Greetings and assistance required.

[Desheen59]

Dear All,

Thank you for allowing me to be a part of this community.

I am new to this forum and just wanted to know if I am in the right place as I require assistance with a casino called Crypto thrills.

I have opened a complaint in LCB bit it is still in the process of being resolved. The live support had asked me to get confirmation from casinomeister forum with regards to the bonuses in question.

I had taken a bonus which was an exclusive bonus not subject to general terms and had a wagering of 40 x bonus with a 5 x bonus amount max cashout.

I have attached one of the bonuses in question with the other one also having the same max cashout *5 x bonus amount.

The casino wanted confirmation that this was a sticky bonus and as per this forum what should have been the max cashout on the bonus.
The thread linked to my LCB complaint is here:

*snip*

Question:

1. Is the attached a sticky bonus ( to me it is as the bonus was deducted upon cashout.)

2. What should have been the max cashout here (to my knowledge it is 5 x bonus amount) as detailed within the coupon.

Please assist in answering the two questions above as they are owing me 900 euro and refusing to pay until casinomeister confirms the above.

 

[maxd]

Snipped the link to LCB.

 

[Desheen59]

Hi Max,could you kindly assist me with my questions here,thanks.

 

[pereblue]

Gmorning Desh, you could start a PAB here : Update - How to submit a complaint: new procedures for PABs
Check first our PAB Policy and rules here: Player Arbitration Policies and Procedures

Salut!

 

[maxd]

Hi Max,could you kindly assist me with my questions here,thanks.

Well, yes and no. To begin you would need to file a PAB as Pere stated above. However one of the Player Arbitration Policies and Procedures is that we don't work on complaint issues while they are being actively pursued elsewhere. In other words your LCB issue would have to finish (or be cancelled) before we could begin.

Since you claim that you had "an exclusive bonus not subject to general terms" I could not comment further on your questions until I had properly investigated the matter.

And finally, assuming I was working on a PAB on this, I would want to know how is it that the casino is asking us to determine whether one of their bonuses is sticky or not? I would think they should be the ones to say whether it was or not.

 

[Desheen59]

Hi Max,

Thank you for the prompt response.
I totally agree with you as you would not know if this bonus was sticky in the first place.
However,based on the screenshots provided in your opinion,is this a sticky bonus and what is the max cashout on this bonus.

The bonus was deducted upon cashout and balance transferred to my cash balance.

I do not want to waste peoples time, but just want a formal opinion as to whether this was is a sticky bonus and what is the max cashout based on the screenshots?

Thank you for your assistance thus far.

 

[Desheen59]

Can someone please advise or assist me. I do not want to waste peoples time but just need advice or assistance please.

 

[Borgie]

I'm sure someone here could comment but I'm not qualified to really not sure. Bumping this for you though

 

[Desheen59]

Hi Max,

I have created a ticket and informed LCB that they can close my case there.
I just want a formal ruling here and will accept the decision as final and binding.

Thank you.

 

[Borgie]

Hi Max,

I have created a ticket and informed LCB that they can close my case there.
I just want a formal ruling here and will accept the decision as final and binding.

Thank you.

You will need to raise a ticket

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[Desheen59]

Hi Borgie,

Thank you for taking the time to post here and assisting me. I have opened a PAB ticket thanks.