Golden Riviera Casino stiffing me

[Casinomeister]

Vivien from Golden Riviera posted:



Vivien, that same 'excuse' was given by you, and your casino 4 years ago, when I waited close to 2 months to receive my winnings.

Golden Riviera Casino has had a LONG history of slow paying people, and it seems that nothing has changed.

My crystal ball tells me that changes are happening, and that these are good changes. Let's not get too caught up in the past.

Thanks Vivien for joining the forum.

 

[UKDafoe]

Dear UKDafoe and all our Valued Golden Riviera Players.

We understand that encountering these problems would cause great Frustration.
Please rest assured that we are currently implementing a new cashin procedure that has already started taking effect and will be completed within the next couple of weeks.
We are confident that this will minimize, if not eradicate the cashin problems completely.
We are aware of the complaints, and are addressing each one of them individually as all our clients are valuable to us.

We thank you for the input in this thread, it has assisted us greatly in improving our system.
Once again, we apologize for any inconvenience caused, going forward, we endeavor to make your online gambling experience as enjoyable as possible.

Sincerely,
Vivien
Golden Riviera Group Casinos

You could start by just replying to me without waiting 2 days to do so every time first.

 

[UKDafoe]

Dear UKDafoe and all our Valued Golden Riviera Players.

We understand that encountering these problems would cause great Frustration.
Please rest assured that we are currently implementing a new cashin procedure that has already started taking effect and will be completed within the next couple of weeks.
We are confident that this will minimize, if not eradicate the cashin problems completely.
We are aware of the complaints, and are addressing each one of them individually as all our clients are valuable to us.

We thank you for the input in this thread, it has assisted us greatly in improving our system.
Once again, we apologize for any inconvenience caused, going forward, we endeavor to make your online gambling experience as enjoyable as possible.

Sincerely,
Vivien
Golden Riviera Group Casinos

How are the changes going Vivien? I havent heard about any of these problems (including mine) being resoloved.

 

[zingul]

ecorga - no other way

there is no point talking with Golden RIviera, they are bounch of layers
and they will do anything to avoid paying you what you deserved.
i have been in a similar situation, for months i tried to solve the issue with them but nothing happened. just two days after writing ecorga at
www.ecogra.org/disputes
i recieved an answear from them and few days later i got the money after more than half a year after my cash in!
So listen to me, stop waisting your time with them and try ecogra instead.
Else, for the utility bill, if you live with your familiy try to send one of them, it is the same adress and familiy name, and explain the casino that issue.

 

[UKDafoe]

i filed my ecoga dispute three weeks ago, and they have had all my id for the past two weeks. Thursday they finally made contact with me saying they had received all my id and my cashin will be sent, of course they didnt actually send it.

 

[SomeOtherSucker]

You could start by just replying to me without waiting 2 days to do so every time first.

That's odd, I get reponses within the hour....

...provided I email on the weekend so that the response is that they have forwarded my message to the accounts department that is only open during the week (this from an email to and from accounts@ ).

Any question that is not for the accounts department, and any email at all sent during the week, goes unanswered, and has done for the last 3 weeks.

All this chasing a payment they said they sent 5 weeks ago (to click2pay)

 

[UKDafoe]

I got paid today, after following up one more time with eCOGRA.

It only took two months.

 

[chuchu59]

I got paid today, after following up one more time with eCOGRA.

It only took two months.

Woooooowwwwww. That was reaaaaaaaaaly quiiiiiiick. So for your next cashin in October,this will be your boxing day present.

 

[SomeOtherSucker]

I've been paid for my cashin 3 days ago, but not for my cashin of 36 days ago.

I am still only getting email responses at the weekend when "the accounts department aren't working" and then no response all week.

Is the casino rep here actually responding to problems and helping?

 

[GrandMaster]

You should file a complaint with ecogra. The first requirement of the ecogra seal is "Payment requests/receipts shall be efficiently and promptly attended to and payments/receipts shall be completely and accurately processed."

 

[sirius]

I noticed some weeks ago that Golden Riviera was recommended here. Probably because they have recently been acquired by Vegas Partner group. Here is what I know about them.

They changed management recently (to Vegas Partner) but the unfortunate thing is that they were approved by eCogra in April 2004 when they still were taking up to a year to pay out (no joke)! They didn't always take so long but they often gave poor excuses for any delays.

They were also originally linked to the Tropika group that closed down (I think had the same promo that killed Tropika despite just using them for support) but these casinos seemed to survive somehow and slow pay for years with ridiculous lies and excuses.

They have a couple more sites: slotsroyale and maimiparadise. They were all part of the Golden Star Network, although Vegas Partner recently bought them. I think I also heard that payments would stop to affiliates with the changeover to VPL, which broke the affiliate agreement.

There is almost nothing known about the ownership of the original group. They were originally from Dominica and later operating under a Curacao license (Coastal Portfolio Inc. and I read somewhere it was through a company called Cyber Fortune). I don't know if they are still licensed there and currently the sites have no info about licensing or ownership!

You do not have permission to view link Log in or register now.

They also once posted personal details of a player on winneronline after he complained there (you can find the thread somewhere above). They posted emails including his full name, Bank name, account number, ABA number!

Does anyone know Manuel Frank/Franck who was part of the original group as he seemed to be one of the owners or at least represent them and has spoken at conferences as a Marketing Manager for the group!? The player involved in the above incident said it was Manuel posting the personal information and I noticed his emails posted a lot too in other threads with excuses for delays.

By the way, I'm aware eCOGRA 'approved' them in April 2004 but they were still taking months to pay at times until they were recently bought by VPL! I also have some other interesting information about eCOGRA and VPL that I will post some other time.

How they were even approved by eCOGRA with the previous owners is worrying. It seems eCOGRA will approve sites even with the good chance of unresolved complaints. What about this for a deceptive promotion and attempted coverup:

You do not have permission to view link Log in or register now.

 

[thelawnet]

I noticed some weeks ago that Golden Riviera was recommended here. Probably because they have recently been acquired by Vegas Partner group.

Yeah well they are still screwing me around.

Imagine if you went it to Walmart, and the bill came to $20.

But you hand the cashier 11.27.

Not much use is it?

Well that's what they have done to me.

They sent me 106 instead of 106 (or thereabouts, I don't remember the exact number). I complained, so they sent me a second cheque to bring the total up to the equivalent of 106.

Um, nice try, but not good enough. I could cash these cheques but it would cost me about 20. And why should I pay for their screw-up? My account is in , I gave them , I expect back.

Anyway, I complained to their live help twice, and they told me to email them.

27 August:

Hi. I made a cashout a couple of months ago of 107.50 (pounds sterling)

I've since been paid, but in euros. These are not legal tender in the UK,
and I deposited and played in pounds, so please can you send me a cheque
for 107.50 instead.

Thanks

12 September:

Can I get a reply to this please.

> Hi. I made a cashout a couple of months ago of 107.50 (pounds sterling)
>
> I've since been paid, but in euros. These are not legal tender in the
> UK,
> and I deposited and played in pounds, so please can you send me a cheque
> for 107.50 instead.
>
> Thanks

21 September

This is unacceptable.

I need a response to this now.

Thank you.

> Can I get a reply to this please.
>
>
> > Hi. I made a cashout a couple of months ago of 107.50 (pounds
> sterling)
> >
> > I've since been paid, but in euros. These are not legal tender in the
> > UK,
> > and I deposited and played in pounds, so please can you send me a
> cheque
> > for 107.50 instead.
> >
> > Thanks
> >
> >


Anyway, they continue to ignore my emails, and obviously imagine that I will go away if they ignore enough of my emails. I won't, and the two euro cheques sit uncashed.

I am not sure whether this is Vegas Partner Lounge behaviour or Golden Star, but either way it sucks.

 

[caruso]

Anyway, they continue to ignore my emails, and obviously imagine that I will go away if they ignore enough of my emails. I won't, and the two euro cheques sit uncashed.

I met up with their new CEO recently at the GPWA annual Vegas get-together (an outsider in attendance at the invitation of a friend member, in case anyone's curious), and he seems very keen for the GR group to be shown to be turning over a new leaf now that they're under VPL, though still operating as a separate entity. He even invited me to re-awaken my ancient account and give them a fresh look.

If "Vivian", the Casinomeister rep, is elusive, no doubt someone at the above-mentioned webmaster group has close ties and can sort this easily.

 

[largeeyes]

Originally Posted by UKDafoe
I got paid today, after following up one more time with eCOGRA.

It only took two months.

Nice. eCogra eventually stopped replying after GR stiffed me.