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Go Wild Casino - Live chat support out of line?

Discussion in 'Online Casinos' started by PCJACKPOT2008, Apr 4, 2013.

    Apr 4, 2013
  1. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    I have signed up on quite a few MG casinos in the last six months. This casino is has been my favorite of the bunch. I got birthday gift, a NDB and some good offers weekly.

    But this interaction annoyed me. Made me feel like i'm not valued at all at the casino because of my low deposit.

    Am I wrong for thinking this is out of line?

    You are now chatting with Sylvie
    --------------------------------------------------------------------------------

    Sylvie: Hey there, nice to have you with us
    Sylvie: How are you today, Marcus?
    Me: Hi, i'm fine. And you?
    Me: I'm going to deposit 100 credits now and I got an email with a 70 % offer.
    Me: Is the Wednesday Deluxe also avaible with that deposit?
    Sylvie: I will gladly check everything in just a few seconds, Marcus
    Sylvie: I am good as well, thank you for asking :)
    Me: :)
    Me: Deposit has been made.
    Sylvie: Well, Marcus, you have the 70% bonus as well as 100 free spins on Queen of the Jungle for that amount
    Sylvie: However, I have a suggestion for you, if you are open for it, of course
    Me: Ok, let's hear it. :)
    Sylvie: Well, Marcus, you have made an investment of 100, right ?
    Me: Yes.
    Sylvie: The 100 free spins have already been issued for you, rest assured, they are in to enjoy
    Sylvie: However, keep in mind that the 70% bonus is something truly exclusive for you
    Sylvie: And it goes up to 140 credits
    Sylvie: What does that mean ?
    Sylvie: It means that should you, for instance, go for another 100 with us, you will claim the full benefits of it, which will be an incredible extra 140 Dollars
    Sylvie: Of course, you will get an amazing profit for 50 more as well
    Sylvie: Just wanted to let you know that you can make incredible profit today
    Sylvie: And really don't want you to waste it at all :)
    Me: Do you want me to deposit more?
    Me: I'm a lowroller. Will take forever to wager.
    Sylvie: Well, Marcus, should you decide to go for another deposit, you will claim an incredible amount of extra credits, this is what I emphasize on
    Sylvie: And since the wagering is only 29 times
    Sylvie: Think about how many chances you will have
    Sylvie: You will enjoy an incredible total balance to enjoy on any game you wish
    Sylvie: At your own pace
    Me: No, thank you. I rarely deposit more then a 100 credits
    Me: I don't wanna bet more then I usually do.
    Sylvie: No worries, I understand, though who knows, maybe I will be your lucky charm
    Sylvie: And it was the perfect moment for such a rare thing
    Sylvie: Higher deposits are a very nice way to boost your balance incredibly
    Sylvie: And with 70% , rest assured, the balance goes over the roof
    Me: Are you serious with this?
    Me: I feel a bit insulted to be honest.
    Sylvie: I am sorry , it was not my intention, Marcus, rest assured
    Sylvie: I will gladly add the 70% bonus right away
    Sylvie: And I will also sprinkle some lucky dust over your bonus
    Sylvie: So that you will have amazing chances to win
    Sylvie: Also, keep in mind that our new game, Piggy Fortunes, is hot and pays well :)
    Sylvie: And also, you will claim triple loyalty points by playing on it
    Me: Thanks I will try it out. :)
    Sylvie: Have a fantastic time, again :)
    Me: Yes.
    Me: Thank you for your help, bye.
    Sylvie: Bye bye
     
  2. Apr 4, 2013
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Oh not that f*&*ing lucky dust again!!!!!:mad:
    Did they recruit (alias Sylvie) from a bloody bingo site by any chance?

    Be aware GoWild have recently been put in limboland on here; neither rogue nor accredited. Although not exactly for the issue you've just posted.

    This encouragement to deposit more than you intend is a sinister tactic also employed by FL as they did this sort of crap with me at 7sultans at the weekend. I don't like it, it's predatory patronizing and insulting. And they're accredited!

    http://www.casinomeister.com/reservation.php

    GoWild GoWild Casino was an Accredited Casino for a couple of months, but their policy of bonus "abuse" was too subjective and they were subsequently removed from the site. Although they are a good casino, advantage players may have difficulties convincing the casino that their bonus play is not "abusive."
     
    1 person likes this.
  4. Apr 4, 2013
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This sales pitch also breaches the principles of responsible gambling. Here we have a player who has already decided that $100 is what they can afford to spend, but they are getting a "high pressure sell" from the chat rep, which includes some misleading information, such as this emphasis on "making profit". The word "profit" is not appropriate at all when it comes to offering a bonus, as the WR is designed to make it -EV for the player, so long term a doubling of the "investment" means a doubling of the loss. Further, by depositing more, you lumber the session with twice the WR, so the long term house edge has a stronger effect than short term variance that might produce a nice payout.

    It may even be a complete load of bollocks if the bonus can be spread over several deposits until the cap is reached, which is how bonuses at some MGS casinos work (GNUF for example). A far better "investment strategy" would be to play on the first $100, and only consider an additional $100 "investment" when busting out, but can afford another $100 and 70% happens to be the best offer on the table.

    Lucky dust only works in bingo, and has not been clinically tested and proven to work in casinos, so is not currently licensed for this use:rolleyes:
     
    8 people like this.
  6. Apr 4, 2013
  7. chuzzleaddict

    chuzzleaddict On a Break

    Occupation:
    Hospitality Manager
    Location:
    Second star from the right... & straight on til mo
    Wholly agree with VWM - the technique that this chat rep has been trained to use, is terribly irresponsible. Reluctant to blame her personally as she is just following a script, but it smacks of a nasty operation, encouraging you to spend (lose) way more than want to, in a heavily pushy way.
     
    1 person likes this.
  8. Apr 4, 2013
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It seems GoWild really went downhill after their old offices in Croatia got raided and they had to move. Their CS was once their strong point, and some even likened it to what you get from 32Red. It seems that the move meant they shifted to "drones" from quality CS staff, with the above example being a case of a scripted sell, rather than service. Maybe she also works for a bingo room, possibly outsourced support serving a number of operations, and got her "lucky dust" medication confused.

    I also very much doubt she is telling the truth when she tells the OP the 70% is "exclusive to you". This is a generic offer open to anyone who isn't bonus banned like I am (having gone over £8000K ahead:p). Oddly enough, amongst the obvious GoWild spam cleverly disguised as a personal offer from the casino, I am seeing small offers quoting my account number, mainly free spins if I make a small deposit (1p & 5 lines no doubt:rolleyes:) ). Pity they didn't forget the bonus ban during the CS shakeup, I could do a fair bit of damage if they came up with another 70% "unlimited" offer, where I would more or less use the strategy I outlined above, deposit, bust, have another go, rather than go "all in" for a massive bankroll with everything available.
     
    2 people like this.
  10. Apr 4, 2013
  11. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    I knew Go Wild isn't accredited here going in but didn't read that much negative and the offers seemed to suit a low roller like myself.

    This just prove that 32red is the best MG out there. Support at 32red has never pulled anything like this but 7sultans, 777dragon and of course Go Wild has pulled this kind of sales pitch at one point. All Slots even called with an offer last week that ended up not being the same offer in reality after deposit.

    Off to 32red for my next deposit (even though I run horrible, ha). :thumbsup:
     
  12. Apr 4, 2013
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So long as you can resist falling for the sales patter, Go Wild should be "good to go". It was their attitude towards "bonus abuse" that saw them drop from accredited status.

    It may be worth introducing a new CM award though, the "Lucky Dust Cup", perhaps awarded for the most inane chat session for a casino (not bingo) player.


    Just time to don my lucky underpants and take up a 70% offer. Might also be worth trying out a "certain bingo room" before putting them in the wash too:D DAMMIT, where did I put that rabbit's foot, and where the hell is my lucky horseshoe.:D
     
  14. Apr 4, 2013
  15. RikkiGT-R

    RikkiGT-R Non-Gambler

    Occupation:
    Domiciliary Nurse
    Location:
    Northern Ireland
    Lucky Dust. Jesus :rolleyes:
     
  16. Apr 4, 2013
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    :):):):) I'm pitching a bitch shortly. My 'lucky dust' only had an RTP of 54% and my penis never grew either. I never bumped into a 36DD model when I went out Saturday and all it did was make me sneeze then have an asthma attack. I then put padding in my cheeks, ate a MacDonalds and went on Bingocams and wildly whooped when getting two lines for £1.98, broke wind and ended up £30 down. Apart from that, the stuff was brilliant.
     
  18. Apr 4, 2013
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I dep here frequently....even going INTO the convo, I say 'k, I've only got 50' which at some point will ALWAYS lead them into a follow-up of 'but for another 50'.
    Sure, it's a term which won't get them in the accredited list, but I've never had a problem with them honouring a promotion, they always pay me (and within the day), and I get a fair few bonuses, freebs and I can always email my manager.The 'dep more' isn't a favourable tactic, but, as I said, they do pay with no grief.
     
    1 person likes this.
  20. Apr 4, 2013
  21. LondonDJ

    LondonDJ Experienced Member

    Occupation:
    Trainer
    Location:
    London
    each to their own of course, but the tone and language of that chat made me feel sick.

    I wouldn't touch this casino.
     
    1 person likes this.
  22. Apr 4, 2013
  23. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I was a very regular player at Go Wild, often with a minimum deposit of $300 and taking any bonus available to me - but the girls from live chat would still do their song and dance to entice me to deposit more - so I think it doesn't matter how much you have deposited, it's part of their sales policy to have players deposit ($50 or $100) more after they've made their deposit.

    I must admit though that there bonuses were good, but I got tired in the end of live chat and the fact that you have to check the WR with them as well - it's not done by the system - so I stopped playing there and moved on to NetEnt casinos and 32Red.
     
  24. Apr 4, 2013
  25. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    On another note: I logged in to 32red to make a deposit and found I had won €20 on the Red Letter promo.

    This is what i won.

    Go Wild Casino - Live chat support out of line?: Sarah Bonus.jpg,Apr 4, 2013

    Wrong thread for this but what a heck. 618x bet and I had just upped it from €0.3 to €0.6. Thank you 32red! :D
     
  26. Apr 4, 2013
  27. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    never here in several years, but wtg
     
  28. Apr 4, 2013
  29. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    I should point out that this was my first negative experience with GoWild but it will be hard to forget. Being treated with respect when talking to support is a must for me. And to urge someone to deposit more is just wrong.
     
  30. Apr 5, 2013
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    In that case, start the bidding by saying you have $100 less than you are actually going to deposit, and see if you can barter an even bigger bonus than is being offered out of them.

    GoWild - if you deposit another $100, we can give you 70% on all your deposits.
    You - well, to be honest, I do have another 100, but xxxx is offering me 150% on a $100 deposit, and I was keeping it back for that as it expires at midnight.

    ...then see how badly the chat rep REALLY wants that extra $100.

    Remember, like the "investment profit" and lucky dust, the other 150% offer is merely a figment of your imagination, but they aren't to know:D
     
  32. Apr 5, 2013
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Lol, there probably isn't much lee-way from the side of the rep..these 'exclusive' bonuses are just the ones from the mass mails..they always tell me 'oh, JUST for you today, I can offer bla bla bla'..and I'm like, 'yes, well, so it says in my email, I know this'..actually, there's even times the CSR offers me a terrible bonus; I'll go in stupid asking what the best deal of the day is and they'll trot out something LESS than I have in my mail, and I'll turn around and say 'but, what about this'? to which they reply 'oh, of course, you could take that one too' lol

    However, you CAN email your manager and ask for something better, which I have gotten.
     
  34. Oct 5, 2013
  35. Firehawk

    Firehawk Banned User - violation of <a href="http://www.cas

    Occupation:
    Manager of Pak'n'Save Masterton.
    Location:
    Masterton
    Nah they do that often is nothing but sales tactics trying to get the upsale I wouldn't take it personally
    and ill vouch for this casino never had any problems and the live support is allways friendly and open
    minded to making deals other mgs I've played at tell you how it is and almost zero salesmanship : ive
    had fast cashouts and good times with this place never been mucked around ever ay.
     
  36. Oct 5, 2013
  37. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    I tried to close my account shortly after this forum post.

    I repeatedly insisted that they should close it but they kept stalling and telling me about their great offers. It took weeks, five emails and lot's of chatting with CS to get my account closed.

    Just horrible....
     

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