Amount: $9500.00
Casino Account Number: tgtrxxxxxx
Currency: USD
I deposited and cashed in using Eco card at Goldentiger.
I sent them the required documents they asked for
They sent me the following email:
Hello D,
Thank you for providing the requested documents.
We will send you a confirmation email receipt with all the relevant details once your payment is processed.
Kind Regards,
Patrick
Payments Department
Casino Rewards
then they sent this email:
Hello D
Fraudulent activity has been detected with your account and is being investigated thoroughly. The account will remain closed.
Kind Regards
Casino Rewards
Risk Management
All attempts to explain them it is a mistake didn't help, they didn't reply.
I submitted a complaint with Ecogra, they didn't help and also didn't answer when I replied it must be a mistake or maybe they got false information from the casino.
We have investigated your query with the casino and have made the following findings;
Your account has been liked to a number of other accounts at the casino through identifiers.
We have reviewed these identifiers and are satisfied that the casino has acted according to their Terms and Conditions in locking all of your casino accounts. For security reasons we are not at liberty to disclose the nature of the identifiers.
Your deposit will be returned to you.
Bearing the above in mind I must inform you that we find your dispute to be invalid.
- Show quoted text -
Regards,
Tex Rees
Want more about Golden Tiger? Read here!
Casino Account Number: tgtrxxxxxx
Currency: USD
I deposited and cashed in using Eco card at Goldentiger.
I sent them the required documents they asked for
They sent me the following email:
Hello D,
Thank you for providing the requested documents.
We will send you a confirmation email receipt with all the relevant details once your payment is processed.
Kind Regards,
Patrick
Payments Department
Casino Rewards
then they sent this email:
Hello D
Fraudulent activity has been detected with your account and is being investigated thoroughly. The account will remain closed.
Kind Regards
Casino Rewards
Risk Management
All attempts to explain them it is a mistake didn't help, they didn't reply.
I submitted a complaint with Ecogra, they didn't help and also didn't answer when I replied it must be a mistake or maybe they got false information from the casino.
We have investigated your query with the casino and have made the following findings;
Your account has been liked to a number of other accounts at the casino through identifiers.
We have reviewed these identifiers and are satisfied that the casino has acted according to their Terms and Conditions in locking all of your casino accounts. For security reasons we are not at liberty to disclose the nature of the identifiers.
Your deposit will be returned to you.
Bearing the above in mind I must inform you that we find your dispute to be invalid.
- Show quoted text -
Regards,
Tex Rees
Want more about Golden Tiger? Read here!
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