I found GoWild Casino at this website and I am almost sure I used the link in this site to play there.
I made a 200 deposit and was auto credited with 200 bonus.
I went to fortune finder slots machine, placed 12 a spin and won 3600€.
The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots
Then they said, you played autoplay and this is bonus abuse.
I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.
They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.
Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.
"Hello Anja,
We trust all is well.
We would like to inform you that our risk and fraud department has denied your withdrawal.
During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:
3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."
Is 12 a spin a large bet ?
"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"
Look at what they say
"Anja played only one game using the same bet amount throughout the entire game"
Is this bonus abuse
forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department
I made a 200 deposit and was auto credited with 200 bonus.
I went to fortune finder slots machine, placed 12 a spin and won 3600€.
The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots
Then they said, you played autoplay and this is bonus abuse.
I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.
They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.
Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.
"Hello Anja,
We trust all is well.
We would like to inform you that our risk and fraud department has denied your withdrawal.
During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:
3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."
Is 12 a spin a large bet ?
"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"
Look at what they say
"Anja played only one game using the same bet amount throughout the entire game"
Is this bonus abuse
forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department