Hi meister, long time no see, Since october, when i had an insane run, ive been off gambling, I gambled about 20-25 days in october, to be fair most of it trying to meet wagering requirments, but i burnt out, I won a very nice sum, the most ive won in a month ( check my previous posts if anyones intrested ) then i went on holiday end of october ( had an awsome time! ) and since promised myself id have 2-3 weeks off gambling, i made a point of withdrawing the money i won to pay off my car and just keep the rest in cash, funny thing really, 90% of people say to me, if i had that money next to me id spend it, im the opposite, if i can see the money, the actual notes with my queens head on, i wont spend them, its when its just another number online i spend it!
Anyways, Why am i nervous, well, ive played at a new casino tonight, Omni casino, there accreditted ( thanks to meister, i wont be playing anything other than accredited! ) Took the 100% sign up bonus for £/$100, read the terms ( after the mess up i made at redbet, i read, re-read, and re-re-re-read the terms at casinos ) I understood the max betting rule, the fact your bonus funds are deducted from your withdraw ect. just wanted to ride my $100 for the night and enjoy the playtime.
Ended up winning, highest point $720ish, before i decided to fire up archer at $5/spin to meet the WR tonight, Knowing full well its a high variance slot. My balence dipped to $50 before a feature finally paid $520 messed around on deep blue to finish off the rest of the Wr, then i contacted support, remembering the clause of you lose the bonus on withdraw, just wanted to know what the actual figure was i could withdraw, omni offer 2 live chats, one from there main website, and one from the download casino below are both.
DOWNLOAD CASINO LIVE CHAT
Sigoth: hello?
Sigoth: :/
Chantel: sorry for the delay
Sigoth: no problem
Chantel: You have met the wager requirement
Sigoth: Ok, wonderful! thanks, ill withdraw now
Sigoth: im just wondering
Sigoth: where do i go to claim "omni points"
Chantel: ok you may
Chantel: You can go to the Cashier section and convert your points to cash
Sigoth: so what is my withdraweal amount?
Chantel: let me check
Chantel: your maximum withdrawal is $200
Sigoth: huh???????????????
Sigoth: i have 450
Sigoth: and im talking to ure online support
Sigoth: they say i can withdraw 350
Sigoth: my winnings ( 350 ) -100 bonus
Sigoth: what gives
Chantel: Let me check your past correspondence to verify this
Sigoth: i deposit 100 USd for 100 USD match
Sigoth: in terms, says bonus deducted from ure balence on withdraw
Sigoth: my balence 450
Sigoth: if i withdraw 350, i lose 100
Sigoth: no?
Sigoth: Hello? im getting a bit anxious now?
Chantel: Hi Dean
Sigoth: Hello....
Sigoth: can you just confirm your terms and conditions?
Chantel: the bonus was $100 so yes you can withdraw $350
Sigoth: ok, thankyou
Chantel: sorry for teh confusion
Sigoth: no problem
Chantel: ok
Chantel: Dean, is there anything else I can assist you with today?
WEBSITE CHAT
Deano:
Hey i have a general quwestion about my account
Welcome Deano! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Ulrike. Currently in room: Ulrike, Deano.
Ulrike:
Hello how can I help?
Deano:
hello
Deano:
i signed up tonight and played some, im wondering if ive met the wagering requirements so i can withdraw
Ulrike:
can I have your user name please?
Deano:
OMxxxxxxx
Deano:
nickanme - xxxx
Ulrike:
Dean, thanks for holding ,
Ulrike:
yes you did fulfill the wagering requirement,
Deano:
No proble
Deano:
ok wonderful
Ulrike:
you may request a withdrawal of your balance less the bonus amount
Deano:
im just wondering, where do i go to claim the "omin points2
Ulrike:
you mean our comp points?
Ulrike:
you can change them at the cahier
Ulrike:
cashier
Deano:
yes just done it
Deano:
how much can i withdraw please?
Ulrike:
350
Ulrike:
I see your balance is 450.
Ulrike:
you can not withdrawa the bonus amount
Deano:
ok, but if i were to play on, and win, it wouldnt affect anything/
Ulrike:
you can now play on all games, once the wagering is fulfilled Smiley: Smile
Deano:
ok
Deano:
im a bit confused
Deano:
im speaking also to the support on the download client
Deano:
they tell me i can only withdraw 200?
Deano:
can u please confirm i can withdraw 350
Deano:
You still here Smiley: Smile ?
Ulrike:
hold on, \
Deano:
dont see why this would take long, ive read and re-read your terms...
Ulrike:
sorry about the confusion.
Ulrike:
Dean, there is no maximum withdraw on the bonus you got.
Ulrike:
you may withdraw your balance - your bonus amount
Deano:
ok, chat supprt has said 350 aswell
Deano:
thats fine, thanks
Deano:
the omni points are withdrawable i assume/
Ulrike:
yes Smiley: Smile
Deano:
my balence is 454, so i can withdraw 354 Smiley: Smile ?
Ulrike:
yes Smiley: Smile
Deano:
ok, thanks !
Ulrike:
have a nice evening Smiley: Smile
Ulrike has left the conversation. Currently in room: Deano.
if youve read both, they both say in the end i could withdraw 354 of my balence, which is what i expected, but the fact the download casino chat first said $200, im worried my deposit will fail or somthing, this is not the first time ive been nervous, i had the same withdrawing nearly 10x the amount from betat, alltho in that instance my nerves were stupid, betat are amazing all round, but since this is a new casino to me, im wondering have people had dealings with them? dont mind providing id and such, kind of expected it, but the fact the live support said $200 bothers me immensely, have i nothing to worry about?
Anyways, Why am i nervous, well, ive played at a new casino tonight, Omni casino, there accreditted ( thanks to meister, i wont be playing anything other than accredited! ) Took the 100% sign up bonus for £/$100, read the terms ( after the mess up i made at redbet, i read, re-read, and re-re-re-read the terms at casinos ) I understood the max betting rule, the fact your bonus funds are deducted from your withdraw ect. just wanted to ride my $100 for the night and enjoy the playtime.
Ended up winning, highest point $720ish, before i decided to fire up archer at $5/spin to meet the WR tonight, Knowing full well its a high variance slot. My balence dipped to $50 before a feature finally paid $520 messed around on deep blue to finish off the rest of the Wr, then i contacted support, remembering the clause of you lose the bonus on withdraw, just wanted to know what the actual figure was i could withdraw, omni offer 2 live chats, one from there main website, and one from the download casino below are both.
DOWNLOAD CASINO LIVE CHAT
Sigoth: hello?
Sigoth: :/
Chantel: sorry for the delay
Sigoth: no problem
Chantel: You have met the wager requirement
Sigoth: Ok, wonderful! thanks, ill withdraw now
Sigoth: im just wondering
Sigoth: where do i go to claim "omni points"
Chantel: ok you may
Chantel: You can go to the Cashier section and convert your points to cash
Sigoth: so what is my withdraweal amount?
Chantel: let me check
Chantel: your maximum withdrawal is $200
Sigoth: huh???????????????
Sigoth: i have 450
Sigoth: and im talking to ure online support
Sigoth: they say i can withdraw 350
Sigoth: my winnings ( 350 ) -100 bonus
Sigoth: what gives
Chantel: Let me check your past correspondence to verify this
Sigoth: i deposit 100 USd for 100 USD match
Sigoth: in terms, says bonus deducted from ure balence on withdraw
Sigoth: my balence 450
Sigoth: if i withdraw 350, i lose 100
Sigoth: no?
Sigoth: Hello? im getting a bit anxious now?
Chantel: Hi Dean
Sigoth: Hello....
Sigoth: can you just confirm your terms and conditions?
Chantel: the bonus was $100 so yes you can withdraw $350
Sigoth: ok, thankyou
Chantel: sorry for teh confusion
Sigoth: no problem
Chantel: ok
Chantel: Dean, is there anything else I can assist you with today?
WEBSITE CHAT
Deano:
Hey i have a general quwestion about my account
Welcome Deano! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Ulrike. Currently in room: Ulrike, Deano.
Ulrike:
Hello how can I help?
Deano:
hello
Deano:
i signed up tonight and played some, im wondering if ive met the wagering requirements so i can withdraw
Ulrike:
can I have your user name please?
Deano:
OMxxxxxxx
Deano:
nickanme - xxxx
Ulrike:
Dean, thanks for holding ,
Ulrike:
yes you did fulfill the wagering requirement,
Deano:
No proble
Deano:
ok wonderful
Ulrike:
you may request a withdrawal of your balance less the bonus amount
Deano:
im just wondering, where do i go to claim the "omin points2
Ulrike:
you mean our comp points?
Ulrike:
you can change them at the cahier
Ulrike:
cashier
Deano:
yes just done it
Deano:
how much can i withdraw please?
Ulrike:
350
Ulrike:
I see your balance is 450.
Ulrike:
you can not withdrawa the bonus amount
Deano:
ok, but if i were to play on, and win, it wouldnt affect anything/
Ulrike:
you can now play on all games, once the wagering is fulfilled Smiley: Smile
Deano:
ok
Deano:
im a bit confused
Deano:
im speaking also to the support on the download client
Deano:
they tell me i can only withdraw 200?
Deano:
can u please confirm i can withdraw 350
Deano:
You still here Smiley: Smile ?
Ulrike:
hold on, \
Deano:
dont see why this would take long, ive read and re-read your terms...
Ulrike:
sorry about the confusion.
Ulrike:
Dean, there is no maximum withdraw on the bonus you got.
Ulrike:
you may withdraw your balance - your bonus amount
Deano:
ok, chat supprt has said 350 aswell
Deano:
thats fine, thanks
Deano:
the omni points are withdrawable i assume/
Ulrike:
yes Smiley: Smile
Deano:
my balence is 454, so i can withdraw 354 Smiley: Smile ?
Ulrike:
yes Smiley: Smile
Deano:
ok, thanks !
Ulrike:
have a nice evening Smiley: Smile
Ulrike has left the conversation. Currently in room: Deano.
if youve read both, they both say in the end i could withdraw 354 of my balence, which is what i expected, but the fact the download casino chat first said $200, im worried my deposit will fail or somthing, this is not the first time ive been nervous, i had the same withdrawing nearly 10x the amount from betat, alltho in that instance my nerves were stupid, betat are amazing all round, but since this is a new casino to me, im wondering have people had dealings with them? dont mind providing id and such, kind of expected it, but the fact the live support said $200 bothers me immensely, have i nothing to worry about?
Last edited by a moderator: