Thanks to Helen T of Eurolotto for the human compassion she has shown in my case.
She obviously doesn't understand sarcasm either.
Indeed
Wrong forum, meant for Farce Book maybe
No was talking about the responsible gaming policy Farce. Which in fact shows little regard for customers and no responsibility. Any claim they have one is ludicrous. They have no real player awareness system in place.
The online gaming industry is growing fast yet the laws and the protection for players is lagging. I't needs addressing. The industry as in all big business is closed there is no real transparency. There needs to be. The online market is a faceless market there need to be much much tougher guidelines for the casinos. Does anyone think a social media campaign would help bring this about.
Yes, it shows the huge growth in online against the more modest growth in their land based businesses. Shutting down online gambling would severely dent the company, but if players continue to get ripped off by rogue operators, it will increase calls for the whole industry to be shut down on the grounds of "customer protection", which in reality means "protection of land based businesses and government revenue from competition".
Because the online games are faceless. More questions need to be asked when depositing each time. IE ....Are you currently in employment. Have you ever been excluded from any online casino. And a warning that you are very likely to loose this money. There could be a box that you tick. And the staff need to be properly trained to spot problems and stop them before they get too bad. That would really tighten things up. Alot of problem gambling stems from some other worry. It's not morally right that the casinos just shrug their shoulders and say it's nothing to do with us.
Because the online games are faceless. More questions need to be asked when depositing each time. IE ....Are you currently in employment. Have you ever been excluded from any online casino. And a warning that you are very likely to loose this money. There could be a box that you tick. And the staff need to be properly trained to spot problems and stop them before they get too bad. That would really tighten things up. Alot of problem gambling stems from some other worry. It's not morally right that the casinos just shrug their shoulders and say it's nothing to do with us.
This is one of the things we now have in the UK, and if they want a UK licence they are going to have to implement these "responsible gambling" measures. With exclusion, simply asking the player isn't going to be enough. The UK regime is planning to require all industry participants to use a central database of players who are excluded due to them having gambling problems, and the onus is on the casino to check this, not for the player to fess up (which problem gamblers tend not to do because if their willpower has broken sufficiently for them to try a new casino, they are not going to say anything that will get them banned on the spot). Casinos serving the UK already have a duty of care to monitor players for the signs that they might have a gambling problem, and to intervene if necessary.
Asking for a player's employment status or details of means tends to be regarded as an invasion of privacy, and players feel this is a step too far. However, a ban on the use of CREDIT cards for funding deposits should go some way to curbing those who find themselves "on tilt", and unable to stop their excesses in the heat of the moment. Whilst they can always get a cash advance off the credit card and then get that into the casino, it involves some effort, and this provides "breathing space" where a player may have time to come back "off tilt" and then think "WTF am I doing!!" as they walk back from the ATM with the cash from their card to find a paypoint outlet selling Paysafe vouchers, or whatever means can be used to buy online credit vouchers for cash in their country.
People already tick boxes when signing up at casinos, yet there are still complaints. People don't read all of the T's and C's because they either can't be arsed or they are too complicated.
This is one of the things we now have in the UK, and if they want a UK licence they are going to have to implement these "responsible gambling" measures. With exclusion, simply asking the player isn't going to be enough. The UK regime is planning to require all industry participants to use a central database of players who are excluded due to them having gambling problems, and the onus is on the casino to check this, not for the player to fess up (which problem gamblers tend not to do because if their willpower has broken sufficiently for them to try a new casino, they are not going to say anything that will get them banned on the spot). Casinos serving the UK already have a duty of care to monitor players for the signs that they might have a gambling problem, and to intervene if necessary.
Asking for a player's employment status or details of means tends to be regarded as an invasion of privacy, and players feel this is a step too far. However, a ban on the use of CREDIT cards for funding deposits should go some way to curbing those who find themselves "on tilt", and unable to stop their excesses in the heat of the moment. Whilst they can always get a cash advance off the credit card and then get that into the casino, it involves some effort, and this provides "breathing space" where a player may have time to come back "off tilt" and then think "WTF am I doing!!" as they walk back from the ATM with the cash from their card to find a paypoint outlet selling Paysafe vouchers, or whatever means can be used to buy online credit vouchers for cash in their country.
I said on each deposit with a debit or credit card. Things can change between when you sign up and the day you are depositing.
UK facing casinos are getting their cage rattled over complex terms and sly changes by the CMA. The UKGC seem to have realised they are out of their depth, and are who called in the CMA to investigate the way in which casino do business in the UK. Whilst it could all come to nothing, it could also result in fines and the imposition of significant changes in the business model.
@ lolo1 : Where to start? Let's begin with the Posting Rules which you should re-read by the way. So far you have the following violations against you:
- Rule 1.1 "No Flaming": you've repeatedly tried to harass and belittle the casino rep.
- Rule 1.2 "No Cross-Posting": you've started three different threads to complain about your issue with EuroLotto. I've since combined the lot of them here. Please stop.
- Rule 1.11 "Personal Agenda": since your PAB against EuroLotto did not go your way -- primarily because your complaint was that the casino should have been watching your play patterns and somehow gleaned that you were not gambling responsibly -- you've gone out of your way to damage their reputation on the forums.
- Rule 1.18 "Don't be a PITA": see above.
The bottom line is that you've made your point -- although I did and still totally disagree that the casino is responsible for anticipating player problems and unilaterally taking action to "protect" the player -- and you've tried the PAB route and failed. At this point I think it's fair to say that you've been given plenty of slack and you've certainly had your say. Anything further targeted at this casino would be continued harassment and an attempt to damage their reputation: please don't.
And please consider for a moment the implications of your suggestion that the casino should be free to monitor and take action against players "for their own good". Can you not see that such a policy would be a nightmare for players? You're playing along enjoying yourself and boom! Deposits returned and you're locked out of your account. You complain and all the casino has to say is "we suspected a problem". And by the way, it's not just that casino you're locked out of, it's all casinos in their network. And if the industry-wide SE database ever happens you could find yourself banned across the industry. Because of what? Somebody somewhere thought your bets were looking a little funny?
In an industry where it's an ongoing struggle to get many casinos to deal fairly with their players I submit that giving them the powers you suggest would be a perpetual "get out of jail free" card for every kind of devious and underhanded dirty trick they could dream up.
Q: Why did you stop that player in mid-play and lock his account without warning?
A: We suspected problem gambling.
Q: Where did that player's winnings go?
A: We suspected problem gambling.
Q: Why have you not paid a single player this month?
A: We suspect problem gambling.
Q: Why are the only players you have paid all bots that you are running on your site?
A: They're the only players who we don't suspect of problem gambling.
NOT a good idea. IMHO.
... Vinylweatherman seems to see the problem.
No intent to damage any person. Just see the industry needs a shake up. Vinylweatherman seems to see the problem. I will not post again.