Hi mac82 - can you outline to me please in a single, simplified post what it is you are requesting of me? This all happened way, way before my time at Guts and it's not 100% clear to me what you are requesting? I cannot access the EM game-round-specific data without requesting it especially from them (although it would be forthcoming if requested, I'm certain), and according to the original game logs you posted you did indeed breach terms, albeit ever so slightly which may have been harshly interpreted by whoever took the decision to enforce these terms. As I originally stated it might not necessarily be the approach I would have taken - but I again stress that I had nothing to do with it.
So, once again, state in clear terms what you are seeking please so I do not need to skim through this thread in its entirety and assemble it as that invariably causes me to miss one or more aspects of the development? If it is confirmation that enforcement was overly harsh - then yes I agree with you, and they could have perhaps extended your wagering a bit or given you a last chance warning to please avoid it in the future.
If it is compensation you seek - outline it kindly.
And yes, I do not take chats via the customer service tool if at all possible - I will on occasion help them when they are slammed, simply because there are too many chats in the queue, but it is a rare occurrence. I am constantly working and incessantly behind on operational tasks, last night I was setting up bonuses at 02:00 AM, after having worked the entire weekend to keep the Easter Trivia promo stable and address all bugfixes. CS are there to take your chats. It is not because I "feel too good" for it - it is because I do not have the time, and otherwise there would be no promos, no free spins, no new games, no bonuses, no offers, no new functionalities etc...
That is not snobbery, it is common sense.
Having said that, I am looking internally for a solution to this CM absence that I occasionally fall into - I will soon announce an additional rep either sharing my login or setting up his own - we shall then rotate CM coverage shifts, because I am conscious of the fact that I sometimes go awol and need to find a solution that more suits the fair fulfillment of legitimate CM contacts and gripes. I apologise sncerely to all legitimate contacts who have been kept waiting.
I kindly await your public response, and shall answer it tomorrow by 19:00 CET.
Respectfully,
Yits
Firstly you make reference to "legitimate CM contacts and gripes". I'm seeing that as a dig that i may not be "legitimate" but please advise if i have read that wrong. You also make a further reference apologising to "all legitimate contacts who have been kept waiting" and that would seem to reinforce my view that this isn't directed at me as this response was directed at me to begin with.
I didn't realise you were the "main man". Now the fact that you are and the fact that in your follow up pm's to me you talked about my "winnings being voided" and i had to correct you (which had you read the thread correctly wouldn't have happened,my name is mac72 by the way not mac82) and explain i actually wasn't at any financial loss just shows me the care and attention that is taken with these matters,indeed from the outset.
What relevance is it to me or any customer what time you are up to dealing with matters within your own company (you get renumeration for it, you neither need praise or a medal) and if without you there would be no "promos, no free spins, no new games, no bonuses, no offers, no new functionalities etc..." then your business is either a garden shed operation or it is a large enterprise with way too much focus on one person's abilities.
Had you read the thread correctly you would of established that i didn't give a toss about what happened historically with Guts/Betspin and had i gone onto
Rizk and been refused an account there wouldn't have been a word about it.The fact that i had started to play there after full disclosure and "the CEO" authorising my account and not once but twice thereafter had my account closed due to the issues that the CEO had signed off on is what concerned me. What if i had had a 20k withdrawal pending during one of these closures,would i have been paid??? These are the things that quite rightly go through my mind.
As the "main man" who is "short of time" all the time you have now:
i) PM'd me 3 times
ii) Had at least one meeting with Captain Rizk about my "case"
After all this the position is that YOU are asking ME what i want? You have achieved not one step forward as yet in weeks.
At this stage i'd want the people who are backing GUTS financially to be asking themselves what the hell you are doing with your time
Anybody in your position should of identified quite quickly all that was needed for me was a simple assurance that i wouldn't run into any further issues with my RIZK account and having reviewed the GUTS logs and the GUTS chat i think an apology was in order ONLY because your chat rep told me it was ok that should of been the end of it.Had the chat rep told me at the time "you broke the rules thats it" i would have accepted it no questions asked.
Actually that poses a question for you to answer if you wish :
If a Chat Representative confirms something to a player on GUTS/BETSPIN?RIZK can that be relied upon or can that assurance simply be overridden again? If the answer is that chat can be relied on why close my account,it was an honest mistake one you could of enforced at the point of asking. Why this has run into such a mess is the inconsistency "its ok", "account closed" , "account refused at Betspin" , "Account opened with CEO approval at RIZK" , "Account closed" , "Account opened" , "Account closed", "Account opened" its just a complete clusterfuck!!
So in closing for my friend Triliej can you just confirm if this is a true statement:
"My account was closed at Guts due to one overbet of £8 resulting in an £8 loss on my account ,there was no gain from this overbet and i immediately spoke to CS about it and was assured by them it was an honest mistake and not to worry about it. I was denied the benefit of the other 2 parts of the Welcome Bonus at Guts due to the closure.
I was subsequently denied an account at Betspin due again to the £8 overbet which was information i provided full disclosure on when asking to open an account.
An account was then opened for me with CEO approval at RIZK and closed TWICE thereafter due to the overbet at GUTS despite again full disclosure at the point of opening by me"
According to Triliej nobody should judge you without knowing the full story.As far as i'm concerned the above is the full story,should you wish to add to it by all means do so. You see according to Triliej i am trying to give you a bad reputation but the above is all i have ever said so it follows that if the above can give you a bad reputation and it is all true with nothing left out then all you have done is earn a bad reputation (Her words not mine) all on your own.
Get to the freaking point? Who has time to read all of that?
