Gemma VS Bet Spins

[smokeeye]

According to my stats I have a lifetime RTP of 97,93% there and atm I don't get the CB because I won big recently. I can't tell you how exactly their system works, but to me it seems when you had 5 or more losing deposits in a row they start dropping in some funds which is really nice. And congratz getting VIP.

Likewise for me. Got that 3000€+ win couple of days ago, as well as some 800€+ wins here and there (at BetAt). Though you may be correct. After a couple of bad losses/deposits I usually got an email the next morning with some funds inside. But still, it's far from the claim of the consistent 10-15% cashback on ALL losses (deposits).

But it must be added that BetAt must be one of the more generous out there. Paying (very!) promptly, regulary promo offers, good customer service.. Very few reasons for not playing there.




Thank you!

 

[Jhonson90]

I've just told another user to not make another thread(with same complaint, with same rant. She in past topic in August promise to play somewhere else, and again this topic). She made absolutely same thread in August. Now it appears in September. We should wait same in October?

I am not telling people what to do or what not to do. Strange that you think so. In the end of your day i will blame you with your logic - why you telling me what to post or what not to post?

Really, not need to start holywar.

I'd be telling you what to post and what not? Probably my English is not the best because I wrote anything.
I simply wrote that respect the views of all, including your own of course, and do not see anything wrong with a user
can express one, two, three, ten negative views of one or more casino, for me it would be unfortunate that a user can not
express their opinion (positive or negative) as many times as he wants, I realized that you do not like and
respect your opinion, I have a different opinion about it , just that
Cheers.

 

[Jhonson90]

There is also another thing to say, always my opinion of course, when you lose to find some comfort and solidarity with the forum users
is an important aspect, of course always in the context of a formal respect to the casinos.
Cheers.

 

[Tirilej]

Thanks - I did try Sam but he said he cannot help as he is only Marketing

This is the guy you should talk to if it's more serious issues.

https://www.casinomeister.com/forums/members/5803/

 

[Casino2014man]

This is the guy you should talk to if it's more serious issues.

https://www.casinomeister.com/forums/members/5803/

Ah thank you Tirilej!!! I had no idea they were even here

 

[Tirilej]

Ah thank you Tirilej!!! I had no idea they were even here

He's great but he is a busy guy so give him to next week at least

 

[Casino2014man]

He's great but he is a busy guy so give him to next week at least

Thanks - will do.

Their CS department has been awful, 'we will email within 24 hours' I have been told three times in a month and the main rep page here just ignored my question.

Have Pm'd him so will await his response

 

[Gemma A]

If I spent 30 quid on ten pints of lager in a pub then puked it up do you think I should go back the next evening and ask the landlord for a free beer or two??

I always have said, and will say again, that if it hurts that much to lose and you have no more funds to deposit and can't forget the pain of loss so you are begging for another go on the house, then you couldn't afford it in the first place and shouldn't be playing.

No but loss on 800 pounds in a week i expect-at least a few spins i watched your videos on your bad run lol well you have your voice i have mine bully bully

i sick of you old lot having you say .As sson us new members have a go you cant wait to have a pop

 

[Tirilej]

No but loss on 800 pounds in a week i expect-at least a few spins i watched your videos on your bad run lol well you have your voice i have mine bully bully

i sick of you old lot having you say .As sson us new members have a go you cant wait to have a pop

I just hope you're not that rude to the reps or cs, or that could be a reason for why you don't get so much back.
Just a thought.

 

[paul7388]

Okay ill give you that yesterday the rep had not been active for a week and phil hasn't been on for a month. Maybe they are on holiday or having some problems.

But heres the bit where I say what im thinking even tho most probably don't agree. Always been a fault lol where I speak my mind.

Anyway Maybe even if they are active they would be in no hurry to reply to your pms as it looks like you are sending them a hell of a lot. In fact 4 weeks ago you were never depositing at Betspin again as they wouldn't comp you or reply to you as fast as you would like. Saw you were also telling live cha that the reps on casinomeister weren't replying to your pms after they never gave you a bonus.

Sorry but just because you lose a lot doesn't mean you are entitled to any sort of comp. I am guessing from the amount of deposits you must have got free spins etc. from the promotions they run. Maybe if you asked rarely they might offer you a comp but seems like you are constantly pming reps and contacting live chat every time you lose.

Maybe it would be better for you if you did what you were going to do 4 weeks ago and deposit at a different casino that's willing to give you comps every time you lose. Good luck in finding that casino tho.

 

[dunover]

No but loss on 800 pounds in a week i expect-at least a few spins i watched your videos on your bad run lol well you have your voice i have mine bully bully

i sick of you old lot having you say .As sson us new members have a go you cant wait to have a pop

That's the whole point - I bitch and moan and cuss my luck (as you saw in the videos!) but that's as far as it goes. I have my budget, spend it and bust. Game over. I don't ever ask for free chips afterwards. I took the risk, I played and I lost.

My issue is that because we are on Casinomeister and sometimes get reps 'looking after us' or CM-only free spins promos that this raises expectations among some players and they wrongly expect some sort of 'insurance' against their losses.

Personally if I were a rep at that casino, knowing you had just blown 800 quid I'd consider it quite irresponsible to drop spins in to encourage you to play and lose even more....

P.S. There's no 'bullying' just because some of the 'old lot' may have a different take on things. I stand by what I said - I think you are stinging after losing 800 quid and you're having gambler's remorse and taking it out on the casino. I get the feeling you couldn't afford to lose it. I know I couldn't.

 

[Deeplay]

Loosing is never nice. But I learned long ago through bitter trial and error to have ye a budget and stick with it. And when needed be not afraid to use the RG settings. Makes for a much healthier experience. And loosing 800 quid I suppose would be worthy of a comp although personally I would never humiliate myself in asking. I remember visiting land based casinos in Denmark. Lost a fucking stack and you dont get given shit by the casino! Just high priced drinks and as players we have to comp the dealer even on each win!! (no joke Copenhagen Casino is nightmare for that even charge you a tenner to get through the door! ) so expect nowt back but always play within your means and when you loose (which I do 98 percent of the time ) take it on the chin and move on.

 

[Deeplay]

Side note : it is a shame to see Betspin not active here how they were at the start. I thought Phil was a super rep. Even though im not currently playing there. Hope there is a valid reason for this and it was not just something they did to boost ratings at the start. Could be holidays or what ever but the none activity i can see could get to people unless I missed some posts .... here by the rep.

 

[Jono777]

I knew if I 'stood back' for a couple of hours I'd come back to some home truths! - Held off responding when I first saw your post to think of a diplomatic and friendly response!

Trouble is Gemma, No one like losing but that's the risk we all take, bottom line!

I have nothing against anyone who wants a quick 'bitch n moan' as I hold my hands up I'm guilty from time to time, both with certain posts and the accompanying wording to some of my videos and screen shots. 10 Minutes later however I'm fine as like others, I have a set budget, when its gone, its gone, always next week to look forward to!

I feel for you I genuinely do, nothing worse than a never ending losing streak that does not seem to be ending and then also not getting 'want we want' on top!

However, Imagine been a casino manager, employee, rep etc and being bombarded by those type of messages and requests! - Take your situation and multiply it by at least 100! - That's what the reps/staff etc have to deal with on a daily basis I'm sure!

Imagine your frustration when losing and think of casino reps who are trying to also play their part in the running of a successful business as well as keep members on here informed and help with problems and so on. I'm sure their frustrations are more than equal to players and I feel if I was in that situation I'd eventually stop responding too!

Ps: I'd replace 'old' with 'experienced' from your post, may not look like it but sometimes harsh truth can also be a way of helping you in the long run

 

[Casino2014man]

My opinion on this. I get when I lose. It is in my nature. If I had lost £800 I would also ask for a comp. I hate doing it, because when they tell me no, if I have lost an amount like that, it does drive me a bit psycho because I am already embarassed to ask, as that is not really me, but their attitude can be a bit upsetting.

However, that is their choice. They clearly do not massively value you as a customer, because a free tenner would not hurt, no matter the circumstance. Plus, from my knowledge of betspin comps, they have 20-35x wagering so you would probably lose it anyway - no hurt to them.

Personally, I would not have started this thread, I would have then set a £10 a month limit, and moved on. I did just this at casumo. I was losing there, non stop. Could not hit a small win over a long period. Asked for comps and had these condescending CS staff calling me champ, buddy, but giving me very little or telling me to go away. I closed the account and moved on somewhere, where now I get cashback for my losses and other great deals.

Gemma, no point moaning here at the reps - just move on - either stop altogether as clearly it is affecting you negatively, or move on to another casino. I mean do you really want their 'free' 35x wagering chip anyway?

I have empathy for you, but understand those telling you to stop as it can look a bit like pressurising.

I suspect a betspin rep will respond here eventually, and they may not be that happy with you for your post.

I also dealt a lot with Phil and Betspin and they were brilliant, really brilliant at the BBF stage and beyond. If they have now gone awol, that is sad, and unexpected being linked to guts. I do not play there anymore but it is still disappointing.

 

[dunover]

Side note : it is a shame to see Betspin not active here how they were at the start. I thought Phil was a super rep. Even though im not currently playing there. Hope there is a valid reason for this and it was not just something they did to boost ratings at the start. Could be holidays or what ever but the none activity i can see could get to people unless I missed some posts .... here by the rep.

I don't know why the rep has gone AWOL (if he has) but I do know the reps are here to help CM with player issues, to provide a channel of communication between players and casino, keep us informed of stuff etc. That they often do CM promos or similar is a bonus.
CM doesn't exist so posters can badger reps when they lose and hustle for freebies. If I were a new rep here I'd find it a bit off-putting to be honest and probably fade away into the background.

This is a GAMBLING FORUM! Gambling involves losses, for which you should be prepared before embarking on a deposit. It is a pastime that mostly gives you nothing in return for your expenditure.

 

[Deeplay]

I don't know why the rep has gone AWOL (if he has) but I do know the reps are here to help CM with player issues, to provide a channel of communication between players and casino, keep us informed of stuff etc. That they often do CM promos or similar is a bonus.
CM doesn't exist so posters can badger reps when they lose and hustle for freebies. If I were a new rep here I'd find it a bit off-putting to be honest and probably fade away into the background.

This is a GAMBLING FORUM! Gambling involves losses, for which you should be prepared before embarking on a deposit. It is a pastime that mostly gives you nothing in return for your expenditure.

I concur ... dont think I have ever begged a rep for a freebie here in fact know I aint

I did a while back ask Guts if they had a deposit bonus available after a horror loosing sesh. They threw me a decent comp on that.
which I promptly lost. But other than that if people are really turned on by comps etc just stick with the likes of Videoslots where
the payback is in built to the system. I think for the record Videoslots set up is brilliant and the way comps and bonuses should be.

£800 with decent play through would have gotten a fair whack back if blowing yer brains out and the bank account at the likes with vd slots.

 

[Adriana B]

If I spent 30 quid on ten pints of lager in a pub then puked it up do you think I should go back the next evening and ask the landlord for a free beer or two??

I always have said, and will say again, that if it hurts that much to lose and you have no more funds to deposit and can't forget the pain of loss so you are begging for another go on the house, then you couldn't afford it in the first place and shouldn't be playing.

Love the analogy Dunover.

 

[Jhonson90]

I fully understand the bitterness when you lose, I opened one thread to bring my bad experience on Redbet (8K lost),
they gave me a bonus compensation but the very negative trend, having recovered something, has not changed,
after seventy-five days where I had one day rng favorable, I closed the account, I thought it was the right thing to do.
Cheers.

 

[MightyDuck]

That's the whole point - I bitch and moan and cuss my luck (as you saw in the videos!) but that's as far as it goes. I have my budget, spend it and bust. Game over. I don't ever ask for free chips afterwards. I took the risk, I played and I lost.

My issue is that because we are on Casinomeister and sometimes get reps 'looking after us' or CM-only free spins promos that this raises expectations among some players and they wrongly expect some sort of 'insurance' against their losses.

Personally if I were a rep at that casino, knowing you had just blown 800 quid I'd consider it quite irresponsible to drop spins in to encourage you to play and lose even more....

P.S. There's no 'bullying' just because some of the 'old lot' may have a different take on things. I stand by what I said - I think you are stinging after losing 800 quid and you're having gambler's remorse and taking it out on the casino. I get the feeling you couldn't afford to lose it. I know I couldn't.

After I have seen some of your videos I think it's also a little bit of a "show" you give to your audience when you bitch and moan about bad poor game play. It's apparent that you can wave the white flag when it just gets too bad. But some players are just keep losing and losing and in the end of they day they realize how brutally they got screwed.

 

[Jasminebed]

I believe it is against CM policy to ask reps for a freebie.

I do however ask support at times. Usually I phrase it like this:

It's been a long time since I last had a withdrawal? Does my account qualify for anything please?

You will often get a better offer by email, frontline CS can only do so much, depending on casino.

Sometimes the answer might be no. If you had a $1000 withdrawal a month ago, and lost $800 back, it might not feel good, but you might not get anything either.

Lots of casinos offer loyalty points for play, which can then be converted for chips, some without WR, some with. Gives you something when you have a good session too, and lots of play.

A few casinos review your play regularly and will drop you a bonus when things are bad. Many take into consideration other bonuses you may have had along the way however.

But seriously Gemma, you should have had a response, even if it was a polite, I am sorry, we can't offer you anything at this time. Next time, please email our support team, they can help if they can.

 

[Adriana B]

At the end of the day, casinos are not a benevolent organization. They are here to take our money and that they do. Some win but a lot of us have to lose in order for people to win.

Gemma, you have embarrased yourself a few times by a casino rep calling you out by your constant emailing asking for freebies -- I think he said 18 times (I believe it was Betspin). Give it up girl.

 

[thebigs]

Just to have my pennies worth here Gemma,you just have to take the good and the bad weeks when it comes to gambling.
I had 18 deposits on the trot at one particular fav casino of mine without a withdrawal and yes i felt sometimes the casino gods were against me but it does turn around and you will have your great weeks like i just have.
I am sure a while ago you said in a thread how great Betspin were so it's just a case of you have had a bad run like we all have had a maybe try a different casino for now or when the run is bad control your gambling a bit better as chasing often turns to tears.

 

[goatwack]

I think some people get the lines blurred, it's called gambling not lending your money to a business and deciding you want to cash in. What the hell, these casinos aren't here to bankroll our lifestyles and cough up, there is far too much sense of entitlement around and if anything they are choosing to take a financial hit by giving out comps from their own pockets.

We've all had nasty losing streaks but the lights should come on when you keep ploughing money into the same establishment = doing the same thing over and over again and expecting the same results. Maybe it's best to take a break or evaluate one's gambling habits. But to continously whine about recompense is tiresome and shows a complete lack of common sense and indicates an immaturity when it comes to losing money. Nobody owes you anything, get over it already.

 

[Harry_BKK]

My 2 cents

OK, have to give my 2 cents on this one as well.

Every casino has, apart from the usual overheads, 2 main expenditures after which the casino is left with the net yield/player, e.g. IIRC 32RED had last year a 580GBP net yield/active player, up by some 30% from the previous year:

1. Player Acquisition Cost
2. Player Retaining Cost

1. We all know that is the SUB, advertising, etc ,etc.
2. This is generally 25% of all players deposits, a number which established itself over the last 15 years, can fluctuate slightly up or down, but on average the industry is calculating with 25%. No casino can operate profitable if this cost is constantly higher than that. Now each casino has its own ideas how to best retain its players.

- the 25% are match bonuses, free spins, comps, promotions, extra comps, rewards programs, tournaments etc.
- this 25% are already calculated into the cost of running a casino

Hence, any CS agent will look at your deposit/bonus ratio and when it is 25% or over you will be declined any further bonuses. Or they offer you lower bonuses with higher WR.

I never asked for any comps whatsoever in the first 8 years of online gaming, never knew they would give you something extra. But nowadays, I do it frequently if i have long losing periods. It can only work both ways though, they give me a few extra and I will stay on as a loyal player.

 

[Jono777]

OK, have to give my 2 cents on this one as well.

Every casino has, apart from the usual overheads, 2 main expenditures after which the casino is left with the net yield/player, e.g. IIRC 32RED had last year a 580GBP net yield/active player, up by some 30% from the previous year:

1. Player Acquisition Cost
2. Player Retaining Cost

1. We all know that is the SUB, advertising, etc ,etc.
2. This is generally 25% of all players deposits, a number which established itself over the last 15 years, can fluctuate slightly up or down, but on average the industry is calculating with 25%. No casino can operate profitable if this cost is constantly higher than that. Now each casino has its own ideas how to best retain its players.

- the 25% are match bonuses, free spins, comps, promotions, extra comps, rewards programs, tournaments etc.
- this 25% are already calculated into the cost of running a casino

Hence, any CS agent will look at your deposit/bonus ratio and when it is 25% or over you will be declined any further bonuses. Or they offer you lower bonuses with higher WR.

I never asked for any comps whatsoever in the first 8 years of online gaming, never knew they would give you something extra. But nowadays, I do it frequently if i have long losing periods. It can only work both ways though, they give me a few extra and I will stay on as a loyal player.

Cheers Harry! - You're gonna start me 'tin foiling' again with much more of this

 

[Harry_BKK]

Cheers Harry! - You're gonna start me 'tin foiling' again with much more of this

Sorry, i got the number slightly wrong, here from their Annual Report ... Here you can see also what i meant with Point 1. in my post.

 

[Adriana B]

Cheers Harry! - You're gonna start me 'tin foiling' again with much more of this

OK -- I have been trying to figure this out on my own before asking but I have not. So what the hell is tin foiling ???? And BTY Harry you must be the most logical, sensible person. I honestly do love all your opinions and your advice. I wish I had your bankroll though. LOL.

 

[Jono777]

Spotted the post Barbara and can help as I'm one of the guilty ones from time to time.

However I think I'll let Dunover answer this one

Ps: I'll also try not to take offence, I thought I was the best (forgive me I'm tired, going bed now lol!)

 

[Adriana B]

Spotted the post Barbara and can help as I'm one of the guilty ones from time to time.

However I think I'll let Dunover answer this one

Ps: I'll also try not to take offence, I thought I was the best (forgive me I'm tired, going bed now lol!)

OK I have to say it was a hard decision between you, Dunover and Harry. Can I say that all you guys are amazing!!!! Love your sarcasm Jonmincher-- to Dunover I love your humor -- and to Harry I love your logical and wise advice and how to shut down a forum once it has gone too far.

You guys are the best. I totally get entertained just reading up on this forum. Cheers!

Whoops -- forgot to mention Spintee (terry). You are probably one of the nicest guys on the forum!

 

[Harry_BKK]

OK -- I have been trying to figure this out on my own before asking but I have not. So what the hell is tin foiling ???? And BTY Harry you must be the most logical, sensible person. I honestly do love all your opinions and your advice. I wish I had your bankroll though. LOL.

Thank you Barbara, blushing now Happy though that i can contribute to this forum; joining it has been one of my best decisions i made last year when relating to online gaming.

From Wikipedia:

A tin foil hat is a hat made from one or more sheets of aluminium foil, or a piece of conventional headgear lined with foil, worn in the belief it shields the brain from threats such as electromagnetic fields, mind control, and mind reading.

Over time the term "tin foil hat" has become associated with paranoia and conspiracy theories.

 

[Tirilej]

Thank you Barbara, blushing now Happy though that i can contribute to this forum; joining it has been one of my best decisions i made last year when relating to online gaming.

Keep on blushing then Harry

I have to second what she said. There are so many of the older members that have vanished that you are very much needed.
As soon as you were done with the 32Red moan you became who I thought you would be.

Keep that up. You're needed

 

[Jono777]

Well Harry the fan club grows, I will be honest you do come across as a genuine and great guy.

There are actually a handful of members on here (none of which I've met) that I respect more than some of the people I know in 'real life'

Your input and views are very similar to my own so I know you've got your head screwed on

Not that I'd ever be interested in a 'Free Holiday' to Thailand or owt!

 

[Harry_BKK]

Thank you all for the kind words, i really appreciate it.

Initially registering to moan about the 32RED changes i soon discovered that this forum is a great place with great people where i can be actively involved.

 

[Mikko - Betspin]

Hi everyone and sorry for my absence. I was in Finland for some time up north and did not see this thread on time. Not that it's the best reason, even in Finnish wilderness there is an internet

I'll read the thread properly and reply in more detail in a bit.

Best regards,
mikko

 

[Mikko - Betspin]

Such bad luck on bet spins deposited over 200 pounds nothing back at all asked in support for some good will spins nothing told sorry .Last week the same thing awful luck deposited this month well over 1000. Not even 50 pounds back on here .Also the reps seems so slow these days to get back to me regarding any problems i have over 2 to 3 weeks

I'm sorry for your streak of bad luck lately Gemma. I have discussed this with Phil as well and as he has a lot of other stuff to do as well in addition to replying PMs he needs to prioritize. As a general rule whenever someone keeps sending us lots of messages we need to take a break from replying to those at some point to have time to serve our other 99.999% of customers. In 99% of the cases we reply the PM during the week within the same day and over the weekend we try to reply too but not necessarily within the same day as we need time off sometimes as well.

Also it's important to understand that we always prioritize most issues to comps as those tend to be much more severe in relation to customer experience.

So in the future please send your PM to me and I'll see what we can do. This obviously goes for anyone.

 

[Mikko - Betspin]

Okay ill give you that yesterday the rep had not been active for a week and phil hasn't been on for a month. Maybe they are on holiday or having some problems.

But heres the bit where I say what im thinking even tho most probably don't agree. Always been a fault lol where I speak my mind.

Anyway Maybe even if they are active they would be in no hurry to reply to your pms as it looks like you are sending them a hell of a lot. In fact 4 weeks ago you were never depositing at Betspin again as they wouldn't comp you or reply to you as fast as you would like. Saw you were also telling live cha that the reps on casinomeister weren't replying to your pms after they never gave you a bonus.

Sorry but just because you lose a lot doesn't mean you are entitled to any sort of comp. I am guessing from the amount of deposits you must have got free spins etc. from the promotions they run. Maybe if you asked rarely they might offer you a comp but seems like you are constantly pming reps and contacting live chat every time you lose.

Maybe it would be better for you if you did what you were going to do 4 weeks ago and deposit at a different casino that's willing to give you comps every time you lose. Good luck in finding that casino tho.

The reason for the bit of a radio silence is that Phil is unfortunately leaving us in a month's time. It's sad to see him go but he wanted to do something else than casino operations at this point of his life. He's with us for a month still so both Betspin and you guys get to enjoy his presence for a month. There has been a lots he has had to teach a new guy who's stepping in his shoes eventually. My apologies for the absence but I think it's a good time to tell about this now though I admit we should have done it sooner to avoid this kind of situation.

Anyway I'll be here for all of you and will introduce the new guy soon enough.

mikko

 

[citizenx]

The reason for the bit of a radio silence is that Phil is unfortunately leaving us in a month's time. It's sad to see him go but he wanted to do something else than casino operations at this point of his life. He's with us for a month still so both Betspin and you guys get to enjoy his presence for a month. There has been a lots he has had to teach a new guy who's stepping in his shoes eventually. My apologies for the absence but I think it's a good time to tell about this now though I admit we should have done it sooner to avoid this kind of situation.

Anyway I'll be here for all of you and will introduce the new guy soon enough.

mikko

That's a shame. Phil has been a great contributor and helped me on a number of occasions. Has to be commended for his approach and the fact that you've launched a superb customer focused casino which is a strong contender for casino of the year in its first full year of operation.

Sure he'll see this thread but if not, do wish him well from me.

 

[Mikko - Betspin]

That's a shame. Phil has been a great contributor and helped me on a number of occasions. Has to be commended for his approach and the fact that you've launched a superb customer focused casino which is a strong contender for casino of the year in its first full year of operation.

Sure he'll see this thread but if not, do wish him well from me.

Thanks citizenx, Phil will be with us a month still luckily and I'm sure he'll comment on this thread as well soon.

 

[Betspin - Phil]

Hey Guys,

Sincere apologies for the lack of presence on the forums recently. As Mikko has mentioned I will be moving on to pastures new shortly and will be stepping away from casino operations for a while.
That being said I would like to thank you all for being so welcoming and helpful with all the feedback that has been provided during the past few months, to help improve Betspin and the overall customer experience in general.

I believe Betspin will continue to go from strength to strength and you can rest assured that you will be in safe hand with Mikko and also Magnus. Please continue to give us your honest feedback and I am sure these guys will continue to listen and take your suggestions and recommendations on board. I will still be around until the end of the month so if there is any way I can help you between now and then please don’t hesitate to give me a shout.

All the best!
Thanks,

Phil.

 

[Betspin - Phil]

That's a shame. Phil has been a great contributor and helped me on a number of occasions. Has to be commended for his approach and the fact that you've launched a superb customer focused casino which is a strong contender for casino of the year in its first full year of operation.

Sure he'll see this thread but if not, do wish him well from me.

Thanks so much for the kind words, that's truly appreciated.

 

[spintee]

Hey Guys,

Sincere apologies for the lack of presence on the forums recently. As Mikko has mentioned I will be moving on to pastures new shortly and will be stepping away from casino operations for a while.
That being said I would like to thank you all for being so welcoming and helpful with all the feedback that has been provided during the past few months, to help improve Betspin and the overall customer experience in general.

I believe Betspin will continue to go from strength to strength and you can rest assured that you will be in safe hand with Mikko and also Magnus. Please continue to give us your honest feedback and I am sure these guys will continue to listen and take your suggestions and recommendations on board. I will still be around until the end of the month so if there is any way I can help you between now and then please don’t hesitate to give me a shout.

All the best!
Thanks,

Phil.

Thanks for all the help Phil, In the mean time as you are leaving shortly I am sure us players would appreciate all them bonus you are going to pump in to our accounts why you can

Jokes aside, I wish you all the best in which ever route you decide to take,

Tee

 

[Betspin - Phil]

Thanks for all the help Phil, In the mean time as you are leaving shortly I am sure us players would appreciate all them bonus you are going to pump in to our accounts why you can

Jokes aside, I wish you all the best in which ever route you decide to take,

Tee

Thanks mate, its been great getting to know you and speak to you over the last few months. Take care and look after yourself.

 

[citizenx]

Thanks so much for the kind words, that's truly appreciated.

Can be a harsh critic but you haven't given me the opportunity so its well earned!

Hope once you're done you'll pop in as a player from time to time!

 

[Betspin - Phil]

Can be a harsh critic but you haven't given me the opportunity so its well earned!

Hope once you're done you'll pop in as a player from time to time!

Yes, I will harass Mikko for a good SUB and then hit DOA up hehe

 

[citizenx]

Yes, I will harass Mikko for a good SUB and then hit DOA up hehe

Sounds like a good plan, but of course Phil, the standard SUB is excellent anyway so that won't be a problem

 

[Gemma A]

Bet Spins AWFUL Loyalty

Is it me or there no loyalty on bet spins as a player lost this month 1,770 got back after chasing for my losses around £150 in goodwill bonus of course won nothing, No withdraws .I think it would be good for some sort of loyalty points scheme on there as well .There daily offers don't seem to happen on there any more either .There seem to have got rid of the free spins with a deposited daily offers .Makes me very disappointed with this brand at the moment

 

[Casino2014man]

You are not going to get very nice replies here after the last two threads you made about them

Also, £150 goodwill is a heck of a lot more than I have had from any of the sites I have been playing at lately, much much more!

Thats near 10%!!!

If you are not happy with them, try somewhere else, as you keep making threads about not liking them

 

[Jono777]

Beat me to it Casinoman

Gemma, when you first joined CM you were 'making all the right noises' and I feel you were a popular member of the forum.

We ALL hate losing streaks, feeling 'unloved' or not valued and it is MEGA frustrating but from one lovely person to another, stop making these sort of threads, it comes across as all you do is moan and will get the sort of replies from less 'diplomatic' members that make not nice reading.

I know its hard and I feel your pain but I'd really consider taking a decent break from slotting hun.

 

[citizenx]

Beat me to it Casinoman

Gemma, when you first joined CM you were 'making all the right noises' and I feel you were a popular member of the forum.

We ALL hate losing streaks, feeling 'unloved' or not valued and it is MEGA frustrating but from one lovely person to another, stop making these sort of threads, it comes across as all you do is moan and will get the sort of replies from less 'diplomatic' members that make not nice reading.

I know its hard and I feel your pain but I'd really consider taking a decent break from slotting hun.

I tend to agree and would say that to some extent, I share the same frustration, to a lesser degree, as displayed by the OP.

She's clearly had a reasonable amount of goodwill from the casino so i think that does her complaint less justice.

However, I'm a big fan of Betspin but am sad to say that there has been little incentive to deposit there since the abolition of the Daily Deal - beyond that of the loyalty that has been built up in previous months.

I fully understand how difficult it must be to remain attractive to players in such a competitive marketplace whilst still generating a reasonable profit. They still issue the occasional VIP bonus and throw in a few free spins on the launch of a new game but when I come to deposit I always have to consider where I will get something above and beyond my deposit. Bottom line is, if another site which is as trustworthy is offering wager free spins my money is going to go there.

My deposits there of late have not been motivated by this but rather in good faith because I admire and respect the team but after weeks of losses and being denied a comp I was somewhat dissatisfied.

I still play there and will continue to do so but I do hope that some new incentives are around the corner, I can't see how I and others can continue to plug money into a site when playing the same amount elsewhere gets tournament entries, free spins and offers. Given the cost to attract new players, I can't see them working on the basis of attracting new players for a few weeks and then losing them to the competition so maintaining a loyal user base is essential.

That it has now been so long since they've had any (what i would consider) good deals for depositing and having this in mind I can't help but feel concern about their future and viability. That said, I might be wrong and they may be doing better with less deals but it feels counter-intuitive to me.

As for the OP, she really needs to stop posting in such an aggressive manner. It really isn't necessary.