GoWild don"t pay 3600€

anja077

Dormant account
Joined
Oct 30, 2011
Location
berlin
I found GoWild Casino at this website and I am almost sure I used the link in this site to play there.

I made a 200 deposit and was auto credited with 200 bonus.

I went to fortune finder slots machine, placed 12 a spin and won 3600€.

The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots

Then they said, you played autoplay and this is bonus abuse.

I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.

They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.

Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.

"Hello Anja,

We trust all is well.

We would like to inform you that our risk and fraud department has denied your withdrawal.

During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."

Is 12 a spin a large bet ?


"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

Look at what they say

"Anja played only one game using the same bet amount throughout the entire game"


Is this bonus abuse


forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
I found GoWild Casino at this website and I am almost sure I used the link in this site to play there.

I made a 200 deposit and was auto credited with 200 bonus.

I went to fortune finder slots machine, placed 12 a spin and won 3600€.

The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots

Then they said, you played autoplay and this is bonus abuse.

I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.

They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.

Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.

"Hello Anja,

We trust all is well.

We would like to inform you that our risk and fraud department has denied your withdrawal.

During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."

Is 12 a spin a large bet ?


"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

Look at what they say

"Anja played only one game using the same bet amount throughout the entire game"


Is this bonus abuse


forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department

Going through your story I think you have a case.
You did not break any of the T&C's and it looks like they try to pull a 'Spirit of the Bonus' on you, which is not allowed for an accredited casino.

The first thing you have to do is contact the casino representative here and explain the situation and see if you can come to a solution.
If that doesn't work you should file a PAB (Pitch a Bitch), which is an official complaint on this site, and Max Drayman will go to battle for you.

Anyway, stop posting about this issue, as forum posts can harm your case.

But as I said earlier, try to contact the rep. for GoWild first, Gia is usually very helpful, send her a private message and give her some time to respond.
https://www.casinomeister.com/forums/members/
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
I think that in "excellent" casino it would never HAPPEN ;)

Good luck though.
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
earth
Bet percentage exclusions usually apply when betting over 35% of bonus = certainly 12 (6%) wouldn't break this rule= As to the autoplay that is just laughable= If that was against the rules then I think every single person including myself has a problem= we are talkig slots= no skill required just press the button= whether its automated or not doesn't influence. Its hardly a program or a bot making decisions and the autoplay is provided by the casino software

This one just sounds a little strange= I would be interested in the GW rep posting theor side of the story. I don't always beleive the GW chat CS having been on the recieving end of a clearly incorrect "scripted excuse" on the odd occasion.

While I do'nt play there any more = GW isn't the type of casino to pull a no pay flimsy= I have had the odd large cashout after bonus receipts and no query on payout and paid promptly.

In the meantime do follow the advice given by De Beuker= its frustrating to have to wit in silence when you wnat to rant but it will be worth it in the end.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more,Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

None of the things above break the T&C or are a reason to confiscate. And confiscating because player deposited maximum amount... So one is not allowed to deposit for maximum bonus anymore? :confused: Clearly GoWild is acting in conflict with requirements for an accredited casino, so the OP should remember to mention this in their message to GoWIld casino Rep and PAB:

Casinomeister site said:
Standards for Accredited Casinos

Operational Standards

- Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
- Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
- Must not implement terms that can be construed as "unfair" towards the player.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
None of the things above break the T&C or are a reason to confiscate. And confiscating because player deposited maximum amount... So one is not allowed to deposit for maximum bonus anymore? :confused: Clearly GoWild is acting in conflict with requirements for an accredited casino, so the OP should remember to mention this in their message to GoWIld casino Rep and PAB:

Gia is aware of this and she is checking with the Risk and Fraud department to see exactly what has happened. If the player did not break the terms, she ought to be paid.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Gia is aware of this and she is checking with the Risk and Fraud department to see exactly what has happened. If the player did not break the terms, she ought to be paid.

She should, and then get bonus banned.

This is a "spirit of the bonus" issue, and the casino side seems to be implying it watched her via webcam as it seems to be pretty certain HOW she did it "set autoplay to min amount etc......". That is bollocks, as she could simply have stopped autoplay and checked the WR, or she could just have sat there clicking manually and using the "stats" function to work out her total wagering.

Another reason such tactics don't work is that autoplay stops every time you hit a feature, so could NOT be set up with the number of spins required, and then left to complete WR.

If this tactic worked, it was only by chance, as the RTP along with the 29x WR ensures that this is -EV over the long term. 6% is hardly a "big bet" when their terms stipulate 35%. I have seen this type of term set at 10% in some casinos, but even here this tactic would be well within it.


This is the kind of thing GoWild were doing soon after launch, and it got them into trouble.

I also know that GoWild limit the max bet via the software when a bonus is on the account, so they were clearly happy with this level of betting. I was finding Munchkins limited to £15 per spin there with a bonus, and reverting to the normal max of £75 when no bonus was in play.

Why is the "risk and fraud department" even getting involved, this is simply a method of play, not fraud.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
Hi,

After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.

Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.

Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal.

GoWild's Terms & Conditions:
www.gowildcasino.com/bonus-terms.html

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

www.gowildcasino.com/termsandconditions.html

10. Promotion Abuse and Policy
10.1 Definition

GoWild Casino deems promotion abuse to include but not to be limited to any of the following:

A. Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Kindly note that Anja's initial deposit is refunded back to player's Neteller account.

Should you need any further assistance please don't hesitate to contact me.


Found that reply here

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rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.


The player used the auto-spin feature :eek: Oh my God. She used the auto spin feature! We all know that this feature is only used by fraudsters, so case closed then :p

C`mon GoWild. That explanation was, to be honest...terrible.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi,

After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.

Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.

Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal.

GoWild's Terms & Conditions:
www.gowildcasino.com/bonus-terms.html

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

www.gowildcasino.com/termsandconditions.html

10. Promotion Abuse and Policy
10.1 Definition

GoWild Casino deems promotion abuse to include but not to be limited to any of the following:

A. Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Kindly note that Anja's initial deposit is refunded back to player's Neteller account.

Should you need any further assistance please don't hesitate to contact me.


Found that reply here

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How is this anything other than them voiding winnings because the player didn't play "within the spirit of the bonus".

GoWild set the WR to 29x, so if it wanted more play it should have set it to 50x, even if only for the welcome bonus.

If 12 per spin was deemed too high a bet, they should have capped it even more harshly using the software function they already use to cap bets via limiting max coin size when a bonus is in play. They could screw coin size right down to 0.01 if necessary for the welcome bonus, and bets of 12 per spin would then be impossible.

Any voiding of winnings other than through explicit breaches of the terms does not meet the standards for accreditation. I doubt they would have refunded the deposit in the more likely situation of this player having busted out on 12 per spin.

Arguments about how the player sat or did not sit at her PC, or what settings she used in the lobby, are largely a matter of speculation on the part of the casino. They have no way of knowing whether this player set autoplay and buggered off to watch the telly, or whether she sat there and enjoyed the lights and sounds of the game, ready to take over should a bonus round be triggered.

They had better come up with a proper reason for voiding winnings, or suffer the consequences of pulling this "spirit of the bonus" bullshit.

OP should proceed directly to PAB, and post nothing further here, nor at any other forum. This may not get her paid, but it will let us know whether or not GoWild is back to it's old ways of pulling "spirit of the bonus" arguments in order to void winnings.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
If this casino stick to their reason for confiscating 3600,- they deserve the pit. That's my honest opinion.
THEY set the rules all the way, and the player followed their rules 100% and got lucky.
Behavior like this is nothing short of rogue behavior, and personally I will not put 5 cents more into this casino, until this player has been paid in full, and I hope everyone else will follow this example.
Just outrageous.
 

GoWildGaming

Dormant Account
Joined
Nov 6, 2010
Location
Malta
Hi Everybody,

Gia has already took care of this matter and dealing with the OP in private messages.
We are accredited for a reason and have proven this over the years.
Let's give her time to resolve this matter.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Unless there is definite "proof" (which does not seem possible with the info here), anything other than pay the player will be considered rogue, IMO. How many ways can a casino screw themselves over these days? This will definitely lead to a loss of customers, and every little glitch will cause screaming by the players. So much for income for the casino.

Good Job, Go Wild!!! :rolleyes:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Everybody,

Gia has already took care of this matter and dealing with the OP in private messages.
We are accredited for a reason and have proven this over the years.
Let's give her time to resolve this matter.

All very well, but there shouldn't have been an issue for Gia to deal with in the first place. The play was within the terms, and WR was completed. This was SLOTS play, not a player taking advantage of low variance table games with "do or die" aggressive betting.

I often bet at this level, sometimes more, and can just as easily LOSE 3000 as win it. I am sure many players have bet around this level on the welcome bonus, but do we hear of the casino rushing about refunding the deposits when they lose?

If a different story emerges (fraud, collusion, etc), then it still means the casino lied not only to the player, but to a party trying to mediate.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Whatever her reason for playing at your casino was it is none of your business really. The bottom line is that you offered her a bonus, she accepted it and played it well within the terms so now it is your turn to honor the deal you made, even though it didn't work in your favor.

What puzzles me the most is that casinos make the effort to be accredited, and yet still break the rules of accreditation so blatantly. Don't they even read what the responsibilites from becoming accredited are? :confused:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
GoWild is the only Microgaming I play at where the bonus amount is not shown when you hover your mouse over your balance in the lobby. You either have to count yourself or ask support where you are in your playthrough.

Players are accused of mis-using bonuses by placing small bets to grind out a big win. If this player hit something decent, they probably lost some along the way with $12 spins, maybe even losing and then making a comeback and deciding to cash out.

There's a feature in this game, so you can't just autoplay forever. Didn't Casino Rewards group have problems with eCogra or their licensor over denying wins that used autoplay, even though it was in their terms?

I usually flatbet for long periods, maybe raising if I'm doing well, or raising if it's been a very long time without a feature.

I don't think $12 is insanely large... if you pick two cents and hit max bet, it's $12 a spin.

I sometimes have sessions where I only play one game. If a game is doing well, I often stick with it.

If GoWild doesn't like how this player plays bonuses, then pay her and bonus ban her. Heck, ban her entirely after paying her winnings if you like. A sure way to have her never deposit and lose.

This is a slot game. I think even at 29x bonus, the odds favour the house.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
All very well, but there shouldn't have been an issue for Gia to deal with in the first place. The play was within the terms, and WR was completed. This was SLOTS play, not a player taking advantage of low variance table games with "do or die" aggressive betting.

You know, someone said once that once casinos start confiscating winnings from SLOTS play then everything has really gone to sh*t. Slots are kind of the last resort where players have felt they can play safely without breaking any rule or being accused of abuse. The same person said that this will hopefully never happen, but this case shows that we are probably there already.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
GoWild is the only Microgaming I play at where the bonus amount is not shown when you hover your mouse over your balance in the lobby. You either have to count yourself or ask support where you are in your playthrough.

A bit off-topic but I found the same thing at Purple Lounge (bonus balance not visible). Luckily there is a solution: Go to Loyality Points (Comps) section and it should display your current cash balance / bonus balance, so no need to count / ask.
 

hausse222

Dormant account
Joined
Aug 16, 2010
Location
Europe
Hi,

After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.

Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.

Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal.

GoWild's Terms & Conditions:
www.gowildcasino.com/bonus-terms.html

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

www.gowildcasino.com/termsandconditions.html

10. Promotion Abuse and Policy
10.1 Definition

GoWild Casino deems promotion abuse to include but not to be limited to any of the following:

A. Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Kindly note that Anja's initial deposit is refunded back to player's Neteller account.

Should you need any further assistance please don't hesitate to contact me.


Found that reply here

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This explanation is a shame !
 

brutaldeluxe

Full Member
Joined
Jul 26, 2005
Location
UK
If you lose you lose, if you win you don't get paid. Yeah awesome.
Go Wild should be binned. The very fact you even have to complain to get paid over something
like this is scandalous.
Can you imagine this happening at 32 Red ? Nae danger. There is a reason they win lots of awards !
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
I am going to reserve judgement until both sides come out..

But if what the OP has posted is true, then shame on Go Wild.

(*)
Why does it take someone to come to these forums and make a complaint for a casino to look into it? If the OP never posted the casino would be getting away with stuff like this and its BS. Then after the fact a casino will come out saying "We're looking into it". Is this meant to make you look better? well to me it does not.. it shows you will try get away with anything until caught.

Well I am sorry stuff like this should not be pulled in the first place and its not good enough that "you will look in to it" How about preventing it in the first place or stop treating players like they're idiots.(*)

*This is my opinion on all the casinos not just this case, because we don't know both sides. But if its proven that this is the case and the OP is telling the truth 100% then my opinion above also stands here*
 
Last edited:

SlotsLover

Dormant account
Joined
Jun 25, 2010
Location
California
reducing bet size

GoWild is the only Microgaming I play at where the bonus amount is not shown when you hover your mouse over your balance in the lobby. You either have to count yourself or ask support where you are in your playthrough.

Players are accused of mis-using bonuses by placing small bets to grind out a big win. If this player hit something decent, they probably lost some along the way with $12 spins, maybe even losing and then making a comeback and deciding to cash out.

There's a feature in this game, so you can't just autoplay forever. Didn't Casino Rewards group have problems with eCogra or their licensor over denying wins that used autoplay, even though it was in their terms?

I usually flatbet for long periods, maybe raising if I'm doing well, or raising if it's been a very long time without a feature.

I don't think $12 is insanely large... if you pick two cents and hit max bet, it's $12 a spin.

I sometimes have sessions where I only play one game. If a game is doing well, I often stick with it.

If GoWild doesn't like how this player plays bonuses, then pay her and bonus ban her. Heck, ban her entirely after paying her winnings if you like. A sure way to have her never deposit and lose.

This is a slot game. I think even at 29x bonus, the odds favour the house.

These casinos seem to want it both ways. If you reduce your bet size after a big win, they often claim that you are abusing the bonus by not playing fairly. I had this issue a few times. I like to play rather big on slots ($10 per spin or so) but if I got to a high balance (2k or so), I liked to ride it out at $2 or so per spin. My reason was not that I wanted to abuse their bonus or that I did not want to gamble, but that I did not want to win an amount that the casino would not pay quickly. Most casinos have limits of around 2k-3k per payment period and furthermore, I felt I was less likely to have a hard time collecting if the win was less than 2k than if I got really lucky and kept winning at $10 per spin and hit for 10k.

This player played exactly the way a casino wanted them to and then had the audacity to complain. the player would have been better off reducing bets after the balance got to 2k to prevent winning an amount that got noticed!

Also, the part about "minimum to reach the wagering req" is amazing BS. When one hits big, they usually want to cashout immediately, not play more, so they play to the minimum. What is the point of a rule if it's really meant to mean something else.

This is absurd.

PS: Has the casino refunded the deposits to every player who deposited $200 and played $12 (or more) per spin on autoplay and busted out? I'd bet not.
 

hausse222

Dormant account
Joined
Aug 16, 2010
Location
Europe
I hate it, when casinos, that mathematically always win for sure, acts like this if they have to pay out a lucky winner. This is nothing than rogue behavior. And the answer from the casinos rep in the other forum speaks for itself.
Perhaps the serbian police did right to raid the office of this company.
 

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