KYC is about 16 hours)

Not their greatest fan right now as the do not ever seem to recognise loyalty so no agenda here either.

Sorry but no one to blame other than yourself for reversing and blowing it back

 

[illu88]

I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting

Yes totally agree like Jono777 before !!! Once your Account is verified with all documents , everything works fast and fine then without any long waiting times . And i can not say anything bad about Depositing/ Withdrawing Money @ Guts

 

[Trond Sollie]

Well

I realise it is my own fault for reversing withdrawals but the pending time for reviewing kyc is appalling. I do indeed think it has something to do with me winning and they wanting me to reverse. (40 Euro deposit 800 Euro withdrawal). It is simply stalling tactics and in my mind this makes guts a real bad casino

 

[illu88]

I realise it is my own fault for reversing withdrawals but the pending time for reviewing kyc is appalling. I do indeed think it has something to do with me winning and they wanting me to reverse. (40 Euro deposit 800 Euro withdrawal). It is simply stalling tactics and in my mind this makes guts a real bad casino

I know simple how to fix your Problem : Next time before deposit Money in any Casino , check / do the verification Process to 100% so that something like this can not happen

 

[Trond Sollie]

Agh

Now, after five days, all withdrawals reversed and account closed, they email me that my account is verified. I hope this scam fuckers rot

 

[paul7388]

I know simple how to fix your Problem : Next time before deposit Money in any Casino , check / do the verification Process to 100% so that something like this can not happen

To be fair that does not work with Guts.

No excuse for player reversing and blowing money that is only himself to blame.

But Guts KYC is a nightmare.

Several months ago i made a small withdrawal and then had to send documents.

I was already verified and had done all the document crap. But they had decided that i needed to verify again. Must have been to do with changing platform or something.

Anyway it took me a bloody week to reverify an already verified account. First time i verified you could get live chat to help and they viewed documents asked to resend and verified whilst on chat. Now its send documents. Wait a day to resend as not acceptible Wait another day to get checked and so on. Took me a week

 

[illu88]

I was already verified and had done all the document crap. But they had decided that i needed to verify again. Must have been to do with changing platform or something.

Anyway it took me a bloody week to reverify an already verified account. First time i verified you could get live chat to help and they viewed documents asked to resend and verified whilst on chat. Now its send documents. Wait a day to resend as not acceptible Wait another day to get checked and so on. Took me a week

This happened to me at Casino Room after i did not played there for a while and at Vera and John also. its nothing casino specific and the Reasons for that verify again again again....

did i also not know till today looks like they make their own rules about verification pfffff

 

[Nate]

did i also not know till today looks like they make their own rules about verification pfffff

Those rules are created to be a stall tactic - especially on verified accounts.

Nate

 

[illu88]

Those rules are created to be a stall tactic - especially on verified accounts.

Nate

F*** it !!!! Not Fair for every Gambler ---> Dislike :machinegu:gunmen::axeman2::sniper:

 

[redsfan]

I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that

 

[illu88]

I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that

I can t say any negative things , its the same Way like yours i deal with them .

And for me its the 3rd or 4th best Casinos to play after VS on Rank 1

 

[Trond Sollie]

Well

I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that

That just goes to show that I was indeed put through stalling tactics. From now on I will verify account first, and then deposit. Because casinos do indeed stall when you have a 25X or more withdrawal pending. Guts.com can suck my dick

 

[maxd]

... Guts.com can suck my dick

Please re-read the Posting Rules, with particular attention to item 1.5 which says:

Please do not post any messages that are obscene, vulgar, sexually-orientated ...

Other forum members don't appreciate the potty mouth vulgarities, please don't repeat this kind of thing.

 

[TheAddict]

Seems unplayable the past 3 hours at guts
An hour or 2 of error 500 / error 502 and unable to login at all. came back up, been logged in for the past hour and been dc'd about 20 times, with most spins taking an age.
Just a headsup if anyone thinking of a session there - prolly worth trying the site to see how responsive it is before depositing and going through this agony.

As for withdraw process time, cant fault that. Last 4 wd's been processed between 5-30 minutes to visa.

 

[Mouche12]

Yeah Adam, that's why I don't play at Guts as often as I used to. I'm dreading the for ever spinning reels and multiple casino errors. Really, when do they ever learn? Piss poor gaming sessions mean ===> players leaving. Also, the fast play option on their Play 'n Go slots has been disabled and I hate that.

 

[TheAddict]

Haha, a fast play option for png? Do you not find PnG take your money at an alarming speed as it is? ;p

 

[alexking12k]

Now, after five days, all withdrawals reversed and account closed, they email me that my account is verified. I hope this scam fuckers rot

If it makes you feel any better, I once worked up to $42,000 in winnings and blew it all in less than 24 hours. I even thought about hiring someone to off me after that one.

 

[TheAddict]

Been trying to blow a tenner at 0.09p for the last 2hrs. Biggest win of 5.00 and still got 8.50 . Low rollers dream. :notworthy

 

[Mouche12]

If it makes you feel any better, I once worked up to $42,000 in winnings and blew it all in less than 24 hours. I even thought about hiring someone to off me after that one.

God, I thought I was bad blowing $10,000 in a weekend (back in 2014). The days after suck big time, I know.

 

[Jono777]

Seems unplayable the past 3 hours at guts

Try YEARS matey lol.

I was sat here Monday gone WANTING to bust and said to wife, that's it, my once fave casino, no more.

They've even disabled the full screen mode on their Novomatic game which gave me that arcade feeling, enjoyed these sessions, could low roll as low as 0.10p for ages but with AWOL rep's, lag, disconnections etc etc etc, I'll probably not deposit there in a hurry.

Even their promos are shit now, the FS (deposit Mon, get them Tue) are well planned where there is very little chance of any wins / play time, same with their Thursday triple, reloads virtually gone (and they craftily upped WR last time round)

Shame, these had the chance to be in Video slots league, now they are merely second division.

 

[alexking12k]

God, I thought I was bad blowing $10,000 in a weekend (back in 2014). The days after suck big time, I know.

In 2011 I blew through $15,000 worth of winnings in one sitting too. Shitty thing about online casinos is that they take so long to pay out that it's almost impossible to cash out your winnings. We get tempted to play more and, before you know it, it's all gone.