R
rjvbu
Guest
I began using Firepay in May. When they first started out they were great and their customer service was impeccable. However, that all changed around July. They are horrible now. Not only is it nearly impossible to get into their site but many times I've had casino's reject my firepay deposit because their systems can't get through either.
This is nothing however compared to the new problems that have surfaced with them. Back in July or August, I had a balance of $7.00 in my account. I made another deposit of $13.00 in order to have $20.00 so I could purchase at a casino. I did not get to play at that particular time because it took so long to get into their site. When I finally went in to play my balance was $13.00. The $7.00 just disappeared. I wrote to them continuously. They replied once that they would look into the matter. After repeated, ignored e-mail, I finally just blew it off and thought well, maybe, just maybe, I was mistaken.
Now, my brother is having the exact same problem. He had deposited $25 and used $20 leaving a balance of $5. A few days later he made another deposit of $15. Then, and for several days afterward, he could not access the site at all (server upgrade? ROFL!) Now, that they have upgraded or whatever, he went in and lo and behold his balance is $15. The $5. balance he had has just vanished into thin air. He has written to them at LEAST 4 times and they have NEVER replied. Not once.
I believe they are thieves. I do not believe they will EVER answer him or EVER resolve the issue. When they upgraded they also changed their whole statement system. You can't tell anything by looking at it and you can only get 30 days worth of data.
If they take $5 or $7 or $10 from EVERY person that uses them, they are stealing a LARGE amount of money!!!!! Think about it. We're talking tens if not hundreds of thousands of dollars.
If they are truly legitimate and these are truly legitimate errors with either the software or the customer, why do they have trouble answering e-mail on the subject? They do NOT answer e-mail when you question this type of issue. Not even to say "we are working to resolve the problem". They try to compare themselves as an online debit card. If I ever had these types of issues with my bank from using my debit card you can be sure they would respond to me.
I refuse to use them any more. I use Paypal or Web Dollar for ALL my purchases now. If a casino does not accept one of these, I do not play there. I make it a point to write to every casino that sends me a Firepay promotion in e-mail and tell them exactly WHY they shouldn't be promoting them. They suck.
I am very interested to know if ANYONE has had a similar problem with them and if you have PLEASE post it.
This is nothing however compared to the new problems that have surfaced with them. Back in July or August, I had a balance of $7.00 in my account. I made another deposit of $13.00 in order to have $20.00 so I could purchase at a casino. I did not get to play at that particular time because it took so long to get into their site. When I finally went in to play my balance was $13.00. The $7.00 just disappeared. I wrote to them continuously. They replied once that they would look into the matter. After repeated, ignored e-mail, I finally just blew it off and thought well, maybe, just maybe, I was mistaken.
Now, my brother is having the exact same problem. He had deposited $25 and used $20 leaving a balance of $5. A few days later he made another deposit of $15. Then, and for several days afterward, he could not access the site at all (server upgrade? ROFL!) Now, that they have upgraded or whatever, he went in and lo and behold his balance is $15. The $5. balance he had has just vanished into thin air. He has written to them at LEAST 4 times and they have NEVER replied. Not once.
I believe they are thieves. I do not believe they will EVER answer him or EVER resolve the issue. When they upgraded they also changed their whole statement system. You can't tell anything by looking at it and you can only get 30 days worth of data.
If they take $5 or $7 or $10 from EVERY person that uses them, they are stealing a LARGE amount of money!!!!! Think about it. We're talking tens if not hundreds of thousands of dollars.
If they are truly legitimate and these are truly legitimate errors with either the software or the customer, why do they have trouble answering e-mail on the subject? They do NOT answer e-mail when you question this type of issue. Not even to say "we are working to resolve the problem". They try to compare themselves as an online debit card. If I ever had these types of issues with my bank from using my debit card you can be sure they would respond to me.
I refuse to use them any more. I use Paypal or Web Dollar for ALL my purchases now. If a casino does not accept one of these, I do not play there. I make it a point to write to every casino that sends me a Firepay promotion in e-mail and tell them exactly WHY they shouldn't be promoting them. They suck.
I am very interested to know if ANYONE has had a similar problem with them and if you have PLEASE post it.