Bonus Complaint fortune lounge

[lockinlove]

So the end result was they gave me $100 no wagering. Which whatever. Better than nothing right.

because I dont like how this casino is run or its policies I have cut down on my deposits here and playing time. I am lucky in this casino so I have continued to play a bit still.

It wasnt long until I ran into another issue. Some weeks back I was playing slots..my bet was 54 cents...and the viper client crashed on a mid spin. Anyways, I logged back on and it didnt bring up the game so I played a different one. Since that time, I logged on, deposited and played a few different times.

Fast forward. I deposit again...Get up $300 and decide im gonna cashout. I go to withdraw and there is $3200 wagering on my account. Now I know this is impossible because I zeroed out my account before the deposit and didnt take a bonus.

I go to support and they couldnt figure it out and basically decided that I must have been issued a bonus so wager it. LOL. Im not kidding.

So im pissed and they send me to vip desk. Within minutes VIP finds the problem. Weeks ago when the client crashed mid spin. I triggered the bonus. So I had a bet in play all this time.

Now get this. They still made me wager the $3200. I was blown away. WTF kind of treatment and policy is this. The casino would not budge. So on a fresh $450 deposit with no bonus because of the error they held me to this wagering from weeks ago.

I contact the rep here. Basically doesnt help or apologize about the issue and says thats just the way it goes.

During whatever time I am upgraded to a personal VIP host.

So I am VIP with my own host. This host takes awhile to get back to emails, no bonuses, free spins, specialties or anything so far.

What is the point of getting VIP here? its exactly the same as not being VIP.


Anyways my conclusion is its one of the more poorly run casinos

For now, ill keep winning.

But my god.

 

[Jasminebed]

Lockinlove, at the risk of needing a tin foil hat, I rather believe your luck is what your luck is, no matter where you play.

I don't think I'd hang around for the next issue.

 

[mimi26]

So the end result was they gave me $100 no wagering. Which whatever. Better than nothing right.

because I dont like how this casino is run or its policies I have cut down on my deposits here and playing time. I am lucky in this casino so I have continued to play a bit still.

It wasnt long until I ran into another issue. Some weeks back I was playing slots..my bet was 54 cents...and the viper client crashed on a mid spin. Anyways, I logged back on and it didnt bring up the game so I played a different one. Since that time, I logged on, deposited and played a few different times.

Fast forward. I deposit again...Get up $300 and decide im gonna cashout. I go to withdraw and there is $3200 wagering on my account. Now I know this is impossible because I zeroed out my account before the deposit and didnt take a bonus.

I go to support and they couldnt figure it out and basically decided that I must have been issued a bonus so wager it. LOL. Im not kidding.

So im pissed and they send me to vip desk. Within minutes VIP finds the problem. Weeks ago when the client crashed mid spin. I triggered the bonus. So I had a bet in play all this time.

Now get this. They still made me wager the $3200. I was blown away. WTF kind of treatment and policy is this. The casino would not budge. So on a fresh $450 deposit with no bonus because of the error they held me to this wagering from weeks ago.

I contact the rep here. Basically doesnt help or apologize about the issue and says thats just the way it goes.

During whatever time I am upgraded to a personal VIP host.

So I am VIP with my own host. This host takes awhile to get back to emails, no bonuses, free spins, specialties or anything so far.

What is the point of getting VIP here? its exactly the same as not being VIP.


Anyways my conclusion is its one of the more poorly run casinos

For now, ill keep winning.

But my god.

Basically you should have learned from the first issue and not deposited there again

 

[lockinlove]

Basically you should have learned from the first issue and not deposited there again

It's true. I did however know the risks and accept this. When I'm running hot I tend to stick around as long as they pay.

 

[Harry_BKK]

During whatever time I am upgraded to a personal VIP host.

So I am VIP with my own host. This host takes awhile to get back to emails, no bonuses, free spins, specialties or anything so far.

What is the point of getting VIP here? its exactly the same as not being VIP.


Anyways my conclusion is its one of the more poorly run casinos

For now, ill keep winning.

But my god.

The only really good personal VIP host that i had at FL is Jorn. All the others won't do much special.

He gave me his mobile number and would answer my SMS within minutes even late at night. Never felt better cared for by any other casino host. Would meet him on my business trips to Jo'burg/SA and he would take me out for dinner or to the local casinos. Great guy.

 

[lockinlove]

The only really good personal VIP host that i had at FL is Jorn. All the others won't do much special.

He gave me his mobile number and would answer my SMS within minutes even late at night. Never felt better cared for by any other casino host. Would meet him on my business trips to Jo'burg/SA and he would take me out for dinner or to the local casinos. Great guy.

My guys name is Akhona.

Yours seems like a good one! Wonder if hes still around.

 

[Harry_BKK]

My guys name is Akhona.

Yours seems like a good one! Wonder if hes still around.

Yes, he is.

 

[fortunelounge]

So the end result was they gave me $100 no wagering. Which whatever. Better than nothing right.

because I dont like how this casino is run or its policies I have cut down on my deposits here and playing time. I am lucky in this casino so I have continued to play a bit still.

It wasnt long until I ran into another issue. Some weeks back I was playing slots..my bet was 54 cents...and the viper client crashed on a mid spin. Anyways, I logged back on and it didnt bring up the game so I played a different one. Since that time, I logged on, deposited and played a few different times.

Fast forward. I deposit again...Get up $300 and decide im gonna cashout. I go to withdraw and there is $3200 wagering on my account. Now I know this is impossible because I zeroed out my account before the deposit and didnt take a bonus.

I go to support and they couldnt figure it out and basically decided that I must have been issued a bonus so wager it. LOL. Im not kidding.

So im pissed and they send me to vip desk. Within minutes VIP finds the problem. Weeks ago when the client crashed mid spin. I triggered the bonus. So I had a bet in play all this time.

Now get this. They still made me wager the $3200. I was blown away. WTF kind of treatment and policy is this. The casino would not budge. So on a fresh $450 deposit with no bonus because of the error they held me to this wagering from weeks ago.

I contact the rep here. Basically doesnt help or apologize about the issue and says thats just the way it goes.

During whatever time I am upgraded to a personal VIP host.

So I am VIP with my own host. This host takes awhile to get back to emails, no bonuses, free spins, specialties or anything so far.

What is the point of getting VIP here? its exactly the same as not being VIP.


Anyways my conclusion is its one of the more poorly run casinos

For now, ill keep winning.

But my god.

Hi lockinlove,

I have sent you a pm. I have also included some information in regards to your VIP host.

Kind Regards,

Gabriela