fortune lounge complaint

[nikest27]

It is a very good point.

Even more compelling would be if Nikest opened his accounts off his own aff code. This could very well be where his problems stem from. Is this the case, Nikest?????

In any event, Nikest clearly does not know the meaning of the word patience. Wim WILL look into Nikest's problem and he WILL come back to let EVERYONE know what the trouble is. What Nikest fails to realize is that Wim has a life and does not work on the weekends.

Perhaps rather than looking for any possible angle to trash FL, Nikest could exercise a bit of restraint and wait until Monday when Wim returns???

no i didnt open account using my link. being webmaster, doesnt mean that i cant gamble the casinos i am promoting.
besides monday is not so far.and i already asked ur dear fortune lounge rep to post all his findings on forum.

 

[nikest27]

i am just seeing that the day i started opening reality about fortune lounge,my reputation points at this site are reducing day by day.well, if all these senior members are reducing my reputation points cos of fortune lounge. then moderators . you are on casino site, who is treating players unfairly and spamming alot as well.besides i am least worried about reputation points, watever.

 

[chuchu59]

I dont think anybody is deducting your rep points because of FL. Rather, it is likely that it is your annoying posts that are not so welcome. I am no fan of FL either ever since they locked my accounts 2 years ago although they did reopen them after I made a post on this at this Board. Many members here like to hear both sides of the story. You have had your say and you have PM'd FL. Coinciding with a weekend, can you display just a wee bit of patience so that they can get back to you. Most of the time, the FL rep does post back the situation here and I believe that this would be no exception.

I must say, though, that you have been true to your word and have sent in at least a post every day on this issue.

 

[nikest27]

I dont think anybody is deducting your rep points because of FL. Rather, it is likely that it is your annoying posts that are not so welcome. I am no fan of FL either ever since they locked my accounts 2 years ago although they did reopen them after I made a post on this at this Board. Many members here like to hear both sides of the story. You have had your say and you have PM'd FL. Coinciding with a weekend, can you display just a wee bit of patience so that they can get back to you. Most of the time, the FL rep does post back the situation here and I believe that this would be no exception.

I must say, though, that you have been true to your word and have sent in at least a post every day on this issue.

why not make reputation points to -10000000000000...

 

[AussieDave]

Point 1 : Where did I say they were crooks because they leave bugs in your computer? Can you qoute me?

Actually you stated

guess i must have registered somewhere where they steal/buy email addresses.

My understanding on the word steal, is something that crooks do. Don't try to play semantics with me!

Point 2 : Are you seriously saying that because some other companies do it then there is no problem?

If we lived in a perfect world, then yes it would be an issue. However we don't.

Therefore imo if software companies have to protect themselves from un-scrupulous people, and the only way to do this is by means of adding redundant bits of code into a person OS registry, then I don't have a problem with it.

As a side issue, your obviously not aware of the daily fraud juggernaut that is evident in this industry.

Adding, this is no different from CD's,DVD's and the anti-copy code they use to protect their interests.

You may like to check the clarity of your retorts before passing judgement on mine.

 

[fortunelounge]

NOW ITS 36 HRS. i already sent my details to fortunelounge rep via PM. but i guess he doesnt have any suitable response , so i guess he is waiting for this thread to vanish. but you know what i will kepp this thread alive and post a single line every day here and other forums as well.fortunelounge.. do you think that you can cheat players and do watever you like???????

nikest27:

I was not available on Friday to respond to your post.

I also do not wait for posts to "vanish" as you will see from previous issues I dealt with. Greedygirl is quite right that I do not work over weekends and the reality is that there are some days that I will not be able to check the forum.

One thing you can be sure of is that I WILL deal with your issue.

A reply related to your issue will be posted later today.

VP Operations
Fortune Lounge

 

[henryVIII]

Actually you stated


My understanding on the word steal, is something that crooks do. Don't try to play semantics with me!



If we lived in a perfect world, then yes it would be an issue. However we don't.

Therefore imo if software companies have to protect themselves from un-scrupulous people, and the only way to do this is by means of adding redundant bits of code into a person OS registry, then I don't have a problem with it.

As a side issue, your obviously not aware of the daily fraud juggernaut that is evident in this industry.

Adding, this is no different from CD's,DVD's and the anti-copy code they use to protect their interests.

You may like to check the clarity of your retorts before passing judgement on mine.

Yes, where they steal OR buy email addresses. I dont know which, but I never registered with them.

Point 1 : Once again, where did I say they were crooks because they left bugs in my computer? You have failed (again) to show that I did. Instead you misunderstand a comment on emails!! Do you want me to rephrase my original post to help you understand?

Point 2 : If every bank, casino, sportsbook, websiye, etc i visited did as you suggest my computer would be running like a pig now. To secretly hide bugs in players computers is (in my opinion) wrong. Hence my comment. If you want to be heavily bugged by Fortune Lounge to assist their security thats fine ...

You would look better if you just apologised when you made mistakes and criticised without understanding the original post.

But I will put it down to over-eagerness to conbtribute, so no hard feelings from me.

 

[fortunelounge]

nikest27:

I have established that you were not given the sign-up bonus on your Vegas Towers because of bonus abuse on 8 of our other casinos. You have a pattern of registering an account, making the minimum purchase to receive the bonus and then you cash in thereafter. On none of these account have you returned to the casino after cashing in or losing your deposit and bonus.

Our records show that you have purchased a total of $950 and received bonuses to the amount of $1 054. In addition you cashed in $986.

It is interesting that you come into this forum with this complaint (and you have NEVER communicated with us on any of your accounts, directly, to date) and shout that we should be rogued but you have never shown that you have any intent on becoming a bona fide player with us.

You are complaining that we did not send you a mail informing you that you are excluded from bonuses. When you claimed your bonus, you received the following message : "Because of previous activity on Bonus Claims within the Fortune Lounge casino group, you have been excluded from receiving any Casino promotions. Please view our Terms and Conditions for further info or contact Support for assistance." You certainly did not make any effort to contact our Support but instead decided to come straight here with your issue.

In the light of the above, saying that we "label anyone a bonus abuser" is a bit fresh.

On the issue of spamming and receiving offers when you already have an account and do not qualify for the offer, the following.

We DO NOT market offers to players already on our system.

Any mails received by anyone who is already an accountholder with us is from a third party who market from their own lists. We do not supply anyone with our database, under any circumstances. The publisher will not supply us with his database to scrub against ours and we will not do the same either.

As previously stated in a thread dealing with this issue specifically, we are working with this particular publisher to ensure that the unsubscribe function works. To our knowledge and according to our tests it does. So, if you do not wish to receive these offers, just simply unsubscribe. Anyone who has unsubscribed but are still receiving these mails should contact me so we can investigate why and to ensure you are removed from the lists.


VP Operations
Fortune Lounge

 

[henryVIII]

nikest27:

As previously stated in a thread dealing with this issue specifically, we are working with this particular publisher to ensure that the unsubscribe function works.

You have to laugh dont you? I'm sure your 'deposit now' function works fine though?

If you cant work your own software so as not to be a nuisance to 'innocent' people then its a bit much to complain because you get all the negative feedback you do on forums.

Bonus abuser? i wonder how many decent, hardworking people you throw this term at, along with insinuations of fraud, etc.

Last time I look all your casinos advertise for people to sign up and recieve bonuses. Can you show me where it sdays you MUST become a bona fide player?

 

[fortunelounge]

henryVIII:

I thought I made it clear that the unsubscibe function I referred to is part of a mail sent by a publisher. The relevance of your snide remark about the "deposit now" function in our casinos is therefore unclear - or are you just being malicious ?

It seems to be fine if we get abused but when we decide not to give the player a bonus the 8th time we get criticised. It doesn't say anywhere that you MUST be a bond fide player but it clearly states that we can refuse to give you a bonus in our Terms and Conditions:

"The Fortune Lounge Casino Group reserves the right to exclude you from any of its promotions or special offers at any member casinos within the Fortune Lounge group, should you be found to be abusing any of its promotions, or engaging in fraudulent activities."

I see you are a new member to this forum. I will accept your non-objective posting as part of your learning curve. There will, however, be no further response to slating, maliciousness or assasinations.

I am here to resolve player issues and will continue doing just that.

VP Operations
Fortune Lounge

 

[Vesuvio]

I have established that you were not given the sign-up bonus on your Vegas Towers because of bonus abuse on 8 of our other casinos. You have a pattern of registering an account, making the minimum purchase to receive the bonus and then you cash in thereafter. On none of these account have you returned to the casino after cashing in or losing your deposit and bonus.

It's of course up to you who you accept to play at your casino, but for the millionth time - if you offer players a bonus and a player takes you up on it and tries to win that isn't "abuse". If you have a number of casinos in your group and spend your time advertising for players to play at all of them you can't complain when the player does.

 

[GrandMaster]

Any mails received by anyone who is already an accountholder with us is from a third party who market from their own lists. We do not supply anyone with our database, under any circumstances. The publisher will not supply us with his database to scrub against ours and we will not do the same either.

As previously stated in a thread dealing with this issue specifically, we are working with this particular publisher to ensure that the unsubscribe function works. To our knowledge and according to our tests it does. So, if you do not wish to receive these offers, just simply unsubscribe. Anyone who has unsubscribed but are still receiving these mails should contact me so we can investigate why and to ensure you are removed from the lists.

This "publisher" is the well-known spammer Shawn Berkovitz (sp?), isn't he, who was spamming me from domains like 123skidoo.com, 123rickey.com. The unsubscribe certainly did not work last year.

 

[fortunelounge]

This "publisher" is the well-known spammer Shawn Berkovitz (sp?), isn't he, who was spamming me from domains like 123skidoo.com, 123rickey.com. The unsubscribe certainly did not work last year.

Grandmaster: We subscribe to his lists weekly and we test the unsubscribe function weekly and so far it is working. We all know it did not work last year and in the related thread I informed you that we were implementing measures to ensure it works.

If you are receiving mails after you have unsubscribed, then let me know and I can investigate why you are still receiving them. I can then also ensure you do not receive any mails again.

I extended this same invitation when it was discussed in the forum previously and only 3 members mailed me. The invitation is still open.

VP Operations
Fortune Lounge

 

[soflat]

Not to criticize you fortunelounge, but your outfit encourages folks to sign up at all of your casinos and claim the bonuses. Thus it is not bonus abuse.

You can exclude anyone you like, but don't scold people for taking you up on your offers.

By the way, you might want to consider making better follow-up offers or improve the comp program to encourage people to deposit again.

 

[Chatmaster]

I know what I am about to say will pee off many members here. And Soflat, this is NOT in response to your post! But something I have never been able to understand is how players cannot get what the term bonus abuser means.

The intention of the casino is two fold. From a marketing perspective aquiring new players and introduce people to their casino. It also serve as an excellent retention method getting back players that hasn't played there for a while. That is why they offer these wonderfull promotions and bonuses from which players can benefit. However...

If a player cruise from casino to casino just cliaming bonuses, always just meeting wager requirements then the casino doesn't reach their objective, they are been taken advantage of. Then surely it is their right to block or prevent players from abusing them in future! AS LONG AS THEY HONOR the payouts they are bound to before banning a player.

In this case FL has completed their agreement with the player as they should. He benefited from them and they actually let him cashout the money, knowing very well what he has been doing.

Bonus abusers are very real and due to the fact that casinos do have the right to protect them from this abuse these wonderfull bonuses are still available to legitamate players. Can someone please explain to me why FL are being ripped for their way of protecting their interest in a legitamate manner?

 

[fortunelounge]

Not to criticize you fortunelounge, but your outfit encourages folks to sign up at all of your casinos and claim the bonuses. Thus it is not bonus abuse.

You can exclude anyone you like, but don't scold people for taking you up on your offers.

By the way, you might want to consider making better follow-up offers or improve the comp program to encourage people to deposit again.

Soflat: Thank you for your comments.

It is true that we encourage players to open accounts with all of our casinos and we certainly do not have an issue with crediting bonuses to players who show that they are actually interested in playing in our casinos.

The term "bonus abuse" is archaic and offensive to some and should, perhaps, not be used.

I did not scold nikest27 for taking up the bonuses. I merely pointed out why he did not receive his last bonus. It is evident from the activity on his accounts that he had no intent to continue playing with us beyond getting the bonuses and cashing in. He received 7 out of 8 bonuses and still managed to cash in more than his purchase, which is good. If he really intended to become any customer of ours, he would have communicated his issues to us and he would have shown interest in purchasing or playing further. For someone who did not plan to continue playing with us he has a very strange fixation with discrediting us and I question his motives for this.

We do offer incentives to promote further purchasing to players who display signs of remaining future players with us. We are also more lenient than most by allowing several bonuses and players who fall into the same category as nikest27 are in a very small minority.

VP Operations
Fortune Lounge

 

[dominique]

For someone who did not plan to continue playing with us he has a very strange fixation with discrediting us and I question his motives for this.
VP Operations
Fortune Lounge

I agree, something struck me odd here from the start.

 

[nikest27]

fortune rep! why i didnt contact you,, cos it is clearly stated that casino decision is full and final. besides i knew that i would be wasting my time on this $50 signup bonus.which i will not get . besides internet is full of casinos and i am a regular player not a bonus abuser on some other casinos, which include inter casino, 32red and casinoonnet. i can deposit 5000 there and assured that if i won there, they wont find a excuse not to pay me.if i am labelled bonus abuser in ur group, just because my withdrawls are more than the deposists and i did not redeposit on any of ur casino. just to let you know that i did redeposit on vegas towere casino.your finding in this matter is wrong.

Casino VegasTowers Start Date 05/12/2006
Casino Account vtr12630xxx End Date 06/12/2006
Account All Sort By Date


Deposits
Date
(mm/dd/yyyy) Transaction Account Type Account Billing
Currency Billing
Amount Credits
06/07/2006 5052122 NETeller -- USD 100.00 100.00
06/07/2006 5052156 NETeller -- USD 100.00 100.00
Total Credits 200.00
i have pasted cashcheck from the software. i am labelled bonus abuser. why would a bonus abuser deposit $200 in a casino which is offering 100% match upto $50. can you be a little bit logical and make me understand that i am a bonus abuser. but if am a bonus abuser because that my withdrawl amount is higher than deposits.then dear friend.. player go to casino and try to win. but in this case i am labelled bonus abuser. how can you guarentee that if i win big , you wont find some other lame excuse.

 

[Vesuvio]

I know what I am about to say will pee off many members here. And Soflat, this is NOT in response to your post! But something I have never been able to understand is how players cannot get what the term bonus abuser means.

Chatmaster - no-one has any trouble seeing what the casinos want the term "bonus abuser" to mean. It's just that it's a complete travesty of the English language. Someone who takes up a casino offer and tries to win isn't an abuser. I wouldn't care much if it was only semantics, but once you've accomplished the trick of criminalising your players it's a small step to mistreating or defrauding them.

The intention of the casino is two fold. From a marketing perspective aquiring new players and introduce people to their casino. It also serve as an excellent retention method getting back players that hasn't played there for a while. That is why they offer these wonderfull promotions and bonuses from which players can benefit. However...

You forgot that offering a (wonderful) bonus means you can get the average player to deposit and tie that money to terms that mean they have almost zero chance of withdrawing.

If a player cruise from casino to casino just cliaming bonuses, always just meeting wager requirements then the casino doesn't reach their objective, they are been taken advantage of.

Since when was it the consumer's obligation to fall in with the wishes of the marketer? If a supermarket offers apples as a loss leader and I only buy apples I don't expect to be acosted by the security guard at the door and accused of abuse. The casino's out to get an advantage - so are most players - deal with it.

He benefited from them and they actually let him cashout the money, knowing very well what he has been doing.

This is what I mean about where the misuse of the term abuse leads to. You make it sound as if the casino's going out of its way to pay someone who's played and met the terms and conditions of their offer. I find that attitude unbelievable - withholding those funds would be theft.

(Note as always I've no complaint about casinos deciding not to offer bonuses to players.)

 

[Slotster!]

If a supermarket offers apples as a loss leader and I only buy apples I don't expect to be acosted by the security guard at the door and accused of abuse. The casino's out to get an advantage - so are most players - deal with it.

Brilliant! Great analogy and spot on!

This raises an interesting point for me though... I'm genuinely the opposite of a bonus hunter. A bonafide casual player who logs in and deposits to enjoy the gambling aspect, and nothing more. If I make money - fantastic! If I don't, no biggie. When I've received bonuses, I've almost always blasted through any appropriate wagering requirements and never hit an issue... So here's my point...

We hear so much about casino's battling against the bonus abusers - how come, with one clear exception (possibly two) - I've not been wooed and looked after and treated like royalty at the casino's I've played at? Surely if half the effort they spend on catching these people out, they put into retaining players like me - they'd be far better off all round.

That post on the other thread got me thinking... I deposited and played through literally tens of thousands of pounds at some casino's last year and with the exception of 32RED (and Spin Palace to a lesser extent) got zip nada zilch in terms of loyalty, appreciation etc. Other that the standard loyalty clubs, deposit bonuses blah blah blah, I heard neither sight nor sound from a lot of them... Obviously all far too busy off chasing down and destroying 'bonus abusers' - that they attracted and encouraged in the first place.

It's all wrong at the minute, and why 32RED are poised for global domination if the rest of 'em keep doing absolutely everything possible to keep people like me away.

I've just realised after typing this that I've got no real issue whatsoever with Fortune Lounge, it just so happened your thread prompted my rant. Apologies !

 

[mitch]

Brilliant! Great analogy and spot on!

How come, with one clear exception (possibly two) - I've not been wooed and looked after and treated like royalty at the casino's I've played at? Surely if half the effort they spend on catching these people out, they put into retaining players like me - they'd be far better off all round.

I agree Slotster.

I know that 32red have looked after you well in the past. What surprises me, as it does you, is why other casinos do not do the same.

Given your gambling style and past record if I ever open a casino you will be the first customer I will invite. (profit assured right from the start ).

I bet upto table max at casinos I frequent. The good ones fall over themselves to offer me bonuses and goodies. The bad ones ban me from offers if I happen to win big.

The only problem I have with your post is that it is posted on this thread which is another of nikest's blackmailing tactics.

Mitch

 

[Slotster!]

I agree Slotster.

I know that 32red have looked after you well in the past. What surprises me, as it does you, is why other casinos do not do the same.

Given your gambling style and past record if I ever open a casino you will be the first customer I will invite. (profit assured right from the start ).

I bet upto table max at casinos I frequent. The good ones fall over themselves to offer me bonuses and goodies. The bad ones ban me from offers if I happen to win big.

The only problem I have with your post is that it is posted on this thread which is another of nikest's blackmailing tactics.

Mitch

Oops - Yeah, apologies for drawing attention to this... I've no issue whatsoever (or real experience in fact!) of Fortune Lounge... Apart from Platinum Play, where I think I've deposited a grand total of around 500 and never withdrawn anything.

I promise to join your casino when you open it Mitch... As long as you look after me

What bonuses do you get offered Mitch and goodies? Which one's? I'm intrigued! Like I say, I'm down to one real place to play at - two at a push! PM me if you'd prefer, much appreciated

 

[nikest27]

get a life mitch.. i got a problem with a casino.. i posted in complaints section.. if it is ur fav group or watsoever... none of my business.. besides i am not blackmailing... just trying to bring reality

 

[Linus]

Slotster: you ought to consider flying out to Vegas. I bet they'd pay for your fare.


Vesuvio: Nice Post.

 

[Slotster!]

Forgot to say Mitch - I know for a fact I was in the 'top 30 wagerers' over one month last year at one of the casino's, so I know I didn't imagine it.. This was definitely across the whole casino as well, and not on specific games as it was based on overall loyalty points. (Some promo or comp or something where they gave me something like fifty quid for being in the top thirty! Wahoo )

Anyone watch the tv programme 'Las Vegas'? We need more 'Sam' style casino hosts at these places Yeah baby!!