GoldenCasino.com owes me $14k. No response to emails...

[zach.vincent]

I played at onlinecasino.com (late septt, early oct) beore the US law was passed, got the signup bonus and ran it up to $3000 or so playing VP. I completed the rollover requirements. I cashed out, they of course wanted bank statements and utility bills and ID and stuff, which I didn't send in right away.

After they stopped offering games to US players, they moved my account to goldencasino.com in mid-november and sent me login information.

I logged in with no problems and saw my full balance there. I started playing Let it ride, and hit a big win getting my balance to around $15k. I cashed out 14k and lost the rest chasing another big win.

They sent me an email right after the withdrawal request asking for ID, utility bill and bank statment (this was Nov 21st). I responded 15 minutes later with scanned JPEGs of the documents they wanted and attachd them to the email (email sent back to [email protected]).

Nov 30th, I still has not heard anything from them, nor did I see any deposits from them into my Neteller. So I emailed them again and asked what was going on and why it was taking so long.

No response.

Yesterday I sent them ANOTHER email to both [email protected] (their support email) and to [email protected] (their tech support email), with my documents attached again and still have not heard anything back.

What should I do? Do they have a rep on here? Is this normal behavior for them?

Zach

 

[TurkishBoy]

i ahd same problem with goldenpalace

I played at onlinecasino.com (late septt, early oct) beore the US law was passed, got the signup bonus and ran it up to $3000 or so playing VP. I completed the rollover requirements. I cashed out, they of course wanted bank statements and utility bills and ID and stuff, which I didn't send in right away.

After they stopped offering games to US players, they moved my account to goldencasino.com in mid-november and sent me login information.

I logged in with no problems and saw my full balance there. I started playing Let it ride, and hit a big win getting my balance to around $15k. I cashed out 14k and lost the rest chasing another big win.

They sent me an email right after the withdrawal request asking for ID, utility bill and bank statment (this was Nov 21st). I responded 15 minutes later with scanned JPEGs of the documents they wanted and attachd them to the email (email sent back to [email protected]).

Nov 30th, I still has not heard anything from them, nor did I see any deposits from them into my Neteller. So I emailed them again and asked what was going on and why it was taking so long.

No response.

Yesterday I sent them ANOTHER email to both [email protected] (their support email) and to [email protected] (their tech support email), with my documents attached again and still have not heard anything back.

What should I do? Do they have a rep on here? Is this normal behavior for them?

Zach

hi i had same problem with goldenpalace i opened account in goldenpalace.com than they re moved me to goldencasino..but finally i got my funds from them you can call customer phone which is 1 800 980 7818 keep call..godd luck man

 

[zach.vincent]

Well I got a response when I emailed [email protected] so looks like anyone looking to get ahold of them by email should use that email address instead of [email protected]

I'm working out some details with my documents and I'll post again when I get an update from them.

 

[blackjackguide]

You should be ok from this group, they are very reputable, if you have any problems PM me and I maybe can help you out.

 

[worldly]

so do emails from [email protected] or [email protected] even work as I never get any responses and have heard others having the same problem.

 

[sonneti2]

I have a pending cash out from 7 days ago, i've yet to recieve even a confirmation email.. I tried emailing them a couple of times but havent had a reply yet.

 

[MCR11]

i also have never gotten a response from these guys by e-mail

 

[sonneti2]

10ish days now and still no email, no money, nothing at all.

I had sent an email to their support address before I created an account at goldencasino and had a reply within a couple of hours.. so obviously the new emails are being ignored.

Is there anyway I can phone this casino from the UK?

 

[zach.vincent]

Paid 8k today of the 14k (their max weekly cashout).

They required me to send in an old copy of my bank statement and utility from before i moved, and had me deposit with neteller ($20) in order to link a neteller account to my GC account (as much as I wanted an 8k overseas check otherwise )

going fine so far

 

[SKUNX]

Good to hear and congrats on the win please keep us updated

 

[sonneti2]

10ish days now and still no email, no money, nothing at all.

I had sent an email to their support address before I created an account at goldencasino and had a reply within a couple of hours.. so obviously the new emails are being ignored.

Is there anyway I can phone this casino from the UK?

I got paid today aswell. 11 days since requesting.

Also got a reply to emails that I sent to all 3 addresses within 20 minutes.. reply was from [email protected]

Reason for delay was they were "checking my documents" the ones that I never sent, so I assume these must have beem from goldenpalace.com

 

[wangpoker]

not bad you got paid.

I requested a cheque from neteller on Dec 8 and haven't received it yet. The cheque will be on hold in my bank account for at least 5 business days.

 

[zach.vincent]

PAID!!!!

That wasn't too bad... just got my last payment yesterday (merry christmas, Zach!).

I think it's worth it to post the screenshot that lead to it now... this has been on a few forums posted by my friend, but I think that you guys deserve to see it (i'm like a proud father)

 

[winbig]

Awesome shot, thanks

 

[lnspin]

Wow , Amazing hit , Great

They are a pretty good outfit , be it they pay a little slow and customer service can be better .

 

[PurpleTurtle]

Golden casino not paying

I used to play on party Poker and party Casino...but they no longer allow it. I found Golden casino and have been playing a few months. I finally cashed out with around $1k and began the unbelievable process of getting my money out. When i depsoited it was instant, but to take out they try to make you jump through hoops. So I gave them everything they needed and they they screwed around with me for over a week saying it wasnt good and they wanted my checking account statement. I told them I wouldnt do it and we went back and forth...typically they never responded to my first email...I had to email 3 or 4 times to every address they have. Half the time, it was bounced back to me.

So i finally get an email saying:

Your documents were received and your account approved for payout.
Once a casino account is cleared by our department, the accounting department begins to process a client's payment. The software system requires 48 hours in pending mode, then the payment is sent.

You will receive an email from the accounting department once your payout has been processed. If you have any questions regarding your payment, please direct them to accounting@ and they will be able to assist you.

Than the next day, i get this message:

Dear Steve,

Unfortunately your account has been temporarily locked for some previous issues you have with us. Please contact us at 1-800-980-7818 for us to give you more details on the problem and your account. To have your account re-opened we will need the following form signed along with a statement...

They wanted me to sign something saying that all of the deposits were authorized by me. I responded that, I would do so after I received my winnings. Again...no response and another week goes by.

I call there customer service and speak with a supervisor named Carla who tells me, that I selected echeck and of course just a few days ago they stopped doing that. I was like, ok.....now what. So she tells me, I can pay $35 and have my cash out in 5-7 business days....or I can wait 3 weeks for regular payout. After explaining how this was BULLSHIT....she tells me she will waive the fee and Ill have my check next week.

Just when you thought this nightmare was over, I get an email:

Dear Steve,

In order to promote and enforce fair Internet gaming , below you will find a detailed list of all the transactions you have made with us. Please review this list, print it then sign it and fax it back to us so we may process your withdrawal request ASAP.

Are these guys for real...I still cant believe this. So now I am at the point, where my only option is to dispute the credit card transactions. Since I couldnt fund the account via wire like I did at party casino...I used my credit cards.

I am so freaking pissed with these people and I should have known not to trust them. Any advise...besided disputing the credit card transactions.

 

[vinylweatherman]

Form

Signing the form seems routine procedure for the reputable casinos at Casinomeister too. I have had to do this for credit card transactions. There is nothing about this request that should make you worry about them, however, the way they handled your case through CS was abysmal, which has lead you to believe that this is simply a stalling tactic, or even a "fishing expedition" so that they can find an excuse not to pay.

The requests for all these forms should have come at the outset, not one by one each time you reached a stage where they told you the withdrawal was being processed normally.

In particular, asking for a routine form by beginning the request with:-

"Unfortunately your account has been temporarily locked for some previous issues you have with us. Please contact us at 1-800-980-7818 for us to give you more details on the problem and your account. "

would lead anyone to believe that a screwing was on the cards, this is exactly how the rogue operators begin the process of denying a cashout, you are now viewing anything they say or do (or don't do) with deep suspicion. Do they have a rep here who can look at this thread?

 

[PurpleTurtle]

Golden Casino

So I get a call from someone named Luis in the security department. He apologizes and tells me, he has released my check and I will get it in less than a week. I sign his form, in good faith and its been almost 2 weeks and NO check. I email yesterday and get this response:

Dear Steve,

Thank you very much for the email,

Please note that we are sending the checks today do apologize for the delayed.

Best Regards

Thank you,
Customer Care
Golden Casino

So now its 2 weeks since, Luis said my check would be mailed and now they say.....there first sending it out yesterday!

 

[PurpleTurtle]

Still No check---say away from Golden Casino

So now its been another week and still no check. At this point, I am quite sure these guys are thieves. I am just going to restart the credit card dispute process. They got me to sign that paper, but I already spoke to the credit card companies and it doesnt matter. Just keeping everyone updated...so you dont make the same mistake and play at this online Casino. Stay away from Golden Casino.

 

[happygobrokey]

cheques can take more than a week, and they can get lost in the mail. easy for me to say when it's not my money they've got. i hope you can be patient and have faith, and i hope it all goes through quickly from here. good luck

 

[PurpleTurtle]

Golden Casino FRAUD

I think Ive waited long enough. I just started the process again to dispute the credit card charges. These guys are a FRAUD! Some guy named Louis called me weeks ago and I have his voice mail saved, how my check would be delivered within the week. That was almost 3 weeks ago. At this point, I can only conclude GOLDEN CASINO is a rip off! BUYER BEWARE! Thank gold I funded this with my credit card. Its almost impossible to dispute it when its from a checking account.

 

[PurpleTurtle]

GOLDEN CASINO A FRAUD

So after the post here, I get a call from Louis in Golden Casinos security department. He tells me that the check has been approved and it will be sent via Fedex expedited delivery at no extra expense to me. He even has the balls to call me back a few days later with a tracking number. I call FEDEX and the number doesnt even exist. I cant imagine how anyone plays at Golden casino. They rip people off! Back to disputing the credit card charges. This is getting so tiresome.......all for $1k. Imagine if I really won alot of money. These guys dont pay!!

 

[krispckn]

Has anyone gotten paid recently?

 

[PurpleTurtle]

GOLDEN CASINO A FRAUD

NOPE. NO MONEY!

 

[jsteph10]

I am in the same boat. Requested my withdrawal from them in January, and over 5 weeks later received my check. A few days after I deposited the check, it was returned denied by the issuing bank. I am now out my winnings, and another chunk of fees that my bank charged me. Spoke to goldencasino.com, and they said they would issue another check, plus any fees.

That was about 10 days ago. Am I holding my breath for nothing?

 

[FRENCHIE]

waiting to

waiting on check to since jan15 so in good company

 

[Itoldyouso]

You mean to tell me Golden Casino can host a reality show here in the US and run gambling poker ads? BUT CAN'T FIND AWAY TO PAY USA PLAYERS? THAT'S A BUNCH OF BULL$HIT!!!

 

[NextToYou]

I am sorry to hear about your problems.

I am european, and I just received my cash out back to my neteller without any problems in like 3 days. They had slight problems paying people back to neteller too early this year (my longest cash out took 9 days and one or two "strict" emails to support), but now it looks like they have everything working well with neteller cash outs. So I can vouch for this casino at the moment.

 

[Allamericans]

Hi all,

Since the 'bill' I have become a webmaster (After gambling online for a good while myself) and have been doing business with Goldencasino as a player and as a webmaster now. I know of at least 25 players whom I personally was in contact with, who never had a problem while playing there. So, I would not state the casino is a fraud. Because I know they are not. In fact, the way I know and experience them is far from even being bad. And close to be one of the best.

About 15 of the 25 players I mentioned above state that Goldencasino has grown to be their favorite online casino. They find Goldencasino to be very trustworthy, respectable and reliable. And, to be honest, I share that opinion, I like the casino myself a lot as well.

I know you must be right frustrated with your situation and I feel very bad for you too but, I am convinced you will get it sorted asap.

If you are waiting on a check, there could be many different reasons as to why it did not reach you.

I do find email communication sometimes to be 'slow', but always helping. Maybe short, but always left me fully satisfied. They show they are focused on their business the way it should. Maybe they are in need of more staff, as I remember getting an email stating that there was a backlog of emails to work away.

It is actually a logical result of what happened to them. How can ONE casino handle ALL traffic coming from Casinoblasters family just like that? Maybe they where/are overloaded and working very hard to get it solved.

I know this should never be a customer's problem but This is what I believe is the case, most probably in conjunction with the Gambling bill and all sorts of payment regulations and changes, the work load may have become to big. I do believe they have most of it sorted properly, so, I could see your problem being solved soon as well.

You see, I never had a problem getting paid, nor did any of the 25 players I asked. Some of them being USA. My payments where fast and on time. (Not being in the US)

I never have received a complaint from any of my players who have visited and played at Goldencasino. Some of them from the USA.

I sincerely hope your problem will be solved asap.

As I am sure that besides Casinomeister, there are many people wanting to help you out on this and I am one of them. But, I also see that it would not be of benefit if hundreds of people try to help you out by contacting Goldencasino. If they have a backlog in emails, it sure won't help.

If it happens to be that nobody can do something, let me know.

 

[FRENCHIE]

Hi all,

Since the 'bill' I have become a webmaster (After gambling online for a good while myself) and have been doing business with Goldencasino as a player and as a webmaster now. I know of at least 25 players whom I personally was in contact with, who never had a problem while playing there. So, I would not state the casino is a fraud. Because I know they are not. In fact, the way I know and experience them is far from even being bad. And close to be one of the best.

About 15 of the 25 players I mentioned above state that Goldencasino has grown to be their favorite online casino. They find Goldencasino to be very trustworthy, respectable and reliable. And, to be honest, I share that opinion, I like the casino myself a lot as well.

I know you must be right frustrated with your situation and I feel very bad for you too but, I am convinced you will get it sorted asap.

If you are waiting on a check, there could be many different reasons as to why it did not reach you.

I do find email communication sometimes to be 'slow', but always helping. Maybe short, but always left me fully satisfied. They show they are focused on their business the way it should. Maybe they are in need of more staff, as I remember getting an email stating that there was a backlog of emails to work away.

It is actually a logical result of what happened to them. How can ONE casino handle ALL traffic coming from Casinoblasters family just like that? Maybe they where/are overloaded and working very hard to get it solved.

I know this should never be a customer's problem but This is what I believe is the case, most probably in conjunction with the Gambling bill and all sorts of payment regulations and changes, the work load may have become to big. I do believe they have most of it sorted properly, so, I could see your problem being solved soon as well.

You see, I never had a problem getting paid, nor did any of the 25 players I asked. Some of them being USA. My payments where fast and on time. (Not being in the US)

I never have received a complaint from any of my players who have visited and played at Goldencasino. Some of them from the USA.

I sincerely hope your problem will be solved asap.

As I am sure that besides Casinomeister, there are many people wanting to help you out on this and I am one of them. But, I also see that it would not be of benefit if hundreds of people try to help you out by contacting Goldencasino. If they have a backlog in emails, it sure won't help.

If it happens to be that nobody can do something, let me know.

i do understand but i have been waiting since jan15 how much time should i give them i have been patience i have been tod 7 different dates if you count the last one which is march 28 said it was sent fedex like the last one should of had it last friday didn't come so i asked for tracking# couldn't give me one ihave been dealing with meyer who is the main boss is what i was told over the phone and i still don't have check the site i play at is golden palace.com so if you think you could help it would greatly appericated

 

[Allamericans]

Dear Zach,

Ok, I will be glad to give it a try and bring it to a success. I am in good contact with people from Goldenpalace as well as Goldencasino.

Please PM me with details on how to get in contact with you.

I will need to know a few things in order to have a go.

As soon as we are in contact, We will take it from there.

Eager to assist,

Allamericans

 

[FRENCHIE]

bad check

well, after waiting since jan 15th i recieved my check today. 19,845 dollars worth of rubber. my bank and the bank it is wrote on both say its NO GOOD!!!!!!!! beware people.

 

[lojo]

Dear Zach,

Ok, I will be glad to give it a try and bring it to a success. I am in good contact with people from Goldenpalace as well as Goldencasino.

Please PM me with details on how to get in contact with you.

I will need to know a few things in order to have a go.

As soon as we are in contact, We will take it from there.

Eager to assist,

Allamericans

No aspursians intended Allamericans:

Frustrated players: Please be careful what details you send to anyone that is not linked directly as a rep from here or is a known player advocate on this site. Discretion can run awry in anger and frustration.

 

[lojo]

well, after waiting since jan 15th i recieved my check today. 19,845 dollars worth of rubber. my bank and the bank it is wrote on both say its NO GOOD!!!!!!!! beware people.

Ahhh, that sucks Frenchie! Hang in there

 

[FRENCHIE]

THE CHECK IS GOOD

WENT TO ANOTHER BANK TODAY WITH CHECK THEY REALLY INVESTIGATED THE CHECK AND IT IS GOOD JUST GOING TO TAKE TWO WEEKS TO 3 WEEKS TO CLEAR. I FEEL SO MUCH BETTER SORRY FOR THE MISIFORMATION. HOPE EVERYBODY GETS THEIR MONIES. THINK EVERYBODY WILL JUST TAKING TIME BECAUSE OF THE BACKLOG AND PROCESSORS. I CAME HERE BECAUSE OF PROBLEM BUT MEET SOME VERY NICE PEOPLE HERE SO IAM NOT LEAVING REALLY ENJOY THIS SITE

 

[eduun]

happy everything worked out for you frenchie!!!!!!!!!

 

[lojo]

WENT TO ANOTHER BANK TODAY WITH CHECK THEY REALLY INVESTIGATED THE CHECK AND IT IS GOOD JUST GOING TO TAKE TWO WEEKS TO 3 WEEKS TO CLEAR. I FEEL SO MUCH BETTER SORRY FOR THE MISIFORMATION. HOPE EVERYBODY GETS THEIR MONIES. THINK EVERYBODY WILL JUST TAKING TIME BECAUSE OF THE BACKLOG AND PROCESSORS. I CAME HERE BECAUSE OF PROBLEM BUT MEET SOME VERY NICE PEOPLE HERE SO IAM NOT LEAVING REALLY ENJOY THIS SITE

Hey that's great!

As I'm sure you know by reading other's issues here it would be a good idea to not spend into that money until it is certain and cleared final. I have held 30-60 days for clearance, the last thing we want is more fees and problems if it goes haywire.

I spoke with a manager at a drawn bank AS I was depositing and was told that the funds were there to cover the check. He failed to mention that they were not going to honor it for other reasons! Be careful, that's all.

Good luck

 

[FRENCHIE]

i know what you mean

yes that is true the issue is it isn't a check it is a bank draft which is different then a check they put in collections instead of depositing it and it is possible they still might nit honor it but it is not a wire transfer that is what i was told from bank

 

[FRENCHIE]

keeping fingers crossed

know for sure on monday if they are going to honor the draft

 

[recruit]

lojo, can you elaborate??

Hey that's great!

As I'm sure you know by reading other's issues here it would be a good idea to not spend into that money until it is certain and cleared final. I have held 30-60 days for clearance, the last thing we want is more fees and problems if it goes haywire.

I spoke with a manager at a drawn bank AS I was depositing and was told that the funds were there to cover the check. He failed to mention that they were not going to honor it for other reasons! Be careful, that's all.

Good luck

lojo, can you elaborate on what you bank told you as for "other reasons" they wouldn't honor the check?? Did they go ahead and let you deposit it? Was this one of the "Citibank Germany/New York" checks???

thanks!!

 

[FRENCHIE]

lojo, can you elaborate on what you bank told you as for "other reasons" they wouldn't honor the check?? Did they go ahead and let you deposit it? Was this one of the "Citibank Germany/New York" checks???

thanks!!

that is what mine is recruit

 

[recruit]

Hey Frenchie...

that is what mine is recruit

OK, so can you explain a little more fully as to what happened with this check? You took it to your bank, they said it was no good, then you took it to "another" bank (was it the issuing bank?) and they said it WAS good...right? So did you actually cash it, or go ahead and deposit, or....who is telling you that you will know Mon if the draft was honored?

sorry for all the questions, but I have a few of these out there too...just curious!

 

[FRENCHIE]

ABOUT CHECK

it's not a check it is a draft which is different than a check they put in collections once they recieve money than put in account was told 2 to 3 weeks to get money.i hope this answer question oh no i didn't go to bank went to different bank

 

[FRENCHIE]

confusing

i know very confusing

 

[lojo]

lojo, can you elaborate on what you bank told you as for "other reasons" they wouldn't honor the check?? Did they go ahead and let you deposit it? Was this one of the "Citibank Germany/New York" checks???

thanks!!

This was awhile ago, and posted here elsewhere. I won't mention my bank but the processor was working out of a warehouse in suburban Detroit (I google earthed their address) and it was drawn on a SLC, Utah bank. I phoned the bank, talked to a manager and confirmed that the funds were there ie it was a 'good' check.

Next day or so I got an email from a 'pre'processor telling me the check would not be honored and to not deposit it.

I went into my bank the next day to tell them the check would be no good. I can read people pretty well and its a small bank, no red flags.

Long story short; the money was there, the processor (link from casino to drawn bank) quit doing business all of a sudden.

Long story shorter no, not citibank.

 

[lojo]

Hi folks, not trying to be the hall monitor here, but personal messaging is probably best for current issues.

 

[FRENCHIE]

INFORMATION

if anybody want more information please pm me plus i am a male not female

 

[winbig]

Hi folks, not trying to be the hall monitor here, but personal messaging is probably best for current issues.

??? Why take it private? I'm sure most people would be kept up to date on this situation.

 

[FRENCHIE]

?

that is true i will keep everyone up to date but not giving bank information in open room i think that is fair

 

[winbig]

that is true i will keep everyone up to date but not giving bank information in open room i think that is fair

*shrug* I thought that was the whole point - to keep people up to date so if they were to get a certain check from casino X , they would know not to take it to bank X. Same goes for processor X.

To be honest, this thread really should be moved to "America the Beautiful", so the whole world doesn't already see it...