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Golden Cherry casino - Rival/Regalbar Ltd

Discussion in 'Online Casinos' started by Emmeline, Apr 4, 2011.

    Apr 4, 2011
  1. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    Affactive Affiliate Program announced the launch of Golden Cherry Casino 02/23/2011.
    (Aff program includes Titan, WinPalace, Slots Jungle, Mayflower)

    I signed up a couple of weeks ago and since then I have received two promo e-mails, still there are no promos available, says "new promotions are coming soon"
    The website also states 300% welcome bonus.

    CS rep didn't have a clue, said "you know mistakes happen sometimes"
    I figured maybe they're part of Rival centralized support and this is one of their "arbitrary" bonus lockouts, but according to CR it's in-house.
    Been waiting for a response from the manager the last couple of days.

    (Btw Win Palace is part of Affactive Aff Program but is now owned by Lodolia Investments Ltd, licensed in Netherlands Antilles)
     
  2. Apr 4, 2011
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I would avoid any casino connected to mayflower.
     
    1 person likes this.
  4. Apr 4, 2011
  5. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    They use Rival bonus ban system, so if you are bonus banned in some other Rivals you have answer. I'm in the same situation.
     
    1 person likes this.
  6. Apr 4, 2011
  7. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    @nifty, thanks, I know what you mean, but I never had any problems with the other RegalBar casinos, so when I see a Rival 300% cashable bonus, I take my chances ;)

    @asghan, thanks, I guess that means even if they're not part of centralised support, they still share other information. Then I can kiss the 300% cashable bonuses goodbye since I know what bonuses are worth playing at Rivals:D
     
  8. Apr 4, 2011
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    same here. promo emails received but nothing in the cashier.
     
    1 person likes this.
  10. Apr 4, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    ....and just little tidbit for those who think this mob are 'on the level'.....

    Not only are support clueless, but the casino doesn't even honor the promotions stated on it's website.

    Just when I thought Rival might be starting to turn the corner :rolleyes:

    Also, I checked out Go Fish to see what the SUBs were like and they were:

    $377 free 60 mins
    Max amount to transfer = $377 Min deposit to transfer = $25
    Wagering = 30 x amount transferred i.e. 377 x 30 ($11310)
    MAX CASHOUT 1 x BONUS ($377) - Are they SERIOUS?? Talk about taking the p*ss!!

    100% to $500
    Wagering 20xDB
    MAX CASHOUT 3xBONUS :eek: :eek:

    177% to $??
    Wagering 9.8xDB (not too bad)
    MAX CASHOUT 3xBONUS :eek: yet again. If you deposit $100 you can only withdraw $531 which is a profit only a little over 4 times your deposit...it is daylight robbery. It is irrelevant how low the WR is as the casino is going to get to keep a lot of excess winnings. Imagine getting a couple of big hits on Scary Rich and not even being able to keep all of it.

    @KK - I actually got these from your site. I'm surprised you have listed them as good SUBs, or at all really. Promotions like these are criminal and exist solely to disadvantage the player. I know they aren't going to be heavily EV+, but these are a joke IMO.

    Max cashout deposit bonuses are a plague upon the industry these days and we as players need to vote with our feet until these operators get the message. Don't devalue your deposit by taking one of them! You will be the loser if you keep taking them.
     
    3 people like this.
  12. Apr 4, 2011
  13. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    Wish I could insert the chat here, don't know what happened to it, could have been my mistake.
    Anyway when I asked about why there were no promos, the response was ; Which promotion do you want ? Kinda strange reply from a Rival CS, either it's there or it's not, right?

    I noticed the Go Fish 177%, 9,8 rollover, but then the max cash-out no surprise, no thanks.

    @Nifty, If they offer me a first deposit 300% cashable, no max cash-out, I would claim it, as I have done before. It's a far better deal than most, maybe all of the bonuses out there.
    But for the rest of them (Rival promos) :mad:

    What am I missing? Who's KK, the rep?
     
  14. Apr 4, 2011
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    KK is kasinoking and he recommends a number of casinos in his own website.
     
  16. Apr 4, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You are another victim of the classic "bait & switch" scam, and the fact that they have done this should be a big clue as to their business ethics, and how you are likely to be treated later on.

    They did you a favour by trying this on BEFORE you made a deposit, so you have only wasted some of your leisure time, rather than your money.

    They HAVE to "bait" with that 300% bonus, in order to get "everybody" interested in downloading and registering, which has to happen before they can play the "switch".

    A reputable casino would make it clear up front in the terms and conditions as to which players would be eligible for an offer, and there would often be terms that offer a lesser bonus to players from some countries, even some deposit methods. At least here you know what you will get BEFORE you register.

    Many players DO fall for the switch, which is why they do it.

    They get away with it because they have carefully chosen some "backwater jurisdiction" for their license, one that has few laws to interfere with dodgy sales practices.
     
    1 person likes this.
  18. Apr 4, 2011
  19. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    Ok thanks, I get what you're saying and it needs to be said, over and over...
    For the record, I have probably wasted my time, but they will not fool me into depositing with ridiculous t&c's.

    The 300% is not a great deal btw, just found out it's a non cashable bonus.
    I have only deposited twice the last year at Rival's and those were cashable bonuses +200%, anything less is just not worth it, might be for the high-rollers I don't know?


    Do you find any of the Rivals (sloto cash?) to be different regarding bonus t&c:s?
     
  20. Apr 4, 2011
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I'm not defending them, because I do agree that a lot of casinos have crazy wagering terms, and you should see some of the e-mails I send to them pointing out how ridiculous they are!

    As a player myself, I'm as fed up as anyone about logging in to casino after casino only to find no/crap bonuses, but at the end of the day, it's down to the player to decide if they want to take the bonus or not; Personally I hate any high % phantom bonus, but some players can't get enough of them.
    Same with max cash-outs - I would be happy to play some of these, and delighted to cash out 3x my deposit!
    I can understand why some players don't like this, but I can also understand why some casinos do it, especially Rival ones; I have seen loads of players cashing out $1,000s from only $100 or $200 deposits. I just wish I knew how they do it!

    It's the same with ANY casinos; if you don't like the software - don't play it. If you don't like their bonuses, don't take them.
    At least with Rival casinos players get to see ALL the bonuses T&Cs right in front of them when they claim it - not like some casinos where you have to wade through several web-pages and masses of irrelevant terms to get to the nitty-gritty. :(

    KK
     
  22. Apr 4, 2011
  23. danielg

    danielg Banned User -violation of forum policies of i-Gami

    Occupation:
    affiliate manager
    Location:
    Cyprus
    Hi,‎

    Few things: ‎

    First: Not sure to whom it was related, but the bonuses we promote and post on our site are exactly ‎the bonuses players get, but.. We do use the Rival banning system and that is why some of you don't ‎see all the promotions. I'm sorry for that. ‎

    I assume the next question will be "if you are a stand alone brand and not a white label, why are you ‎using it?" - the answer will be - exactly for that reason. Since we have our own processing system and ‎support, not shared with any other Rival brands, we decided to start on the safe side and use the Rival ‎banning system. We are planning to review the use of it after we pass the launch stages. ‎

    Nifty, i think that even if you get the best treatment from us than in any other casino, you will still find ‎something to complain. That’s ok. Can’t do nothing about it. The support told you that the security ‎department decided not to allow you redeem bonuses. That’s ok. I assume the CS rep just wanted to ‎be polite and that’s why used the “security department decision” instead of “you are bonus banned”. ‎Don’t see any problem with that. ‎

    Please note: all the statements about max cashouts are NOT related to us, but to another brand, not ‎related to us. We don’t have max-cashout on any deposit bonuses. The only max-cashouts we have ‎are on Free chips.

    (i would prefer if you could open another thread and it will also help that casino rep to see the post). ‎

    Emmeline: Yes, sorry. The 300% bonus is not cashable. ‎

    Kind regards,
    Daniel
     
    2 people like this.
  24. Apr 4, 2011
  25. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    I received a third promotional e-mail an hour ago, still "promotions are coming soon"
    so I contacted CS again
    rep: Unfortunately, I cannot offer you the promotions that were offered in the mailer
    rep: I have added some promotions that I'm allowed to credit
    rep: It's a decision by our security department

    Two other promos were added, and as pointed out no max cash-out, that's good news.

    Security department, doesn't have a nice ring to it, does it ;)

    I have no opinions about that decision, but I would have appreciated if I had been informed on my first inquiry.

    Emme
     
  26. Apr 4, 2011
  27. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    Also, I don't recall ever receiving a promotional e-mail that included promotions I was later not able to redeem, unless
    the terms & conditions stated not eligible for some reason (except spam)
     
  28. Apr 4, 2011
  29. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    As it appears that they use Rivals central bonusbanningsystem it doesnt surprise me a tiny little bit that you cant claim anything, as that system is extremely triggerhappy.

    It bans around 75% of the worlds population by default, and from the remaining 25% everyone who had the nerves to cashout from a bonus once or twice.
     
    1 person likes this.
  30. Apr 4, 2011
  31. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden

    :lolup:

    Thanks :notworthy

    [​IMG]
     
  32. Apr 4, 2011
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You may as well toss a coin - nearly everybody knows that the Rival system is "junk", and as an independent, you should have more respect for players' personal information, since as an independent, the ONLY information you should have access to on a shared basis is TRUE "security related" information. The system simply tells you that a player is "blacklisted" when it comes to promotions, it does not tell you why, and it often gets it wrong, yet you seem to have absolute faith in it.

    On the website, if you claim a promotion is available to "everybody", then it is MISLEADING to advertise this, if in fact eligibilty is conditional on attaining a certain "rating score" from Rival.

    I am surprised Rival are not getting an even HARDER roasting over this than they are, it would be like All Jackpots telling you that you were not eligible for the "available to everybody" bonus because Go Wild told them that they had decided to bonus ban that player at THEIR casino. All Jackpts and Go Wild would get such a roasting over this that they would struggle to regain any credibilty, which is why casinos powered by such top tier software DON'T DO IT. The ONLY information such top tier operators will share relates to fraud, and players with a history of making chargebacks.

    Your claim to be independent is undermined by the mere fact that you DON'T seem to want to poach players from other Rival casinos, who after all, are COMPETING with you for players. Not using the crap centralised CS should make it pretty EASY for you to poach players from these white label operators, and unless they are FRAUDSTERS, you have a decent chance of turning a profit from them in the long term.

    One BIG mistake Rival makes is to show a player to the door as soon as they have a half decent win, thus depriving the casino the opportunity to win it back, and then some, as mathematically, the house ALWAYS wins in the end, provided they can stand the VARIANCE that often means that at some point, the PLAYER is the one ahead.

    Claiming "Security" for an issue unrelated to security is LYING, whether you believe it to be "more polite" or not. Surely in business, lying to a customer is downright RUDE! as it demonstrates a contempt for those who are actually the ones paying your wages.


    Despite telling this player they cannot have these promotions, you STILL SEND THEM, so that each time the player might feel inclined to log on, or contact CS, at which point you get to play "bait & switch" yet again.


    The problem with this approach is that you don't merely get rid of one player that you consider a "security risk", you generate further bad publicity for the Rival brand as a whole, not that the brand even NEEDS any further help with this:rolleyes:

    Whilst this is more of a "bitch & moan" situation, rather than one of confiscation of funds, it is going to put off many players from trying ANY Rival casino, let alone your own.

    I am known here as a long time player, and a bit of a high roller, so how many Rival casinos do you think I have tried?


    Well, to save time, the answer is a big fat ZERO! This is down to that fact that almost as soon as Rival came on the scene, a brief promising start where they tried to get players involved degenerated into chaos, mainly driven by the Rival central ratings system, and the attempts by Rival to cover up the mere fact of it's existence, which they did rather badly, yet even when presented with overwhelming evidence continued to lie about it. Not NOW of course, Rival gave up the pretence a while ago, and now freely admit they share information in some considerable detail with Rival themselves, who use it to generate these "rating scores" which are made available to ALL operators, many of whom have such faith in the PERFECTION of this scheme that they accept these "ratings" as the "absolute truth", and if a player questions their own "score", they have to be lying con artists out to scam them.

    For some reason, Emme has misbehaved so badly as to earn herself the "don't touch with a bargepole" rating from Rival, so presumably would suffer similar levels of discrimination at almost EVERY Rival casino, yet can never know why since it is a "security matter", a rather convenient label to hide behind, even though we all know this has nothing to do with "security".

    With all the above, HOW does a NEW Rival operator compete with the existing ones, since many players who are drawn to Rival software already have a number of accounts at the current operators, and this alone drags down their "player rating" in the Rival database, even without them doing anything "wrong".

    We have also seen that even a SINGLE win of as little as $1000 can be enough to "flip the switch" and earn a total bonus ban at all Rival casinos, and this is WELL within the expected variance of play, especially when it comes to a few of the Rival slots like Scary Rich, and is all down to CHANCE that the big win happened earlier, rather than later, in their play history.

    I have experienced such variance in my own play (not at Rival though, see above:p), often surging WELL ahead at a particular casino, however in most cases, continued play has seen the casino win it back, and more. Where I HAVE been "shown the door" after a lucky streak, I have STAYED ahead there, and a COMPETITOR has benefited from winning it back over the longer term.

    My lifetime records are rather skewed as a result, because where I have NOT had a big win, I get all the offers going, and often a few extra ones. At many of these places, even if ahead at one stage, I am now DOWN, and in some cases by a considerable amount.
    Where I HAVE won, and been kicked off the list that contains "everybody", I have sharply reduced my deposits, and in many cases given up altogether in favour of the places where I am DOWN, and thus STILL get all the offers going. This is why I am UP at so many casinos where I have been "shown the door" from the promotional department, and DOWN at almost EVERY casino I still get promotions from.

    This shows that whether a player has a great win or not bears NO relation to the overall long term trend, except that money moves from casinos where I am already ahead, to ones where I am down, rather than back to the ones I originally won it from.

    There are a few that can see past this "operators fallacy" that players who hit a lucky streak are inherrently likely to just keep on winning long term, and need to be got rid of, and these are the ones where I went ahead, didn't get banned from anything, and so they started to win it back, and in some cases I have gone from being well ahead, to being down by a considerable amount.

    Unless Emme really IS a "security risk", you have just thrown away a potential source of profit, as well as persuaded many others that you are "just another crappy Rival" like the rest, rather than something new & special.
     
    6 people like this.
  34. Apr 4, 2011
  35. Emmeline

    Emmeline Experienced Member

    Occupation:
    editing
    Location:
    Sweden
    You certainly put things into perspective, thanks. I will read it again, a lot to be learned from that. :thumbsup: (can barely put two words together at the moment so I won't make any further comments)

    Thanks
    Emme
     
    1 person likes this.
  36. Apr 4, 2011
  37. reda

    reda Senior Member PABnonaccred

    Occupation:
    cleaning bussiness
    Location:
    HOUSTON
    well i wanted to see if this golden cherry had the 300% bonus listed when i downloaded it and it did. i guess i havent been banned yet. there is a no max cash out but the bonus is like you stated, non cashable. also when i was installing this casino my mcafee box popped up and told me it detected a trojon and had removed it. so im thinking this had to be in the casino as i was downloading it. thats the first time that has happended to me and i have istalled soooooo many games and casinos.
     
  38. Apr 4, 2011
  39. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Peeps I think you are being a bit harsh on this casino. At the end of the day it's up to them what offers they make and who they choose to do business with.

    Some of you make it sound like the casinos owe us a living and we should all be entiltled to a lavish sign up bonus. But business ain't like that.

    I always think casinos are like nightclubs. I remember getting turned away from nightclubs loads of times, often for no real reason atall really. It's crap but as a business that is their right. It's easy to take offence but a lot of it is just pot luck and inexplicable.

    As for CS saying it's a security dept decision I mean c'mon that's standard procedure it's like the bouncer telling you it's a management decision. You both know it's BS but it's a convention.

    I do agree about the spam email problem though that is really annoying. Casinos should make an effort not to spam players they have banned, I mean it's not exactly hard to take you off the email list.

    Let's lay off the carping about these guys. As KK said the bonus system is very clear at Rival. And if the offering is deemed to be poor the market will decide and players will go elsewhere.
     

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