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Field of Green: Wuz I robbed?

Discussion in 'Online Casinos' started by loganberry, Dec 18, 2007.

    Dec 18, 2007
  1. loganberry

    loganberry Dormant account

    Occupation:
    Consultant
    Location:
    No more Heroes
    Have just finished playing a session of Field of Green. I didn't do very well alternating between 20p/40p per spin, but eventually I hit the bonus and got 3 footballs, which gave me the following:

    1st kick = 10 free games.
    2nd kick = 15 time bet.
    3rd kick = outside of the bar.

    I was then returned to the play screen where I noticed that my balance had increased by about 4, but no free spins were awarded. Is this right? Surely I should have got the 10 free spins and the 15 times bet? :confused:

    It was also my first time playing at this casino and it will be my last. I entered the bonus code (yup, I too have gone over to the dark side!), but it was not accepted. However as my deposit was a meagre 30 I decided to continue playing without the bonus. My choice - I accepted that I might not be eligible for the bonus after playing with my deposit.

    Didn't take me long to go through the deposit, so I contacted support via telephone to ask about possible creditation of the bonus. I was told they could retroactively apply it, but the WR would be 900, ie. 30x bonus, whereas if I had claimed it properly, the WR would have been 15x bonus + deposit.

    When I queried this, I was told - very curtly - that it was not the Casino's fault I had entered the code incorrectly.

    No, it wasn't, but that tone of voice and attitude has just lost you a customer, sweetheart!!! There are ways and ways of talking to a customer, and that just didn't cut it.
     
    3 people like this.
  2. Dec 18, 2007
  3. tim5ny

    tim5ny Quit Gambling

    Have you noticed that most CS in the business have a very defensive attitude and assume everyone is a scammer? I understand that they have to deal with alot of crafty people who are trying constantly to get one over on the casino... but when this kind of attitude becomes the "norm" from support persons, then something needs to be corrected in the industry.

    The aire' of mistrust from casino personnel is getting a bit rampant these days!
     
  4. Dec 18, 2007
  5. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    i love that game, it seems to me you were robbed, you have to watch these things just like at any b/m casino. most casinos wont say they made or the software made a goof!!.....laurie
     
  6. Dec 18, 2007
  7. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
     
    1 person likes this.
  8. Dec 18, 2007
  9. loganberry

    loganberry Dormant account

    Occupation:
    Consultant
    Location:
    No more Heroes
    Very true...:) Damn!!!

    Wasn't really the point of the post, though.
     
    Last edited: Dec 18, 2007
  10. Dec 20, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
     
  12. Dec 20, 2007
  13. loganberry

    loganberry Dormant account

    Occupation:
    Consultant
    Location:
    No more Heroes
    Unfortunately it was one of the accredited casinos. And absolutely no response to my emails either asking them to investigate the original issue...the bonus round glitch on Field of Green...

    I am very very disappointed. :confused:
     
  14. Dec 20, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It would be worth checking the rules of this slot, just in case the last ball over the bar causes the two earlier awards to be forfeited. I have a feeling something like this has come up before with an RTG Reel Series slot (Golden Glove?), and it was an obscure rule rather than a glitch.
    If this DOES fall outside of the rules, then it IS a glitch.
     
  16. Dec 21, 2007
  17. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    I have played this slot and each bonus round kick should count for what was stated after the kick. Me thinks you had a glitch.:eek:
     
  18. Dec 21, 2007
  19. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Nah, it's not like that...It just shows a red X where the attempt was made and failed. It doesn't void the other kicks..
     
  20. Dec 21, 2007
  21. loganberry

    loganberry Dormant account

    Occupation:
    Consultant
    Location:
    No more Heroes
    I double-checked the rules last night, and it is definitely a glitch. I also received this back from the Casino manager:

    So I ended up with my bonus after all, and a very nice grovelling memo from the manager.

    All in all I am now a happy little vegemite. :D
     
    Last edited: Dec 21, 2007

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