Guts/Betspin/Rizk and generally the issue with Groups and Operators linked by licence

dionysus

Good(w)ill Ambassador
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the land of snow and maple syrup
Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Yits wrote in another thread on the 9th that he would be gone for 5 days.
Back the 15th he probably had more urgent things to do. Then we had the weekend and I'm sure he will come in this week.

Your dealing with Guts happened a year ago, but have affected other accounts recently. You did say in this thread earlier that it wasn't a big deal so he maybe thought you were a patient guy. He will deal with it and he will say he's sorry he's late :)

Sorry Tirilej are you an apologist for Guts??

You are correct he said he was away for 5 days back 15th,another 6 days have gone by now?

How do you know he will deal with it today tomorrow or any other day?? You don't you are just coming out with your usual defence of your favourites which is quite frankly getting a bit tiresome
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.

This is what is nonsense about public forums sometimes the logic that is used.

I don't need to go onto chat, i have pm'd him numerous times.
Now please explain why it would be "apparent" to me that he will either address my issues or delegate them? He hasn't up until now so why is it "apparent" it is anything but:rolleyes:
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.

Sorry and if he IS the Casino Manager and that job now takes up so much of his time perhaps he shouldn't of put himself forward for this role as rep on this forum as it appears obvious that he is not able to devote the time to it
 

dionysus

Good(w)ill Ambassador
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MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
The apparent part comes from their large and prominent presence here within CM.
I'm not familiar with your history, but that aside, I can't see it outweighing their many contributions here (CM award winner 2014 for example).

Trilej as far as I know, isnt an apologist for GUTS, not am I for her - but that attack seems unwarranted.

Am I swearing by GUTS and Yits?. No?
Do they deserve the benefit of the doubt imo?
Hells yes.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Chat just now:
Elsebeth
Hello Client. How may I help you?
Client
hi elsebeth,is yits around?
Elsebeth
Yes, he should be
Client
could you transfer me please
Elsebeth
Sadly Yits does not accept chats
Client
but he is in the office??
Read
Elsebeth
10:26 am
Yes, but Yits is not available for chats. Is there anything I can forward to him please?


Appears he well and able just way too important for live chat prefering others to chase him by email so he can ignore and not reply.

Mac72, as it happens Yits was in a meeting with me at that time, where we were discussing - amongst a large number of other matters - your case and that of taximania123.

There have been other points on this during this whole thread and so to be clear. Earlier this month we upgraded our cross referencing software and procedures to ensure that these type of situations should not happen in the future, this means that anyone that has an exclusion from any of the brands should NOT even be able to register at another brand during an exclusion period.

What it also means is that on top of an already full workload there is a backlog of cases that are being resolved on a daily basis. Taximania123 should receive a communication in the next hour or two that his case has been resolved and Mac72, Yits will get to your case later today.

You can rest assured that these cases still have visibility and are being actioned, the necessary processes are being followed. The relevant and auditable paperwork that we need to do for these cases is being created and processed

Yits wrote in another thread on the 9th that he would be gone for 5 days.
Back the 15th he probably had more urgent things to do. Then we had the weekend and I'm sure he will come in this week.

Your dealing with Guts happened a year ago, but have affected other accounts recently. You did say in this thread earlier that it wasn't a big deal so he maybe thought you were a patient guy. He will deal with it and he will say he's sorry he's late :)

Tirilej is pretty much spot on here and, as above, and as above these will be solved asap.
 

dionysus

Good(w)ill Ambassador
CAG
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Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Sorry and if he IS the Casino Manager and that job now takes up so much of his time perhaps he shouldn't of put himself forward for this role as rep on this forum as it appears obvious that he is not able to devote the time to it

Quite probably correct. He has/had very big shoes to fill. Since neither you nor I am aware, perhaps that's one more thing currently on his plate.

Anyway, you and I (and I happily accept my fault here) have derailed mighily, and I'm happy, having had my 2 cents, will step back.
I'd think, if you've grievances not being addresed, maxd and Bryan are your next recourse.

EDIT: apologies - the Cap'n responded as I typed the above
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
The apparent part comes from their large and prominent presence here within CM.
I'm not familiar with your history, but that aside, I can't see it outweighing their many contributions here (CM award winner 2014 for example).

Trilej as far as I know, isnt an apologist for GUTS, not am I for her - but that attack seems unwarranted.

Am I swearing by GUTS and Yits?. No?
Do they deserve the benefit of the doubt imo?
Hells yes.

Thats exactly why it shouldn't be apparent.They used to have a large and prominent presence here , i see many pointing out that is not the case currently. CM award winner 2014 , sorry its now 2016?
What attack are you on about? She as usual is playing down something that is an issue for me and i am pointing out that when someone tells me they will be back in 5 days and then ignores various communications thereafter that annoys me,and for someone else to interject and start making excuses for that 3rd party annoys me even more.
 

dionysus

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Apr 27, 2009
Location
the land of snow and maple syrup
Thats exactly why it shouldn't be apparent.They used to have a large and prominent presence here , i see many pointing out that is not the case currently. CM award winner 2014 , sorry its now 2016?
What attack are you on about? She as usual is playing down something that is an issue for me and i am pointing out that when someone tells me they will be back in 5 days and then ignores various communications thereafter that annoys me,and for someone else to interject and start making excuses for that 3rd party annoys me even more.

As a quick aside, 2016 notification addresses all of 2015; and 2015, for 2014...so essentially, they won the awards before the most current..ie but a year and a bit they won
Additionally, as it turns out, Tril was likely pretty spot on.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Mac72, as it happens Yits was in a meeting with me at that time, where we were discussing - amongst a large number of other matters - your case and that of taximania123.

There have been other points on this during this whole thread and so to be clear. Earlier this month we upgraded our cross referencing software and procedures to ensure that these type of situations should not happen in the future, this means that anyone that has an exclusion from any of the brands should NOT even be able to register at another brand during an exclusion period.

What it also means is that on top of an already full workload there is a backlog of cases that are being resolved on a daily basis. Taximania123 should receive a communication in the next hour or two that his case has been resolved and Mac72, Yits will get to your case later today.

You can rest assured that these cases still have visibility and are being actioned, the necessary processes are being followed. The relevant and auditable paperwork that we need to do for these cases is being created and processed



Tirilej is pretty much spot on here and, as above, and as above these will be solved asap.

I'd like to receive the outcome to my case in open on this thread not by pm.This caused me considerable annoyance at the time with GUTS and the follow up with Tony from that company, i got past it but now its annoying me again and why shouldn't it.
I played completely within the rules, the one overbet is not an overbet as per the live chat it was quashed. If thats not the case then obviously live chat cannot be trusted.
So in effect we have a situation where i played within the rules and then was left not knowing what was going on,had my payment info been hacked etc etc. Just let me know in the open forum how this all came about
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
As a quick aside, 2016 notification addresses all of 2015; and 2015, for 2014...so essentially, they won the awards before the most current..ie but a year and a bit they won
Additionally, as it turns out, Tril was likely pretty spot on.

yeah she was! - 4/6 on she pm'd them. The reason they're talking now after an absense is cause we're talking and thats it in a nutshell
 

Tirilej

Still a Lady
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Sweden
yeah she was! - 4/6 on she pm'd them. The reason they're talking now after an absense is cause we're talking and thats it in a nutshell

No I didn't. Since they hadn't responded to your pm's then I knew they wouldn't respond to mine. Chrystal clear.

I say what I feel needs to be said, and I defend anyone who deserves it. If that annoys you then it's your problem, though I think it's sad. It would be so much easier in here if we were polite and listened to eachother.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Additionally, I'd not pmed anyone either; rather, the team saw the post/thread and responded.

ah its all clear now, they watch the THREADS and respond nearly immediately they get going,its just the numerous pm's they ignore for weeks!! :thumbsup:
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
No I didn't. Since they hadn't responded to your pm's then I knew they wouldn't respond to mine. Chrystal clear.

I say what I feel needs to be said, and I defend anyone who deserves it. If that annoys you then it's your problem, though I think it's sad. It would be so much easier in here if we were polite and listened to eachother.

Lets be "crystal" clear on this Tirilej, i am annoyed about the GUTS situation and how i was treated and made feel . I am not in the slightest bit annoyed about anything you would ever say, i have always viewed you as wearing two hats and that makes your views on most things to me anyway irrelevant.
 

dionysus

Good(w)ill Ambassador
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the land of snow and maple syrup
ah its all clear now, they watch the THREADS and respond nearly immediately they get going,its just the numerous pm's they ignore for weeks!! :thumbsup:

What is clear is that, though you referenced GUTS in your first line, the Cap'n, outside of his own responsibilities and duties was kind enough to step in and post on behalf of his peer to a relevant point but recognizes the other points arent his remit :thumbsup:
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
What is clear is that, though you referenced GUTS in your first line, the Cap'n, outside of his own responsibilities and duties was kind enough to step in and post on behalf of his peer to a relevant point but recognizes the other points arent his remit :thumbsup:

According to him he was sitting beside his peer ! And i referenced Rizk in the 1st line too:thumbsup:
 

dionysus

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the land of snow and maple syrup
Lets be "crystal" clear on this Tirilej, i am annoyed about the GUTS situation and how i was treated and made feel . I am not in the slightest bit annoyed about anything you would ever say, i have always viewed you as wearing two hats and that makes your views on most things to me anyway irrelevant.

I may be quoting YOU, but to Tril - I respect she wears two hats. She can see the player side AND the casino side. To me, that makes her unbiased and her opinions incredibly relevant.

I may appear here, to be casino biased, but I put ANY casino through the wringer. I call out, freely, both sides. ;)
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
I may be quoting YOU, but to Tril - I respect she wears two hats. She can see the player side AND the casino side. To me, that makes her unbiased and her opinions incredibly relevant.

I may appear here, to be casino biased, but I put ANY casino through the wringer. I call out, freely, both sides. ;)

Every player has to see the casino side, she sees the casinos side way too often when its obvious they are in the wrong , thats my opinion, has been for a while now
 
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