BustedFlush
Account suspended until further notice
- Joined
- Feb 14, 2012
- Location
- Midlands
Hi, unfortunately my first post is a complaint about BelleRock casinos. I have previously only joined accredited casinos via this site and thus I am surprised to be posting this. I am (was) a member of a few of their MG sites, and am slightly up on 3 and down on another, overall a few hundred up. They have been, prior to now, seemingly good with prompt payouts and friendly CS.
I recently tried to log into my Gaming Club account and was locked out. About 2 weeks before, I opened it, deposited and played for several hours eventually making a w/d which left me 100ish in profit. Received the w/d the following Thursday, and redeposited 20 that Thursday before I went to work in the morning. I played this for half an hour and stopped when I got to (for about the 4th. time) the cashout minimum of £50. I cashed out and went out.
Sunday I tried to log in to see if it had been 'processed' or was still 'work in progress' as MG banking does. I was locked out. I immediately contacted live support and was informed "All my BelleRock a/c's have been closed due to 'negativity being detected'.."
What on earth is that about? Straight away this breaks several terms of the accreditation status listed on here for casinos. Anyway, to save too much typing I enclose a (names removed) transcript of the chat:
R***S:
Hi. Welcome to Casino support. How can i help you today?
ME:
my account is locked!
R**S:
Hi ****
R**S:
Can you please confirm your phone number and email address for me please?
ME:
0***********
ME:
******@*****.com
R**S:
Excellent. I'm just getting your details for you now.
R***S:
which account are you referring to ******?
ME:
this one gaming club
R**S:
thanks
R**S:
One moment for me *****
ME:
hello
R***S:
Thanks for waiting for me *******.
R***S:
Casino management have detected negativity on your account and have therefore closed all of your accounts with us.
ME:
what does that mean?
ME:
helloi
R****S:
It means that casino management have made the decision to close your accounts and will not be re opening them
ME:
yes i know but why?
ME:
what about my w/d of 50 i made thursday AM?
R***S:
you will still get your withdrawal of £50. I dont have any further details on the closure
ME:
has it been processed yet?
R***S:
i'll just check for you now
R***S:
Yes. It was released on the 7th for you
ME:
thats impossible as i didn't w/d it until the 9th!
ME:
9th!
ME:
i don't mean the one of 400 i already got that i mean the one of 50
R***S:
sorry. My mistake. One moment please
R**S:
Sorry again. Your withdrawal of £50.** will be leaving us on Monday, but has not left yet.
ME:
so i will get it then?
R***S:
let me double check on that for you *****
R***S:
*******, the withdrawal has not left us yet. It will be down to casino management if the withdrawal will be released or not.
ME:
and i would like to know why i have been banned i havent won that much
ME:
bellerock are accredited casinos according to casinomeister and i didn't expect this.#
R***S:
As i said earlier *******, i dont have any reasons on your account as to why its closed. It was a casino management decision and thats all i know
ME:
so will they e-mail me to explain?
R***S:
Probably the best thing for you to do *******, is to email us and you will get a response that way.
R****S:
support@playersupportcentre.com
ME:
what's the point, as long as i get my 50 quid back i'm ok.
ME:
i'll have nothing to complain about or pitch-a-bitch about on casinomeister and that's it i'll never play online again as trust is gone now.
R****S:
ok. As i said earlier *******, it will be down to casino management as to whether you will or wont get your withdrawal. I will pass your details on to them but you wont hear from them until Monday at the earliest
The chat has ended.
The chat was abruptly ended. No explanation. Summary closures. No indication of whether I get paid or not. This cannot be right. Yes, I DID mention Casinomeister but only in the context I joined through the CM accredited list and for this fact expected in return some help on CM for my issues.
I state in my chat that I'm not bothered as long as I get paid, but with hindsight that's not strictly true; the summary and accusatory way in which I've been treated deserves some explanation on here. If this is the hassle I get from accredited casinos, God forbid I should join one that isn't.
As of yet I haven't been paid nor received any communication from them. I will, of course, update this should I be paid, in the interests of honesty and integrity.
There cannot be ANY justifiable circumstance under any rules or regs. whereby a casino can retain deposits AND payouts, as this is tantamount to theft. I hope this is not a path Gaming Club take.
I recently tried to log into my Gaming Club account and was locked out. About 2 weeks before, I opened it, deposited and played for several hours eventually making a w/d which left me 100ish in profit. Received the w/d the following Thursday, and redeposited 20 that Thursday before I went to work in the morning. I played this for half an hour and stopped when I got to (for about the 4th. time) the cashout minimum of £50. I cashed out and went out.
Sunday I tried to log in to see if it had been 'processed' or was still 'work in progress' as MG banking does. I was locked out. I immediately contacted live support and was informed "All my BelleRock a/c's have been closed due to 'negativity being detected'.."
What on earth is that about? Straight away this breaks several terms of the accreditation status listed on here for casinos. Anyway, to save too much typing I enclose a (names removed) transcript of the chat:
R***S:
Hi. Welcome to Casino support. How can i help you today?
ME:
my account is locked!
R**S:
Hi ****
R**S:
Can you please confirm your phone number and email address for me please?
ME:
0***********
ME:
******@*****.com
R**S:
Excellent. I'm just getting your details for you now.
R***S:
which account are you referring to ******?
ME:
this one gaming club
R**S:
thanks
R**S:
One moment for me *****
ME:
hello
R***S:
Thanks for waiting for me *******.
R***S:
Casino management have detected negativity on your account and have therefore closed all of your accounts with us.
ME:
what does that mean?
ME:
helloi
R****S:
It means that casino management have made the decision to close your accounts and will not be re opening them
ME:
yes i know but why?
ME:
what about my w/d of 50 i made thursday AM?
R***S:
you will still get your withdrawal of £50. I dont have any further details on the closure
ME:
has it been processed yet?
R***S:
i'll just check for you now
R***S:
Yes. It was released on the 7th for you
ME:
thats impossible as i didn't w/d it until the 9th!
ME:
9th!
ME:
i don't mean the one of 400 i already got that i mean the one of 50
R***S:
sorry. My mistake. One moment please
R**S:
Sorry again. Your withdrawal of £50.** will be leaving us on Monday, but has not left yet.
ME:
so i will get it then?
R***S:
let me double check on that for you *****
R***S:
*******, the withdrawal has not left us yet. It will be down to casino management if the withdrawal will be released or not.
ME:
and i would like to know why i have been banned i havent won that much
ME:
bellerock are accredited casinos according to casinomeister and i didn't expect this.#
R***S:
As i said earlier *******, i dont have any reasons on your account as to why its closed. It was a casino management decision and thats all i know
ME:
so will they e-mail me to explain?
R***S:
Probably the best thing for you to do *******, is to email us and you will get a response that way.
R****S:
support@playersupportcentre.com
ME:
what's the point, as long as i get my 50 quid back i'm ok.
ME:
i'll have nothing to complain about or pitch-a-bitch about on casinomeister and that's it i'll never play online again as trust is gone now.
R****S:
ok. As i said earlier *******, it will be down to casino management as to whether you will or wont get your withdrawal. I will pass your details on to them but you wont hear from them until Monday at the earliest
The chat has ended.
The chat was abruptly ended. No explanation. Summary closures. No indication of whether I get paid or not. This cannot be right. Yes, I DID mention Casinomeister but only in the context I joined through the CM accredited list and for this fact expected in return some help on CM for my issues.
I state in my chat that I'm not bothered as long as I get paid, but with hindsight that's not strictly true; the summary and accusatory way in which I've been treated deserves some explanation on here. If this is the hassle I get from accredited casinos, God forbid I should join one that isn't.
As of yet I haven't been paid nor received any communication from them. I will, of course, update this should I be paid, in the interests of honesty and integrity.
There cannot be ANY justifiable circumstance under any rules or regs. whereby a casino can retain deposits AND payouts, as this is tantamount to theft. I hope this is not a path Gaming Club take.
Last edited: