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Bonus Complaint First post complaint against a maple casino sign up bonus offer

Discussion in 'Casino Complaints - Bonus Issues' started by cryomatic, Jul 1, 2015.

    Jul 1, 2015
  1. cryomatic

    cryomatic Dormant account

    Occupation:
    worker
    Location:
    chibougamau, Qc(canada)
    xhttp://www.maplecasino.ca/

    this is offer clearly states ''play for free, win for real'' so i dont know if im wrong in my thinking but after anylising this promotion i went out to my own conclusion is was false advertisement

    what suck is i had the discussion i had with their live chat copy but i copied the link over it, on another complaint i did ....im sorry


    so after talking to live chat i got explained that there is no 30 free spin before depositing and that i could had won a bonus of 100$ for real play with the 3000$ free chips, then i would had to deposit 40 dollars to claim my 100$ real money bonus. and wager the bonus money 50x excluding the 40$ deposit

    the freemoney is not working at the moment due to technical issue. so i cant even claim the freeplay bonus, that would lead me to deposit to get a free money bonus that need to be wagered.....

    i mean isnt it just another matchup bonus???? 100$ vs 40$ deposit (250% matchup) wager = 5000 total

    in NO way this could let me make real money for free, this is why i think in my own opinion this is a FAKE advertisement from a reputed casino

    what do you think?
     
    Last edited by a moderator: Jul 1, 2015
  2. Jul 1, 2015
  3. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    Your complaint is about the 50x wagering requirements?
    Read the Terms and Conditions... If you don't like a bonus and it's terms, DON'T TAKE THE BONUS!

    Always monitor your balance, especially when doing your first deposit in a casino.
    If the bonus is automatically added, ask support to remove it!
    It's gonna be better for the casino anyways, and they won't even argue with you about that!

    If your concern is about not being able to win from $140 in your balance and $5000 to wager,
    Remember that it's all random in an online casino.
    So you can get a 100x bet or even better and finish the WR easily.
    As well you can go bust...

    I for one cleared a 99x wagering on a $250 bonus. And was still left with a pretty hefty balance to withdraw...
    So, everything is possible.
     
  4. Jul 1, 2015
  5. cryomatic

    cryomatic Dormant account

    Occupation:
    worker
    Location:
    chibougamau, Qc(canada)
    ''play for free, win for real'' is my complaint, there is no way i could play for free and win for real
     
  6. Jul 1, 2015
  7. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    You can play for free (a free sign up bonus) - in most casinos
    And win for real - the average is of $100 max withdrawal from the free bonus...
    $100 for free - that's actually not bad if you're able to finish WR and get to $100...
     
    1 person likes this.
  8. Jul 1, 2015
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    IIRC Maple (vegas Partner Lounge?) (when available to UK players before pull out) offered a 'try before you buy' promotion, namely the 'Hours Free Play' similar to those offered at some CR casinos.

    In a way (and I'm not taking either side) you can play for free (without depositing anything) using this Hour free play, anything over and above the Starting Balance is then 'your' bonus money (usually up to £100 max/cap) and normally 'released' on a players 1st deposit.

    This £100 is then sort of real as It can be used to wager for real funds and if WR is met it is then real money and withdrawable, also during play, anything over and above the bonus amount will pay into cash portion of your balance so again 'real money'.

    This is probably how Maple would 'cover their ass' if challenged, I would not say it is false advertising just a poor choice ( how convinient ;) ) of wording.
     
    Last edited: Jul 1, 2015
    1 person likes this.
  10. Jul 1, 2015
  11. cryomatic

    cryomatic Dormant account

    Occupation:
    worker
    Location:
    chibougamau, Qc(canada)
    well i understand this bonus could lead to money but it is not free at all

    1rst you cant even get the free chip since the thing is Under technical issue
    2nd all you can win is a bonus that require a deposit, if it was working

    the thing is i signed up and what i got was nada but a deposit offer, i couldnt even try the casino for free
     
  12. Jul 2, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its not excaly free, If you have to take the sign up bonus & make a depo, I could understand if you had to deposit to verify account but than was allowed to withdraw straight away, But if the rules state you have to take out the first depo bonus than yes its misleading,
     
  14. Jul 2, 2015
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I used to do OK from these VPL bonuses. You could (once) take the offer at more than one of their skins as long as no more than 2 a week. It used to be 30 or 35xB wagering. I did the free play and you could restart over and over until you got the max £100. Then you only needed to deposit £25 min to claim, so you had £125 to play with, with a 3k or 3.5k wagering. I cashed out on average 2/3 times at their sites, no issues.

    It's actually an attractive SUB offer, effectively a 400% SUB. You get lot of playtime and only risk £25 of your money.

    So after playing for free, you can use the 100 to win for real and cash it out if meeting WR. No foul.
     
    3 people like this.
  16. Jul 19, 2015
  17. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    Exacly all this 2000$ - 3000$ freeplay is basicly Multistage deposit promotions. You can colect ususally maximum 100$ Bonus money ( its very easy you need go with starting balance 3000$ up to 3100$ thats all) next you can colect 100$ Bonus money after make deposit. In maple rulez was colect 100$ after deposit 40$ with wagering 50 x bonus ?

    So basicly they offered you 250% bonus from deposit 40$ with wagering 50 x bonus amounts. - So this freeplay rulez was Poor.

    In web you can find a lot better freeplay rulez example from Casinorewards group : Rule colect 100$ after deposit 20$ with wagering probably 30 x bonus

    in : Blackjack Balrrom , Casino Classic , casinoshare , grandmondial , playerspalacecasino. - All have 500% freeplay Bonus Colect 100$ after deposit 20$

    Play with 120$ - So basicly its very good deposit bonus but need cerfuly read terms and conditions they have few strange rule like - not allowed dubled gambling options ( red / black card or not allowed use autoplay options)

    Im remember also live chat confirmed me ( in casinorewards group ) Player can take it not only one time in all group ( skins) but can use it in all casinos / even if offer not show in accont ( and player still dont make first deposit ) they set up manual free play bonus to take offer.
     
    1 person likes this.

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