Checklist on what I done so far:
All scanned with Epson Photo Perfection 4990 with 300 dpi off Silverfast software I owns it
1. My current driver licence both front and back. Also sticker on back is my new home address I was provided by SA Transport.
2. My bank card with partial cover on numbers and the cover on security number on end on the back.
3. My current passport.
4. Telstra both post paid and prepaid and I also wrote note to them why it had changed. (1st page only on both printed out)
5. Westpac Bank statement (1st page only print out), opened with photoshop, masked out partially number of my account number on all of it not to reveal.
I also wrote who am I, where I live, etc.
Then I sent to Betfred all of attachment, took me 30 mins to do those.
2 hours later about, they denied it.
I was baffled and shook my head. I sent to Max for more advice and said PAB is possible but I thought best not to yet.
I sent a message to Betfred Manager but is still away since Betfred last login here on 9th September 2013.
I sent few emails to payment department but no response at all after last one says my account closed. Even the last email I sent was photo of me taken on webcam holding a piece of paper I wrote.
I have no choice to declare which casino which vinylweatherman I believed advised me to which is Betfred Casino.
I do remember that Betfred was taken off accredited once or so. I also did a good research on google and found that few website felt that they are qualified to go on black list and not recommended list. Thats their opinion. Casinomeister has their opinion. I understand that. I am not against you Casinomeister at all.
I checked your review of Betfred and learnt that payment process is slow. So they only scored 7.6. So I thought ah ha! That might be the case that maybe Betfred have cut a lot of service so payment processing would take longer and customer service would take longer.
I also post here my frustration and how I felt about that and I am appreciated that i got one response. Thats better than nothing to be honest. I don't expect a lot of response here. They are entitle whether if they response or not. Its their choice. Its only a forum here.
My dad had understood my frustration over it. He said that passport is the only one that has the most sensitive information in it, very valuable and very important item. Even I was told I do not have to change address on passport as I was told by passport service. Only address should be worry to change is on your Utility etc. I still have my birth certification if they ever want me to send thats fine. But they must remember it is very sensitive information. If they won't accept, they must destroy the documents I provide them, keep the account close so I can move on.
Anything else am I missing?
KYC you talked about yes I realised that. I also did tell them that I am deaf though. As webcam image of me shows I have hearing aid. That proves it. I have Australia hearing service here and they can show proof if they want one. But its not really necessary though to be honest. They don't need to make a stupid phone call to check who I am. Documents are plenty enough, if doubt, keep email me for more information or ask me question I am more than happy to. I am not lazy sitting on a chair bum all day/night. I do everything in effort.
Anyway I think thats enough.
Edited: Didn't the person who works in payment processing for Betfred Casino spend enough time to research my document, check with like Westpac Bank, check with passport agency, check with driver licence agency, check with Telstra. So thats plenty of time for them to do that before verify my documents. I dunno if that person bothers to do it or not or is that because they don't even have time, I don't know. Perhaps they cut a lot of customer service from Betfred, possibly, I don't know.
I can see a couple of points here that could cause issues for casinos that don't properly research how things work in different countries. It's a long standing issue that casinos feel their way of doing things trumps the choices of national governments. They probably never got as far as doing the more detailed checks, it was more likely a summary denial based on the issues, and perhaps a belief that you were just pretending to be deaf in order to deny them access to checks such as a verification phone call.
It all seems to boil down to the way a change of address has been dealt with. The government have just sent you a sticker for the existing document, and for the passport it's a "don't bother mate". I presume the same change shows on the Telstra bills. Here in the UK (where BetFred come from), the procedures differ. You would have to get a whole new driving license document for a change of address, a sticker is no good. My passport does not show an address, but if it did, I am sure it would also mean getting a whole new document, not just a sticker.
What is missing from your documents is evidence of the move from one address to the other, however BetFred gave up at this point and denied your account. They could instead have asked for scans of the documents relating to the move from one place to the other. If they used a check with a credit reference agency, this may also have failed because it takes time for a change of address to show up. This is also a problem UK players face then they move house, but decide to just wait for the annual electoral roll form in October. It means that for up to a year after the move, they are in limbo as far as a credit check (including an ID check) goes.
Given what you have discovered about BetFred, is it really a great loss? That's the beauty of competition, you can go somewhere else.
When you try elsewhere, get verified up front, and tell them that not only are you deaf, but have recently moved house. Hopefully, when they get the documents they will not immediately think you are trying to slip something by, but rather than they are supporting what you told them from the outset.
You don't really want to FORCE BetFred to accept you as a player for PR purposes by making a fuss or PAB, it will mean you are likely to get less favourable treatment, perhaps in the hope that you will go away of your own accord. Casinos DO often treat players they don't really want as "second class" in the hope that they will stop playing, rather than boot them out which might create bad PR. It's usually done by making them ineligible for all the promotions, and is usually effective.