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Payout Time Correction Flycasino payout correction

Discussion in 'Accredited Casinos Updates' started by Welith, Sep 5, 2013.

    Sep 5, 2013
  1. Welith

    Welith Non-Gambler

    Occupation:
    N/A
    Location:
    Sweden
    Hi, i requested a withdraw and after 2 days had passed i asked how long withdraws takes and i recived this response.

    "This is Josephine from the Fly Casino Support Team.

    Please be advised that all withdrawal requests are processed one-three business days after the request date unless otherwise defined by your VIP level. Your withdrawal request will be displayed in the casino Cashier in the "Pending Withdrawals" section until the day it is processed.

    Once approved, you need to allow an additional period of time for the funds to reach you depending on the payment method used."


    It currently states 24-48h on the Accredited list wich should be changed to 24-72h.
     
    1 person likes this.
  2. Sep 9, 2013
  3. OC Elliott

    OC Elliott Affiliate Manager for Accredited Casinos

    Occupation:
    Casino Affiliate Manager, Player Support Chap
    Location:
    Earth
    Hi Welith,

    Thanks for posting.

    Just to clarify that 90% of all submitted withdrawals and completed within 24 to 48hrs. However there are occasions when a withdrawal will take 72hrs as stated above, this is mainly for newer members to Fly Casino or whereby a members overall play will be given extra review if bonuses were involved.

    Thanks for playing at Fly Casino and we hope to see you again in the not too distant future.:)

    Warm Regards,

    OC Elliott
     
  4. Sep 9, 2013
  5. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Hey Elliott :)

    I dont think thats what he meant, what he means its wrongly stated on the CM accredited list, there it says 24-48 hours not 24-72 :)
    i had a look here on CM before i signed up at FLY through CM. My withdrawal took 66 hours, and i also asked them to manual flush, and they also dont do that they can only lock my account while i wait ( big diffrents) to be honest i had some good playtime and some good hits,and enjoyed the time, but because of thos 2 statements that dont add up to what you really do im in no rush to hurry back :(


     
    1 person likes this.
  6. Jan 24, 2015
  7. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Well sorry to bump the thread again but they still dont do manual flushing as stated in the review.
    Would like to know if its only for some players depending on the VIP level, or they dont do it at all?
    asked them to flush my withdrawal from Thursday on Friday morning but got this reply.
    and i can still reverse it now 40 hours from my withdrawal :)

    Thank you for contacting Fly Casino.

    Your withdrawal for $**** is waiting to be process in your account. This
    should take 24 to 72 hours and once complete you will receive an email with
    an update.

    Thank you for choosing Fly Casino. Should you require further assistance,
    please don't hesitate to contact us. Our Customer Service Representatives
    are available 24/7.

    Best Regards,

    just to add the rep for Fly has not been around for over a month.
     
  8. Jan 25, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Yes and also no reply to your last statement, Not really fair to be given a pending time than its not as stated when try to withdraw, Not blaming CM as many things change and does not get informed,

     
  10. Jan 25, 2015
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Usually the Omni/Fly rep has a LOT of stuff to do, and especially coming up to the LAC. They don't spend that much time on the forum, but I've found Elliott (when he was still the rep) and Adam both very responsive to PMs, did you try sending him (Adam) a message?
     
  12. Jan 25, 2015
  13. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    No i have not as its only been 48 hours since my withdrawal, and i expect to get paid tomorrow :)
    never waited more then 70 hours for a payout from them.
    its more the point were it says in the review that they flush when they actually dont :)
     
    1 person likes this.
  14. Jan 25, 2015
  15. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I wonder if it's based on VIP level? I think that withdrawal timeframes are different for different VIP levels, so maybe flushing is for the higher levels. But for us peasants :rolleyes: they're still fairly quick, especially compared to lots of other Playtech casinos.
     
  16. Jan 25, 2015
  17. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    i don't think omni or fly casino has ever flushed when i played there, it was always pending for at least 24 hours , if i made a withdrawal on friday it would be there on monday i think .
     
  18. May 25, 2015
  19. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I won a bit at Flycasino & requested a withdrawal & sent in my papers directly.
    Asked CS to flush/manual flush but she said they dont do that.
    They can only "freeze" the account during the withdrawal time.
    24-48 hours?

    I checked on the review here in CM & it still states that they do manual flushing:

    Pros
    Flushing Possible
    No Withdrawal Limits
    Responsive and helpful forum representative
    Sister Casino to Omni Casino (well established)
    Weekend payouts

    Payouts and Gaming Info
    Reverse Time: 48 hours
    Cashout Time: 24-48 hours
    Withdrawal Limits: None
    Weekend Cashouts: Yes
    Manual Flushing Yes, contact support
    Mobile: N

    Can some1 update the review info pls?
     
  20. Feb 25, 2017
  21. Fabian1984

    Fabian1984 Dormant account

    Location:
    Germany
    More than 4 Days for a Withdraw....

    Hy

    My Experience VOID this Casino!

    This Casino DONT pay me since 4 Days!
    Neteller Withdraw more than 3 Days Pending and NOTHING in my Acc...

    The Support answer not to Emails,Livechat direct close and the Withdraw will not Processed!
    Anytime when i reach the Support i had the same Answer

    24-48hours Peding i try to explain but no one will help me-.-How much i must wait 24-48 Hours?I wait now 4 Days!

    I hope this Casino came to the Blacklist!
     
  22. Feb 25, 2017
  23. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South

    Ok bumping up an old thread on the same topic that you've already posted on a new thread you started is not gonna get you a quicker response....or very good forum etiquette especially when you're calling the casino to be blacklisted on both threads.
     

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