Holy shit, this thread was good reading.
It makes me realise how far up the backside of the casinos many here are.
This dude came in with a completely normal concern, was polite & respectful. I do not know anyone on this thread in the least so am impartial here. He was needled with underhanded and subtle digs to get a rise out of him all the way along from the start to the end and he kept his cool better than I would have.
This should be used as an example of exactly how customer service should not be handled, almost takes my breath away.
The guy gives bullet proof evidence that he did everything right, was told by the casino chat it was all good then finds his account closed with zero warning, abhorent and abysmal behaviour of not even extending the courtesy of an email.
Worse than that is he is then made to feel like the one in the wrong like some sort of weird twilight zone. It demonstrates this place is far from an impartial place where honest assessments of casino behaviour are spoken about because this behaviour is indefensible.
Give the man an answer, why did it take 8 pages, he was not looking for any handouts, he did not really even care about why it happened.
He was taking his experience and making a post about it so that it may help others out which is exactly what a forum is supposed to be about, it is not about a bunch of sycophants behaving as a casinos lapdog.
Still an entertaining read and proof that people can spin something anyway they want.
***Also I have read the playbook with regard to mindf*cking someone who is calm reasonable and rational, Rule one is always to ask them to stop being so irrational I see that this rule was enacted a number of times & with some degree of success as the poor guy seems to have blown a gasget at the end.
I did cringe at the face saving part where the rep wanted to on one hand offer him an account so he looked like he was doing the right thing but then packaged up with the barb of having restrictions on it.........
These are mind tricks that would make military psych ops proud..
You do realize that this thread has been dormant for over a year. And it's pretty much evident that Yits - the former casino manager - lost interest to managing the forum responses and pretty much let this go to shit. So I don't get why you are implying that people here have their heads up the casino's asses. Pretty trollish in my opinion.
Why don't you read up on a current thread concerning Guts etc. instead of rehashing the old?