funeralparty
Dormant account
- Joined
- Sep 1, 2004
- Location
- Houston
Ok, twice in a week now I have been given LAUGHABLY bad support from what I once considered a great casino.
One: Before Christmas, they had a promo going on called 12 days of Christmas. There was a box on the bottom of their webpage advertising this. And when you clicked on it, it gave you various bonuses/incentives for each day. Well, I contacted support to get the bonus code for one day(as the bonus page instructed me. Support told me they had no such "12 days of Christmas" promo. I told them it was clearly advertised on their webpage....they told me to hold for 5 minutes....when they returned they could not find it????????? Finally, they were able to find it, told me to hold again, and then they apologized for the delay, and said my account was credited. Quite odd, I thought, since I had not made my deposit yet. So I checked my account anyhow, and noticed $75 in my account. So I got a free $75.dont know why?? haven't deposit here in over 2 weeks..figured I would never be able to cash it out anyhow, so I blew it on 5 minutes. Really makes you wonder!! We throw our money at these casinos and they don't even have a clue what is on their webpage!!! Scary!!!
Two: I got an email today about their crazy Tuesday promo. I get these almost every week and take advantage of them from time to time. Anyhow, there was no bonus code attached to this particular weeks crazy Tuesday promo, so i contacted support.....again, NO CLUE. They told me the bonus code for the crazy Tuesday promo was in the email. IT WAS NOT! Why the heck would I waste my time contacting them if was there???? They then told me it was right in front of them and the bonus code was indeed in the email. I AGAIN had to tell them, NO, it was NOT. I guess he finally decided to READ the email in front of him and decided that indeed there was were no crazy Tuesday bonus codes in the email.
Why do we shell out our hard earned money to these places that simply have no clue what customer service is, or even simple etiquette??
One: Before Christmas, they had a promo going on called 12 days of Christmas. There was a box on the bottom of their webpage advertising this. And when you clicked on it, it gave you various bonuses/incentives for each day. Well, I contacted support to get the bonus code for one day(as the bonus page instructed me. Support told me they had no such "12 days of Christmas" promo. I told them it was clearly advertised on their webpage....they told me to hold for 5 minutes....when they returned they could not find it????????? Finally, they were able to find it, told me to hold again, and then they apologized for the delay, and said my account was credited. Quite odd, I thought, since I had not made my deposit yet. So I checked my account anyhow, and noticed $75 in my account. So I got a free $75.dont know why?? haven't deposit here in over 2 weeks..figured I would never be able to cash it out anyhow, so I blew it on 5 minutes. Really makes you wonder!! We throw our money at these casinos and they don't even have a clue what is on their webpage!!! Scary!!!
Two: I got an email today about their crazy Tuesday promo. I get these almost every week and take advantage of them from time to time. Anyhow, there was no bonus code attached to this particular weeks crazy Tuesday promo, so i contacted support.....again, NO CLUE. They told me the bonus code for the crazy Tuesday promo was in the email. IT WAS NOT! Why the heck would I waste my time contacting them if was there???? They then told me it was right in front of them and the bonus code was indeed in the email. I AGAIN had to tell them, NO, it was NOT. I guess he finally decided to READ the email in front of him and decided that indeed there was were no crazy Tuesday bonus codes in the email.
Why do we shell out our hard earned money to these places that simply have no clue what customer service is, or even simple etiquette??
they used novice support techs during the holidays or have another explanation for the problems.
