1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Experiences With Jack Gold Casino?

Discussion in 'Online Casinos' started by Azzurri, Aug 21, 2014.

    Aug 21, 2014
  1. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hi all,

    yesterday I received some free spins from Jack Gold, and was very lucky to make a substantial withdrawal. I was never a regular player here, but had made deposits in the past, however never lucky enough to make a withdrawal.

    I think I may have originally joined before joining CM, and done so due to the recommendation of The Pogg, so at the time I considered them trustworthy. However, since joining CM, I now know they aren't accredited, so I'm a little concerned about whether I'll receive my withdrawal. I noticed they have a rep here, but they haven't been very active.

    Should I be worried?

    I'm quietly confident it should be ok, and I have had contact from the CS who have stated they are still processing my ID, which I sent in approximately 13 hours ago (withdrawal made 24+ hrs ago). I'm happy to be patient, but if anyone can contribute any experiences good or bad, it would help in putting my mind at ease given it's my first withdrawal.

    Thanks.
     
  2. Aug 22, 2014
  3. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi Azzurri

    Thanks for your post and private message.
    We are happy you won some money on one of our offers and enjoyed playing at our casino.

    Here at jack Gold Casino we are definitely committed to the highest standards of customer service and as such we make sure we process withdrawals in accordance with the strictest KYC procedures, to make sure monies are sent to the right person.

    Having said that, we have been in constant contact with you and updated you every step of the way by live chat and email when KYC was completed in less than 12 hours from your withdrawal request and the payment was processed. As mentioned, the money should be with you in about 5 working days from the moment we approved it.

    We are happy to answer any further queries you may have and trust the absence of negative comments or reviews on Casinomeister in well over a year of operations will help making you feel safe your money will be with you shortly.

    See you soon at our casino and wish you a great weekend!

    Mauro
    (Jack Gold Casino Manager)
    You must register/login in order to see the link.
     
    Last edited: Aug 22, 2014
    6 people like this.
  4. Aug 22, 2014
  5. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Thanks for your responses Mauro, it's much appreciated.

    Your support team has been great with regular updates, hence I mentioned I was quite confident the process would be fine. Please understand that due to my limited experience at your site and no previous withdrawals, I thought I would seek my fellow forum members advice based on any previous experiences.

    Verification and communication has been very fast and top notch, so definitely no complaints thus far. Once I receive the withdrawal I assure you I intend on giving a full, and hopefully positive, review of my whole experience.

    I thank you for putting my mind at ease thus far with your reassurances and timely response.

    So far so good. Thanks.
     
  6. Aug 22, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Ive got this site pined to my task bar for some reason maybe I was going to try out, The name rings a bell but will have to find out if signed up b4,

    @jack's Ace, With the bonus terms does that mean if I receive a bonus and do not touch the bonus cash I can withdraw with out losing my winnings?

    Than you

    Edit:; I take it its like betat but the playthrew does not kick in to you start using it

    I do like a site with simple rules
    ** IMPORTANT! BONUS FUNDS CANNOT BE USED TO PLACE BETS ON PROGRESSIVE SLOTS AT ALL. ANY ATTEMPTED BONUS BETS ON PROGRESSIVE SLOTS WILL RESULT IN GAME ERRORS.

    Some sites can learn from that statement :) slo--ttssss m--ag-gi--c cough cough
     
  8. Aug 22, 2014
  9. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi Spintee

    Thanks a lot for getting in touch (I have also replied to your private message and hope that helps).

    The rules for bonuses at Jack Gold Casino are simple and can be found here:
    You must register/login in order to see the link.

    If you check out that page you'll find:

    How does playing with Cash + Bonus balances work?
    You will always play with your own money (Cash Balance) first. You will start using your Bonus Balance if your Cash Balance runs out.
    Any winnings whilst playing with your own money (cash) will be credited to your Cash Balance. Any winnings whilst playing with your Bonus Balance will be credited to your Bonus Balance.
    The rules for wins on "cash only", "bonus only" and "cash+bonus" stakes are as follows:
    Cash only stake win rule: all wins go directly to the Cash Balance.
    Bonus only stake win rule: all wins go directly to the Bonus Balance.
    Cash+Bonus stake win rule: a proportionate split of the win, based on the stake amount from each balance, goes to the Cash Balance and the Bonus Balance.
    Example of Cash + Bonus stake win rule: If you place a winning bet with a combination of your Cash Balance and Bonus Balance, the winnings will be credited proportionately. So if you place a bet for £10 using £4 from your Cash Balance (40%) and £6 from your Bonus Balance (60%) and you win £25, then £10 will be credited to your Cash Balance and £15 will be credited to your Bonus Balance.

    Please remember that if you request a CashOut your bonus balance will be forfeited.
    Also, please be aware that if you don't wish to use bonuses you can always ask us to opt you out of them. That way if you want, you will always play with your own cash and be able to withdraw your winnings without doubts on what is cash and what is bonus.

    Hope it helps with your query and we'd like to thank you for the positive comment on our terms. We are all about the customer experience and hope to provide the best one we can and comments like yours make us feel we must be doing something right
    Don't hesitate to get back in touch may you need any more support and remember our team is available until 22.00 UK time today so feel free to find us on the live chat if you want.

    Hope you have a great weekend and the best of luck

    Cheers

    Mauro
    (Jack Gold Casino Manager)
    You must register/login in order to see the link.
     
  10. Aug 22, 2014
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cheers, Sent reply, I did say to the rest of you that the name rang a bell, I signed up in feb for the 5 bonus, You see its good to ask as I not rember but I seem to rember names of stuff and faces but when it comes to see an old face the names disaper,

    Im gona give a small deposit now, Hopefully some good signs to come from the site

    At least that's 1 thing I do not lie about to get bonus ect, My genuine details are there along with my log in mobs number, had 1p in there and said bonus still pending, done the 1p and bonus gone so its not sticky roll over,
     
  12. Aug 22, 2014
  13. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Update

    Well I received my withdrawal today!

    That's less than 48 hours to my credit card! And I received it on a Saturday morning, which doesn't usually happen, with the norm being having to wait until Monday.

    Really impressed with Jack Gold, and will definitely be a return customer after this experience.

    Great selection of games, active rep, fast payouts, very fast verification, and above all, top draw support.

    I received very fast, polite and regularly updated support, from the moment I requested the withdrawal, to the moment it was received in my account.

    Excellent for what I'm sure will be a future accredited site here.

    I highly recommend them! :thumbsup:

    Thank you Jack Gold! :D
     
    2 people like this.
  14. Aug 22, 2014
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Nice 1, From what I seen Its all good, Poloite replys, help was good unlike most site do not no arss from head, As stated I signed up feb and not no untill ask, alow rep said he does not no as goes from sign up threw number Im sure he could of lokked as did give my name and poste code, Any way yes mate Im suprised I not heard much about them as I do like a look around to see whats going, I must of came across if I did sign up on the feb month, I got a felling I may have found then threw the pogg? it was about that time I had trouble geting abonus from another site, But sying that This is the only review site I use & rearly hit upon a site thats worth while unless meisterhas listed it,

    But trust me theres a good few out there
     
  16. Aug 22, 2014
  17. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi Azzurri

    Glad you got it in time for the weekend and are happy with your experience with us! Enjoy your winnings and see you soon at Jack Gold Casino! :)

    Spintee, glad you found us :)

    Cheers

    Mauro
    (Jack Gold Casino Manager)
    You must register/login in order to see the link.
     

Share This Page