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Game Crashed and bonus was "lost"

Discussion in 'Online Casinos' started by ESCJAMIE, Sep 9, 2018.

    Sep 9, 2018

    ESCJAMIE Full Member

    I was Playing Dead or alive and my pc crashed went back on and the bonus was gone and no funds was added to my balance, Contacted live support who told me there is no record of me getting a bonus feature.
    Where do i go from here, They told me it was a game malfunction so it was voided :(
  2. Sep 10, 2018
  3. Nicola

    Nicola Meister Member MM mm1 webmeister

    Casino Affiliate
    Marble Arch, London
    Did you start the bonus round before it crashed?

    They should be able to check the game logs and get the game ID for the last round you played? That's if you haven't played the game anymore since the crash.

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