Hi Vinylweatherman
I fully agree. I think that I wrote it in my previous post that we decided to use it for the launching stages, but we will reconsider it after we pass it. For the reason that you mentioned, in a perfect situation we would prefer not to use it at all, but we have decided to start with it.
There is probably a better way to phrase things, but it is a security department decision or finance department decision- and the general statement is correct.
I agree. The reason for that is not to frustrate the player and bring him to log in, only to get him disappointed, but only the adjustments that need to be done. one of the things that will be adjusted within few days.
One more thing: When we set our targets, we’re not looking on the next few months, but where we want to be in a year or 2 from now. We see many brands coming up with best bonuses, best commission etc, gain a lot of positive feedback here on the forum, only to go out in flames within few months. That is not our idea of making business and that is why at the start, we go a bit on the safe side, test things ourselves and then make our decision and improve things. The brand is live only for few weeks and we are working around the clock improving things, including the ones you mention.
In general: I really thank you for that post. You brought up many important points and with many of them I personally agree and we are already working with casino people to make adjustments and changes.
Nifty, I didn’t mean to insult you in any way and I don’t think that what i said is insulting. I just stated what I see here during my 2 years on the forum. Thank you Ksech for posting that link.
I have no problem with criticism at all. The reason I’m here on the forum is to take advantage of all the comments and critic and to do something about them. It was done in the past and we will do the same with the comments above.
. The system simply tells you that a player is "blacklisted" when it comes to promotions, it does not tell you why, and it often gets it wrong, yet you seem to have absolute faith in it.
I fully agree. I think that I wrote it in my previous post that we decided to use it for the launching stages, but we will reconsider it after we pass it. For the reason that you mentioned, in a perfect situation we would prefer not to use it at all, but we have decided to start with it.
I agree and disagree. When we launched SlotsJungle we didn’t write that if you made chargebacks at Winpalace, you won’t be eligible for Slotsjungle bonuses, but in any case- we will make the adjustment. On the website, if you claim a promotion is available to "everybody", then it is MISLEADING to advertise this, if in fact eligibilty is conditional on attaining a certain "rating score" from Rival.
Claiming "Security" for an issue unrelated to security is LYING, whether you believe it to be "more polite" or not. Surely in business, lying to a customer is downright RUDE! as it demonstrates a contempt for those who are actually the ones paying your wages.
There is probably a better way to phrase things, but it is a security department decision or finance department decision- and the general statement is correct.
Despite telling this player they cannot have these promotions, you STILL SEND THEM, so that each time the player might feel inclined to log on, or contact CS
I agree. The reason for that is not to frustrate the player and bring him to log in, only to get him disappointed, but only the adjustments that need to be done. one of the things that will be adjusted within few days.
One more thing: When we set our targets, we’re not looking on the next few months, but where we want to be in a year or 2 from now. We see many brands coming up with best bonuses, best commission etc, gain a lot of positive feedback here on the forum, only to go out in flames within few months. That is not our idea of making business and that is why at the start, we go a bit on the safe side, test things ourselves and then make our decision and improve things. The brand is live only for few weeks and we are working around the clock improving things, including the ones you mention.
In general: I really thank you for that post. You brought up many important points and with many of them I personally agree and we are already working with casino people to make adjustments and changes.
I think that even if you get the best treatment from us than in any other casino, you will still find something to complain. That’s ok. Can’t do nothing about it. The support told you that the security department decided not to allow you redeem bonuses. That’s ok. I assume the CS rep just wanted to be polite and that’s why used the “security department decision” instead of “you are bonus banned”. Don’t see any problem with that.
Nifty, I didn’t mean to insult you in any way and I don’t think that what i said is insulting. I just stated what I see here during my 2 years on the forum. Thank you Ksech for posting that link.
I have no problem with criticism at all. The reason I’m here on the forum is to take advantage of all the comments and critic and to do something about them. It was done in the past and we will do the same with the comments above.
Regarding my English: I agree, it’s not very good, but I’m getting there.. could you at least use something that resembles proper English.
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