loganberry
Dormant account
- Joined
- Sep 20, 2004
- Location
- No more Heroes
Have just finished playing a session of Field of Green. I didn't do very well alternating between 20p/40p per spin, but eventually I hit the bonus and got 3 footballs, which gave me the following:
1st kick = 10 free games.
2nd kick = 15 time bet.
3rd kick = outside of the bar.
I was then returned to the play screen where I noticed that my balance had increased by about 4, but no free spins were awarded. Is this right? Surely I should have got the 10 free spins and the 15 times bet?
It was also my first time playing at this casino and it will be my last. I entered the bonus code (yup, I too have gone over to the dark side!), but it was not accepted. However as my deposit was a meagre 30 I decided to continue playing without the bonus. My choice - I accepted that I might not be eligible for the bonus after playing with my deposit.
Didn't take me long to go through the deposit, so I contacted support via telephone to ask about possible creditation of the bonus. I was told they could retroactively apply it, but the WR would be 900, ie. 30x bonus, whereas if I had claimed it properly, the WR would have been 15x bonus + deposit.
When I queried this, I was told - very curtly - that it was not the Casino's fault I had entered the code incorrectly.
No, it wasn't, but that tone of voice and attitude has just lost you a customer, sweetheart!!! There are ways and ways of talking to a customer, and that just didn't cut it.
1st kick = 10 free games.
2nd kick = 15 time bet.
3rd kick = outside of the bar.
I was then returned to the play screen where I noticed that my balance had increased by about 4, but no free spins were awarded. Is this right? Surely I should have got the 10 free spins and the 15 times bet?
It was also my first time playing at this casino and it will be my last. I entered the bonus code (yup, I too have gone over to the dark side!), but it was not accepted. However as my deposit was a meagre 30 I decided to continue playing without the bonus. My choice - I accepted that I might not be eligible for the bonus after playing with my deposit.
Didn't take me long to go through the deposit, so I contacted support via telephone to ask about possible creditation of the bonus. I was told they could retroactively apply it, but the WR would be 900, ie. 30x bonus, whereas if I had claimed it properly, the WR would have been 15x bonus + deposit.
When I queried this, I was told - very curtly - that it was not the Casino's fault I had entered the code incorrectly.
No, it wasn't, but that tone of voice and attitude has just lost you a customer, sweetheart!!! There are ways and ways of talking to a customer, and that just didn't cut it.